I love Doctors on Duty on Ocean St. They're right down the street from my place, so I've been there several times. I've never had a bad experience there. All the staff treat people with dignity, courtesy, and respect. This last time I was there I came in with fuzzy symptoms. I was given a blood test, urine test, and EKG. They measured my blood pressure, pulse, and oxygenation. I told one of the staff he was very nice and he said "I love my job ". I don't go there under the best of circumstances, but when I leave I always feel better - at least about humanity. read more

These guys have looked after me and have given me great quality care. I always leave feeling so much better inspired and grateful to have a great team looking out for me and my well being. Thank you all for everything you do keep it up. read more

The front desk team is very friendly. Dr Eric D Jackson-Scott, the best! very human and understanding with his patient. He takes the time to listen and to explain his thoughts to help you heal and recover. my injury was best taken care of and felt safe under his care. thank you! read more

Dr.Jackson is a joy to be seen by. He listened and helped me to come up with a treatment plan for a back strain injury. To say I looked forward to a doctor visit is unusual but it is true, he was wonderful every visit and made me feel comfortable and seen. Thank you Dr.Jackson read more

Since I came, Dr. Jackson has treated my knee well. All the employees who help him are part of a good service. Thank you read more

Doctors On Duty - I'm waiting - Urgent Care Near Me - Santa Cruz, California

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I really wish you guys would train your front staff to be respectful and kind when working with people who are coming there to seek help for illnesses, etc . The way I was treated when I walked in made me want to leave and cry but I couldn't because I have been constantly sick . When I was brought to the back the girl who treated me was so kind and made me feel better, telling me what they were going to do to help me see what was going on. I didn't get any news besides I was just dehydrated but just some tests ran on me but overall felt better with the nice lady helping me. A positive attitude makes a big impact. read more

If I could give zero stars, I would. This facility is a disgrace to the medical profession. My experience here was not just disappointing--it was damaging. I came in with something relatively simple--something that could have been resolved early with proper care. Instead, I was met with dismissive attitudes, lack of urgency, and an alarming absence of basic medical competence. The providers repeatedly refused to listen, continued to prescribe the same medication I told them was making me worse, and ignored my worsening symptoms entirely. Because of their failure to take appropriate action, my condition escalated into multiple, more severe health issues that could have been prevented. I was forced to follow up multiple times just to get basic information, and when I requested access to my own medical records, I was met with roadblocks, broken download links, and zero accountability. It's legally required to provide records in the format a patient requests, yet they couldn't even get that right. This isn't a case of "bad service"--this is medical negligence. I've spoken to others in the community, and unfortunately, my story isn't unique. There's a pattern of incompetence and carelessness at this clinic that should not be tolerated. If you're looking for real medical care--go elsewhere. This facility is not just unhelpful, it's harmful. Doctors on Duty has failed to uphold even the most basic standards of care, and it's time people know it. read more

Great bed side manner and very informative. Have always had a good experience with all the staff and doctors. The facility is also always very clean. read more

Thank you YOVANI SANDOVAL for going above and beyond to do what you signed up for! To care for the people of your community! I'm so thankful to have received 5 star service from Yovani, the provider and the provider in training! They were all so accommodating and professional. read more

Doctor Jackson is very thorough and understanding. I have been dealing with a worker's comp injury for over a year and he helped every step of the way! I recommend this facility and especially Dr Jackson! read more

I absolutely do not recommend it. Do not go here!!! My husband had a fever of 104.18, but they told us to wait in the drive-thru for a COVID test. After waiting an hour, they finally came to do the test. Then we had to wait another 30 minutes, and afterwards they said an emergency patient had arrived so we had to wait 15 more minutes. This place is not a hospital--it feels more like a place that puts people in danger. read more

I wish I could give zero stars. I went in for asthma thinking I would be seen semi-promptly. They wanted me to have a covid test before anyone would see me (Even though I had known beforehand that I was negative) They told me I would have to wait outside in my car (I took the bus) well, I didn't even make it outside for the test because they made me wait an hour and a half in the waiting room with music blaring and then when I asked how much longer it would be, they said at least another hour, so I left and went to Dominican, where I was treated with respect. read more

