I paid for this test out of my pocket, but still expected results commensurate with those when my…read moredoctor requests a blood test, i.e. numeric ranges and the current measured value. Instead all I get for each test is an interpretation of "normal" or "non-reactive", etc. I want the numeric values for historical tracking and to help identify whenever an anomaly might occur. I do not have confidence that my results are accurate, and thus I will not use Labcorp ever again. Wherever I do get lab tests done, I will first verify that numerical ranges and measured values will be provided to me in my results.

if you're coming here for a drug test, you will probably find that appointments are unavailable and…read moreif you decide to get in on the first come first serve, you do not want to come in the morning. Be sure to come at 1 PM because that is the slow time of day, according to the gentleman, I spoke to here. also make sure to turn left on Paul Sweet or as shown in the photo you can't enter on Soquel and get to the proper parking lot.

Made an appointment online for 0830am. Was called in, right on time. Heidi did an amazing job with…read morea blood draw. I hardly felt it. I walked out in 10 mins.

0 Bad--very bad…read more This laboratory is constantly busy. I had an appointment in advance. I had been waiting a whole week for this test, and when I finally showed up, the phlebotomist told me that there were absolutely no orders for me in the system... But she lie brazenly deceived me! After all, I have the doctor's app, where I saw that she had scheduled my appointment. Room 4 04/24/2026 at 2:30 pm A glucose test was ordered, and it takes an hour to complete! She was supposed to ask me about the referral, but in the end, she simply told me, "We can't do anything for you," and sent me home! I didn't receive the test--I just wasted a day and my time. An incompetent and unprofessional specialist works in this laboratory.

This used to be a wonderful lab, but things have radically changed. My husband needs a blood test…read moreonce or twice a month. He has two different standing orders. They are constantly loosing one, so he has to wait around until they can get ahold of his oncologist. This is a big issue because this makes him miss more work. Also, they changed their whole check in process. What used too take 15 minutes takes over an hour. His doctor has dIscussed this with Dominican several tImes, but nothing changes, so his doctor is sending him to Quest in the future. On the other hand, the infusion center is very well run and has such a kind staff.

I have had noting but AWESOME experiences at Dominican, and I have had plenty, that is, until now…read more There is one sour grape in the lab, she's rude, short and does not fit the usual loving kindness found at Dominican. This applies to in person as well as telephone interactions. I don't want to name names, but her name starts with a "B" and rhymes with "everley." Sorry, I know the truth can be hard, but this woman is obviously lacking that caring gene that is so common among Dominican staff. Hopefully someone will give her a heads up (or maybe she needs more or less caffeine), whatever the case, get a grip woman, you're in the service business, in a hospital no less a hospital known for it's loving kindness and compassion. Your demeanor is more suited for the DMV office in downtown Brooklyn.

The visit was great! I made an appointment online. The day of, I received a text prompt to remind…read moreme of my appointment and offered me directions. The one feature that was awesome was the automatic check-in! It was super easy. It saved me fussing with the check-in machine inside the office. Once I parked, I pressed the check-in link and when I walked in and sat down, I hadn't sat for over 2 minutes by the time I was called in. I had Kim as my clinician. Kim checked all my information to see if I was the correct person and confirmed which type of bloodwork was ordered by my doctor and then quickly and efficiently did my bloodwork. She was friendly and I honestly couldn't feel the slightest of prick. And before I knew it, it was done and I was out the door. Even my husband couldn't believe I was out of there in no time at all! I had an excellent experience and hope the same for everyone else. But I also feel I got good care because these medical workers work hard and need us patients to be kind and considerate of the service they are performing! It can be a win/win!

This place is awful. I checked in on time. Waited for 40 minutes and they had completely skipped…read moreover me. No customer service whatsoever.

This will be the second and last time I attempt to use Quest for my family's lab work. During our…read morefirst visit, the staff was rude, dismissive, and showed no empathy after keeping us waiting more than 30 minutes past our scheduled appointment. Today, we arrived for a 2:00 PM appointment that I scheduled over a week ago, only to be met by a gentleman who was locking up and stated, without even looking, that there were no 2:00 PM appointments and that he needed to get back to Monterey. How can a business that provides such a critical medical service be so dismissive? Never again! I will continue using LabCorp in Santa Cruz. They aren't perfect, but they are far better than Quest.

