Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

Impressive. I needed some support, some last minute…read morecleaning. Yelp projects is very new for me but I tried it out. ICON was answering my request, gave me a fair price and after I asked when her associate would come, she answered 25 minutes. And she came, kicked ass, took names and I'm a very happy camper. Thanks a lot, I really appreciate your help.

My husband & I have lived in our rental for almost a year now and have no complaints. We were…read moreeasily approved for the house 2 months before our requested move-in date and the process was extremely quick and convenient. Every time we put in a service request, it is usually handled in an adequate amount of time. There was a time where our AC went out and I got extremely frustrated with them because I need the house cold at all times, but we were followed up with legitimate reasons as to why it was taking them a couple weeks to resolve the issue. Good thing we were out of the country at the time so I didn't have to deal with the heat for too long. This company has good communication and emails/calls us regularly to notify us of inspections, repairs, and other requests. We have another year on this lease and will probably renew if the customer service they've been providing us with is as accommodating as it is currently.

SCAM! the process to apply was a nightmare what a waste of…read moreapplication money they deny people who qualify and keep your money do not waste your time

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

I would give zero stars if I could. I discovered a $7,822 collections account on my credit…read morereport--without ever receiving a single notice from this company. I had to break my lease due to a family emergency and informed management in writing, yet they made no real effort to re-rent my unit until four months later. Then, without warning or explanation, they sent me to collections for an outrageous amount. Completely unprofessional and unethical. Avoid renting from them at all costs. I have never had such a weird, negative experience from a company. At 9900 Memorial I tried several times to contact the Manager to inform her of my family emergency and discuss options. Her name is Tammy and she never got back to me. My apartment was rented by my friend who initiated the lease on it. Now, I am trying to contact a woman Ms. Tito at the Finger's corporate office to discuss the creditors issue as they say I owe nearly 8,000$ which is totally inaccurate. She, too, is not responding to my emails. And this all has happened six months after I moved (had to move out of TX, leave my teaching job to another state up North; that is how dire my situation was/is).

Good afternoon! I'm reaching out to you on the behalf of 90%…read moreresidents of Yorktown apartments regarding one of your employees - Brandy Medel @ 2530 Yorktown apartments. I wanted to bring this matter as it gets out of hand. Mrs. Medel is extremely rude , disrespectful and mean. She discriminates people based on their race, age, sex and accent. Besides that, she never answers the phone, email and avoid dealing with her direct duties regarding maintenance and property issues. She is never in the office and never follows up on anything. She shows no signs of concern to address her resident's issues. Every time we are able to catch her at the work place - she is always on her phone, no eye contact, speaks in the sarcastic manner and clearly lacking any sort of professional knowledge or skills. I'm asking you on the behalf of all of us who is living here to please help us and replace this employee with someone who cares about her community! Thank you!

Worst management company I've ever experienced. The manager is very young and very rude, does not…read morerespond to emails or phone calls. Complaints and requests go unheard. The construction on is never ending. They have been working on the apartment above me since I moved in, and it's coming up on 10 months. One day I came home from work and the shower head, the ceiling vent cover, and the light fixture above the shower were all knocked lose due to the extreme vibrations from the construction upstairs. In order for the manager to believe that I didn't do it, she required photos before she sent someone out to fix it. DO NOT MOVE HERE.

Absolutely do not rent from these people! Their entire business model is incredibly impersonal and…read moredisorganized. I would make a request or ask a question and then when I followed up on it, it was like they had never heard of me. Incredibly frustrating and unreasonable. The last straw was my security deposit when they walked through the unit with me, said there weren't any major issues, then refused to give me any of it back after I called for two months! Stay away from their properties.

