Love the personalized service at Raceway. Marcos the service manager is very responsive to my requests for service on my 350 Z Roadster. The young woman at the first counter as you check in is a gem always keeping me informed of the cost and work being done. I'm presently in need of a transmission so hopefully Marcos will find a reasonable rebuilt one for me, if that's possible. I'll keep you posted. read more

I recently attempted to get additional information about a vehicle advertised on Raceway Nissan's website. I sent multiple detailed emails asking very specific questions about whether the vehicle required any addendums or mandatory add-ons to complete the purchase. Despite these clear and polite inquiries, I received zero substantive responses from any actual staff member. Instead, every email triggered the same generic autoresponder stating that "someone will contact you soon." That never happened--not once, even after several follow-ups. It is extremely frustrating to be completely ignored when you are genuinely interested in purchasing a vehicle. To make matters worse, it appears that the internet manager, Liz Lopez, actively blocks or filters emails when customers ask direct questions. After sending reasonable follow-up inquiries, my emails stopped receiving even the automated acknowledgments. Blocking a potential buyer for asking standard purchase questions is shockingly unprofessional. Additionally, the dealership's AI chat system (or automated messaging service) repeatedly spammed my inbox with canned, irrelevant messages. The chatbot, identified as "Rachel Smith," provided no useful information and failed to address any of my actual questions. This is not customer service--it is automated noise designed to create the illusion of engagement without offering real assistance. This level of disregard for prospective customers is unacceptable. If a dealership cannot respond transparently to basic questions about pricing and add-ons, it raises serious concerns about how they conduct business during the rest of the buying process. Based on this experience, Raceway Nissan demonstrates very poor customer service. I would not recommend Raceway Nissan and strongly suggest looking elsewhere to avoid unnecessary frustration. read more

And this dealership is racist too. They dont want to service black people. And they sabotage your car when you bring it in for service they claim you need everything new. Why is that if its a 2024 new vehicle! Hustlers swindlers. Dont come here. read more

Very concerning experience at this dealership. During my vehicle transaction, I handed over my government-issued ID as requested. Later, after receiving inconsistent answers about where it was, Christian admitted he had taken my ID home. When I questioned why my personal property was removed from the dealership and told him that was unprofessional, he began raising his voice and accused me of being "hostile." I calmly explained I was not being hostile -- I was concerned and simply wanted to know how I would get my ID back. We then spoke with a manager, who initially said Christian should not have taken my ID home. At that point, Christian changed his story and claimed it had been placed in a lock box by a janitor. We were told not to worry and that managers had access to retrieve it. After waiting over two hours and hearing shifting explanations -- including that a "special key" was needed -- a sales representative finally informed me that Christian had actually been sent home to retrieve my ID. So the lock box story was not true. He did, in fact, take my ID home. The dishonesty, constant changes in explanation, and complete lack of accountability are extremely troubling. A government-issued ID contains sensitive personal information. Removing it from the dealership without a customer's knowledge and then providing false explanations is completely unprofessional. Use extreme caution and keep control of your personal documents if you choose to do business here. read more

Had a similar issue as William B. Like most other dealerships, they have a place on their website where you can get a "best price" by filling in some information, including email. I always hesitate to provide dealerships with my phone number as many will begin spamming you. Anyway, I received an email back from a "Rachel Smith" who has a title of Virtual Assistant. I didn't know at the time but Rachel Smith isn't a real person, it is AI. I had a suspicion with the title of Virtual Assistant but I also think that they shouldn't name AI as a real person, or they should identify it as AI somewhere in the signature. Anyway, the AI kept trying to get my phone number through email and never provided the information I was requesting. When I asked to have a reply from a real person, it said that someone would reach out via email. Nobody ever did. read more

All of the workers involved. Pete Acevedo was very attentive to our needs and making sure we were being treated with the highest level of respect and customer service possible. Charlie, Danny, and the GM, Sean, were all very helpful, friendly, down to earth, and made sure we were treated well! We have purchased four vehicles from this dealership and will continue to buy more in the future! read more

Raceway Nissan - My wife, Kelly, holding the keys to her 2019 GMC Yukon Denali - Car Dealers Near Me - Riverside, California

