Bought a new 2025 Ram 1500, it's been in the dealer 3 times. 2 engine lights and now the heat went…read moreout and it's -5° out??? First time I brought it in with the engine light I told them the problem and they said they couldn't notice anything wrong despite it throwing an engine misfire code and having an update to fix it. Waste of time, bad products, pushy "extended protection plan" guy and overall very frustrating.

I purchased a jeep from H&H two years ago. While my sales guy was awesome, the ensuing 3 hours of…read moreback and forth with the sales manager to try to get to an affordable payment were beyond exhausting. 3 1/2 hours later I was in front of a finance manager who took complete advantage of my situation. It was overwhelming and to be honest, I just wanted to get out. Fast forward and I am trying to get my payment down because of health issues that have left me unable to work. I have several items I have financed on my bill of sale with no supporting paperwork. I have left messages and emailed several finance managers, with no response. I was trying to do the right thing before surgery. But they already got their money...so I have heard nothing back, nor do I expect to at this point. These are the kind of dealerships that make me understand why online car sales are rising.

My husband and I have both serviced our cars here, and we cannot recommend them highly enough…read more Every service member exudes kindness and happiness, and I never once heard the stereotypical pushy "well, if you don't get this done, your car is going to explode" rhetoric that you hear at many other automotive businesses. The service center was clean, and the price was very fair, if on the low side. We will be back and continue to recommend them to others!

My husband Zach and I recently had a great experience! The guys were so nice, did great work on our…read moreAudi and even gave our crying toddler a toy duck to make him feel better. Highly recommend!

My daughter is in Omaha attending school, and her car needed some desperate help…read more The Mad Hatter team reviewed the issues, communicated how they could fix them, and did so quickly at a reasonable price. I would highly recommend Mad Hatter for their help and guidance.

I attempted to get an online quote through Yelp for replacing my brake pads and rotors. Other shops…read moreasked me a couple of questions and gave me a quote. Mad hatter insisted they needed to inspect my car before giving me a quote. Defeats the purpose of an online quoting tool now, doesn't it?

I got other estimates that were way more than Acme Auto for a paint job on my Nissan Rogue. Curt…read moregave me my estimate while I waited. It turned out great. The paint matches perfectly. The estimated time they would have my car was exact. The office staff are very nice too.Very happy.

I went to Acme for the first time April 1 and Curt (the owner) was the absolute nicest guy -- felt…read morelike I knew him forever, and right when I first started talking to him I could sense the sincerity and integrity of this guy and the place -- one of the cleanest auto and body shop repair places that I have ever been to. To make a long story short, Tires Plus, on 132nd and Maple told me this Ford Escape of my daughter's which I had just spent a bunch of $$ at Tires Plus to put a new AC compressor in and recharge a few weeks ago now needed more work. But, when we tried the AC on warm days and even the day after leaving the place the first time after the repair it was not throwing any cold or even cool air out. When I took it back in, assuming it was under warranty from 3 weeks before, they said it now needed a new evaporator coil. The cost? $1600. I took the car back and took it to Kurt at Acme. He and his mechanics checked out the whole AC system to find out it was only a fuse and now the AC is working great and Acme did that at minimal cost. I will keep bringing my cars to Acme. Thanks Curt and the whole crew at Acme!! Dana Mantini

Omaha has a super hero in their midst and may not yet know it! This mans name is Michael and he…read morecame to our rescue on a SUNDAY with a smile on his face. We live in MN and after packing up our suv at the Omaha hotel to head back home, somehow the auto start push button was stuck pressed down. This hero answered my phone call, while out running errands and said he'd swing on by. He not only very quickly and inexpensively dismantled it in a hotel parking lot he made it so we were able to drive the 6+ hours home without a worry. We can't thank him and Evelyn enough for stopping their Sunday plans to help a random family. Top NOTCH Quality - amazing - work!! THANK YOU!

Great guy! Super nice and everything went pretty quick. Very affordable and didn't try to upsell or…read moreanything!