The front desk was nice. The lady who helped with the visit was impatient. She had a smart mouth with everything I asked . Answering with an attitude. Was rude to another patient with a baby impatiently started tapping her pen while the lady was putting her baby back in the car seat after being called to the back. The cleanliness of the facility was extremely questionable. Dry Blood splatter was all over the area by the bathroom. As soon as you walk in it smelled like a urinal full of piss that has never been flushed. Some guy had his raw ass all over many of the chairs. And people sat down right after he moved read more

I always have a good experience when I come , Dr.Eric is always in a happy mood and gives good advice.

I was sent here for a workers compensation injury and let me say Dr Jackson has been so helpful! I highly recommend him to anyone if they are looking or in need of a doctor, the bonds he makes with his patients and how well he listens is wonderful! The front office experience has always been very smooth and helpful with any questions I have regarding my file! Doctors on duty is doing very well!! read more

Dr Bob - I was was very impressed with his knowledge,, manners and easy to talk with. 4-5 stars!!!!

the doctor at the ocean street facility in Santa Cruz was awful. He did not know what he was doing! He had me watch a sinus infection video on his phone? I was there for an exray and follow up visit due to a chemical exposure at work the previous day. The previous day I had been at the APTOS facility where they immediately took me in, as I was unable to breathe after being exposed to excessive chemicals at work Aptos took me in immediately, gave me a breathing treatment due to the fact, they did not have an x-ray machine I got sent to Santa Cruz the next morning. This Dr. should retire and not see patients if he doesn't even know how to read the chart as to why a patient is there. he shouldn't be practicing if he can't support his fellow doctors with the follow up that they are asking for on one of their patients. He only needed to take the exray, make sure my lungs were clear, if not give me an additional breathing treatment and send the information to my Dr. in Apt as she asked. I would not recommend ocean street doctors on duty to anyone. read more

I have been receiving treatment for an industrial motor vehicle accident injury at DOD, and I can't say enough good things about my experience! From the moment I walked in, the staff was welcoming and professional, making me feel at ease. Front desk administrative dynamic duo (and actual twins) Leticia and Maria are marvelous and excellent at multi-tasking. Marie is friendly and always verifying information on my work statuses to ensure accuracy. Caroline, I can't say enough about this young lady. She is so knowledgeable on the complexity of workers' compensation and it's MPN's and does an incredible job of keeping me informed of referral updates in real-time. The entire MA back-office team is also efficient and friendly. The clinic itself is well-equipped and has a clean, comfortable atmosphere. My healthcare team, specifically Seryna Tapuloa, is attentive and consistently takes the time to understand my needs, creating a personalized treatment plan that truly addresses my concerns. Her expertise and commitment to my care are evident in every interaction. I particularly appreciate her thorough explanations about my condition during each visit, which helps me understand my progress and the importance of each step in my recovery. Thanks to the dedicated team at DOD, I am feeling better about my prognosis and treatment, making me feel more empowered to manage my health long term. I highly recommend this clinic to anyone seeking quality medical care. read more