Bought a car from them that came from another dealership that is owned by the same company and the warranty they gave me was only for the engine and transmission. Everything else that doesn't have to do with that is pocket, regular service was not included and they said I could take it to them to get it serviced and when I did take it they said they can't service it because it wasn't a nissan. DO NOT BUY A CAR FROM THEM If I could give them 0 stars I would. read more

i was trying to buy a car cost $15k plus taxes and fees....when i asked for the total out the door price it comes out $21k plus...they told me there is addional $4k because of the accessories they added. , those comes with the car and they always have that add ons,thats why they dont want to give you the price if you call because of that hidden add on charges. You will only know when you get there and before signing. They just promised you a lie that they will call you or they will text you that price you asked.. nothing read more

I recently came across the old Yelp review I wrote about Raceway Nissan years ago. My dad had found a truck he really liked, and the dealership promised him a deal. The next day, they backed out and said it was a "weekend special," even though nothing on the paperwork or window mentioned that. After I posted my review about what happened, they reached out to my dad and told him if I took the review down, they'd make the original deal happen and even deliver the truck to his job in Anaheim. My dad agreed because he really wanted the truck. When they showed up at his work with the truck and papers to sign, they kept reminding him, "Remember to tell your son to take down the review." It was obvious they cared more about their online image than doing the right thing from the start. Now, years later, I looked them up again and it's sad to see they're still doing the same shady stuff to other customers. It just proves nothing's changed. read more

I took my car in for service and Elizabeth Perez help me. She is amazing very helpful and informative. Contacted me once a day giving me updates. I highly recommend you talk to her when you come in if you can. read more

Unless you're planning to finance with them, don't waste your time. I contacted them from out of town regarding a great deal on a used car. I made the mistake of telling them too early on that I had a pre-approved loan, I was just hoping to convey that I was ready to go with this car. The salesperson said I should apply for financing to see if they can offer me a better APR, so I did and I was notified by my bank they checked my credit soon after. Keep in mind, the salesperson told me it would be a soft check. It wasn't. The next day I get a text that they don't have that car. I call the salesperson who checks and it's apparently in a different area of the database. Weird, but okay. She puts me on the phone with Cameron, Director of Internet Sales. I explain my situation with the pre-approved loan and that I was interested to see what they could offer me for financing. My guess is that it wasn't comparable, because he never called me back with the quote like he said he would. It's very clear that I'm low priority, probably because I can't come to the dealership for them to push another car on me nor will I be financing with them. These both seem to be common experiences based on other reviews. Rachel kept reaching out even though no one else was following up and I told them it didn't make sense. I say "them" because I don't know how a real person could be so dumb to not finish an email. Update - They're still calling me as if I'm someone they've never spoke to before! read more

Raceway Nissan - Car Dealers Near Me - Riverside, California

Great experience. Antonio was extremely helpful. I got exactly what I wanted. I think it was worth the drive from Marina Del Rey.

***Buyer Beware*** Worked out a deal on a 2024 Rouge with Nick and Ryan. Have a text message confirming details with payment and interest rate. We had a phone call to review the numbers because we were going to drive for one hour. Numbers were assured. When we arrived we expected to meet with the person who gave me the numbers over the phone. They assigned a salesman who we never had contact with. This was a red flag! He said there is no way we could get the discount and 0% interest on the loan. Well, he was correct. What a waste of time! We then drove to Cerritos Honda and worked a deal on a 25 Honda CRV. Much happier that the CRV worked out. read more

Raceway Nissan - Nissan - Car Dealers Near Me - Riverside, California

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would give this place a -0 they're very dishonest they play force you to buy the dealer accessories and they charge almost their bdc girl Liz is a fraud sales person when she's makes promises they don't keep I far away from this dealership as well as pedder automotive Salespeople are not returning calls and take their sweet time to do a deal read more

The sales people here were all very nice You just have to go in knowing that the prices are advertised are not the prices that you will pay. Like mini dealers nowadays there are hidden alarm system systems and clear coats and other items on the car that they will not allow you to remove. They are transparent and admit that they price the cars under blue book to bring in people and then add in these items to Jump the price back up and make a profit. Four stars for the kindness and the transparency and the willing to look around at other Nissans for a car that would be perfect for our family. read more

Mr. savage was excellent. He helped us get a car. My daughter is very happy with it. I'm very happy with him. He's the best man and salesman and I appreciate him very much and thank you very much Mr. savage read more

