I am deeply disappointed with the care I received at this urgent care. When my rapid strep throat test came back negative, the nurse practitioner immediately framed the situation as "it must be gonorrhea or chlamydia" and started me on STI treatment, presenting it as the only explanation. When I specifically asked if it could be something else, she essentially said no. This was not only inaccurate but also incredibly irresponsible. What should have been said was something like: "Because the rapid test is negative, I'll start you on antibiotics that cover different possibilities, including STIs, while we wait for the lab swab to come back. It may turn out to be another bacterial cause, such as tonsillitis, which won't show up on today's rapid test. Let's cover our bases until we know for sure." That would have been professional, accurate, and safe. Instead, I left the clinic believing I had an STI and accused my partner of giving it to me. This created serious and unnecessary distress and could have had lasting consequences for my relationship. Days later, I got my lab results back -- I do not have an STI. What I actually had was a severe case of tonsillitis caused by another bacterium. All of this happened while I was so ill that I hadn't eaten in two days and fainted in the exam room. For a provider to so confidently and incorrectly declare an STI, without caveats or confirmation, was not just careless -- it was unprofessional and potentially harmful. Clinicians have a responsibility to frame uncertain situations with caution and balance, especially when the social implications are so high. This experience fell far short of that standard. read more

I recently had my first appointment at DOD Soquel location & everything went smoothly! From scheduling my appointment to arrival & receiving exam results quickly. Everyone was very nice from the front desk to the nurse practitioner I was seen by. I highly recommend this location. read more

They are very unprofessional,they never have the phone working properly they never open on time or have the correct hours of service and the overall place is dirty they have little toys through off or hidden full of dirt instead of putting little toys they should dust or maybe sweep,I would avoid this place and go anywhere else read more

Amanda Almond was extremely knowledgeable and helpful with my visit. Thank you for the help!

Brought my son in and had a wonderful experience. They were very friendly, very fast and made him feel very comfortable. Exceptional quality of care. We had never been to DOD before, and I was overall extremely satisfied. read more

Took my son there with a sinus infection. Jocelyn Martinez gave him the most gentle Covid test and the doctor was fast and efficient: Natalie Pope. This is my family's go to urgent care. read more

I have been here twice now and had an excellent experience both times. The first time with Dr. Natalie Pope and the second time with Dr. Amanda Almon (I think that is their last name's). Both of them took the time to listen to what was going on in my body and were very helpful. Also the entire team surrounding them from the front desk attendance to the nurses, everyone here is kind, helpful, follows through, easy to communicate with, and provide a wonderful experience for their patients. Even the referral team follows up consistently and does such a great job. I highly recommend coming to this clinic and you will be taken care of well. I also like that it is a small office and it's very clean. read more

Went in a saw Wendy, she was so knowledgeable and super nice! I usually go to Kaiser but they didn't have anything available. Thank you to all the amazing staff Briana, Cristina, Candy, and even the manager Judy was there and she was super helpful as well! Will definitely be coming back! read more

I made an appointment almost a month ago and then when I got there I waited 30 minutes before being seen and then I was there for over 2 hours!! They literally did nothing. I don't ever want to go there again. read more

I really wanted to like this place.... but after they left me without the inhaler I needed while dealing with bronchitis and pneumonia I felt I needed to share my experience. They originally wrote me a prescription for a steroid inhaler, but not one accepted by my insurance. While the pharmacy worked with me on the spot to find inhalers my insurance would cover.... all this clinic had to do was give the okay for the updated prescription. The work was done for them and they just had to sign off on it. Which I was told they would do. I called multiple times, nothing came of it and was even told to come in a third time (they wanted to charge my insurance AGAIN.) Well another week has past and I've gone 2 weeks without the inhaler I needed. Struggled to breathe for most of the time and had to take more days off of work than I would have if I'd gotten the inhaler to help me breathe. I've never dealt with something like this with any urgent care or doctor I've been to in the past. Was very disappointed that they lacked the care and professionalism to simply correct a prescription or even give me the call back they said they would give me. 2 stars because the place was clean and the staff was kind. Still..... getting medicine is incredibly important and they dropped the ball on that one. I won't be going back to this facility anytime soon. And yes, I'm still in need of that inhaler but I've just accepted I'm not getting it and took this week off work, too. The doctor only gave me a note for two days off work last week, btw. Good times. :/ read more

best urgent care around! love natalie pope, love jacob in the front. these people know how to treat patients!

