n March 2014 I purchased a set of rims and tires from Rachel Tires @ 603 Memorial Dr, Atlanta, GA 30312.
I had purchased tires from this establishment 6 months prior with no problem on the same rims that came with my car. However I wanted new rims and had been going back to the shop periodically to talk with the person that worked there. After months of choosing the rims and me getting the money ready I was ready. I went on a saturday and I told him I had a wedding to attend later and he said the car would be ready. Me and my BFF dropped the car off then went to get our nails done. After returning several hours later, I was informed that the place that he had planned to get my rims from did not have them so he had picked up some from his storage space and I could one of those. On the back of his truck he had several sets that I looked at. Disappointed I chose one (I SHOULD HAVE WAITED). After another hour or so and me texting my family to let them know I would miss the wedding I waited and waited. His shop was closed and I went home, driving on bumpy and unstable rims.
I came back the following Monday, he said that the rims where new and needed to be driven a little bit. I asked him to drive because my steering wheel was so shaky it scared me. He said sure and when we came back ( I KID YOU NOT) he put rubber bands over the HUB CENTRIC RINGS ( this is used on aftermarket rims to make sure they fit your car). This did not work because I took the car back several times after that, still no solution. I finally took the car to KRAM TIRE and WHEELS. They informed me of several problems. The wheels HUB CENTRIC RINGS where too large for the car and was not helping the gap, they gave me the correct size for him to order. The other problem is the size of rims where too large for my car (my fault because I let him talk me into a size larger than I wanted).
I took the car back and he supposedly ordered the correct size and put them on. Later after the car was still running terribly, I went back to him at which time he told me he had spent too much money trying to help me and that he wasn't going to do anything else. He also informed me that the rims where NON REFUNDABLE and that it was just my loss ($1,600.00 +).
I spent almost a year trying to get the rims to work properly even going to Butler Tire, who informed me UNOFFICIALLY that the tires could have killed me. But ultimately they are just sat in my garage for some time and now they are sitting a friend of mines until he can find someone to purchase them (they have been with him 2 months) I could not even sell them on craigslist.
Bottom line: I trusted this man to do his job, which to me is know more than I did about tires and rims than I do and to CARE how he treat his customers. read more