I read the horrible reviews regarding people buying cars from them. In my case, I wanted to sell my car to them. The person I spoke to who arranged my appointment wasn't even there when I arrived. I read similar reviews regarding people talking to someone and that person they spoke to wasn't there. The associate I spoke to made an offer to my car. He said he would have a check ready for me the next day, but I had to already leave my car at the dealership. I immediately declined the offer and decided to take my business elsewhere. But as I was trying to leave, this dude didn't wanna give my keys back to me right away. He was trying to pull some sort of delaying tactic. I forgot the dude's name, Angel or Fernando I think. But it's some Hispanic dude in his 50s with a beard. All I can say is stay far far away from this place! read more

DO NOT, DO NOT Come here, I had a very disappointing experience with David Gordon at Raceway Nissan of Riverside. I made it clear that I was willing to work exclusively with him if he could at least match my KBB offer. He assured me that he always beats it, so I took the time to drive to the dealership. Unfortunately, when I arrived, he completely lowballed me and wasted my time. This kind of dishonesty and lack of professionalism is unacceptable. If this is how their employees operate, I would not recommend doing business here. read more

First off where do I start , this dealer really helped me I walked in with doubt thinking I'm not gonna get a car because of course it's scary to think about financing ,qualifying & How much do I put down? Also, from my past experience I recently just went to the Nissan in San Bernardino location they didn't help me get into no vehicle. It was literally like the walk of shame trying this location I gave it a shot and I left with a new 2025 Nissan Sentra. The customer service is great Kaylobe assisted me and did amazing very patient didn't make me feel nervous like I wasn't gonna walk out with nothing. He kept assuring me that they we're gonna get you something and all the other staff was incredibly great. They really made me feel like at home. It was good vibes and of course the coffee machine vending machine and lounge area while you wait really makes it a comfortable setting. They took the time to find the right agreement for me even took a second look and came up with a better offer for me which helped me financially I highly recommend this place. Take anyone family friends. Tell everyone I got my car the same day and they didn't make me feel ashamed about whatever credit I was dealing with they were gonna make it work and they did so thank you Raceway Nissan!!!!! I will definitely be going back with my friends and family. New year.new car . read more

Raceway Nissan - Car Dealers Near Me - Riverside, California

These thieves charged me $1,000 for a cheap Karr alarm. Months later I discovered the alarm is not even working! I called and they said there was nothing they could do. FUTURE BUYERS: this is an OPTIONAL add on!! it says on the paperwork. REMOVE all add ons!! dont let these thieves get away with it. ITS OPTIONAL!!! let them know!!! read more

False advertisment!!! Will never do business here new managment is sneaky with ads claim a car is 33,000 drive down 45 minutes and offered an amazing deal.... turns out it's actually 37,000 and guess what? There is ZERO deal. I text with one person about my deal then he tells me to ask for a different person when I get there. In and out of the office 4-5 times still not a good deal. Don't give them your keys until you're ready to settle or you're stuck there. I was offended with my car trade offer under 6k of KBB stated. I have bought many cars in the past, I have never felt this way afterward always leave with a deal and a car! So so Disappointed. The salesman David was very friendly given what the place gives him to work with its not his fault this place SUCKS. Beware. read more

Never, I repeat Never buy or attempt to buy a car from these con artists. I scheduled an appointment regarding a used vehicle they had for sale. I got text confirmation the car was available the day before my appointment. I live in LA and was 78 miles from dealership. When I got there I found out they sold the car two days prior. They never contacted me. I scheduled the appointment around my work schedule so i was up at 5am, to be there on time at 9am. All i wanted was an all electric EV. They only had a tesla, not what I wanted. Dont you think I deserved the common courtesy to be told the car is not available? I would have cancelled. So there you have it, can you trust this dealership? No, who would want to deal with unprofessional individuals? I never got an apology and the funny thing is, they have a huge banner outside that reads, "Under New Management, New Attitude." They still need an attitude adjustment. Never buy a car from there. I blew a stack at these idiots, it was profanity laced, they deserved it. They yelled at me that I should have put a deposit on car. They didnt ask, never offered or suggested, which I would have done. You have been warned. read more

The ad price did not match the vehicle price once there in person. Once we got the price break down they added more money to the price listed on the ad price due to the special tires, special alarm, special this or upgraded that. That ultimately added to the price tag. Actually true about car dealerships and car salesman at Raceway Nissan they fit the stereotype as They are shady an untruthful. One star because the picture matched the car in lot. Never updated our story we ended up buying years later after Covid a car from Hertz a Pre rental . Not new but less the 40,000miles and certified checks . Few years old and the cars they sell are actually the same exact price as listed on the ads and anything you find online. So that's the update. read more

