The worst experience I've had with a plumber, contractor, or otherwise. I received R.E. Glenn as a referral from a friend, and had used them on a water heater install, which went fine. I then hired them to replace a toilet, a kitchen faucet, and replace the angle stops throughout the house, after they gave me an estimate at a lower price than another estimate I had gotten for the same work. However, every part of their service had horrible results: 1. The reason why their estimate was lower was because they miscounted the number of angle stops in my house by 3. This meant I had to pay about $200 more than the estimate. 2. I had emailed Russell about specifications on which toilet I can choose. His response: "Most toilets have a 12" rough in for the drain." Of course, not being a plumber professional myself, I had no idea what that meant, so I went ahead and ordered a toilet with a 12" rough. The day of the install, the technicians discovered I had a 10" rough, only after disconnecting the old toilet and attempting to install the new one. This meant I had to return the new toilet and wait on a new one to come in. They still charged my for the hours spent on the install attempt. I did not have a working toilet for several days, plus I would have to pay yet again to get the new toilet installed. 3. The technician forgot to reconnect the laundry drain hose after replacing the angle stops. After they left, I did a load of laundry, went out to run an errand, and when I came back, my garage was flooded. Luckily, I don't keep a lot of things on my garage floor, so only the bottom of some boxes were damaged. In this instance, the technician took responsibility and came back the next day to help dry the garage floor. 4. A few days after the job, I opened up the cabinet under my kitchen sink, and it was entirely flooded. I called them to address it on 7/2, but they did not contact me back until 7/5. Granted, one of those days was 4th of July, but they could have at least contacted me on 7/3. They came out and blamed the water leak on a bad part, even though they were able to actually adjust something, and the leak has completely stopped since. If it was a bad part, how is it not leaking right now without the part being replaced? My belief is that the technician accidentally knocked something out of place during the kitchen faucet replacement, but they are blaming the water damage caused to my kitchen cabinet on a bad part, because they don't want to take accountability. I ended up calling a different plumber (Black Mountain Plumbing) to finish the toilet install. read more

R E Glenn Plumbing - Flooded garage due to technician forgetting to re-attach laundry drain hose - Plumbing Near Me - Santee, California

Hired RE Glenn for a dishwasher installation. They did an amazing job with perfection! They made sure there are no leaks and were very thorough and professional! I would definitely recommend them and re-hire for any of my plumbing needs ! read more

One of the worst experiences we've had with a contactor. They sent a wildly inexperienced kid out to move a toilet, a gas line for a dryer, a water purifier and a few other minor items. The kid was unable to install the water purifier correctly, leaving it a leaking mess, installed the gas line incorrectly (it was wobbly and leaking) and asked me to help him move the toilet because he didn't have the equipment to move the toilet. We asked him to leave at that point. We had to hire a different plumber to fix and finish the job, and later were charged the entirety of the bill for services. The bill even included parts that we provided ourselves - yet were being charged for by the contractor. After we refused to pay, and even offered to negotiate a partial payment for the few things that were done correctly, he placed a lien on the property. 100% do not recommend this contractor - unless you like shady characters who send inexperienced contractors and bill you for services they didn't do. Your call though... read more

I am extremely focused on prompt customer service, especially when the service requires immediate attention. This is not a company that exhibits that type of service. The Norvitz Tankless Water Heater company listed this company as a service for customers needing service and repairs on their water heaters. You can only schedule an appointment online - which I did...Only to be ghosted at my scheduled 3pm appt. Then they had the audacity to text me the next day asking if I wanted to schedule an appointment. Do not use them if you want a good customer service experience or prompt attention. read more

Needed help with a leak detection. Got a referral to RE Glen Plumbing. Called a couple other places first. They were outrageous. I had next day service. The techs were early. they were pleasant, friendly, personable and listened to me. They found the leak quickly and I was impressed. read more

RE Glenn Plumbing assisted me with the installation of a whole-house leak detection system with automatic shutoff. The plumbers were skilled and the work done was exceptional! I was so pleased with the first job that I requested their service again when having my water regulator updated. Great value! read more

This company is a joke. We had kitchen remodel and the contractor company send them to install our faucet and garbage disposal that was from our old countertop. After install, 2 days later we found a leak and it was coming from the top. We asked many times, did you guys forget to put gasket/o-ring or maybe seal it around the countertop? They said it's the faucet that needs to be replaced bcoz it's old and "supposedly bcoz it was out for a week that it cause this leak issue (I really think it's totally BS, sure whatever)" we bought a brand new faucet and had them come back go install it. They showed up and installed the new faucet. I asked many times, are you sure there's no more leak? They assure me NOPE! Well less than 24hrs, WE HAVE A DAMN LEAK AGAIN! They install the air gap the 1st time, I questioned it when the plumber was here the 2nd time around. He said, it's supposed to be like that. Well damn, THIS F**** leak is coming from the air gap. I really questioned their employees knowledge if they even really know how to do plumbing work. Looks like the company sends a trainee and a guy with him to baby sit but both of them missed the damn LEAK for the 2nd time. They are f***** joke. Take you're money somewhere else read more