Shannon Ruiz customer service was impeccable. She was knowledgeable, informative and professional…read more Shannon's communication was extraordinary with me and my client. Thank you, Brigitte Taylor

I waited nearly 3 weeks to write this review to see if anything would improve or get better. To…read moregive Invitation Homes the opportunity to make it right. We had our home Orientation with Fred and he warned us about our leasing agent Shannon Ruiz and said that we definitely should've had Courtnie who is more professional and stays on top of things. I tried to remain optimistic, and hopeful, regardless of what was said. Shannon Ruiz is our leasing agent. I met her 3 days via text message before I received the keys to my home. We were taunted and pressured to ensure that we made payments to move in. We are fully moved in, and this house clearly was not ready for us. There are many maintenance issues. All of the maintenance workers are super friendly and professional however, I cannot say the same about the representatives at Invitation Homes. I've talked to about 10 people who seem to work overseas, it's hard to reach someone in the Houston office, a Direct point of contact. INVITATION HOMES, I AM EXTREMELY DISHEARTENED MY FAMILY AND I FEEL SO VULNERABLE AND ABANDONED. We have no point of contact to deal with issues directly. It's easy to make Maintenance request on the app However, you can never speak to a member of management about anything

I'm so happy I had Kevin Collier help me find a brilliant apartment in Houston. He made the process…read morefun and effortless! Kevin has a ton of knowledge and answered every question I had!! He even asked an old client about his experience at a property I was considering. Kevin called every property I was interested to get information before I toured them with him about rent and square footage on their units in my price range. He took notes on all the properties he called and gave them to me so I would not feel overwhelmed with details. This allowed me to fully concentrate on what I thought about each property in order to decide if it was a right fit for me. You will be so glad you got Kevin's help!!! I would happily enlist his help again anytime I am considering moving or recommend him to anyone else!!!

ULR seems to come highly praised however my personal experience has been quite annoying. I asked an…read moreagent over two years ago to help me look for an apartment within a specific price range. Once I no longer needed his service (I found my own place), he continued to spam my E-mail account with invitations to rental/homebuying events to promote his business. I had to ask him a few times with a call to the office to request this to stop. It started with LinkedIn, and then through other similar social media mediums, then E-mail. Finally the office took care of it and I had to take the extra step to block him. Then, two years later, another agent who connected with me through LinkedIn as well began to do the same practice. In no way did I ever ask to opt-in to any of these invitations. That means I'm on another distribution list that I never agreed to. She is sending Evites--without any opt-out buttons. I had to contact ULR again, and another agent profusely apologized to me. I'm not into this spamming marketing practice because quite honestly, it cheapens a business and creates a desperate image. Do some of these agents like getting cold calls from random numbers themselves and pressured into something they don't need? I don't think any of us do! So it would imply that with common sense, you shouldn't do what you don't enjoy yourself, to people who aren't clearly requesting your service. The agent who helped me get myself removed from a distribution list (again) says that she doesn't practice those methods herself and aren't exemplary of ULR as a whole, but no one seems to be encouraging or reminding other agents to stop the SPAM method. I never experience this when I contact an agent through HAR. Bottom line: I get it, it works once on a blue moon, but if you're about branding yourself as a high quality agent, this spam stuff is not a lot of people's cup of tea. Try this instead, reach out to a potential client directly and ask if they're currently interested in renting/buying or would like to remain in touch in the future if neither are currently an option. Don't force me into your impersonal mass distribution list against my will. Here's the Federal Trade Commmissin FAQ on SPAM stating you must include information on how to opt-out of receiving future E-mail and honor opt-out requests immediately: https://www.ftc.gov/news-events/blogs/business-blog/2015/08/candid-answers-can-spam-questions

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.

I had a fantastic experience with Honeywood Realty. Diane was super responsive, friendly,…read moreknowledgeable and on top of all tasks. Steve provided some critical insight with regard to my home's status and thorough comps data to help us with ideal and realistic price point. I received excellent counsel at each step and the end result was a quick and easy sale that helped me and my family tremendously. Highly recommend if you are in the Cypress area. I can't imagine having better partners to help get it done.