They are really interested in making sure you get quality care. Their healthcare workers are…read moresweet, capable and truly care that they do what you need them to do. Follow up is also very good.

What a wonderful organization. We came to them after being severely disappointed by another…read morecaregiver, Safe at Home. After terminating our relationship with them, we contracted with TbA and what a difference. They provided caring and dedicated caregivers who really reached out to make our 92 year old father feel very comfortable and safe. Both women were very kind, considerate and truly made a bond with him, making the few months he had before he passed as trouble free as possible. Caregivers showed up when scheduled and provided all the services one would expect from a professional organization. Compassionate and caring, I just wish I would have hired them from the beginning. Do yourself a favor and start with them.

if you have central coast alliance for health don't waste your time here ! the owner does not CARE…read moreif you or your family member has a need she's denying entry to anyone with that insurance because of her own mistake on not being able to handle her own billing . if you call and ask she will blame it on the insurance company when it sounds more like her own user error ! so because of this she's denying all people who have that insurance so she does not care if your loved ones want to be close by and need assisted living or memory care !! she has a contract with them and is on purpose denying people and shes the owner and her name is Josephine !

Valley Haven was a safe, secure and comfortable environment for my 94-year-old father in the last…read moreyear of his life. The caregiving staff is outstanding! They are very loving and attentive, and my dad received the best of care. The facility is well run and provides activities and entertainment for the residents which my dad seemed to enjoy. The grounds are beautifully landscaped with flowering plants and a lovely area for walking and we enjoyed several outdoor holiday celebrations in the garden with residents and staff. I am glad we chose Valley Haven to care for our father in this small, comfortable ame home-like environment.

As a social worker in a skilled nursing facility, having a reliable and compassionate hospice…read morepartner is essential, and Redwood Hospice in San Jose, CA has consistently exceeded expectations. Redwood Hospice is a trusted partner whenever I refer patients and families for hospice services. Their team is responsive, professional, and truly patient-centered. One of the most impressive aspects of their service is their ability to have their hospice physician come out the same day to evaluate and meet with the patient and family, which brings tremendous reassurance during a very difficult time. Their liaison, Chris Tran, is exceptional. Communication is always fast, clear, and reliable. Chris is proactive, knowledgeable, and makes the referral process smooth for both the facility and the family. Knowing that Redwood Hospice is involved gives me confidence that patients will receive compassionate, timely, and high-quality end-of-life care. I highly recommend Redwood Hospice to families and healthcare professionals looking for a hospice provider they can truly trust

Redwood Hospice's team were tremendously helpful and caring during my mother-in-law's final days…read more She initially received care from a different hospice agency, who were completely disorganized -- to the extent that her assisted living facility suggested we switch. They recommended Redwood and we're happy we made the change. Dindo and all the nurses and physicians took terrific care of her and were prompt to respond to any questions. We'd recommend them to anyone seeking hospice care.

The staff there is friendly, caring, compassionate and great at what they do. They are key partners…read morewho ensure their patients have nothing but the best care. Gabby along with other staff there make Heartland hospice a pleasure to work with.

I wrote a lengthy review of this company a few days ago. unfortunately it will not let me add on…read morewhat I have to say today I spoke with a supervisor at Heartland Hospice today to complain about the things I had written in my post. She said she was familiar with my case because she had spoken to the woman who was suppose to call me on Sunday (she never did) and was told that I kept refusing to be admitted over the course of several days. I never spoke to this person so she must be confusing me with someone else or she is lying to this supervisor! I told the supervisor to read my post because it explained everything in detail as to what happened since I was discharged from the hospital on Friday to Monday when a nurse came out for the intake. Again, Saturday a man called and I told him I only wanted females to come to my home. He said a woman would call me on Sunday and she never did! Monday I called Heartland and they sent out an RN to do the intake. I told her I had to go to the hospital because of my swollen feet and ankes and the pain in my right foot. I thought I might have broken a bone. I was told I could not be a patient of Hospice if I went to the hospital. (I went to the hospital). From what the supervisor told me about what she was told by the woman who never called me, it was completely different from what I have just written. To top it off, yesterday, the man who picked up their equipment left the walker on my porch. It has been nothing but hassles from this company and I cannot recommend them.