I have been assigned to this clinic for the past few years. It took a while to find the right dr who was kind, patient, and actually listened. It's really hard for a busy clinic with multiple doctors for any of them to actually help you with chronic stuff because they don't know what's going on with you or who you are. I have had really great experiences with most of the women there. But today,. I found out, the one I have worked with for years,. is gone.. Other times I have gone and had dr Bob. he was the absolute worst doctor I have ever seen, sending me away when I was suicidal and telling me to get some exercise. I explained to him that I had just been through some severe trauma that led to somebody else getting seven criminal charges for what they did to me. I really needed medication to calm down. again. he told me to go exercise.. then there is dr Jackson. I really want to say he is great. he is an orthopedic doc and that's where I need help. he has that handsome dr Avery kind of vibe. (greys anatomy) But man,.. there has not been one time. I have walked into that office with an agenda and things to take care of that. I have ever gotten it done. He rarely lets me finish talking, disrupts me, and does not take the time to actually listen. EVER. i'm so disappointed after leaving there today. nothing on my list got taken care of. My doctor is gone . i've been working on my disability case for years. And I'm about to go in front of a judge and now I feel like I don't have a doctor to back me up, my doctor is gone... I had hoped when I walked in there that I could connect with Dr. Jackson to replace her, he is ortho, he should know all about most of my physical problems. I was hoping he would have back and help me to get prepared for my case as my primary care physician, because insurance sends me to doc in the box for primary care. when I walked in the first thing I said was how much time do we have to make sure that I could fit everything in. I didn't make it past a few sentences, before getting interrupted and derailed from my needs. I did not get to speak what I wanted to say, I did not get my prescriptions refilled, and I did not get the referral that I needed.. So I guess I'll spend tomorrow going back and hoping for another doctor‍ this incarnation sucks! horrible time to be alive. zero stars do not recommend. I give doc in the box a couple stars for the hero's who run that place, and the phones, (especially the manager who has gone way above and beyond to help me several times.) But dr bob definitely gets ZERO STARS And dr J I guess a 2.... I hope he learns to listen,. Realizes that we live in our bodies 24 hours a day, seven days a week, 365 days out of the year. And older people have been sicker longer than he's been a doctor. So don't act like you know everything... some of us patients know how your office works better than you do... Arrogance does not get you anywhere, I do not care what you look like, where you went to school, who you are.. people know their own bodies. A doctor cannot cure a patient without listening to them. read more

From the moment you step in until the time you leave, the entire staff is kind, helpful, and efficient. They provide care I trust and I'm grateful for the level of quality in the treatment I have received. The type of care I have gotten is on point with my subsequent PCP care. Wait times are minimal, even when they're busy. This is a well-run and clean facility where I will continue to take my child and myself. read more

They got a large fish hook out of my hand. Nice people and genuinely everyone at the office seemed to care. They called in the fire department to get bigger metal snips and to ultimately keep me from having to go the emergency room. read more

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Doctor Jackson is an excellent physician. With his expertise and experience I am able to go back to my career and finish out the final years. read more

I have been going to this office for a couple months now for a workers compensation injury; I have been met with kindness and very great service. Doctor Serina listens to me and is very comforting and compassionate. Caroline is always very friendly and goes out of her way to help me and explain things to me. Great staff all around. Thank all of you! read more

My visit with Dr Taylor Pisano and Vanessa Garcia was great and I appreciate them as healthcare takers and people! I hope I get them for my future appointments. read more

Absolutely the best care ever! I never would have believed that I would be writing a rave review about Doctors on Duty but I am. Dr Jackson-Scott and the staff are absolutely amazing. I have been seeing Dr Jackson-Scott for a work-related injury and my care has been stellar. He is incredibly knowledgeable, caring, focused and concerned about his patient's needs. The office staff and medical staff are kind, competent and professional. I have no hesitation in recommending them, in fact, I strongly encourage you to seek care there and see for yourself. Laura H read more

I was sent there for a Workers Comp claim and was lucky to have been assigned Dr Eric Jackson. Eric fought for me when State comp initially denied an MRI. Dr Jackson wrote a detailed letter and fought for me. He's the best read more

The front desk staff and nurses are always very nice. But the quality of care you get is highly dependent on which doctor you end up getting.... Met some incredibly helpful and attentive doctors here as well as doctors who make it seem like they don't even want to listen to your concerns. read more

Due to requiring further evaluation for an on duty injury, i sought medical care at DOD. I was surprised by the medical care I received as I've experienced a "hit or miss" type of medical care prior. However, DOD on Ocean Street, exceeded all my expectations. First and foremost, thank you to ALL the staff for always being so kind and helpful to me. I'd like to say it was just with me but that was not the case. I observed the staff provide that same level of care to everyone that walked in. The staff always seemed happy to be there, which was reflected in the quality of service they provided. The clinic itself was always busy but kept clean and well-equipped. Specifically, I liked to thank my team, Dr. Eric Jackson-Scott and Candy, his medical assistant. Candy was always so sweet, very professional, and hardworking as she made sure everything ran smoothly. To Dr. Jackson-Scott, I am truly grateful and feel fortunate to have had you as my doctor. You listened to my concerns regarding the pain I was in and determined the extent of my injuries. You understood the urgency for medical treatment which provided me with the necessary care. Thank you for advocating for first responders. Your expertise in working with individuals in my field and with workers comp claims, is why I believe I received the services and treatments, I needed. Your consistent positive attitude and hopefulness, helped me more than I can say in words. I am confident I will be making a full recovery. Thanks Doc! I highly recommend DOD for medical care. read more

