We are gratefully advising of a wonderful car purchasing experience with Jason! ;-) I knew what I…read morewanted, a Toyota Solara Convertible -- Silver/Gray with a black top, stayed in communication regarding an appointment, and had our test-drive with a no-pressure buying experience! This car engine ran smoothly and was equipped with new tires, ... good touring tires for a comfortable drive. We are pleased with our new old car, reminds me of another Toyota Solara that I drove for many years!! :-) Thanks to Jason, we paid a down payment that day, and drove it right home, then sent him the balance the next day. Jason even included a year's car registration and sent me the Toyota's book a week later! Wow! Thank you again, Jason!

Pacific Bay Auto had the exact car that I wanted. The color…read moreand the interior checked off all the boxes. I made an appointment with Hao to see it in person. Hao was there to greet me and he was very pleasant and easy to talk to! I test drove the car and was sold. Hao introduced me to Jason to discuss the numbers. Jason made me feel right at home. I didn't experience any pressure or tension that you often encounter at the larger dealerships. I put down a deposit and returned at the end of the week to purchase the car. The entire experience was perfect. I compared prices and the price that I was given was fair. Hao and Jason provided excellent customer service. I highly recommend them if you're in the market to purchase a quality used car. K.W.

We just bought a 1999 Jetta GLS for our granddaughter from Sam . He was waiting, when we arrived a…read morelittle late. He was extremely helpful & knowledgable. We test drove the car, and it ran perfectly. This was the cleanest VW of this era we looked at & we looked high and low. We went into Sam's office and the whole transaction was over in a 1/2 hour.Smog, license,tax & Ret to go.`The Carfax was clean. We even saw a car we might come back for my wife too. He even lowered the price for our granddaughters first car. Thanks Sam, Dale & Mere.... WOW !! What a week, or two can make in the difference in one's perspective !!! The previous post was only two days after we took possession of the Jetta. It was ALL downhill from there !! We were very clear with Sam about needing a dependable, low maintenance vehicle for our 17-yr. old granddaughter to commute to/from school/work. We didn't know any mechanics in the East Bay, as we live in on the west side of the bay so, we waited to get back home before having the car checked out. We spent almost $ 1200.00 to fix what was wrong. I called Sam to let him know of the unexpected troubles. He offered to buy the car back for the original price but, we had already spent an additional $1200.00 and (I guess) I was still hoping he had been honest with us initially (foolish on my part, in retrospect !) and that these additional repairs would resolve any lingering 'issues' that the car had been having up to this point. He offered to refund me $ 200.00, 1/6th the cost of the repairs. It wasn't too much longer when the car developed more 'problems' and was back at the mechanics. This time he did a more thorough inspection and found numerous problems with the VW Jetta. When he put the car up on the rack to check the underside, he said it was a mess. That it looked like someone had taken the car "off-roading" as, the under- carriage was badly dented, necessitating the installation of a new axle assembly on the front passenger side (an additional $434.11) and there was an extreme oil eak, a "too-small" battery installed in the engine area (cost us an additional $175.63 to put in the correct one), a missing oil dipstick, problems with the hoses not even attached properly. The mechanic also had to replace most of the engine fluids as, he said, the wrong product had been used. Initially, we paid $3145.00 for this car and, ended up paying out over $3500.00 in mechanical bills !! And, this wasn't the end of the car's problems. My granddaughter was only able to drive this car for 6 months before the transmission went completely out !! Got estimates on replac- ing the 'tranny' and was told somewhere between 4000 and 6000 dollars !! I feel that we were taken advantage of, lied to and deceived throughout this entire ordeal. "Sam", in my opinion, is everything we all hate about "used car salesmen". And, they have that distainful reputation because of the dishonesty of the sales tactics used by such vultures. My family and I will NEVER do business again with that man, or Galaxy European !!!