As life can go, I found myself at nearly 70, a single Marine veteran needing a replacement reliable…read morevehicle on an ugly budget. My clock is ticking faster than young folks and I really wanted something roomy and comfortable for a large 6' 1" good eater and outdoor chef, handyman, hobbyist, for what is almost certain to be my last vehicle. But....... that budget. To come to the point - I went to Gateway on the opposite end of town from me, to look at another vehicle that ended up not being a good match for me, but, next to it was a Honda Pilot, little older, with some miles. Vehicle had some moderate work done yet, Ben offered this information without my even asking. Try getting THAT somewhere else!!! Perfect vehicle for my needs. Love it! Now it's time to talk money and I meet Ben, the co-owner and main sales force. The vehicle seemed to need a couple minor things to help make me comfortable with the purchase, and these were done, WITH a LOANER car, thanks to Ben. Dave at the front counter is Ben's right hand man, and very capable. Every employee I bumped into or interacted with at Gateway was at minimum professional, and as I understand it they are all ASE certified! Between them all, the agreed minor repairs were completed, my full smile installed, deal struck. A good deal. In closing, now many hundreds of miles later, my vehicle is running and behaving perfectly. I bought this at a fair price and Dave and Ben did what they said they would do, and did so respectfully and promptly. They handed me information NO used car seller would ever do, and kept their promises. I would not recommend anyone buy a used vehicle before looking at what Gateway has to offer. I never thought you could actually trust a used car sales operation, but, I was wrong. Semper Fi

Bad service and Good service. Helped me with a Dent. Took for ever to get to my car to get a dent…read moreout of my fender. But very good service. My car look brand new. Also a very good Value.

In my opinion, they are using inferior quality brake rotors and hoping they last long enough to get…read morepast the warranty period. Here's why: Got front brake pads and rotors installed. A few months later, I had a pretty bad vibration in the front end. They diagnosed it as a warped rotor, turned both front rotors and everything was fine. A few more months later, the vibration came back. They diagnosed it again as a warped rotor and replaced both front rotors this time because they could not be turned again. Another month went by and guess what, the vibration was back. This time they said the rotors "looked fine" and it was a loose tie rod end. They replaced the tire rod end and did an alignment. As I was paying for it, the mechanic brought out my keys and said there was still vibration, but I needed to buy higher quality rotors, maybe titanium. So at least one of the rotors that "looked fine" was still warped. They chose the rotors that were installed. I was not asked, nor given an option for higher quality. This is a midsize SUV, not a high-performance vehicle that would need titanium rotors. So now I still have a warped rotor and I'm gonna have to pay somebody else to do a brake job with quality parts. Never going back.

I'm taking my vehicle to Starkey for all my auto needs! I initially went for a bad wheel barring…read more They were excellent at discussing the issue with me and decently priced.

Don't recommend…read more After being jerked around rescheduling tires that kept being delayed delivery , they did not balance my tires and left the old weights on. Needed balancing bad, tires bounced the car like a horse. But he Charged for balancing. Discount tire took care of me after I told them my situation.

Brady was great to work with....very helpful. Love the new rims and tires! My Bronco looks…read morecompletely different. Love it!

If I could give less than zero stars, I would…read more I purchased my Jeep from this dealership a year ago, and the experience has been nothing but disappointing from start to finish. My vehicle had only six miles on it when I took it home, yet no one installed the required front license plate bracket--even though the state mandates a front plate. The salesperson was friendly enough, but mostly unnecessary since I already knew exactly what I wanted. Before filling my tank or giving the required full charge, he asked me to complete a review for him. I never received a full charge from them (I purchased a Jeep Wrangler 4xe)--not at purchase and not since. The biggest issues came from the finance department. I was given misleading information that increased my purchase price significantly. When I confronted him about the numbers, the price was quietly adjusted--but he took my tax break for himselves without informing me or asking for permission. That alone was beyond unacceptable. The only reason I've returned at all is because the purchase included a couple of free oil changes. I'm here today for a SCHEDULED oil change and was just told it will take an hour and fifteen minutes. Absolutely ridiculous. This dealership has been nothing but a headache. Between the dishonesty, the lack of communication, and the consistently poor service, I HIGHLY recommend that no one comes here. They are a complete joke, and I regret doing business with them.

After TEN hours of waiting over two days for a headlight repair and an oil change, I was charged…read more$640! The faulty headlight (not burned out) was not covered under warranty. Crazy expensive, crazy slow...

I come here when I need parts for my Peterbilt, yes I said Peterbilt! Freightliner gives me a…read morebetter deal then Pete does and the people here are very nice and helpful!!! Usually in and out in a jiffy...

Shame on me for returning for service this year. Last year, they didn't complete the work properly…read moreand a hose was hanging down..this year, they couldn't even put a hubcap on correctly and ripped some trim off my RV AND then tried to charge me an additional $180 for shop supplies...to top it off, the Director of Maint found nothing wrong with any of this...so beware