The staff is very friendly. I got there even before my appointment time and they were ready to have…read moremy blood drawn in minutes. Anna attended to me and she was amazing and kind. I was in and out in a breeze and very happy I chose Quest Diagnostics for my lab works. I'd recommend them anytime.

I have been to this Quest twice in the past 2 weeks and have not been seen either time. The first…read moretime, I went during my lunch break and signed in on their virtual podium located in the lobby. The system asked if I had an appointment which I responded to as no then proceeded to put in my info as prompted. At the end of it, the screen told me there is a 0 minute wait time and I was next in queue and to take a seat inside the lobby or in my car. 25 minutes later someone calls my name, I was finally relieved since the wait time was 0 minutes just to be told that they don't take walk ins. I was extremely upset and pointed out the fact that I stated I didn't have an appointment during check in and the computer told me to sit down. When pointing this out, the employee said "well there's a sign for no walk ins - oh wait oops it's covered by another paper right now sorry!" So there was no visible sign and keep in mind, the sign she was referring to was a printed out piece of paper that had a paragraph of words on it and at some point says no walk ins, hard to catch even when not covered. So I left and made an appointment online for the next week, left work early to make the 3:30 time. Quest sent me several texts throughout the day about confirmation and checking in. When I arrive i see a printed out sign saying the location has been closed since 11:30 AM and everyone needs to try to go to the Quest on Soquel. Are you kidding?!? They are capable of sending me 3 texts today confirming my appointment and info about checking in and none mention that it has been closed for 4 hours?!??! Ridiculous and Unprofessional. See pic for actual hours, online listing is wrong.

Day after Thanksgiving I arrived for a 10:45 appt. I made online through Quest's site. labs…read morerequired for a Monday procedure so this was important. No one was there . No note on door, no way to call anyone. Highly frustrating. Thankfully, Quest on Soquel Ave. accepted me without an appointment, and the woman there did a great job and was so nice.

Having hard to access veins and a penchant for passing out made me search out Arms and Tourniquets…read morefor an in home blood draw. Scheduling was easy, and I had orders sent by my doctor via secure fax. After receiving an email reminder the day before, Alondra arrived on time and took care to prepare a sterile area, even covering her shoes before coming in. She took the time to find a good vein and even helped ensure successful access by applying a heating pad to my arm. The draw was quick and she was able to pull multiple tubes. I still got faint but that was ok because I was comfortable on my couch and her comforting demeanor ensured I felt better quickly. She has all the equipment needed to prep the samples before bringing them to the lab and the whole process took less than 20 minutes including the vein quest and vasovagal recovery! Highly recommend!

She was prompt, professional and did a great job with the blood draw. I will be using her services…read moreagain.

Everyone that I dealt with was very professional and nice. I was in the Hospital for three days and…read morehad many test, everyone was very nice,

I called the Lab this morning 07/10/2025 at 9:05 a.m. to simply ask which test I needed to be…read morefasting for and how long. The man who answered was so rude to me that I actually cried after hanging up. He also didn't give me any information without being so unprofessional that I told him, you're rude and I'll call back. I won't ever be using this place again.

I love Doctors on Duty on Ocean St. They're right down the street from my place, so I've been there…read moreseveral times. I've never had a bad experience there. All the staff treat people with dignity, courtesy, and respect. This last time I was there I came in with fuzzy symptoms. I was given a blood test, urine test, and EKG. They measured my blood pressure, pulse, and oxygenation. I told one of the staff he was very nice and he said "I love my job ". I don't go there under the best of circumstances, but when I leave I always feel better - at least about humanity.

These guys have looked after me and have given me great quality care. I always leave feeling so…read moremuch better inspired and grateful to have a great team looking out for me and my well being. Thank you all for everything you do keep it up.