I found the car with the specifications I wanted from cars.com listed at this dealer but I was…read morehesitant to drive from SF to Fremont. The last few cars I bought were from craigslist and couldn't be happier. I loathe going to car dealerships, I especially thought these smaller lots would have even slimier car salesman. I was happy that when we arrived the car was still there and the guy (Rami?) wasn't pushy at all. He was running around helping a few other people so he didn't keep asking us questions and trying to "sell" the car. He gave us the keys for a test drive by ourselves and off we went. When we returned we had questions which he answered and even went down on the price just a bit, it was at a great price to begin with. He told us we'd need to get new tires for the car or he could drop the price a bit more and we'd get our own tires. That raised some concerns because the car is a 2006 with only 23.400 miles so why did it need new tires? Usually tires get more mileage than just 23k miles, we asked if the tires were original or switched and he couldn't answer that. I had run my own carfax before arriving (he also gave me a free one) and it had a good history plus it was serviced at the SF Honda dealership so I called them before going down. That gave me some reassurance. We settled on a price (I'd be getting the tires changed myself) and the buying process went pretty smooth and quick. A few things to make sure... * the front license plate was in the trunk so we asked them to put it on and they did. * we double checked the spare tire and it wasn't in there. they got a new one and put it in. don't assume it's in there. * i received two keys to the car but both seem to be valet keys. i didn't find this out until a week later. when i called to ask them if they had the main key or could get me a main key they said they couldn't. they have what they gave me. that's a bummer because the trunk latch in the car is locked and i can't unlock it with a valet key. to get a new Honda key is going to cost me $200. Check all the details before you leave! Overall it was a decent experience at the lot.

I am so thankful for this shop. Frank and his team took amazing care of me…read more I came here on a whim after I got a flat tire on my way to work earlier last friday and I work across the bridge. I was able to get the donut placed on at some point at work but still had to cross the bridge back to make it home and find shop in time to help me at least get the tire replaced in time to make it to work the next day. My brother miles away was able to call to setup an appt for me while I was driving back to the Fremont area and they were able to do a package for 4 brand new tires. When i tell you im so blessed! He gave me a great deal. Only downside is we found out my rear tires were larger than the front.. Frank didnt let that get in the way. He made sure the rear tires came into the shop the following morning and in a timely manner got it done knowing I had to make it to work still. I would definitely recommend this shop. I also had a good feeling because when I arrived there was another customer who was leaving and was SUPER happy with their service just like myself and offered a review lol that alone let me know okay maybe this wont be a bad experience.

Just sticking to the facts. You can determine what is happening or what needs to be improved…read more My company provides a company SUV for my use. It was time to get the vehicle serviced (according the maintenance/management services my company has). Scheduled maintenance is basic...just manufacturers recommended which is oil/filter, air filter, cabin filter, and air&rotate tires. Let me reiterate it is basic as the vehicle only has 12k miles currently on it. I went online and scheduled an appointment for Friday. I signed up for the basic service (what I just mentioned above)...nothing else. I also received a confirmation for that service via text so the appointment was confirmed. I arrived at WW a few minutes before the appointment time to hand over the vehicle and keys. I elected to wait in the cold refrigerator lobby for the service because...why not. How long could this take (I could do the service myself in under 90 minutes and I don't even have a lift. At the 2 hours and 15 minute mark I figured I better check as I was thinking they just forgot to call me. Again I was also just sitting in the lobby area about 15 yards away from their front desk. Instead of going to the front desk first I elected to go outside to see if my vehicle was parked out in the front area (assuming it was just waiting for me to get my keys back). Nope. The vehicle was in the exact same spot as where I had left it (was it even looked at?). I went to the front desk and inquired. The front desk person said that my maintenance approval did not get approved by my vehicle fleet services. I then asked..didn't get approved? That's what they sent me here for..a basic service of an oil/filter change, blades, cabin filter and tire pressure and rotation. The front desk person then said ...."Oh..they didn't approve the wheel alignment services." That's why nothing was done. WHAT? That's not what the vehicle was brought in for. Of course they are not going to approve that. It wasn't authorized and it wasn't the service that was requested. I then asked why I wasn't called or informed of this 2 hours ago...no explanation given. I also emphasized that I was sitting in their lobby the whole time. Then the front desk person said he could possibly get the service done in 2-3 hours (but not likely). I elected not to...then it took them a while to "find my keys"...sort of the cherry on the top with my experience with them. What think (I know I said I wouldn't do this): -There is simply a lack of communication. Customer care is not a high priority. -They push services when not needed. An alignment is fine if you think a vehicle needs it at 12K(I don't), but that is besides the point. I didn't ask for that service. If I did it would be in the request and holding me up for 2 hours until it gets approved by my fleet management is ridiculous(especially if it was not in the service that was already approved). Fleet service was probably questioning on why I would need the alignment..was the vehicle pulling to one side...was it experiencing uneven tire wear....NOPE. All in all a pretty crummy experience This was on 10/23/2026.