Russell is a professional, he stuck to his quote and answered my questions. As one who can read people, I knew he knew his trade. Before Russell, I had talked with many plumbers from the area. I highly recommend RE Glenn Plumbing. His workers not only did a great job, but checked everything along the way to make sure all was okay. The price was correct for the job of installing my bathtub and surround and fixed the plumbing and installed hardware. Now I am on my way to finishing up on my bathroom remodel. Thank You Russell and crew. read more

R E Glenn Plumbing - Plumbing Near Me - Santee, California

Horrible service. Did not clean up after. I had to clean up after them. Very expensive. Do not communicate. Impossible to contact. I finally gave up. read more

The worst experience of my life! Please read. JUST THE FACTS: Day 1 An upstairs shower leaked through the downstairs ceiling. A restoration company cut open the ceiling, and applied blowers to dry out everything. Day 2 8:30 am - Two plumbers arrive. 8:30am - 9:00am Plumbers diagnose problem and quote $365 (remember this number). 9:00 am - 10:30 am Plumbers drive around town to find parts (2 rubber pipe couplings). 10:30 am - 10:55 am Plumbers repair, clean up, and pack up. Day 3 Received invoice for: Quantity/ Description/ Rate/ Amount 2/ Hourly rate Journeyman & apprentice/ 110.06/ 220.12 6/ Remove copper pipe/ 1.98/ 11.88 6/ Replace copper pipe/ 21.91/ 131.46 Day 4 Call to clarify invoice. Me: Why one rate to remove pipe and one to install pipe? GP: That's the rate. Me: But it sounds like I'm being double charged. An hourly rate, plus the type of work. GP: That's the rate. Me: I see I was charged for 2 hours of labor. It was only 1 hour with 1 1/2 hours to find a part. GP: Driving is part of the price. Me: I can see driving to the site, but not driving around town to find a common part that should be on the truck. I have 3 in the garage. GP: Then maybe you should have used them. Me: I'm not going to pay for driving around town. GP: I'll put a lien on your house. Me: Why am I being charged for an apprentice. That's your cost of business. GP: That's the rate. My guys told you $365. Me: They gave me an estimate of $365. The invoice must justify the estimate. GP: That's the rate. MY OPINION The plumbers were very bad. They told me they didn't know how several pinholes got in the pipe. Easy! It was simple copper corrosion. Green all around the area. Here's the best part. Notice how the invoice is exactly the quoted price? What about those 2 items of quantity 6? Six of what? I forgot to ask. No charge for parts? That was generous, ha. And they knew exactly how long they would be driving around town and repairing. Looks like to me the quantity/rates were totally fabricated to total exactly $365. read more

Two of R.E. Glenn plumbers were on the condo property that I reside at. I happened to be outside my unit when they came up behind me and asked for directions to another unit. I stood up and turned around only to find both of them approx 1-2 feet away from me, while asking me questions. I was not happy that they were not farther from me due to the the we pandemic we are experiencing right now. I backed up, helped them find the unit (they hadn't read their instructions well and were wandering around when they came up to me) and as I pointed to the unit one plumber looked up from his phone ad said "oh yes, it's XXXX" address. I then called the company and asked to speak to a supervisor or manager. The person who answered said 'What can I help you with"? I asked if he was indeed a supervisor he said yes. I explained the situation. He only said he "would talk to them". No further questions, NO apology. NO interest or concern in his voice at all. I gave him the address where the plumbers were going so he would at least know who to talk to. Appalling. read more

Prompt and reliable. My tenant and I are wholly pleased with their replacement/repair of the kitchen faucet and valves. Thank you!

