I contracted RM Pena to replace six windows as a rough install. My expectation was that we would have new windows with little additional work required. I was disappointed. First, I experienced difficulties with the cleanliness of the workers and had to shampoo carpets after the "install day." They did not protect the carpets in any way, and I returned from work to witness the workers entering/exiting on a winter day, no carpet protection, no boot wiping or covering. More importantly, after the project was finished, the interior molding on on the new windows was very far removed from the walls. I contacted them and, to their credit, they apologized for the carpets (no offer to pay for cleaning) and tried to correct some of the molding issues. The principal came to my home to review my continued complaints, but the ultimate solution was unsatisfactory... when I prepared to repaint the interior walls of one of the involved rooms, which involved moving some furniture (that they clearly didn't move during the install, but which they should have, since I was paying for a rough install), I saw extremely large gaps between two of the new window moldings and the walls. I elected to fix these issues myself with a lot of caulk and careful painting, as my repeated requests to remedy problems were met with nice manners but no thorough assessment and remediation plan. I would love to post pictures of these "post-remediation" defects here, if I could. Additionally, the caulking on the outside of the house was obviously very hastily and unevenly applied... it is a color that matches the window frames, but not the siding. Imagine running your finger down the side of your exterior window frames with a different color that gets well onto the siding... it looks ridiculous, and I'll have to spend more time fixing that. Given the reviews I had read, and the price I paid, I expected more. I was left feeling that it was a rush job, and I was not happy with the result or the post-install remediation.
The windows themselves, I am happy to say, seem to be of excellent quality. read more