We get our propane tanks filled here. 1) we cant keep track of which ones are empty or full over…read morethe seasons. And they only charge you for what theu put in your tank 2) they cant fill the "full" giant eagle ones up a little more so they last longer. We use to heat an off grid cabin and its very helpful to get a few more hours out of it !

Just had a screen repaired. Turn-around time was just two days. Staff members have always been so…read morehelpful, lending good advice and always taking me me right to the part I'm looking for. They always ask how my dad is doing. Nice people.

Fabulous local business. We needed plumbing repairs on our home. Keith came out as scheduled on the…read moreworst winter day. He completed the work professionally, honestly, and insured we were satisfied. He'll be coming back to do more work for us soon as we would like a vanity and sink installed cannot say enough good about this business! Don't hesitate to contact them!

My husband often relied on Andy's, so I took my 3 wheel walker in to see if they could fix a…read moremoveable part that was not working. He didn't have "exactly" what was needed, but searched to find a perfect fix. It's now better than new. Best value! In the meantime I foolishly took a step back and fell. Let me tell you, this staff, 3 men, were sent from Heaven! They helped me up onto a chair, gave me water, and made sure I was stable to go home. So I left with my new walker and praise God that there are truly good people in this world! Mary Jayne K.

We came to pick up an order of rocks and gravel that was ordered in 2025 and to get a credit on…read moreanother order. The first person we saw was Ricardo. He greeted us with a friendly smile and was helpful in getting the outdated order reopened. He directed us to the order pickup area, where I was greeted by GiGi, who was so friendly and helpful. Not only did we have an order to pick up, we also had one to cancel. She walked our information to the front desk to get us a refund, while we waited in the car. She came out with our paperwork, including our refund receipt. She then led us to the rock pickup area. There we met Jay. Again a friendly greeting. He loaded our materials and told us to have a nice day. You can be very proud of how these three represented Menards. I work in retail and I know the importance of good customer service.

They have a great selection but it's impossible to find someone to help you! I waited over twenty…read moreminutes in their lawn and garden center for someone to help me with fencing. I understand it's warm and muggy back there so no one wants to be there but someone should be checking it out every now and again in case someone needs help. I finally called the store. Last time I was there I spent over $500 on blinds and shades that they claim to quickly cut for you. I waited close to two hours to get costly blinds and shades that all had one chewed up end. Again, a great selection but horrible customer service!

Valerie, the store manager, is professional, empathetic, knowledgeable, and courteous. She is a…read moregreat ambassador for the Ace Hardware brand, and I hope that someone from management recognizes her. Kudos to Valerie!

After moving, this is now the closest hardware store to my house, and I couldn't be happier. Staff…read moreis always very friendly and helpful. They have just about everything the big stores have, but in a more compacted, easier to find fashion. Every month they have their special buys which can end up quite the steal, like a broom and dustpan for $3 or a pair of sawhorses for $20. Another big positive is the aisle of various screws, nuts, and bolts. Unlike many store where you have to buy a big box of nuts, I was able to buy only two replacement nuts for my weedwacker. This is a great hardware store, and will continue to be the one I frequent the most.

Completely incompetent employees. Poor communication on deliveries. Difficult to speak with a…read moreperson instead of a machine recording. I did not recommend purchasing any large appliances or having them delivered from Lowe's. A complete nightmare.

The AI system Lowe's has for calling to see if something in stock is available just Blows. Three…read moretimes I called and the first time it gave me 1,042 different options available, then it just started reading oof all of them. Had to hang up. Second and third time it mentioned plenty in stock, when I showed up the store was empty of that product. 50 minutes round trip sucks . The system is not user friendly and really works against you when confirming to talk to an associate.

Great selection and service from very helpful, friendly staff…read more They always have what I need in stock and take me right to it .

04/01/2023 It's a hardware store. But they have what I need,…read moreand the people that work there help you, with fixing tips, finding things, and loading your car. Was driving to a BIG store to save money until I realized it was a mile to get there and 15 miles to the big store. Round trip I was fooling myself. So unless you are remodeling and need a large selection, Ace is the place with the helpful hardware man.

Nice people who are very helpful. The store has a little bit of everything. If the item you need…read moreisn't in stock the staff will check its availability. Items can be returned if the packaging is good.

Are usually go to the big chain stores for hardware because they're so convenient. But a couple of…read moremonths ago my wife and I had gone to Ace Hardware because they refill propane tanks. The other day I got so frustrated with disorganized and unhelpful staff that I decided I would drive to Solon And see what they had. I was greeted three times. I had two employees ask if they could help me. I thought I knew what I needed but another came and asked if he could help me and he took me right to the plumbing item I was looking for and was knowledgeable about what I was trying to do. The cashier was sweet and treated me like a human. From now on I'll dry the extra distance and still get home quicker!

First, I want to recognize an outstanding employee at this location: Darien & Kerri they went above…read moreand beyond to assist me, and I was truly grateful for their help. Ramon was also very helpful, especially when it came to loading items into my car--his willingness to help was appreciated. Unfortunately, the rest of my experience wasn't as positive. Many of the customer service representatives at the registers were lacking in basic customer service skills. A refresher training in courtesy and attentiveness would go a long way. One of my biggest frustrations with this store is the layout. I entered through the Business and Construction side, which has a checkout and what appears to be a return desk--but I was told I had to walk all the way to the opposite end of the store just to return three items. There were no exceptions. That setup is beyond inconvenient and honestly makes me want to shop elsewhere. Overall, this Home Depot is decent, and I do find their prices slightly better than their major competitor in the area. But the customer service inconsistencies and poor layout make it a hit-or-miss experience.

Just figured out there is a Lowe's close so that's where I'll be going from here on out. 90% of the…read morestaff is either lazy or don't know what they are doing or both. I had had several issues at this location. For example my online order got declined and I had to come into the store to get my money back and they said they had to put an IT ticket in. Came back a few days later and a new worker gave me the money back. Another instance was renting an 8 foot pick up truck. 2 hours before the reservation it got declined saying it was out of stock. I drive by saw the truck went in and said yeah you can rent there no one using it today. If they aren't straight up ignoring you at the counter they are hiding in the aisles on their phones. There are a small amount of works that are helpful and know what they are talking about. Bless them but I'm so sorry what you have to work with.

Great experience. Staff is very helpful and knowledgeable. Excellent selection of products between…read moregas and battery powered equipment as well as brands.

These folks were great for me. Hard to find on line parts received as described, packed well and…read moreshipped right away! A+++++

Went in here about 10 years ago, asked one of the sales staff a question about cutting threads into…read moreblack iron pipe. He spoke to me like I was the dumbest person he ever spoke to in his entire life. Maybe he doesn't work there anymore, not sure, but I'll never find out.

This is a good old fashioned hardware store. These places are getting harder to come by. My…read morewarehouse is about 10min down the road and when ever we need something i always come here. They have something for every repair, whether its a cable for a door, misc. bolts and nuts to fiberglass repair. If you are having trouble finding something they are always willing to help. Great place. One of the last of its kind. Its alot better than the box stores and name brand hardware stores in my opinion. A little bit more pricey than the name brand stores, but I rather pay a little extra for good service and good experience.