Beautiful old building. The staff are so nice and helpful. Family like environment. Nice…read morecommunity. Clean facility, rooms are perfect size and decorated nicely with everything you need. Cute bistro lunch setting. Outdoors are well taken care of. Really surprised and not aware that we have such a family friendly clean assisted living facility that does Not smell. :) I am fortunate that I found this place for my family member.

From the owner: Your elderly loved ones are the treasures of your family. When they can no longer take care of…read morethemselves and you cannot do it for them, you want to make sure they receive the best care possible. That is what we offer at Montecito Manor. You have peace of mind about your elderly loved ones and who is taking care of them when you leave them in our capable hands.

24 hour live in care…read more The quality was excellent. Clementine Nzeusse was a calming and comforting presence. She was also willing to do some extra chores in the house. We all liked Clementine very much. Inge Behrend

I don't think there's much worse than having a loved one hurting in a city you are not in, and are…read morenot able to fully support. In trying to get an adequate level of support for my mother, I spent a considerable amount of time researching and getting recommendations from a variety of organizations in Santa Cruz, Aptos and beyond. With other agencies, and I know well that my mother is no saint, I was regularly hearing complaints about "leaving the shift early," "not being able to do anything significant," and more. I did not hear anything like this with Familiar Surroundings. My mother deeply enjoyed her caregivers and working with the agency. Lexi Dennis was incredibly communicative with me and my mother to ensure my mother received care on days she was scheduled for (my mom wasn't always great at answering the door so Lexi would call to see if my mom was home and/or safe -- greatly appreciated!), and clarification in determining days she was no longer in need of care. The only issue was that there was an increase in hourly rate in dropping from 3 hours per shift to 2 hours, which I was unable to find articulated in their contract and wasn't communicated clearly prior to rate hike. In general, I would highly recommend giving FS a call to see if they could be a good fit for your caregiving needs.

If I could give this place a negative I would gladly. They are unreliable and unprofessional. I…read more Called and spoke with an intake person yesterday to schedule an appointment for my father. She scheduled us with an associate for the following day at 2pm. Fast forward to the next day and 5 min away from our appointment, we get a call to let us know they can't make the appointment. They didn't try to call or reschedule the appointment with us. When asked if they can have someone else come out or reschedule, her response was that they are at capacity. So in knowing they were fully booked, they waited to the last minute to call us with no regards to our time that we had to take off from work and our daily lives. Talk about unprofessional!! I hope they treat their patients better than this!!! I will NEVER refer anyone and will also tell the hospital staff about this issue.

We would like to thank you for your great services. Our father was laid to rest on 10/23 surrounded…read moreby loved ones. He died peacefully in his own home just the way he wished. Thank you Josephine for helping me with the slide show and the staff at Seasons for getting him home in time before his last breath. Thank you from the bottom of our hearts. . . This is our first time working with Hospice services. Seasons staff were on time and ready to help us with our needs and our dad's needs first.

We just selected Mission Hospice & Home care 3 weeks ago. They have not even met any of the…read moreservices they promised. They are all talk no action. If you are looking for a service that requires lifting from bed to wheelchair - their aides refuse this service. Our mom should be given bath or shower 2x a week. Nurse should show up 3x/week but only showed up 2x in the 3 week period. Our mom was only given bed bath only 2x during the 3-week period. DO NOT EVEN THINK of contracting their services. Very poor customers service. NOT GOOD!

