The staff is very friendly. I got there even before my appointment time and they were ready to have my blood drawn in minutes. Anna attended to me and she was amazing and kind. I was in and out in a breeze and very happy I chose Quest Diagnostics for my lab works. I'd recommend them anytime. read more

This will be the second and last time I attempt to use Quest for my family's lab work. During our first visit, the staff was rude, dismissive, and showed no empathy after keeping us waiting more than 30 minutes past our scheduled appointment. Today, we arrived for a 2:00 PM appointment that I scheduled over a week ago, only to be met by a gentleman who was locking up and stated, without even looking, that there were no 2:00 PM appointments and that he needed to get back to Monterey. How can a business that provides such a critical medical service be so dismissive? Never again! I will continue using LabCorp in Santa Cruz. They aren't perfect, but they are far better than Quest. read more

How does a blood testing/urine testing facility run 30 minutes behind? Oh, and if you're more than 10 minutes late for your appointment, they will make you reschedule. What's good for the goose isn't necessarily good for the gander at this place. Total disregard of my time. read more

The only problem I encountered was finding its location. Reading the negative reviews I was a little skeptical but it was not necessary. Locating the office which was in a Safeway store was a little troubling as my directions on google was quite confused. Walked in at (9:40) for a 10:50 appointment and was finished by 10. Easy peasy read more

It's impossible to get through to a person. My doctor sent me to Quest for a fasting blood test. They only do scheduling via automated system (or if you can reach a person, it is extremely hard to figure out how to do so). I needed additional help in scheduling and could not get it. read more

I have had two appointments at the lab in Scotts Valley in the past two months and each time when I arrived it was closed. They had my contact information and the appointments were made several weeks ahead of time. Do they bother to notify people who made appointments - no. And they tell you to use the lab in the medical office building next to Dominical Hospital. That place is a joke, understaffed and always late. People sitting in the hall waiting. Make an appointment there and expect it to be 60 to 90 minutes late. read more

The phlebotomist running this Scott's Valley (CA) office was great. She was able to find my threadbare veins and not hurt me at all. I've been a pincushion in the past. I was a walk-in and she fit me in. read more

I have nothing but appreciation and gratitude for the lovely and upbeat, Rosemary, who went the extra mile for me and helped me fix an issue I had so I could keep my appointment and get my blood drawn. I have a complex medical situation and I desperately needed these tests done. Unfortunately, there was an issue with the lab slip. Rosemary could have not dealt with it, but instead she stepped up and helped me fix the issue with my lab slip and then proceeded to take vials and there were A LOT of vials. I've had some pretty rough experiences at Quest with some of my past testing. I have something very rare medically going on and some of the tests they run on me are super complex. I've had some very negative experiences at Quest locations. This was a pleasant experience. Rosemary was kind, gentle, well informed and very organized. She knocked those tests out, even the complicated ones, one at a time and didn't miss a single test. Thank you, Rosemary! You made our day! read more

DONT go here..they DONT require technicians be vaccinated or tested! They wear only a cloth mask! Person who drew my blood said she and mother had, had covid!. STAY AWAY!!!! read more

My phlebotomist which I didn't catch her name was great. She was quick hardly felt it and she also put my information in and had it all under control. She was middle aged and was great. although my husband had a different phlebotomist, a young girl and she was terrible, he'll leave his own review. I went to the Scotts Valley Quest. I would personally go to a different Quest just to make sure I didn't get the young one my husband got! read more

Horrible!!!!! Walk in's welcome is fake news. What a joke! There is no such thing. I've been four times and never have they been able to see me. "Not available at this time". Bleh. read more

Tried hard, but was condescending and in her attitude. Communication skills were poor. Her English was not very good. She could not find my doctor on the computer . She would ask me question but would not want me to answer. Personally, I would not go to the Scotts Valley Quest that's where she was. I would go somewhere else. read more

The phlebotomist was great. Very professional. But I was told I'd get my results emailed and mailed to me within 7-10 days. It's been a month now. I created an online account but... it doesn't work. I've tried calling to talk to someone ... no way to talk to anyone. I paid out of pocket to get a test done and can't get the results. I want my money back. read more

Julie did a great job. I needed a lot of vials drawn and she moved through it with kindness and care. It was easy to park, my appt was on time, the facility is clean. read more

After the lab tech could not find my paperwork at Quest on Soquel, I went to my doctor's office and picked up the lab paperwork. I took it to the Quest office in Scotts Valley. I waited until Rose could assist me. She was so professional, and personal. I wish all your employees were as nice as she is. She had to take six vials of blood, and I never felt anything. Please let her know that she is a gem. read more

This is a most delightful place for lab tests. The staff is wonderful! I did not even feel a pinch with my blood draw!