Walked in around 10:30 AM, it was super fast & the medical assistant Jennifer G was super helpful, friendly and was ready to attend to me right away read more

This is without a doubt the worst doctors I have ever had. Complete misdiagnosis and I almost wound up in the hospital. Dr. Pope and also Dr. Culcasi, not sure if the really are doctors ???? read more

Went there at 8 right when they open according to google, only to find a note taped to the door that they actually open at 9 that day for some reason. Great sat in traffic for nothing Left and came back 10 mins after they opened to be told there's a 2 hour wait!!! I'm here because I'm sick and need something asap, there's 1 other person in the waiting room - why would it possibly take 2 hours? By then I have other things to do and can't just sit around waiting while feeling sick. Avoid this place unless you have an entire day to be seen for 15 mins and told to go rest. read more

Great service , Cameo is understanding and compassionate. I have been able to lower my A1C

I went to see my provider a Nurse Practitioner who got the right diagnosis that other doctors could not get it. She listened and ran the appropriate test. I am doing much better thanks to her wonderful care. read more

My past experiences With Doctor's on duty was not the best. I had recently had to use the Aptos branch, and thanks to Leticia S. I am now convinced that I would much rather go here than to my own doctors office. She is the first person you'll see when you walk in, and she is one of those who does her job, and I am greatly appreciative of her. read more

The Aptos branch of Doctors on Duty is the best of the bunch. The receptionists are courteous and professional. I always choose to see Nurse Practitioner Cameo because she gives excellent care, is very knowledgeable, answers all my questions, and is so kind!! read more

Came to Aptos DOD for physical. Did not feel rushed at all. Provider listened to all of my concerns and was able to address the problems. Office staffs were very informative and accurate. Was a pleasant experience overall. read more

I hardly ever leave good OR bad reviews, but I thought this would be helpful to know, especially if you are pregnant or need something quickly. I went into this office on a Thursday, didn't wait long, maybe 30 minutes, but I was one of two people there. I was called back and the PA I saw was friendly and came in quickly.. I was asked to do a urine/self swab test in the restroom, but was given no other instructions. When I asked where to leave the sample the medical assistant just pointed to the counter outside of the bathroom and said I could leave it there. I thought this was super non-confidential. when I walked out the assistants just looked at me and no one made moves to collect the sample I left. They were all sitting/standing near the office chatting. I waited in line in the lobby to ask the receptionist to let someone know I left the sample, where she just yelled to the back for someone to get it. I didn't get my results for an entire week - and they did the wrong test (tested for more than needed) after I explicitly requested a certain one. they told me I'd have to come in to review my results and talk with a doctor, instead of over the phone... I'm pregnant and this test was for something I needed to know quickly to get it taken care of. Would not recommend this office. Overall unprofessional and inconvenient. I went to Sutter and got my results in 24 hours. read more

Wonderful service and amazing staff. Briana, Letty, Bianca and Cameo provided excellent service with a smile. Thank you

Went in for my Covid Booster, MA Daisy N was friendly, helped with my anxiety with needles. Staff was friendly and very professional.

The most caring doctor and staff, always a great experience from the minute you walk in

There is an exceptional level of professionalism with every member of the team. Everyone is courteous, kind, compassionate and skilled. This urgent care is top notch. They are the best in ge area! read more

Staffer Breanna was absolutely fantastic in serving me. She speedily processed me through confusing paperwork (that had glitches) in a professional and courteous way! A+! read more

Cameo Culcasi is the best provider ever! Front office staff Jaccob and MA Cristina were awesome!

I'm a new patient here and feel like I was blessed by angels to meet Dr Payne and the helpful staff at this location. I'm getting used to a new health insurance but they all go the extra distance to make sure you feel cared about . I almost didn't write this because I want to keep it a secret but that wouldn't be right! ‍‍ read more

Audrey & Christina have been great! They treat you with professionalism and care! They take wonderful care of there patients. Thank you for being so great!!!!! read more

The P A. At doctor's on duty watsonville ca ana tang was very much unprofessional and rude and bad manners I was there for a referral for a MRI on my ankle and did not want any pain medicine and never met the PA ana tang and when she came in to the room right off the bat she called me a pain substance abuser pill addict and pusher note I had five surgeries on my spine and had my own pain medicine she devistated me the management was informed and said they would talk to her and she should have never talked to me in that unprofessional manner I would not recommend doctor on duty watsonville to my worse enamy read more

