I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

Impressive. I needed some support, some last minute…read morecleaning. Yelp projects is very new for me but I tried it out. ICON was answering my request, gave me a fair price and after I asked when her associate would come, she answered 25 minutes. And she came, kicked ass, took names and I'm a very happy camper. Thanks a lot, I really appreciate your help.

Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Moving sucks big Moby Dick. Even when everything goes as planned (and it never does) moving is a…read morehuge pain in the hiney. What made my last move less of a pain was the staff at Fat Property! The day I picked up my keys I sat with Abbey and we went through my lease and moving packet. She answered every one of my many questions and ended with, "Just talk to us! If you talk to us we can work together." She was right! Since my move there have been some very minor inconveniences that COULD have turned into major issues but Michael, Star and the Fat Property staff have been nothing less than professional.

These people are LIARS, rude and unprofessional. My rent has a new water fee added, i spoke to…read moreStar, the manager, and she said "we were short staffed for a year and couldn't properly bill every tenant. Now we can." That is very unprofessional and dishonest. do NOT EVER move anywhere they manage property. No worries i sent it all to my lawyer and that weirdo will be hearing more from me

EVERYTHING WENT PERFECT! Courtnie Schmidt was our property…read moremanager we had the pleasure of working with and she was absolutely a rockstar! She went above and beyond to make sure I had a true partner as I navigated this process. She went to bat for me and my family and made the whole process seamless! I am so pleased! Anyone that works with Courtnie is in amazing hands. She is the best! Invitation Homes is lucky to have her!

Extremely Disappointing Experience With Invitation Homes…read more I would NOT recommend renting from Invitation Homes based on my experience. From the moment we moved into the property, we encountered numerous issues, including an unpleasant odor, plumbing problems, a dirty home, and problems with the dishwasher and cabinets. These were not issues we created. They existed when we moved in, and we documented several of them through emails and photographs. Despite these conditions, we maintained the property to the best of our ability and left it in better condition than we received it. What made this experience even more frustrating was the move-out process. During the pre-move-out inspection, we were informed that we were required to hire professional house cleaners, carpet cleaners, and potentially painters, and provide receipts proving these services had been completed. We were also told that failure to meet these expectations could result in additional charges, even for something as minor as dusty blinds. I have rented homes before, and I have never experienced a move-out process quite like this. The expectation seemed to be that we should return the property in a condition suitable for the next tenant, despite the fact that it was not provided to us in that condition. I fully acknowledge that we mounted televisions and that certain walls may require patching or painting. I have no problem accepting responsibility for legitimate damage we caused. However, I do have a problem with being expected to correct preexisting conditions or pay for services that go beyond our actual responsibilities. During the inspection, I specifically brought up the unpleasant odor that had existed since we moved in. The inspector stated that he could not smell anything. I also informed him that we had documentation and photographs of the property's original condition. Before leaving, the inspector promised to send an email detailing exactly what needed to be addressed before move-out. That email never arrived. I subsequently sent an email expressing my concerns to multiple Invitation Homes representatives who had previously communicated with us regarding the property and our lease. As of this review, I have not received a single response. The situation became so unpleasant that we chose to move into another residence while still financially responsible for the previous one. We were willing to pay rent in two places rather than continue living in that house. That alone should speak volumes about our experience. At this point, my concern is no longer simply about the security deposit. It is about accountability, communication, and how tenants are treated. Tenants should not be expected to return a property in better condition than it was provided while legitimate concerns about the original condition go unaddressed. My advice to anyone considering Invitation Homes is to document EVERYTHING. Take photographs before moving in, keep every email, review your lease carefully, and make sure you understand the move-out expectations before signing. Unfortunately, our experience with Invitation Homes has been extremely disappointing, and I would not rent from this company again.

I've recently worked with Tracy Parker from the leasing team to lease a house I own and she did a…read morefantastic job. She took care of the entire process from listing the house, working with previous tenants on showings, negotiating with new tenants and moving them in effectively. She has great communication and dedication which kept me up to speed throughout the entire process.

Renters, beware of this company. I tried to leave a review on a maintenance request (Meld) that…read morewasn't handled correctly from the beginning. The review was about a Meld that management automatically closed today, and surprise, surprise--the review won't even go through. Management is incompetent and unprofessional. The entire team seems incapable of reading the details of an issue before responding. We ended up having to ask a neighbor to help fix what maintenance should have fixed, even though that's exactly what we pay for. If you're planning to lease with this company, be prepared to fight over every single issue. For lack of a better term, they're ghetto.

I want to thank Keyrenter's for hiring Sarah! She has been a delight to work with. Anytime I have…read morequestions or concerns she makes it a priority to help find solutions and to ease any burden I may experiencing. I am happy to work with her and trust her insight.

Definitely scammers! The absolute worst...I'm still fighting 4 years later to resolve my issues…read morewith them. They lie & take advantage of tenants. The way they handled things during the height of covid was appalling. Not to mention the horrible turnaround on maintenance request.

I had to send a very special thank you to Area Texas Realty & Management team for their speedy…read moreservice and making sure our home was nice and cool after my Air Conditioning went out. Thank you and Happy Mother's Day to all of the mother's there! Amberly M.

We rented through this property management company for five years, and during that time they raised…read moreour rent by roughly $100-$200 every single year. As a realtor, I repeatedly questioned the increases because the property simply wasn't worth what they were asking. Eventually, the gap between the rent and the actual market value became too large, so we moved out. Then came the move-out charges. They attempted to bill us for items that were clearly the landlord's responsibility, which felt less like property management and more like a scavenger hunt for extra fees. The best part? It turns out we were right. After we left, the property sat on the market for nearly a year. The rent had to be reduced over and over until it was close to the rate we originally leased it for. That's a long and expensive vacancy to prove a point. If you're a property owner, I'd think twice before taking pricing advice from a company that would rather let a property sit empty for months than admit they overpriced it. If you're a tenant, be prepared for annual rent hikes and a move-out process that may leave you defending charges that shouldn't have been yours in the first place.

Every one of these five stars is specifically for AMANDA WATSON, who recently became our…read moreproperty/facilities manager. I'm on the HOA board, and I've seen firsthand the positive changes Amanda has made. She is a breath of fresh air. We've suffered through multiple Rise personnel changes in quick succession, and we really hope Amanda sticks around! She brings genuine personal accountability, excellent communication, common sense, practicality, responsiveness, efficiency, and a high level of initiative. These qualities are even more important and refreshing because we've had such a lot of ongoing, frustrating problems with Rise's competence and attitude generally. I would love to think Amanda is the start of an overall change in direction for the company. We shall see. Either way, Amanda could not be doing a better job for us. We are very happy to have her!

Jessica Gutierrez is so helpful. Best client service manager, answered all my questions Highly…read morerecommended Rise and her team.