I first met Jackie Tucker and Care From the Heart (CFTH) in 2002. Jackie and her team at CFTH nurtured my mom through the last 6 months of my mom's life. Then in early 2024, I needed hip replacement surgery. My wife has dementia, so I hired CFTH to take care of my wife, expecting to be able to come back home after 4 days in a skilled nursing facility. I had major setbacks and spent 2 full months in the hospital. Thankfully, I returned home to a wife that had been extraordinarily well cared for during my unexpected absence. At that point, I also needed a lot of care. It's two years later, and the team from CFTH is still taking excellent care of my wife and me. I am very grateful for Jackie and her team. read more

Jackie, i have to compliment your care-giver program. The associates were sensitive to all our friend's needs. Timo was a rock. He handled every conversation and issue with professionalism and sensitivity! We felt secure knowing that we had a safe secure daily care program for our dear friend. You and all your associates are gold. read more

We contacted Care from the Heart on Friday morning and needed short-notice nighttime care and transportation for my husband from Valley Medical to Aptos. Jackie and her team performed exceptionally well. Jackie arranged for transportation within 4 hours of my call, stopped by the house with supplies, evaluated the bedroom and bathroom for safety, and made very valuable suggestions. We were so pleased with all the nighttime caretakers; everyone was exceptionally professional, compassionate, and sensitive to my husband's needs. Thank you, CFTH. read more

Care From the Heart truly lives up to its name. This is not just a caregiving agency -- it's a lifeline. Jackie, who runs the agency, is one of the most caring and compassionate people I've ever met. She goes above and beyond in every possible way to make sure her clients (and their families) are supported. Navigating the medical system for my mom has been confusing and overwhelming, but Jackie has been there every step of the way -- explaining things, coordinating care, and making sure my mom gets exactly what she needs. She's even taken my mom to appointments herself, and when my mom had to go to the ER, Jackie stayed with her for hours until she was admitted, ensuring she was never alone. Jackie also attended care meetings at the skilled nursing facility and helped us find an excellent assisted living home when my mom was ready to make that transition. I honestly don't know what I would have done without her. If you're looking for a caregiving agency that treats your loved one like family, Care From the Heart is it. Jackie has been my guardian angel more than once, and I can't recommend her highly enough. read more

Since day one, Care from the Heart has been very responsive to our family member's evolving needs as he navigate life with Parkinson's Disease. The team has made practical suggestions to rearrange furniture and helped us choose the right safety equipment to prevent falls, small changes that are making a difference. What stands out most is their consistency and reliability. We've had two primary care providers who have developed a genuine connection with our loved one, and even the substitutes who've filled in on their days off have provided great care. Everyone has shown professionalism, warmth, and a commitment to creating a safe and comfortable environment. Care from the Heart truly centers the person receiving care, treating them with dignity, respect, and empathy, while also supporting the needs of our family as a whole. We couldn't ask for a better partner during this challenging time. Strongly recommend their services. read more

Care From the Heart served us so well at a moments notice, during a very difficult transition from a care facility back to home. Jackie helped us navigate the unfamiliar medical terrain. She and her team are professional, skilled, and efficient. The caregivers and well -trained, courteous, punctual, and personable. Communication was prompt and clear. Our needs changed over time, and they responded to the changing situation with ease. Highly recommend Jackie and her team of excellent care-givers. Nadine G read more

Care from the Heart has been so helpful to our family during this sad and stressful time. We were not prepared for the sudden change in our parents health and needs for full time care. They have provided realistic advice and suggestions to the issues in and around their home. We have emotional family issues orbiting my parents that CFTH has navigated kindly. CFTH has been so helpful in taking care of both our ailing parents in a stress free and calm manner. CFTH takes care of our ambulatory father and then takes out our mother to Dr. appointments or quick errands. It's all been so wonderful to have CFTH taking care of our parents (my sisters and I live hours away). CFTH is quality, compassionate, helpful and kind care for our parents. I am filled with gratitude for their help. Be kind to the helpers. read more

Our mother received care from Care From the Heart for many years until she recently needed to be moved to a memory care facility. We were very pleased with the thorough, attentive care she received. There were plenty of ups & downs as her condition progressed, and Jackie went above and beyond to see that her needs were always met. Services from Care From The Heart allowed our mother to stay in her own home for as long as did, and we feel confident in recommending them. read more

Care from the Heart is a wonderful company with caring, knowledgeable staff who are committed to helping care for your loved ones. They were responsive and creative in designing care for my mom's needs. Jackie provided care and advice with compassion, sharing her wisdom, and offering tactical solutions. read more