I want to thank Dr. Eric Jackson-Scott and the Santa Cruz Doctor's on Duty staff for the excellent quality care I received. Dr. Jackson has great bedside manners, is very approachable, and is very kind and compassionate with his patients. The front staff is invaluable and welcoming. In addition, thank you to the staff at Watsonville's Doctors on Duty, who took an X-ray of my hand. They were very attentive personnel. read more

I received a bad cut yesterday and needed stitches. After going to an Urgent Care out of my network, I was referred to the Doctors on Duty on Ocean Street and was glad they sent me. The service was excellent! After seeing my cut at reception, they took me right in and began cleaning my wound. I was treated kindly, professionally and after receiving 8 stitches, I was given written instructions on the care of the wound and a prescription for an antibiotic. I was on my way in what seemed like no time and was so happy I found an Urgent Care that really cared like Doctors on Duty on Ocean Street. read more

These doctors are definitely on duty. They may not give you the best care but they will see you and listen to you. I may not see you immediately but they will see you within one month. read more

They deserve negative stars. My insurance recently assigned me this provider and after just one visit, I was forced to nope out. I went in and only had a short wait, I was very happy about that, but it very quickly became evident these people HATE their jobs and the patients with it. The man who took my blood pressure, never even LOOKED at me, let alone make an effort to engage, this became the theme. I had my thyroid removed years ago, and that was the purpose of my visit, to obtain refills of my maintenance drugs. They took blood and promised to call me 3 days later with results AND ordered my meds (which I can NOT go without). I left, disgusted with how I was treated, but I got what I needed, or so I THOUGHT. They ordered the Meds, but couldn't be bothered to order the CORRECT meds, and to make matters worse, it took 3 phone calls from me AND an unknown number of calls from the pharmacy for them to FINALLY get it right, we are talking about 8 DAYS, all while I was without meds I can NOT live without. When I complained, I was met with rudeness and dismissed. Then a full week later, I was left a message by office personnel to CALL THEM on "Friday or Saturday" so the DR could speak to me. WTF? I am to call YOU, so the Dr can speak to me? They no longer call us when THEY have time? So, no one ever bothered to call. So, 3 months go by, and I need a refill, between the time I was there and then, the Dr. quit, so after 10 DAYS, and no refill, I call them (I put it off because the staff's rudeness stresses me out) and I was told, about the Dr leaving and NO ONE bothered to check her refill requests. They bordered on "not and a-hole" during that call and the RX was FINALLY filled. Needless to say, I was beyond disgusted. A few weeks later, I got a call from another rude staff member wanting to schedule a physical, I expressed my dissatisfaction with the care I had received thus far, and instead of trying to determine what happened and address my concerns, I was told "ok" and she hung up. That call confirmed they did not care how I felt and thus ME as their patient, so once I thought about it for a while, I decided to contact my insurance carried and change offices which I ultimately did. However, it took forever to get into the new office and I ran low on my maintenance drugs. So, as mu labs had been done in the last 6 months and this was maintenance ,medication, I requested a refill Prior to my running out, as I cant get into the new office until after I would run out. I have been dealing with this for over 20 years so I am pretty familiar with what is usual for my condition. well, I ordered the RX's and after more than a week (and I was now almost out) I had heard nothing, AGAIN. so I called, AGAIN to a rude employee and was told they WOULD NOT refill until I came back in. I explained AGAIN, that I was extremely unhappy with the service provided and my insurance was no longer assigned to them, would they please fill 15 days of my MAINTIANCE medication until I can get into my new DR. They declined to even ASK a qualified physician. So, YET again, this office choses to put my life in danger. I can understand if I was looking for something other than thyroid meds and an anti depressant, but seriously? This is potentially deadly for me. But we already know they don't care. there are dozens of bad reviews here, NONE of which have been acknowledged by management, further proving they couldn't care less what happens to their patients. You are better off going to Dominican Hospital then you are here, and that's saying something. read more