I have used RE Glenn in the past, and been very happy. It was true again today. The techs showed up on schedule, the job was finished and I was happy. They know what they are doing. And the price was very fair. read more

Russell and his team are flexible, on time, and focus on quality. I've had a bunch of complex gas line moves, copper re-routing, and even simple angle stop replacements. And even though I'm a novice and don't understand everything, they are helpful, respectful, customer service oriented, and fair in their pricing approach. That's tough to find in the plumbing profession these days. I couldn't be happier. read more

I hired Russell for leak detection and the subsequent repair after I received a notice from the City about a leak on my property line. I had received a couple of quotes for leak detection prior and his rate was competitive. He was easy to get a hold of and responsive throughout the process. I was able to schedule the repair within a reasonable amount of time as this was not an emergency situation and the leak was outside. No one was home during either the leak detection appointment or repair but Russell sent me photos and videos of the leak and repair. I was emailed the invoice along with the photos of repair for posterity and it was very easy to submit my payment online. The entire process was seamless and as painless as possible. I would definitely recommend R.E. Glenn Plumbing and will be contacting them in the future for any plumbing matters. read more

I would never use RE Glenn ever again. They were used as a subcontractor on a project for our bathroom. I really should've used my regular plumber as we asked pricing and they said they would get that to us and never did before starting the project. Needless to say, we were OVERCHARGED for a simple project. I would NEVER recommend or use RE Glenn!!! read more

Russell was prompt, courteous and communicative. He spent an ample amount of time diagnosing the problem and had the equipment to scope the wall, take video and pictures so that I could see what was happening in the wall cavity in real time. His leak detection report was thorough and arrived the same day. Top quality professional! read more

Russell responded quickly to an emergency leak and had it fixed ridiculously fast. He was friendly, pleasant and was very neat. Even cleaned up and offered insight into another plumbing issue. Finding a good plumber has proven to be challenging, but Russell was great. His rates were even very reasonable. Definitely scheduling him for some future work. read more

Russell was wonderful to work. He was on time and identified my water leak problem in 15 minutes. Also he suggested some maintenance to prevent further water leaks. It was a pleasure to work with such a knowledgeable and professional individual. He will surely be my go to guy for any further plumbing needs. Thank you Russell read more

Eric came shortly after my call. Did not make me sign a contract. Came into the house saw the problem 2 backed up sinks and one leaking under the sink. Fixed it all in 15 minutes, gave me a 10 % discount and I could not be more pleased. This was after spending and entire morning only to get scammed by a crooked ARS technician who arrived 3 hours late tried to get me to sign a contract and charge 3 times more than Russell plumbing. Russell Plumbing has been taking good care of me for 40 years. They are my story and I am sticking to them. Highly recommended service by honest and skilled technicians. read more

Joe from Glenn Plumbing did a terrific job installing my Reverse Osmosis water filtering system....this involved cutting a hold in my new quartz countertop which he did flawlessly. He also installed the system and hooked it up to my refrigerator's water and ice-maker. He also stuck around to test that everything worked without any leaks. I would highly recommend these guys!! read more

R E Glenn Plumbing provides excellent work at a very fair price. Russell is honest and professional. Look no further if you have any plumbing needs. Thank you Russell! read more

I work for a restoration company in San Diego and we utilize RE Glenn plumbing for the majority of our plumbing services. Not only are they reliable and hard working but they provide excellent customer service in a timely manner. I can always count on RE Glenn plumbing to respond in a timely manner when it comes to any aspect of the job. Be it an initial leak detection of simply installing a faucet. Whatever it is they get the job done. I would recommend RE Glenn plumbing to any homeowner, restoration/ insurance company. read more

I called Russell to come out and help my mother figure out some sort of rattling that was going on behind the laundry room. Within minutes he had his crew figured everything out and had the repairs competed within just a few minutes.....AND ... The price was too good to be true!!!!!!! He's a life saver and an overall honest and super knowledgeable guy!! I recommend him to everyone I know !! read more

R E Glenn plumbing is fantastic! I had a garbage disposal issue and everything, from contact to completion of service was superb. I was given an initial show up time of between 8-9am, which was great considering I didn't have to wait around for hours waiting for someone to show up. Alfonso showed up at 8:15 and was out of my house by 8:40. Due to my circumstances, I only had time to let him in the house. Alfonso cleared out all the stuff under my sink and mopped up any water. Not only do I have a brand new garbage disposal, Alfonso also helped me clean up the mess from the last disposal. R E Glenn Plumbing quoted me a great price and when you add in the great service, it certainly makes the unbeatable! I will definitely use them again in the future and definitely refer them to anyone who needs plumbing done! read more

Alphonso came out with 2 different assistants and they installed a new bathroom vanity top, new faucet and toilet. The weather was cats and dogs rain, and the guys were very professional and tidied up. We had some water damage and they were called in to do the plumbing work. I have never used this company before, but we are very pleased with the work they did. Nice people who do quality work. read more

Garbage disposal install booked thru Amazon. Great service, and friendly business owner. Thank you!

Russell and his team are EXTREMELY professional, courteous, and were as competitively priced as any plumbing firm that gave us estimates. You will not be disappointed. read more