poor customer service. dismissive attitude and customer blame. The person I spoke to today talked over me and said I was left messages that I ignored. I never received any messages. they canceled my order twice. I called and straightened it out only to have it canceled again. this has happened before with them. I now have to run out for a last minute anniversary present. great work QVC !!! read more

Opting out of emails doesn't work. When you elect to opt out, the functionality doesn't work and a notification displays telling you to call a phone number. The phone number only displays for 2 seconds. read more

RIP OFF!!!! I've haven't been this mad in a long time, but this company just takes it all!!!! I've used QVC for about a year. I have spend a ton of money buying their products. But I've noticed recently I've had to return several products because they just were not what they said they were. I don't know if they were old but they didn't seem like they should have been. In looking at my bank statement, I noticed several $6.95 charges. I called customer service to inquire. The rep said it was shipping charges. I told her I had already paid $7.00 for shipping, it came out of my refund amount. She said no, the charge was for USING THEIR QR CODE!!! I don't see how this is even legal to do. That's double charging and how are they going to charge me to us me their QR code. I told her I would be paying off my balance and I would never order from them again. Highway robbery. Don't do business with this company. read more

I ordered the Tili box I was very disappointed with some of they items they were nothing like was shown on tv

QvC prys in the elderly by talking them into purchasing in bulk. I clean out estates of people who have died and you can't imagine how all the junk these elderly people have purchased from QVC. If they have one shirt.. they have 10 in each color that QVC offered. Now, it's Christmas so they encourage the buyer to purchase for everyone in their family. Elderly people are going in debt buying junk they don't need. And where does it go when they die? To the dump. You all should be ashamed of prying on the elderly. read more

Warning: This company will put a hold on your checking account, and continue the hold for more than 6 months. My wife ordered sandlas in the spring. It is now OCtober. No sandals, and despite NUMEROUS calls and emails, the hold persists. AVOID THIS COMPANY. It looks like fraud and a mail scam to me. read more

The worse I paid for a Christmas tree November 6 they never shipped it mover returned money this is the worse business to order anything from. Now I have to go to my bank and file a claim. Don't do business with these people they will keep your money and never ship the item. They actually Show on the system no shipping yet they kept money. read more

took my order gave me a delivery date got me and my son excited to only cancel my order and not return my money for 7-10 business days ruining our Christmas, I called several times to expedite the refund of my money only to be given different answers by each representative , nobody cared and no refund was given in a timely manner my Christmas is ruined my son is sad and I don't have anymoney to even get him a gift now, the system is a wrong see if a person qualifies first before taking their money and keeping it on hold for 7-10 business days people who ask for flex plan more than likely don't have the money to pay for it while price we are in a recession qualify someone first before taking their hard earned money , thanks for nothing and ruining my Holiday, read more

Extremely dissatisfied with the costumer service and shipping process...They play with the costumers showing dates for shipping and didn't arrive and them they cancel orders without any care of costumer...Two times my order was canceled just one day before the shipping due date...They are not a company focus in delivery a good services but they like add more fees and cost to the costumers. read more

Do not waste your time buying anything on QVC. I ordered a $400 item on December 12. Expected delivery date December 23. It is now December 28 I still have no item. I called customer service, come to find out they canceled my order. After four phone calls, being on the phone for over an hour and a half with customer service, they say they will give me a $25 credit for my troubles. They can shove that where the sun don't shine. On top of that, the item I originally ordered is no longer available. You would think if they are going to cancel your order they would pick up the phone or send an email, they did neither. Do not waste your time. Complete joke of a company and terrible customer service. read more

I ordered Naturalizer riding boots- jackie. Let's just say that I would have been better off ordering a fake louis Vuitton purse. The leather was very cheap material. A little speck of water fell on my boot, it remained there permanently, I tried to wipe it off with a clean paper towel and it smeared. Then I sent them back, QVC took $17 out of my refund when it says on the return label that they only take $6 and some change. People beware!! read more