This review is long overdue. I had my tires replaced at a popular tire chain. When i picked up my…read morecar, there was a loud clanking sound that wasn't a problem before. Turns out a wheel stud had come loose and the employee didn't warn me. Nor did he let me know it had come loose. I called a friend who found Big discount tire pros to help me. I had to drive cautiously for 5mins but when i got there i was greeted by an employee as soon as i parked and he greeted me by my name. He and the other asian employee took care of my car and didn't charge me an arm and a leg. Very good service. Friendly and knowledgeable employees. Would go here again. Exceptional customer service.

It was a good experience. Little wait time and Mona was personable, price could be a little lower,…read morebut all in all well done

I rarely leave reviews, but after my experience with Fremont Foreign Auto, I felt they absolutely…read moredeserved one. I initially reached out because I was looking to have some major routine maintenance done along with an overall inspection of my Land Rover. My experience started off on a great note with Sherry, who responded to my email inquiry promptly, answered my initial questions, and quickly helped get me scheduled for an appointment. Martin ended up being my main point of contact and service advisor throughout the repair. What started as routine maintenance ultimately turned into a much larger repair after their inspection uncovered several issues that needed attention. Martin did a great job walking me through what he and the team found, explaining the major concerns, and helping me understand what needed to be addressed. I never felt pressured or left in the dark, which gave me a lot of confidence in trusting them with the work. The pricing felt fair, and I especially appreciated the transparency and communication throughout the process. They also took the appropriate amount of time with my Land Rover, knowing that the amount of work involved would require the vehicle to be there for a few days. I'd much rather have a shop take their time and do the job correctly than rush through a major repair. I was so impressed with the overall experience that I ended up bringing my other Land Rover to them as well, and once again, the team took great care of me. Fremont Foreign Auto has definitely earned my trust and my future business. I'll absolutely be coming back whenever either of my vehicles needs service, and I wouldn't hesitate to recommend them to friends and family looking for a trustworthy, knowledgeable, and transparent shop. Special shoutout to Sherry, Martin, and Erin for all of their help and excellent customer service throughout the process. It was very much appreciated!

I've been taking my car to Eduardo, at Fremont Foreign Auto for over 10 years, and I wouldn't trust…read moreanyone else with it. He's honest, reliable, and fair with pricing--qualities that are hard to come by these days. Not only does he get the job done quickly, but he always takes the time to explain things in a way that makes sense. He's a man of integrity and faith, and it really shows in the way he runs his business. Beyond being an amazing mechanic, he's just a genuinely great person. If you're looking for someone you can count on for the long haul, this is the place.

Mixed reviews…read more What's the point of the appointment? Normally this shop was good. Friendly of course, however too friendly. Let me explain... What's the point of the appointment?? June 26, 2026 I called earlier this morning to see if I can come in at 5pm for a repair, nail in the tire. After work of course. The guy whom I spoke to, again friendly said he could help for sure but it would be better to make an appointment. I said I don't see the point of making an appointment since their team doesn't get to the people who have appointments on time. Had another experience for an 8am appointment and they didn't get to me for 40 minutes after Intaking people and talking for so long. He said that must have been a one off and they try to get everyone out in under an hour. I said I'll make the appointment but I don't want to wait 1.5 hrs for a repair. It's not fair to me to have to just wait. He makes an appointment at 4pm. 4pm rolls around, I'm there at 4:05pm. Traffic in Fremont is bad at that time. They didn't intake (see me) at my appoint until 4:45......... Then they look at my tires goes and talks to their team who says it'll be ready at 5:45pm. AGAIN!!!!! WHAT IS THE POINT OF THE APPOINTMENT IF YOUR NOT GOING TO HONOR THE APPOINTMENT!!!! Anyways....what their team needs to do is stop allowing customers to stand there looking at each tire on the website deciding which one they want. One guy alone helped a man and his son for 40 minutes!!!!!! What's the point of the appointment?

