This inhumane facility is not a "hospice center" or "assisted living facility." It is an illegal…read moresemi-institution/nursing home for middle age to elderly SARC consumers/adults with intellectual disabilities. I am certain she calls it a "hospice center" as a cover for why they die so often. This owner keeps changing names evade accountability. This was "Rachel's Home" last month, and was the only option the regional center would give my sister. This place almost killed my sister in one short, 3 month respite placement. I was trying to move us both out of this area but my sister couldn't even complete the respite stay. This facility is dangerously understaffed, on purpose. There were 11 residents two months ago, but they have a lot of openings, as residents don't stay long, probably because their families pull them out or they die from untreated health conditions and neglect. Most look residents look depressed. There are two I am very concerned for, one of which looks like she is in severe pain. These residents are getting the bare minimum, assembly line care. They are all confined to a small living space or their rooms during the day. They eat dinner at 4 PM and are locked in their rooms for 13 hours at night. Their health issues are hidden. "Rachelle" will kick your loved one out if you complain. This facility isn't a home, its an inhumane prison. Prisoners and animals are treated better than these residents. My sister is very high needs. She has severe food allergies. This facility refused to follow her special diet, which could have killed her. My sister was confined to a chair all day. No one talked to her. She didn't go outside. She was in her room alone for hours before bed. They wouldn't turn her TV on for her. They lost her remote, along with many of her personal belongings. She was on the most dangerously low caregiver to consumer ratio I've ever seen at 1:8. They had no plans on her birthday. They lost her bedding and gave her one dirty hospital blanket, on her birthday. Some residents are supposed to have their own caregiver but this owner is stealing those 1:1 funds. There are only 2 caregivers, ever. The manager suggested my sister get her own caregiver to address the serious neglect she was suffering, so I had to let the regional center know how badly this place was neglecting my sister to get her on a safer ratio. Her facility was inspected so this owner "Rachel" took over my sister's IPP to kick her out without 30 day notice. I recorded that meeting. The owner didn't even know what an IPP was, much less what "consumer-centered" or "individualized" meant. She then lied to SARC and said I swore in that meeting and to her staff to be able to kick her out. When I got a lawyer in response to those lies, they repeated those lies to a court official to get my conservatorship removed, so I had to drop everything to defend myself against those lies to a judge. The funny part is that they knew I recorded that meeting. I had to get a sheriff escort to get my sister to prevent her from saying more lies about me. Rachel wouldn't give my sister her meds without signing something, because she doesn't realize my sister is an adult with rights who doesn't have to sign anything, and not a product that Rachel owns. Some of her meds were missing and were clearly misused. My sister walked out of that place with walking pneumonia and two ear infections. She was spacey and combative and lost some of her independent skills. If she had stayed her dementia would have rapidly progressed and she would die from untreated health conditions. I was able to keep my conservatorship because it was easy to disprove this woman's lies. but this place is now on the county's radar as being extremely sketchy and dangerous. SARC also lost all credibility. This woman's lies keep backfiring & she can't stop lying to save herself. My sister's lawyer said there have been multiple reports to licensing about this place. The owner keeps changing her name and the name of her facility because following basic laws to provide humane care is not an option for this owner, no matter how many inspections she gets. "Rachel" is one of many opportunistic sociopaths who came to this country to take advantage of the lack of regulations of the care for vulnerable adults in this area. SARC pays many similar "homes" to this one to neglect vulnerable adults to death. SARC knows they change names and doesn't care. Thats the only reason this place doesn't get shut down. All regional center services are like this. Eugenics is how the state saves money. Im not going to stop until the whole world knows it.

If you looking for a facility i will recommend Rachelle's Home. My Mom stayed there for 6 years and…read more2months i visited my mom everyday stayed with her until the end of life. I saw how cleaned the facility, the staff are trained well and very passionate of what their doing, food is amazing cuz the have there own Grocery store to make sure that they served variety food and freshly made everyday. The Owner is very supportive and amazing how she's love all the residents and staff. Amazing people they did a amazing job. Rachelle's Home thank you for everything you do for my Mom. Magie G.

My parents were residents at Valley Heights for the past seven years. I can not say enough good…read morethings about the facility, Don the manager, and the entire Valley Heights staff. The facility was perfect for my family. Independent living in a wonderful apartment at a very safe location. Staff is very responsive to the needs of the residents, and are flexible to change as those needs increases as they age. The base price includes meals, weekly apartment cleaning and laundry service, and transportation around town. It's a family-run facility and the buildng and grounds are kept in great shape, very clean. I was routinely impressed with the variety of daily activities and gatherings for the residents, as well as how fun they made each holiday through decorations and special events. I would especially like to shout out the food service - 3 rotating main course choices for every dinner, with standard items always available like a steak or a hamburger. I ate there many times as a guest to my parents, and was never disappointed with the food. It's so good! Overall, a wonderful facility at the best rate in Santa Cruz County.

This is such a great environment with good people all around. I come here often for dinners and to…read morevisit with friends. Been coming here for years.