QVC - Department Stores Near Me - West Chester, Pennsylvania

Brand new customer, one order and never again. Bought a camcorder, said it would arrive by a certain date. Never got a tracking # and it never arrived. Called QVC they confirmed it had not even shipped. The arrival date they gave me on their site never changed, it never shipped and the QVC support rep couldn't redo the order with a firm delivery date. I can't trust QVC but can trust Amazon prime and Costco to give me accurate info and ship quickly. QVC: You had one chance to win a new client and you failed miserably. And so many reviews with a similar story. read more

It would be nice if I could get an order shipped before the estimated delivery date. It's been 3 weeks since I ordered and stil not been shipped said it would be delivered almost 2 weeks ago been a qvc customer for years and in the last 6 months I have had nothing but problems with orders. I think I will stop ordering from you and stop using my qcard since you seem to not be able to ship the orders I have placed. read more

QVC is a ripoff company had a laptop sent that I purchased on cyber monday of 2022... long story short the item was sent " emptied box" 1800.00 lap top empty box!!! I made 2flex pay payments of 165.29 each... they sent a second one and it didn't include any of the three warranties which totaled out to a tune of 800+ $$... i went round and round with their customer service reps passed around for a month and a half trying to get this straightened out, to no avail, none of the reps even put this in the notes when they spoke to me each time. I spoke with countless managers and supervisors, who swore I was getting a refund of my money as I sent back all items to them they lie through their teeth they keep your money. They're a scam business look up the reviews I do not recommend QVC to anybody not only did they do this to me, but they close down my account like I was a thief, read the reviews people, they are not a good company I was sent dirty used items. These were supposed to be brand new HP laptops, top-of-the-line nothing but a bunch of garbage. My bank is fighting them right now to get my money back and then somehow they mixed up my account on QVC with my brothers who also bought a computer and my parents are bought one QVC is a scam company stay far away from them representatives and their supervisors are all full of it. They promise to call you back and they never do they hang up on you when they don't want to hear what they don't want to hear he's a crack company. No option to give 0 stars they are not even a one star company stay away stay away, stay away read more

I have not ordered from QVC for several years because of their poor customer service, product quality and the delivery of the goods they sell. My wife asked me to order something she wanted recently and I told her "NO". She said they "have gotten better" so I ordered the necklace she wanted. They got worse. I received a tracking number from QVC that was invalid. When I tried to get my money back I was told that it "takes 6 to 8 weeks for a valid shipping number to be issued". Really QVC? Stay away from this ripoff company if you don't you will be the victim of their ripoff tactics. BAD BAD BAD... UPDATE: The phone number that YELP has is not a working number guess the con artists moved out of town. read more