Horrible Service!!!!…read more The first day I purchased the tire, the process was smooth. I was told the tire was not in stock but should arrive in about five days, and that I would not need an appointment once it came in. Yesterday, I called to check whether the tire had arrived and was told it had not, but that someone would call me when it did. I never received a call. At around 2:45 p.m., I checked my email and found a notification saying the tire was in. When my husband arrived at the store, they initially could not locate the tire. He was then told to return to pick up the car before 6 p.m. because the store closed at 6. Since we live about 20 minutes away, I started calling around 5:25 p.m. simply to confirm that the car would be ready before we drove over. For approximately 30 minutes, no one answered the phone. We arrived at 5:59 p.m. only to be told that they had not even started working on the car and that it would be another 45 minutes. This was extremely disappointing customer service. I completely understand that stores get busy and unexpected delays happen. However, clear communication makes a huge difference. Simply answering the phone or letting us know that the car was running behind schedule would have saved us a great deal of time and frustration.

I didn't didn't even buy a car from him. That says I can't begin to express or find the words to…read moretell you how great this experience has been with this gentleman. We were communicating while he was out of town and I would have gladly bought a car from him. Instead I bought a car from somebody who will say is just basically I got screwed. And Chris is going out of his way to help me even though we have never done business. That is such a rare quality that I can only hope that anybody with enough sense would see this and buy a car from him. He has been overwhelmingly supportive, offered his help as best he can wherever he can, and even stayed in touch just talking back and forth about how badly things have turned on for me with the purchase of the car I made from somebody on Craigslist who is also a wholesaler kind of guy. Anyway five stars aren't enough. I'm sure whatever products he have or quality products. But beyond that the integrity, the kindness, the actual caring far beyond what must anyone would be used to or think possible. In fact I'm trying to find a way to get rid of or get out of what I bought and get something from him. I begun telling everybody about him. Anybody looking for a car. Again what an incredibly beyond professional professional doesn't describe it because he's beyond professional what an incredibly kind thoughtful and helpful human being

Needed a safe reliable car for a new driver. Settled on a Subaru. I felt that if I got at least two…read moreyears out of it I'd be breaking even. Check engine came on as I drove it home. I brought it back the next day and Chris offered me cash for the gas spent. I appreciated that. It's been nearly 6 years and no major problems. I've read through some of the negative reviews here and best I can say is, if your buying a used vehicle, do your due diligence and have your mechanic check it out before finalizing. I did and ours is still running fine.

Excellent service! I appreciate Hien for all the help he gave me…read more My brake light broke, so I went in to the Fremont Blvd store to buy some new parts. I wasn't sure which one to grab, but Hien helped me out. He confirmed the correct bulb for my car and even went out to show me how to change the light. Hien was always friendly during the visit, and he definitely knew what he was doing.

The sales person was very knowledgeable and guided me to what I needed very well so I was quite…read moresatisfied.

Extremely responsive and informative on the tinting process of my car. Very accomodating of my…read moretiming and in opinion provided high quality work at a great value.

I got an appointment the next day. I asked a bunch of questions on WhatsApp and they gave me all…read morethe answers, such as the cost of mobile service. Even with mobile service, the price was very affordable. My car was stolen and they broke my window. I had it parked with no window for a few days so I was needing something opened 24 hours and found Pagani Auto Glass. I decided to add some 15% tint while I was at it. They accommodated my time since I worked 12 hour shifts and take my kids to school. I even had to make a last minute change and they helped me out even though they were busy. The price was competitively low and the quality was competitively high. I would choose them over anyone if I ever needed more service to be honest. Trust me, just make the phone call!

Amazing service, came out to my house for no extra charge, got the job done in less than an hour…read moreand even cleaned off the other windows on my car. Absolutely would go through Top Auto Glass again, top tier service.

Communication was fast and straight forward. Was able to get an appointment right away. Zabi is the…read morenicest! And he showed up and got the job done. The windshield looks amazing, like new! The value of the service and product is great especially considering the lifetime warranty offered. I highly recommend using Top Auto Glass!!!