I will admit I had never purchased a car from a dealership before. It's a daunting experience I'm…read moresure but in this instance I was fortunate to have a family member close to me that was familiar with the process, had already known a dealer who was honest, helpful, and professional already. It helped me tremendously as I'm sure I'd have been overwhelmed and anxious had I done this all myself. I had the pleasure of working with Cedric to purchase my new vehicle in late May. It was a difficult experience to have to purchase a new car as it was completely unplanned. Luckily, Cedric helped make the process super easy. He was kind enough to drive the car I chose out to the house and showed me how all the features work on my car. He also helped me with the process of getting all of the financial papers and documents completed and then waited patiently for my title for my old car to come in the mail. I appreciate Cedric and his help so much and I know that if he is still working for this company in the future I will definitely get in touch with him for my car needs.

Bought a new 2025 Ram 1500, it's been in the dealer 3 times. 2 engine lights and now the heat went…read moreout and it's -5° out??? First time I brought it in with the engine light I told them the problem and they said they couldn't notice anything wrong despite it throwing an engine misfire code and having an update to fix it. Waste of time, bad products, pushy "extended protection plan" guy and overall very frustrating.

My husband and I have both serviced our cars here, and we cannot recommend them highly enough…read more Every service member exudes kindness and happiness, and I never once heard the stereotypical pushy "well, if you don't get this done, your car is going to explode" rhetoric that you hear at many other automotive businesses. The service center was clean, and the price was very fair, if on the low side. We will be back and continue to recommend them to others!

My husband Zach and I recently had a great experience! The guys were so nice, did great work on our…read moreAudi and even gave our crying toddler a toy duck to make him feel better. Highly recommend!

After going to another auto mechanic and being quoted too much money, I chose Mad Hatter for a…read moresecond opinion. They provided rides to and from work and quoted me 60% less than the other guys! Mad Hatter walked me though what needed to be fixed and that it could wait which greatly reduced my financial stress. Thank you!

We brought our car into the shop to fix our daughter's car which was making a rattling noise in the…read morefront end. We had already paid for an inspection and it was diagnosed as a bad control arm. They repaired it at a cost of $1057 and it did not fix the issue. They called me to tell me it did not fix the issue and would need another $200 to dive deeper into it to figure out what it was. Complete incompetence by both the company and mechanic! I understand you are only as good as your workers are but for them to ask for another $200 because they had no idea what they were doing to begin with is crazy! I would not recommend any service at this shop!

I went to Acme for the first time April 1 and Curt (the owner) was the absolute nicest guy -- felt…read morelike I knew him forever, and right when I first started talking to him I could sense the sincerity and integrity of this guy and the place -- one of the cleanest auto and body shop repair places that I have ever been to. To make a long story short, Tires Plus, on 132nd and Maple told me this Ford Escape of my daughter's which I had just spent a bunch of $$ at Tires Plus to put a new AC compressor in and recharge a few weeks ago now needed more work. But, when we tried the AC on warm days and even the day after leaving the place the first time after the repair it was not throwing any cold or even cool air out. When I took it back in, assuming it was under warranty from 3 weeks before, they said it now needed a new evaporator coil. The cost? $1600. I took the car back and took it to Kurt at Acme. He and his mechanics checked out the whole AC system to find out it was only a fuse and now the AC is working great and Acme did that at minimal cost. I will keep bringing my cars to Acme. Thanks Curt and the whole crew at Acme!! Dana Mantini

I got other estimates that were way more than Acme Auto for a paint job on my Nissan Rogue. Curt…read moregave me my estimate while I waited. It turned out great. The paint matches perfectly. The estimated time they would have my car was exact. The office staff are very nice too.Very happy.

Omaha has a super hero in their midst and may not yet know it! This mans name is Michael and he…read morecame to our rescue on a SUNDAY with a smile on his face. We live in MN and after packing up our suv at the Omaha hotel to head back home, somehow the auto start push button was stuck pressed down. This hero answered my phone call, while out running errands and said he'd swing on by. He not only very quickly and inexpensively dismantled it in a hotel parking lot he made it so we were able to drive the 6+ hours home without a worry. We can't thank him and Evelyn enough for stopping their Sunday plans to help a random family. Top NOTCH Quality - amazing - work!! THANK YOU!

Michael and Alex are my heroes!!! Our brakes started grinding 2 days before we needed to take a…read moreroad trip. They got us in the day I contacted them and, after doing a thorough check to make sure it was necessary, replaced the front rotors and all 4 pads. They were super helpful and kind, and showed us the old parts so we could see what was going on. They went above and beyond the service requested and are a great value!!