This review is for the Aptos office of Doctors on Duty. I usually don't write bad public reviews, but since Doctors On Duty doesn't seem to have a review process (maybe by design?) i thought I should inform people about this medical office April 17. The reason for the visit was the flu. I was seen in my car. 1. the nurse came to the car to take my vitals. it was very sunny and she had a difficult time reading the oxemeter. I asked if we could move to the shade and she said no. my experience withLEDs in the sun is that everything is 8's. Of course my oxygen level was 88%. At point I should have been sent to ER. 2. They gave me a flu and covid test combo. I tested positive for COVID, and the flu and negative for strep (I said I didn't have a sore throat). I was astonished I had COVID since I had it in February and took the home test that morning which was negagive. I had a PCR test done the following day and it was negative. 3. I read the Visit Summary which contained the following errors. it said a. I had a sore throat. I didn't have one. b. cough with exposure to COVID. I had not come in contact with anyone with COVID. I had been home for two weeks recovering from minor surgery so I had bee in contact with no one. c. contact with and suspected exposure to COVID. See 3.c. 4. I had dyspnea. One of the symptoms of dyspnea is painful breathing. i had no pain with breathing. 5. i Was asked for prescription drugs I was taking. One drug I mentioned twice was not on the report. Another drug I do not take is on the report. read more

This is your standard doctors on Duty quik fix human body shop. I checked on the price for a school physical for some of my peeps and it is a whopping $254 bucks! A return visit ranges from 160-280 dollars!!! Ok.... Let's see how many starving students can afford those rates? So, I guess it would be worth it if you had pneumonia...or were injured and didn't want to pay 2,000 for an emergency room visit! I went to the student health clinic to check on a tb test. Ten bucks out the door. I think if you're a student, it's a no brainer sad to where to get the best bang for ur buck! read more

Doctors On Duty - This is the problem I have to pay 254 bucks for? Aaaa.... No. - Urgent Care Near Me - Aptos, California

My wife injured her foot. We made an appointment and were lead to believe they had an x-ray machine....they don't. They looked at her foot wrapped it and then sent her to the Watsonville location which does have an x-ray machine. The staff at Aptos was pleasant, showed compassion, and were apologetic for having to send us away. Initially we were told at the Watsonville desk that we would have a 45 minute wait. We explained that we were sent by the Aptos site. The receptionist told us to sign in as a "walk-in." We then saw our wait as 45 minutes on the wait time screen in the waiting room. That was cut to 10 minutes by the x-ray technician who was wonderful. The tech was helpful, provided us a copy of the x-rays for our podiatrist. The tech was proficient, professional, and cleared up a frustrating situation. read more

I am so happy I had to use this office!!! Everyone was perfect. I was greeted nice! Told how long wait was. Both times I actually waited less!!! Very respectful office! The entire staff was great and caring read more

Doctors on Duty is false advertising... the majority of patients see nurses, and a doctor is only there 2 days a week. Nurses on Duty is much more accurate. The parking was ample at the time, and the waiting room had nice flooring. But we had to go elsewhere. read more

Doctors on duty did an amazing job over Zoom. They were professional and caring. What a relief to have them available for a remote consultation during these difficult times. read more

I use this doctors on duty as my primary medical care facility. I am grateful that the medical assistants and doctors are so polite and friendly. They are always working hard, yet they remain calm. Whenever I come in I know I'm in good hands. Thank you! read more

Everyone there is very nice and helpful and patient. The wait time can be long, but I have always enjoyed my experience. I found it a bit strange that the doctors evaluate me while typing on the computer, I wish it was more face-to-face. Yet, they are always respectful and thoughtful to the care they provide. read more

Took my kids here for a sports physical Med Asst Alysha and Dr Karin Yiren had great bed side manners and put my two teenagers at ease... They treated my kids with total respect and were very professional read more

Very clean , Steve is a great provider medical assistants are great and kind . Would recommend this clinic for urgent care needs . Lupita and Cristina are great! Front office Amy and Brianna are quick and comforting ! read more

When I first switched to MediCal, I was really afraid I wouldn't get a good medical provider. I've seen Dr. Karen Yien twice now in the past year. I understand how busy she can be, but she still remains attentive and caring. I appreciate her time to ask questions and not be quick to send me out the door. Christina and Briana are also great. Thanks for being reliable, professional, and caring. read more