Hustled over there after work today and found out that they are closed now at 3:30. 4:00 was too early before, now they've reduced hours even more. And closed on the weekends! A lab for blood tests. Closed on the weekends. Do they think people can just leave work and go wander in. So when are people who work supposed to go to a convenient location? 7:00? Can't do that. Somewhere inconvenient? I swear the focus has gone from the customer to the employees and the rich companies. read more

One of the techs that tried (and failed) to draw my blood was not wearing her mask in common areas, including the restroom, and was very confrontational and accusatory towards me, condescendlingly insisting that the reason she couldn't draw my blood was because I was dehydrated (I wasn't) and lying on the table (I get dizzy, all the techs who have worked with me have wanted me to lie down which the one who tried prior to her had done). She also did not spend any time looking for a good vein (I have good veins, they are just deep). Normally I have a reasonable time at this location, but it looks like they have new staff and I see other reviews that are obviously referring to this same tech. read more

Took my child to just get a urine sample first thing this morning and not only were they under staffed but they were so rude!! The tech working would not allow me to just take my daughter to the bathroom to void into a sterile specimen cup for her upcoming Nephrology appointment. My child is only 9, and the tech was VERY rude!! Do not go here!! read more

The phlebotomist was very curt with me. After sitting down I told her that I have difficult veins and that they usually use a butterfly needle. I get my blood drawn at Quest in Scotts Valley frequently due to a condition. She looked at my vein and said it was fine and didn't use the small needle. The vial was filling slowly, so she asked me how much water I drank yesterday(this was 7am). I told her 68 ounces. She rudely told me I did not drink enough water and that was the reason for the bad blood draw. I have never had a such a rude phlebotomist . I hope to never see her again. Plus when I arrived no one was checking temperatures. I thought this was standard. read more

I meant to write this review immediately after I went to this office in June. Sorry. I was worried after reading these reviews, but went to this branch of Quest because it's close to home. I had a great experience! Raquel and Bernie were on duty that day, and they were friendly and efficient. I didn't have an appointment and was in and out in about 20 minutes, at about 1 pm. I would use this lab again anytime. read more

I came here 2 days in a row (my doctor forgot to put in some labs so I had to come back) & I wasn't even mad. Everyone that works here is so nice. They talk to you when they poke you so it takes your mind off it, and good conversation too. They're patient and kind. I've never been to a quest where I genuinely appreciated the employees and I don't even care that I have to drive 20 minutes, it's worth it to me to be around phlebotomists who don't just awkwardly poke and run. read more

This location is my best kept secret! Run in and out, most often not see another person. Move on with your day. So easy. Last time, I did not even feel the needle go in, but I was left a little bruised. read more

The blonde receptionist was probably in her 40s or 50s but acted like a 15 year old working her first job at Safeway. She was rude, irritable, and annoyed with me and everyone in the clinic just for being there. She snapped at another patient for no reason while dealing with my paperwork. She scolded me for arriving late for my appointment after taking me back to get my blood work done and literally screamed/yelped/made a very awkward noise of stress as she complained about how she had another appointment left waiting now. It was really awkward to listen to her backhanded compliments and weird questions as I got my blood drawn. I was so happy to get the heck out of there. Listen, I get you're the only one working the clinic and that's gotta be stressful. But you're a grown ass woman and should know how to conduct basic respect and customer service while also doing the rest of your job, even with minor inconveniences like late appointments and having patients wait 2 extra minutes. It was so awkward to witness the immature way she conducted the clinic. I will make the commute literally anywhere else next time. UPDATE: not sure if this is relevant to this lady's blood work skills, but my arm is still bruised and sore a week later after getting blood drawn. read more

Raquel was delightful and fast. I was in and out in 20 minutes. I didn't even feel the needle despite having small veins.