Even before we signed on for help in the home, Jackie, owner of this wonderful agency, talked to me about caring for my sister on my own. When we decided we needed more help--walking assistance, making meals, and light house work--she came to my sister's house and spent a few hours making sure all my sister's needs were going to be met. Two very kind, responsible caregivers worked with my sister-- Yolanda and Bianca-- my sister loved both of them. I highly recommend Jackie's business and her team. In a dark time, she's a bright light! Grace Donatelli Sordo read more

We were brand new clients and I was out of town when my family member needed assistance. Jackie responded quickly with compassion and common sense to help resolve a stressful situation. From the initial interview, the information and service Care from the Heart provided has been exceptional. read more

I cannot recommend Care From the Heart more!! Jackie and her team of caregivers are Angels on Earth and did such an excellent job taking care of my father who was suffering from Parkinson's & Dementia. They were caring & so patient and were a great comfort to me and my family during a very trying time. read more

Care from the heart has been a wonderful experience. It's never easy to move through dynamic care situations that change throughout phases of life but having Jackie and her team make the events feel less stressful knowing you have an experienced and professional person running her company. Care from the heart has a board spectrum of care options and has the flexibility to change as you need it to for the care of your loved ones. Jackie is a dedicated business owner and my experience with her has been positive and supportive all through my family's needs to care for our loved one. Thank you Jackie! read more

Very grateful for this company and caregivers. They were able to get to my mom in two hours from when I realized she needed care, and have been a huge help and very professional. read more

Care from the Heart provides such a valuable service to seniors that need help transitioning when they stop driving. Mom was able to stay in her home over a year longer because of the great service provided by her Care from the Heart caregivers. They took her to doctors and dentist appointments, store for groceries, library, walks, etc. Not to mention providing companionship during their time with her. Jackie and her team do a great job from scheduling to vetting and hiring great staff. They are professional, responsive and companionate. I would highly recommend them to any family looking for help in providing their senior family member more independence. read more

I hired Care From The Heart to take care of my father in his final days the caregivers are amazing that they provide their scheduling is always handled the way you want it even when you make short term changes they make it happen. I just want to think Jackie , Julia, Abby and Esmeralda for such loving care. read more

Jackie and her team have been great and taken amazing care of my father. We appreciate all they do to make it possible for him to remain in his home. Despite being so busy, Jackie takes the time to speak with us directly to make sure we know what her team is doing to help my father. Thank you!! read more

A heartfelt thank you to Jackie, her very professional, experienced, compassionate care team members, and her scheduling team for the expert, thoughtful care they provided for my brother during his knee surgery rehabilitation. Our introduction meeting with Jackie was thorough and friendly... we knew from the start that we were in very good hands with Care From The Heart. Jackie also made the time for several visits to check on my brother, which we greatly appreciated. Each smart, attentive care team member that supported my brother through his post-surgery healing did so with great professionalism and kindness, truly going above and beyond to keep my brother safe. They focused on his every need, allowing him to concentrate solely on healing. We can't thank Care From The Heart enough! I highly recommend Jackie and her dedicated, altruistic, amazing care team. Tracy E read more

Jackie was wonderful from the start to finish. When my mom was in the hospital, we knew that a lifestyle change was coming based on her medical situation and she would need more help than we could give her. When Jackie came to the house to see if it was a good fit for our family, she got to work recommending the equipment that we needed and changes to the house to accommodate my mom and the workers. She was organized, kind and structured. On top of that she had the only agency that we could find that could provide round the clock care workers. Who she sent us was no less than phenomenal. Helen treated my mom like a queen. Carrina was so caring and wonderful. Katja was a total rock star with her care/caring. And that's to just name a few. My mom eventually succumbed to her medical situation but even until the last moment, her compassionate workers supported us and were like part of the family. Thank you Jackie and Care from the Heart. You were our rock in a hard place. read more

We just started working with Care from the Heart. Specifically- directly with the owner, Jackie. In a very difficult situation, Jackie evaluated what was urgently needed and provided us with the expert advice we needed to communicate effectively with my Dad's doctor. Jackie really understands how to navigate the medical world, especially concerning seniors with dementia. In my opinion, this is invaluable. Thank you Jackie- you and your team are lifesavers! Cynthia read more

My mother took a quick downward turn I was out of my depth I was frightened and freaked out Thankfully I found Jackie and Care from the Heart team Not only did they help me straighten my mother, her meds and health out...I learned so much from Jackie Luckily my mom is still going strong and the lessons I learned are still helping me with my caregiving When I am at a loss...she is just a phone call away Thankfully Santa Cruz is so lucky to have her If you are also feeling lost and overwhelmed...Jackie is just a phone call away from you also!!!! read more