I wonder if anyone, ANYONE, ever reads QVC reviews on Yelp. I HOPE SO! Because, sure there are a ton of reviews on QVC about QVC products, however, you may notice a few things there. 1. If you write a review, no matter how well written and respectful (no bad words or name calling) it is, if it's bad, it's likely not published. So their published reviews are skewed. 2. If an item goes on clearance, even if it's been in stock for 5 years and has sold 150,000 items, it will suddenly only have 4 or 5 published reviews, and shockingly, they are all 4 or 5 stars. Odd how that happens. Onto the quality. It's honestly all over the place. I've purchased A LOT from QVC and some things have become staples in my closet, for instance Women with Control pants. I love them, they are fantastic. But some things are garbage, anything Lori Goldstein comes to mind. Her clothes are extraordinarily cheaply made with cheap fabrics and god awful designs. But there's more! Never buy gardening supplies or plants from them. I've purchased plants from nurseries online and have had success, but not with QVC. Every last plant that I've purchased there has died. Now, I'm a prolific gardener and I know how to keep a plant alive. Their plants are trash. Price. HAHAHAHAHA. Price? While some of their high end kitchen appliance deals are truly amazing, especially when they're on a TSV, usually their prices are absolutely nothing special; and as far as their clearances, really? They're usually laughable. I will say I bought my Vitamix from them and it really was a deal. I've also bought a lot of IT Cosmetics that I LOVE from them, IT really is the best cosmetic brand, imo. But on the whole, there is simply nothing special about their prices. Think Macy's. That's it, but without the good sales. Again, quality, ugh. No, on so many fronts. Convenience. Yes, it is very easy and convenient to shop through QVC, but it's that way through any online retailer and a lot of them have free S&H, that's a rarity on QVC. Okay, onto the hosts... David, he's very entertaining, I really enjoy watching him but the food stuffs QVC sells are so over-priced it's an abomination. Those poor seniors who don't get out much and think that they're getting a deal on a $45 bag of pot stickers. My god, go to Costco, they're $19.00. It actually makes me angry how they take advantage of the elderly with food stuffs and over pricing. Anyway, back to the hosts. The ones that are easy to watch, not obnoxious, and seem like they're probably not bald faced lying to you. Rick Domier, Sandra Bennett, Mary Beth Roe, Mary DeAngelis, Carolyn Gracie, Alberti Popaj, dan Hughes, love watching him, Gabrielle Kerr, Kerstin Lindquist and Jane Treacy. The ones I just can't watch: Not particularly because they seem like bad people, but because they rub me the wrong way. They include: Jennifer Coffey - I must say, I think she... lies, so maybe she's in the wrong category on this. Jill Bauer - I'm sure she's a decent person, but my god why the droning monotone all of the time. Your monotone voice puts me to sleep while irritating me awake. And then, there's, ugh, do I have to say it? Shawn Killinger. She's horrible. I feel violated when I watch her, like I need a shower, like I'm trapped in a carnival with a huckster selling horoscopes. She is fake, OMG, she is so fake, she is so fake that when humanity invented the word fake they had her in mind. BTW, did I say she's fake? She's fake. She's also rude, ridiculous, petulant and arrogant. Arrogant with a capital SNOB, snob. QVC, please reduce her air time. Okay, so I skipped a bunch of hosts. That's because I don't particularly have an opinion about them. I guess the rest are fine and I'll watch them... unless they're trying to sell a sponge or something, then forget it. One more thing about QVC. What is it about their sizing? WTH? You know, if you want to go to a size 30, just go to a size 30. Don't pretend like a 30 is a 24 or a 12 is an 8. Their sizes are usually 2 sizes too large. Remember that when ordering because convenience is not present when you have to exchange something through the mail. Then it's just a pain the butt. read more

QVC customer service washes there hand with suppliers regarding any parts issue on delivery. I have an issue with a treadmill with no manual, power cord, remote or stop key . There response was they could not help for three days with no manager name or any concern at all. This isn't the first time for this type of issue I will start looking to spend my money elsewhere. read more

Not good at all. False advertising of product. Return labels are USELESS. They don't pick up the phone..Don't waste your time on this company. Stick with a company you can trust, mine is AMAZON!! read more

Love QVC, but!!! The shows that don't have a host, only the seller. Very bad idea. Of course saves money but the hosts really make the show!

I ordered 4 white great crape myrtles on the 25 Feb and 2 more White great crape mrytles on the 26. Qvc said the delivery date would be on the 3 of April 2021. As of today no Myrtles has arrived. When calling qvc customer service they put it on Robertas plants. They could only tell me its inprocessing! BUT!!!! I have yet to recieve an update from QVC of the delay! If they can not get the items to you as promised on the date promised,, wouldn't you think they would email you a notification of the delay in shipping on your item? NOOOO, THEY DONT DO THAT! When I called Robertas they said they didn't have any information on my order. They said they are now shipping the white ones, and should be shipped soon. And as soon as its shipped they would be able to give me a tracking number. BY THE WAY I ORDERED 6 RED GREAT CRAPE MYRTLES DIRECTLY FROM ROBERTAS AND RECIEVED THEM 2 WEEKS AGO. BECAUSE QVC DIDNT HAVE ANY MORE RED ONES. SO I ORDERED DIRECTLY FROM ROBERTAS. I SUGGEST THAT IF YOU WANT SOMETHING FROM ROBERTAS ON QVC, TO CALL ROBERTAS DIRECTLY at 800-428-9726 TO ORDER. SEEMS THAT ROBERTAS HAS MORE CONTROL ON ITEMS ORDERED DIRECTLY THEN WHEN ORDERED OFF QVC! Shame on QVC to not give good customer service, by notifying the customers of delays on their orders! read more