Thank you so much to the amazing people that helped fix my 2017 nissan altima this week over at Raceway Nissan. A big thanks to Frankie Navaro that went above & beyond to make sure the work needed, was done. Work that Nissan of San Bernardino FAILED TO DO! And thanks for dealing with the insurance company. They can be difficult but he was vigilant and stayed on top of it. Another big thanks to the technician Jose Equivel. My car is running better than it ever has. If you drive Nissan like I do, this is the ONLY place you should be taking your Nissan for any and all service your vehicle may need. read more

avoid this dealership as much as possible. I went in on a Friday afternoon and was greeted by Pete. He told me that he was one of the general managers there and could "give me a deal." I told him that I had a nissan Altima trade in with 0 down payment and a pre-approval from capital one. I looked at the Nissan rouge but didn't test drive it as it made me nauseous as I'm currently pregnant. I let pete know im looking at the rouge because of the baby on the way and will let my husband know. I came back the next weekend and wanted to test drive the car and was helped by Nick as Pete was busy. Nick didn't know much about the car and looked at the window sticker to answer questions. It took 2 hours for them to run my credit but still didn't give me a decision. I had to leave to do errands for my mom. I called back on a Sunday as I was told by Pete that Nick would be in to help me. He was not in. No one could give me a decision On my credit score, my trade in appraisal or anything. I texted Pete and he didn't help much As he never called me back and only communicated via text. This is not great customer service. I decided to go down there in person in hopes that someone could let me know something and nothing. I to this day have not received a phone call about my credit score. I was told by Pete via text that I was going to have to put 11,000 down but he didn't quite say why. I will never be going back here again. I would give this location a zero if I can. do not come here!! I can't tell that this dealership is under new management at all!! Worst experience ever. I was not treated fairly at all!! read more

Pete was absolutely amazing. First time I've ever bought a car and didn't feel stressed out. And thank you to Charlie in finance, very nice and very professional. read more

Brian Savage was great made sure we got the best deal for sale ! Best day ever! ..... 1st time buyer !

Marcos and Marco went above and beyond to help with my car repair. I HIGHLY RECOMMEND this dealership from purchase to repair! I was dreading my repair and afraid of the bill but they took EXCELLENT care of me! Thanks so much!!!!!! I give them 10 stars plus!! read more

Chris from Raceway Nissan answered our prayers and bought our precious 2019 Mazda CX5. Long story, but I needed a really safe car for 2 years of driving Riverside to San Diego to help with elderly parents. That SUV had every bell & whistle to keep me safe! I was able to finally purchase a Subaru Outback I'd wanted for a decade. Sad to see 'Ruby' go! Chris gave us a quick transfer/sale and a very fair price at KBB Private Party cost. It was a whirlwind. Chris is honest, very smart, fun, personable and knows every good restaurant around. We had a fun time talking with him so he's your guy! Call Raceway Nissan & ask for Chris Navarrete if you need to sell your vehicle! He is *magic.* He is their Used Car Sales Manager. read more

Dealership is the worst, communication is the most unprofessional with they are texting you without permission. Isreal was a smartass who thought he could keep texting me to try to get me more pissed. Don't allow any texts or even give out your phone number cause they will keep trying to contact you. Im raising this matter due to the negligence of Isreal who continued to text me after I withheld consent. Don't do any business here trust. read more

DO NOT COME HERE!!!!! Very disrespectful saleswoman named Maria when she didn't get my sale. They use google voice so can't track them down. The managers are aware and let their employees spam call and text you and say that's perfectly fine, don't come here spend your money somewhere else these people are crooks and they know it read more

Beware of surprise charges -- especially if you're dealing with Liseth in the Service Department. She is a scam artist. I brought in my vehicle to have it looked at after some external damage. At no point was I told there would be a charge for a simple inspection -- especially considering I purchased the vehicle from this dealership less than a year ago. I signed some paperwork at drop-off without being informed of any fees, and when I returned to pick up my car, I was hit with a $225 bill for a basic diagnostic. This wasn't an engine or internal issue -- it was clearly external damage that probably took 10 minutes to assess. I was shocked. When I expressed my frustration, Liseth started negotiating the price down to $170 -- which just made me feel even more taken advantage of. If the price is that flexible, was it ever a fair charge to begin with? This experience left me feeling scammed. It seemed like a money grab from the start, and I don't appreciate being blindsided. If you choose to bring your car here, be extremely cautious -- and if possible, avoid working with Liseth. The service department is not looking out for your best interests. read more

