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    R B Fries

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    2 years ago

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    Forest City Chevrolet - Internal passenger door

    Forest City Chevrolet

    (40 reviews)

    I love my new car! My salesguy Omir was so nice! His professionalism & knowledge were a big factor…read morein my decision to purchase a new wheels.

    Caveat Emptor!!! Started off badly and this should have been a sign......made an appointment to see…read morea specific car. Arrived for the appointment and discovered the car I wanted to see was sold. I travelled one hour to get to the dealership but received no call to inform me the car had been sold. The GM, sitting in adjacent office, overheard the conversation going sideways and quickly suggested another car - same make and model. Turns out the car WAS nice and we bought it. It did have a check engine light on but the salesperson said the part that was needed 'was ordered'. Said it was an O2 sensor (keep that in mind). Oh, and dealership was going to tack on approximately $800 in dealer fees! Obviously, that was negotiated to a saner amount but in retrospect, I should have negotiated even more. Drove home thinking that the fix and 'detailing' the car would have been just a couple days. That was a Tuesday. I called the following Saturday. (Note that there was absolutely no call(s) from the dealership as to the status of this car undergoing repairs.) I was told the car would be ready Monday. Monday arrived and we could not make the trip that day. Tuesday (now one week later) I called the salesperson - twice - no answer and NO voicemail. I tried connecting with any other salesperson. No answer and NO voicemail. Finally, I contacted their 'award winning' Service Department. The person who answered the phone, after giving my name and the car I bought, could not find the car in the system. He sounded confused as to whether the car was even there! I thought they had sold it. Finally, he told me they were waiting on one part. I asked what part? he said a 'turn signal stalk' and once that's fixed, the car would be cleaned and inspected. I asked what was the reason for the check engine light. He said it was a purge valve. Apparently, it wasn't an O2 sensor as I was told. Note that had I made the trip Monday, that car would not have been ready! I became a bit irate over the lack of communication from the dealership and demanded better communication going forward. Ten minutes after I hung up, I receive a text from the salesperson informed me the car will be ready for pickup - THAT AFTERNOON! Now I'm no car mechanic, but I'm not sure you can replace a turn signal stalk in a matter of a half hour and have the car cleaned and ready for delivery. We pick up the car on Wednesday, eight days after the sale. We had asked for two issues to be addressed. One, eliminate the STRONG odor of cigarette smoke in the car. Salesperson said they have a chemical to do that. It wasn't done. Two, clean a minor stain on the inside of the 'A' pillar. It wasn't done. The car appeared to have been vacuumed and washed but the wheels were caked in brake dust and accumulated grime. I was so incensed about my experience, I just took the key and drove home. When I arrived home, I cleaned the inside of the windows. If I could post pictures of the nicotine that was on those paper towels, I would. It was gross. I also cleaned the wheels with wheel cleaner and they now look like new. I know it's early, but the car seems good. HOWEVER, the absolute lack of customer service, awareness, communication and let's call it like I see it - honesty - is sorely lacking. Take this review for what it's worth.

    R B Fries - car_dealers - Updated August 2026

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