If your dying loved one is, or is likely to be, in pain, DO NOT use Mission Hospice's services…read more Prior to my family's experience with Mission Hospice, I'd always understood that the main benefit of entering hospice was that the patient receives, above all else, palliative care. That is, since there is no longer any hope of recovery, the patient is made as comfortable as possible in his or her final days or weeks. I guess one thing I am grateful for re: our experience is that I learned that "hospice" does NOT equal "pain relief," so at least I can warn others. My father was dying of a cancer which is known to be especially painful. He'd been admitted to Mills Peninsula hospital a few weeks earlier, and while his oncologists were initially optimistic he might recover, it quickly became apparent he would not. So, we were asked if we wanted to consider hospice services. My siblings and I, when we met with the official liaison for Mission, as well as two Mission volunteers, stated several times that all we cared about was that our dad would suffer as little pain as possible in his final days. The volunteers were nice, but the liaison was a bit cold, which should perhaps have been a warning. Still, "hospice" sounded like a blessing, and when we were told that Mission is one of the very few not-for-profit hospices around, well, that sounded even better. THANK GOD we decided to keep our dad in Mills Peninsula as opposed to having him transferred to Mission's hospice home, which I believe is in Redwood City. To make a long story short, a physician whom I'll refer to as "Dr. S" of Mission Hospice did not want to increase our father's dose of morphine--when he had less than a week to live. (All of his doctors and nurses at Mills by that point were in agreement that the end was within days.) We could not get a hold of anyone else at Mission to ask why Dr. S would not increase his pain meds. Finally, after more than a day of pleading with the nurses and doctors at Mills Peninsula (who were excellent and very compassionate), my brother managed to get a physician at Mills to override Dr. S's orders. I do not recall all of the ins and outs involved, but it was a nightmare, especially, obviously, for our poor dad who was in excruciating pain. I might add that my brother later shared with me that the Mills physician who finally overrode Dr. S's orders and increased my father's morphine dose told him, "I have to say, I'm very surprised at how low this dose is for someone in your father's condition." Here's the clincher, though: The day before our dad died, my brother and I were talking with a nurse at Mills who mentioned that she had previously worked for Mission Hospice. She was a nurse we started talking to in the corridor, not a nurse who was assigned to our dad's care, so we had never interacted with her previously, and she had no idea our dad was in hospice until we mentioned it. When my brother started to talk about the ordeal to get our father's dose of morphine increased, the nurse suddenly became very quiet. Then she said, "Oh, that must be Dr. S....she, uh, doesn't believe in a lot of pain meds." I can only describe the look on her face, and her tone, as she said this, as "uncomfortable." A HOSPICE PHYSICIAN "doesn't believe in a lot of pain meds"?! I thought that was the entire point of hospice--to make a dying person as comfortable as possible, whether spiritually, emotionally, and yes, PHYSICALLY. Apparently not. Also the day before our dad died, we were visited by a Mission volunteer who asked if we'd like her to pray with us. Our mom is very religious, so I appreciated that and felt it might comfort her. The volunteer was of a different faith than our family, but she read from a book of traditional prayers of our religion, and she did it very reverently. That was very nice. The problem was that when she'd finished praying, and said some kind words, she wouldn't leave my dad's hospital room. This was despite the fact that I kept saying things like, "Thank you so much for the prayers. That was very kind, but we have other family coming soon to say goodbye," etc. She would just nod and say, "Okay"... and sit there, staring at my father. I'm not sure how I could have given any more obvious hints; I was also making comments like, "It's so kind of you to volunteer--I'm sure you must have other people you need to check in on now." She would say, "No, I don't." Another of my siblings was starting to get VERY upset that this woman would not take the hint (hints) and was even starting to raise his voice, saying things like, "It's kind of crowded in here--I hope there'll be someplace for A and B to sit when they get here." The volunteer still just sat there. I finally got up and left our dad's hospital room, in tears. I don't know if my other sibling finally said something to the volunteer or not, but she finally left shortly after that. You, and your loved one, don't need this extra pain.