My mother was in Hospice care in Scotts Valley.My husband and I were in immediate need for relief care in watching over my mother in her last few days.Nurse Jackie and her team from Care From the Heart responded to our need within hours of our request. Jackie sent team members within hours of our request for overnight care for my mother. We are so grateful for her staff's kind and compassionate care for my mother in her closing hours on earth. Thank you so much Jackie and your team. We will be forever grateful. Kristine and Jesse read more

If I could negative 12 stars, I would. Jackie is the worst dragon-lady-boss. She treats her employees like dirt. She wanted me to come in for a meeting on my day off and when I said I expect to be paid for my time, she refused-which is illegal. I was in the office one day, picking up my check because she refused to mail them and made all employees come in to pick them up-she wanted me to work more days and hours than I was able. I said I was unavailable and she yelled at me, across the crowded lobby "you're no good to me anymore, you're done." And that was the end of my employment with this company. I'd be working part time for a couple years. She rearranges clients belongs in their own homes to suit her needs. Has no regard to clients who happen to be napping or resting when she's in their home. Very high employee turnover because of her, which is not good for clients and their families. Stay far, far, far away from this company!! read more

Jackie and her team can always be counted on to provide sensitive and effective care even in these trying times. Dr Santucci read more

Jackie and her team were amazing! Each caregiver was well trained, compassionate and effective. They arrived on time, and took loving, efficient care of my partner. I was so grateful they were here to take the journey with me. Bless them. The admin was also great, giving me the staff always that I needed. I had 24 hour coverage often. My thanks to such a well run company. Arden Orrell read more

Terrible Business they ought to change their company name. As caring from the heart is not their policy. I got hired right away only to find out on my first day the owner Jackie Tucker cusses at her husband berates and belittles him right in front of office staff and caregivers. she talks about her husband to her staff which I found very unprofessional and disappointing considering their business is caregiving. she yelled at me and cussed me out over the phone the next day. she held a meeting with employees and put one employee on the spot intimidating her to share something very personal causing the employee to cry I was immediately turned off by all of it and I Ended up quitting that day read more

Jackie did a great job helping my father. Excellent staff and really well managed. I recommend! read more

The owner dropped my loved one from service, with a five-day notice, because she didn't want to provide the kind of care my loved one needed. After that, she harassed us and threatened us, including threatening to send an investigator to stand on our doorstep. She can't keep staff on hand. If you need help, look elsewhere. Hospice of Santa Cruz has a list of providers that they recommend and this agency isn't on it. read more

There are times in life when you need more help than you used to, and times when you need to provide help to a parent or loved one yourself. When my mom came home to live after a month in the hospital, I was overwhelmed with the new responsibilities I then accepted. It was a good friend who recommended Jackie and Care From The Heart to our family. After meeting with Jackie, I knew that we would be supported her vast experience in Senior Health Care. Her network of professionals from her company was augmented by others in the community, who she was able to recommend. The Caregivers at Care From The Heart have been without exception very qualified and responsible professionals. The entire staff works with you until you get what you need, and I felt like my mom's care was always the number one priority. I can feel confident and relaxed when I need to be away from home now, when we have care for my mom from Care From The Heart. read more

I was very grateful to Visiting nurses . I am taking care of my 97year old mother in law and have no idea what to do. Everything I'm doing is just common since. Naomi and Linda have been wonderful. Showing me what to look for , helping me take care of mom without hurting my back and help getting equipment to make it easier to work with mom. But most of all the encouragement and helpful hints. Everyone I have talked to have been very helpful and nice. read more

Care From The Heart has been a wonderful aid to us. The staff is excellent and could not be more caring. We have had their services for two different extended periods of time and both times I found them to be efficient, ready for the tasks we needed and reliable. Jackie and her staff are highly skilled and attentive. We are very grateful for their services and their genuine care giving. read more

For over five years, Care From The Heart has been providing kind and wonderful 24 hour care for my mother here in Santa Cruz. We do not know where we would be without their quality care and assistance. The daily caregiver is like family to us. We have so much confidence in her ability to provide the necessary support and friendship that sustains our mom. With six attending caregivers, CFTH puts in extra effort to assure there will be no gaps in coverage which can be challenging with 24 hour care. We highly recommend CFTH to anyone needing their services. read more

Jackie and staff have been incredibly kind and professional. This has been a very stressful and heartbreaking time in our family with my mother's advancing Alzheimer's. Jackie took the time to really listen to our concerns and questions about how we can make it a easy transition to have caregivers in my mother's home. She told us that she would find caregivers that would fit in with our needs. We are extremely happy with the two caregivers my mother has right now. They are hardworking, patient and incredibly compassionate and most of all treat my mother with the upmost dignity that she deserves! I would definitely recommend anyone that needs outstanding care for their loved ones. I now have peace of mind that my mother is being well taking care of day to day. read more