As Co-Founder of the GIlroy Stroke Support Group, I'd like to thank Dorie Sugay of Visiting Angels,…read morefor all her help getting established in South County. She is a "Visiting Angel" herself by offering her support, guidance and even taking the time to provide an inspiring presentation to our Group recently. We are forever grateful for all your help, Dorie! -Lilly Weissinger Physical Therapist GIlroy Stroke Support Group

Visiting Angels has the Best Staff whether you are looking for a Caregiver Position or Care for…read moreyour loved one. Dorie who is the executive director will not let you down. She is full of so much knowledge and truly cares about her team and community. She truly does everything in her power to find your loved one the Best Care possible.

During the last few months of her life, my mother, who had dementia, needed constant care. I…read morecalled Safe at Home, and Luisa met with my mother the next day, and scheduled care workers for the following day. Every Safe at Home worker that sat with my mother was caring and professional. Sometimes our schedule would change unexpectedly, and Safe at Home was very accommodating about adding or subtracting shifts, or working oddly-timed shifts. I have nothing but positive comments to say about their professionalism and service. It was a "crisis" time for us, and it's great to know that there are such wonderful people at this company, able to step in and provide the ongoing assistance for our loved one that we ourselves could not provide. Thank you, Safe at Home, for all that you did for us.

Luisa and her team came in at the very last minute with our emergency request for daily care. She…read morewas a godsend, staffing it in two days. Thank you to her, as well as Mirna, Leticia, and Dennyse! They learned gin rummy & poker to play with him! Other than those great ladies, I so appreciated Luisa's willingness to work with us when his situation changed (sometimes in a day!) I found her to be a quick communicator which is SO important. THANKS TO ALL. Oh, and as a PS, my 92-yr-old dad can be an absolute bear - including growling - so their patience and persistence were invaluable.

I first met Jackie Tucker and Care From the Heart (CFTH) in 2002. Jackie and her team at CFTH…read morenurtured my mom through the last 6 months of my mom's life. Then in early 2024, I needed hip replacement surgery. My wife has dementia, so I hired CFTH to take care of my wife, expecting to be able to come back home after 4 days in a skilled nursing facility. I had major setbacks and spent 2 full months in the hospital. Thankfully, I returned home to a wife that had been extraordinarily well cared for during my unexpected absence. At that point, I also needed a lot of care. It's two years later, and the team from CFTH is still taking excellent care of my wife and me. I am very grateful for Jackie and her team.

Jackie, i have to compliment your care-giver program. The associates were sensitive to all our…read morefriend's needs. Timo was a rock. He handled every conversation and issue with professionalism and sensitivity! We felt secure knowing that we had a safe secure daily care program for our dear friend. You and all your associates are gold.

Visiting Angels Scott's Valley is such an amazing company to work for. The staff is so friendly,…read moreknowledgeable and supportive. Highly recommend if you're interested in becoming a caregiver or need care services.

I worked in visiting angels before. I love working with elderly people. I treated them like my own…read morefamily.

My mom recently passed while at De Un Amor. She had previously been at another facility in the area…read morewhere it was quite depressing, and it finally closed. We were SO grateful that Mom ended up at De Un Amor. The beautiful, quiet and calm setting and the extraordinary care that the people working there provided to our mom was a blessing to our family. The place was always clean, the workers kind and receptive and the owner was frequently on site. Mom loved to be pushed out to the orchard. She loved listening to the birds and the stream behind the building. If you are looking for a home away from home for your loved one, look no further. Thank you De Un Amor!

I am way overdue sharing my thoughts about De Un Amor in Corralitos…read more Our mother moved into the facility in mid 2019 after stays at some SNF's in the Santa Cruz/Watsonvile area. She was suffering from Parkinson's disease then had some falls resulting in to two incidences of broken hips. Needless to say, a really rough time previous to her arriving at De Un Amor, but once there things smoothed out greatly for her. I really can't say enough about how much we appreciated our mom being in such a pleasant place. The facility itself is bright and inviting; and the outside grounds with an orchard one side and a creek on the other is so very nice. The staff are all very kind, attentive and caring toward the residents and visitors. When I first visited De Un Amor I said to the owner, Trygve, "I want to live here"; to which he laughed and commented, "everyone says that." So in summation I guess the best I can say about the place is that I would be content to have my sunset there.

What a wonderful organization. We came to them after being severely disappointed by another…read morecaregiver, Safe at Home. After terminating our relationship with them, we contracted with TbA and what a difference. They provided caring and dedicated caregivers who really reached out to make our 92 year old father feel very comfortable and safe. Both women were very kind, considerate and truly made a bond with him, making the few months he had before he passed as trouble free as possible. Caregivers showed up when scheduled and provided all the services one would expect from a professional organization. Compassionate and caring, I just wish I would have hired them from the beginning. Do yourself a favor and start with them.

They are really interested in making sure you get quality care. Their healthcare workers are…read moresweet, capable and truly care that they do what you need them to do. Follow up is also very good.

One of the most caring individuals I have ever encountered. I highly recommend Christina and her…read moreservices.

My wife had Alzheimer's Disease and couldn't stand on her own. The love of my life was also a…read morestrong-willed and opinionated introvert, so we chose to live at home for what time she had. Christina worked with us to find the caregivers with whom Ellen felt connection and trust--no small objective. Out of that came "Saint Emily", as Ellen described her, who was with us to the end. I recommend Christina's practice without reservation.