As life can go, I found myself at nearly 70, a single Marine veteran needing a replacement reliable…read morevehicle on an ugly budget. My clock is ticking faster than young folks and I really wanted something roomy and comfortable for a large 6' 1" good eater and outdoor chef, handyman, hobbyist, for what is almost certain to be my last vehicle. But....... that budget. To come to the point - I went to Gateway on the opposite end of town from me, to look at another vehicle that ended up not being a good match for me, but, next to it was a Honda Pilot, little older, with some miles. Vehicle had some moderate work done yet, Ben offered this information without my even asking. Try getting THAT somewhere else!!! Perfect vehicle for my needs. Love it! Now it's time to talk money and I meet Ben, the co-owner and main sales force. The vehicle seemed to need a couple minor things to help make me comfortable with the purchase, and these were done, WITH a LOANER car, thanks to Ben. Dave at the front counter is Ben's right hand man, and very capable. Every employee I bumped into or interacted with at Gateway was at minimum professional, and as I understand it they are all ASE certified! Between them all, the agreed minor repairs were completed, my full smile installed, deal struck. A good deal. In closing, now many hundreds of miles later, my vehicle is running and behaving perfectly. I bought this at a fair price and Dave and Ben did what they said they would do, and did so respectfully and promptly. They handed me information NO used car seller would ever do, and kept their promises. I would not recommend anyone buy a used vehicle before looking at what Gateway has to offer. I never thought you could actually trust a used car sales operation, but, I was wrong. Semper Fi

Very professional. Very honest. Very trustworthy to their word…read more You can't speak highly enough of a shop that would tell you that the car you want pre-purchase inspected is not in their usual wheelhouse and recommend a shop with that expertise elsewhere. Kudos and much appreciation to this business for such resounding honesty!

In my opinion, they are using inferior quality brake rotors and hoping they last long enough to get…read morepast the warranty period. Here's why: Got front brake pads and rotors installed. A few months later, I had a pretty bad vibration in the front end. They diagnosed it as a warped rotor, turned both front rotors and everything was fine. A few more months later, the vibration came back. They diagnosed it again as a warped rotor and replaced both front rotors this time because they could not be turned again. Another month went by and guess what, the vibration was back. This time they said the rotors "looked fine" and it was a loose tie rod end. They replaced the tire rod end and did an alignment. As I was paying for it, the mechanic brought out my keys and said there was still vibration, but I needed to buy higher quality rotors, maybe titanium. So at least one of the rotors that "looked fine" was still warped. They chose the rotors that were installed. I was not asked, nor given an option for higher quality. This is a midsize SUV, not a high-performance vehicle that would need titanium rotors. So now I still have a warped rotor and I'm gonna have to pay somebody else to do a brake job with quality parts. Never going back.

Great shop and people to work with. I have taken my Dakota there multiple times, and they didn't…read moredisappoint.

Don't recommend…read more After being jerked around rescheduling tires that kept being delayed delivery , they did not balance my tires and left the old weights on. Needed balancing bad, tires bounced the car like a horse. But he Charged for balancing. Discount tire took care of me after I told them my situation.

AMAZING SERVICE! I had a flat tire on the interstate while I was in Omaha. Not only did they get me…read moreright in but they did amazing work. Truly a life saver when I was traveling alone from Iowa. So nice to have such great personalized service. Please go and support this local small business.

I can't express enough how fortunate I was to find H & H. From my initial phone conversation with…read moreJordan , who by the way went way above and beyond what most people would do. To John the "master of making sure you are happy." And we must not forget about the final paperwork and how we were never hassled about aftermarket up sales. H & H treated of FAMILY with dignity and respect never trying to pressure us. My family and I have already started making memories in our new Traverse because of H & H.

If I could give less than zero stars, I would…read more I purchased my Jeep from this dealership a year ago, and the experience has been nothing but disappointing from start to finish. My vehicle had only six miles on it when I took it home, yet no one installed the required front license plate bracket--even though the state mandates a front plate. The salesperson was friendly enough, but mostly unnecessary since I already knew exactly what I wanted. Before filling my tank or giving the required full charge, he asked me to complete a review for him. I never received a full charge from them (I purchased a Jeep Wrangler 4xe)--not at purchase and not since. The biggest issues came from the finance department. I was given misleading information that increased my purchase price significantly. When I confronted him about the numbers, the price was quietly adjusted--but he took my tax break for himselves without informing me or asking for permission. That alone was beyond unacceptable. The only reason I've returned at all is because the purchase included a couple of free oil changes. I'm here today for a SCHEDULED oil change and was just told it will take an hour and fifteen minutes. Absolutely ridiculous. This dealership has been nothing but a headache. Between the dishonesty, the lack of communication, and the consistently poor service, I HIGHLY recommend that no one comes here. They are a complete joke, and I regret doing business with them.

Had a blow out on the camper and the gentleman gladly helped get the spare on since they don't sell…read moresmall tires. Had us on our way quickly and didn't even charge us!

I come here when I need parts for my Peterbilt, yes I said Peterbilt! Freightliner gives me a…read morebetter deal then Pete does and the people here are very nice and helpful!!! Usually in and out in a jiffy...