We used Care From The Heart in home service to care for my elderly parents for several weeks after my father was recently hospitalized. He wanted to be at home where he felt safe, but wasn't ambulatory. My mother has Alzheimer's and needs supervision and help with medication and daily tasks and memory. Jackie was wonderful and has been an RN in the county forever. The caregivers were so compassionate and such hard workers. They were respectful of my folks home and their customs. They did all the housework, laundry, helped with bathing, grooming, dressing and meals. They even fed and walked my father's dog for him. It's so nice to have people you know you can trust when you need them. read more

I've been meaning to add a little review since the middle of June but I just needed a gap before posting to allow the dust to settle mentally since my wife died having succumbed to effects stage 4 colon cancer. In a nutshell my dear wife Emily of 24 years was brought home to end her life surrounded by her pets and family, she died on May 28 being held in my arms, the same way we started our life together outside of Bath Abbey 26 years prior when I asked if I could give her a hug and she said "yes"... The care that Jackie and her crew provided to allow "normal" life to continue, especially with myself was immeasurable. The support, and genuine love that was felt within these four walls was incredible, and the final days of Emily's life was spent in comfort and with care. I can't really add anymore because a lot of what is done doesn't have a measurable quotient, but I can vouch for their professionalism, kindness, courtesy and care. read more

Care from the Heart cared for my father for almost 2 years. At the beginning, they were able to jump in with both feet when I had to go out of town suddenly, And were so accommodating when I wasn't sure month to month if I was going to need them. They ended up being his full time caregivers and I couldn't have chosen any better! Jackie is a kind and compassionate person and she takes great pride in her business As with any caregiving business there are really good caregivers and those that are not right for the patient. When I had any issue with a caregiver, Jackie was on it and found another that was a better fit. My father is not an easy patient but they handled everything with kindness and grace. I can HIGHLY recommend them to anyone who would like to keep their loved one at home. read more

im not one to leave a bad review but there's always a first time.. i have been struggling finding a good job with great work ethic's & work environment. i heard care from the heart was hiring & due to my previous work experience i thought i would be a good fit for the position so i decided to apply. on the phone i spoke to some woman named jackie she told me to come in a fill out an application and asked to bring in documents. i then showed up to follow up since i did miss our appointment due to their office closing earlier than usual an email was sent out by their office so therefore i did not show up. jackie did not greet me and was very rude and unprofessional when meeting me told me that i had left her waiting all day and that she tried to reach out to me i tried to explain my situation to her but it seemed like she did not want to hear it and completely dismissed me. she seems to have a lot of issues with communicating in a professional manner. once again very rude demeanor. after reading reviews and speaking to former employees and current, i am so glad i did NOT get hired for this job. read more

We used Care From The Heart for my mom after her knee replacement surgery and also for my stepdad as he was (and still is) recovering from severe back issues. Jackie and her team are AMAZING! They respond to requests in a timely manner, and they draw from their collective experience to offer the best care possible. Organised, friendly and helpful in so many ways. I can't sing their praises enough! Thank you Jackie and team! We appreciate you! read more

Very unprofessional, not trustworthy, and the employees complain to the people they work for. Billing was incorrect several times and our door was revolving with new people. Paperwork went missing and our locks had to be changed. People do your work and check out throughly who is caring for your loved one. If it feels strange or like something isn't right, THEN IT ISNT! Don't regret your decision when it's to late. read more

As a resident and native of Santa Cruz, CFTH is the only at home licensed company I will use for my loved ones. Unfortunately my family has needed services for family members with severe cognitive and physical limitations requiring 24 care, and other loved ones with basic geriatric needs. Keeping my loved ones at home is the most important thing and Jackie the owner, and her team went above and beyond for my family, over the years. From medication to fall prevention, to personal hygiene needs, again Jackie's team allows the family to have a break and maintain their own personal lives, which is CRITICAL when you have loved ones that require extreme care. I would never of had the time that I did with my people that are gone now, without CFTH. It's incredible what Jackie has done with at home care and offering the best providers. I have seen both sides. Nursing homes and, "at home care". Pretty horrific what can go on at assisted living places. We the healthy people who facilitate this care will never truly know what it is like to have your dignity stripped away and not be able to brush your teeth or feed yourself, and to be at home is everything for the patient. Thank you Jackie and team. I would also be happy to share more in-depth information with anyone on the fence about "at/in home care. :) read more