The orthopedic surgeon that I saw t was amazing. very experienced and empathetic. i feel very confident about recovery after meeting with him. The assistant was also very nice read more

Dr. Jackson is amazing! He listens and works with you! No cutting corners to get you out when you still need care. He will care for you until the last day! read more

Dr.Jackson-Scott is very devoted to his work and is a great advocate for his patients to get the treatment they need. Been seeing him for workers comp and he's followed through with meeting my needs and ensuring that I am progressing in recovery. Very prompt when seeing me and very supportive overall! read more

I was away from work last week due to having caught a cold. Having a sore throat for three days disqualified me from working, and as such I required a Doctors Note in order to go back to work. I called their Santa Cruz 615 Ocean Street location to set an appointemnt, but was informed that the next available appointment was three weeks out, but that I could give them my preliminary information and walk in this morning. When I arived at their office about 30 minutes later, my paperwork had been started and I completed the remaining information, gave them my ID and Medical Insurance card. Less than 20 minutes later I was in an exam room having my vitals recorded, immediately followed by seeing the PA for my Return To Work Screen. I explained the circimstances of my absence from work, need for a note to return and a few minutes later I had my note in hand and was off to my next stop. My takeaways from this experience: 1. Competence and Efficiency are hard to find in any business these days. This is not the case at Doctors On Duty Santa Cruz. Everyone in the process knows what they are doing, and is more than happy to help you through the process. This is their area of expertise, and as the subject matter experts, they explain the process, what you will be doing, where you will be doing it and who will be helping you through the process. 2. I was told to expect a wait time of about 30 minutes and they had me in and out within 45 minutes. 3. Communication was clear, concise and I was asked if I understood what I had been told. My situation was pretty basic, so yes, I understood what was going to happen, and in what order. 4. The people who own and manage this business have every reson to be proud of the culture thst they foster from the moment that you walk in the door to the thanks that you receive as you leave. Excellent job, all of you. read more

So kind and considerate reception. Even though I arrived late in the day, when I described my symptons, she got me in, and I saw Dr. Bob Pollard. He was kind, caring and took his time explaining possible causes and presecribed meds which helped my condition. I recommend him highly. read more

PA Alejandro Alvarez and MA Leo in Santa Cruz are 5 star service providers. Alejandro is an exceptional human and treated me with exceptional care when I had started to give up on the dismissive and halfhearted staff at DOD (the administrative personnel in Salinas canceled on me repeatedly and closed the referrals to critical specialists without notifying me, essentially abandoning my care). DOD should thank the stars above that they have Alejandro to redeem themselves as his is extraordinary and goes the extra mile, even anticipating my needs to save me the effort of re-explaining and making sure I have continuous care. He is sharp and able to crack challenging elusive diagnoses and is innovative with treatment and recommendations, not just going by the book. read more

Love that i can walk in or call and get seen that day. The receptionists are all usually very nice and the doctors ive seen are great. Dr Jackson-Scott eorked withbme for years and is always happy respectful and caring.. if they arent ur primary u cant get referrels but they r great if needing to be seen right away. read more

Although I am an established patient at Doctors on Duty on Ocean Street, I recently had to be seen as a Walk In, without an appt. From sign in to walk out it only took an hour. Chris, Talia and Yulianna were excellent in their respective fields. I would highly recommend this branch, from the friendly and efficient front desk personnel to the dedicated medical staff that work like a team to get their patients back on the road to good health. As I was waiting for my visit to finish, I noticed that the door's wood grain had what resembled a heart...very appropriate for how I was treated during this visit. read more

Doctors On Duty - The heart I saw on the patient room door - Urgent Care Near Me - Santa Cruz, California