Bait and switch dealer!!! I was going to purchase a used Tesla on 11/5/23 and at signing, finance all of a sudden added 5k more to the ADVERTISED price before taxes and fees. They had no effort in trying to fix this. They just walked away from the deal because they thought I was dumb enough to sign. They had no explanation and wasted 3hrs of my time. Practices like this are a violation of the Consumer Fraud and Deceptive Business Practices Act or Section 5 of the Federal Trade Commission (FTC) Act. Be careful when doing any transactions with them! read more

Raceway Nissan - Advertised price of $37,699 - Car Dealers Near Me - Riverside, California

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It's a great disappointment. From the service of your car, and how their service department is so quick to find that the customer is the reason there's a problem with the car not due to the technicians being unskilled at their job. Didn't put on or remove something correctly and now there's an issue. Then their so bent on making sure that they don't cover much on the car due to their error so they talk about if there was no extended warranty although the car has the problem because of the recall service that wasn't done on time or properly the customer still needs to make sure the car has an extended warranty. Anything to avoid accountability and responsibility. Then they provide you with a loaner that is 3/4 of gas then they tell you we don't fill up loaners here but you can bring it back to us in the same state. No concerns or displaying any consideration as though your expenses don't matter and you putting gas in the car the same day you got it shouldn't be an issue. Wow! It goes to show the customer that Raceway Nissan has not changed its behavior from the past reviews on this thread that are similar to the one I am writing. That means a thorough evaluation and examination needs to occur in this dealership. Especially if the customers are still saying the same thing after several years. read more

I recently visited Raceway Nissan in Riverside, CA after seeing a vehicle online that appeared to be priced fairly. I fully understand that the online price may differ from the final out-the-door price once taxes, registration, and optional add-ons are included. However, during my visit, I was surprised to see the total increase by nearly $10,000 after various add-ons, fees, and coverages were factored in. From the beginning, I made my budget and expectations clear to Pete the salesman and to Israel the assistant sales manager. I pointed out what interest rate range and the fact that I have excellent credit clear. I also shared that I am a retired veteran, yet I was disappointed that the dealership chose not to honor the military discount. Additionally, I would have appreciated more transparency before my credit was run. They ran my credit with my approval but did not show me the score. The APR, came back at almost 10%. I had previously financed another Nissan with Nissan at 5.2%. Another thing I mentioned to both salesmen. Experiences like these can leave customers feeling uneasy and uncertain about the process. For comparison, I've purchased several vehicles in the past, including two from Mossy Nissan in Chula Vista, where I received outstanding customer service from start to finish. Their team made me feel valued--offering water or coffee upon arrival, truly listening to my needs, and working with me respectfully within my budget. I hope my feedback serves as constructive input to help improve transparency and the overall customer experience for future buyers. read more

These money hungry salesman sold someone a car with just my stolen social security card. No ID checked/verified at all. I have never visited this place at all and am stuck to deal with the payments of a car that is NOT MINE. it's been months and the dealership has had no sense of urgency to fix this at all. In fact I've been given attitude and annoyed behavior from the salesman who sold the car! As if I've put myself in this position myself. read more

STAY AWAY!!!! This place is a joke and all they do is lie. With false advertising to lure you in, and promise you that you will get that rate. At the end, they'll change everything up and try to make you put more money down or try to add fake opinions in. What a waist of time that I put my mother through and I feel so embarrassed for sending her there twice. This place doesn't even deserve one star. Trust me, stay away, they are liars and will waste your time. read more

Personally I don't know why every was so dissatisfied with their experiences. Steven Araujo helped me score a killer deal on a used Toyota Camry for my sister. The customer service was amazing and Steven made me feel very comfortable off the rip. I will definitely be referring anyone interested in buying to Steven and his staff at Raceway. read more

Raceway Nissan - Car Dealers Near Me - Riverside, California

Rodents underhood. Make sure to check under the hood. Im sure, those other cars had rodents in them read more

Raceway Nissan - Visited for bmw x5, make sure to check underhood for rodents nest, never know these little ones like being an electrician. - Car Dealers Near Me - Riverside, California

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They all Scam artists at this dealership. Avoid going there and spread the words. Finance guys try to tell me that they cannot remove any extra add on. Such as Detailing package and gap insurance. Adding all types of stuff. Place need to shutdown ASAP read more