QVC - Department Stores Near Me - West Chester, Pennsylvania

See all

I have been a long time QVC customer. I ordered the ex-large hanging indoor/outdoor basket of faux flowering vine that hangs. At over $70 per basket ( I ordered 2) I could not believe how cheap made these were. They are made of hard cheap plastic that I use to see years ago. Nothing supple about them. I will send them back and demand my shipping back. I will be more careful when ordering from QVC as I see the items they are selling are not of the quality they were years ago. Darlene read more

I ordered a product from QVC and had a very unusual problem, and it was not QVC'S fault. I thought it would turn into a major problem. It turned out to be the easiest phone call I ever experienced involving an issue with a product. The customer service agent was exceptional, I only wish I had her name. Thank you QVC. I will make sure to tell as many people as I can as to the service I received, and Will certainly purchase from you again. read more

DID NOT DELIVER.... I placed an order for Christmas, this is for my granddaughter it should have arrived today, but it will not arrive until Dec 27th. I have reached out to QVC several times. This is what they said in a nut shell; if you return you will have to pay for the shipping, let us know if you don't get it by the 24th. So basically they want me to sit here and wait to see by chance it will arrive the day before Christmas. Oh ok..NOT they do not care and will not take any responsibility. I will never order from here again. read more

Another QVC screw up. Ordered 2 bras in my size and color black. After finally arriving, received 2 in tan and 2 sizes too big. Called and was told to return them.....AND DUH, NO RETURN LABEL IN BAG. Maybe they should hire people with a brain who can read. Time for this place to get back to work and move away from their kitchen tables.... read more

Very upset!!! Still waiting after 5 days for my money on an item I was charged for in error. Over $500 dollars!! Never keep your credit card number on file. Noone is helping me at qvc. I called my bank to dispute the charge. I am so upset! That money was for bills to be paid. I will never trust Qvc with my credit card again. Basicaly I was robbed. read more

Terrible customer service. Refused to credit my credit card when the recipient of a gift card was unable to use the gift card that I purchased for her. QVC claimed the gift card is non-refundable and is keeping my $100.00. Their business practices should be criminally investigated. read more

If i could rate QVC a zero i would. I bought a nutribullet from them as i wanted to give the current one i had to my college son. The one from QVC is definitely a counterfeit one. The motor is so loud you need to wear ear plugs when you use it and its rusting by the blades. I contacted QVC about it and they said there was nothing they could to. Such a shame as i will never buy from them again. I had no idea they sold products that were counterfeit. This is 100% not a real nutribullet. read more

I broke up with QVC! This relationship has become dysfunctional. If QVC were a person, would you put up with they way they treat you? I think most would say hell no! Clearly the wheels have come off at this company and no one seems to care. They need to rethink their name....Dysfunctional, Deceitful, Disgraceful, is much more accurate description of what they have become. One of the last items I ordered was "in stock and ready to ship." This was not true and now DDD formerly know as QVC is blaming the vendor. I contacted the vendor and was able to get the product directly from them at the same TSV price. The vendor also shared with me that they have received several calls and complaints and are well aware that DDD over sold and is blaming them. I am returning all of the items that meet the 30 day return policy and canceling all of my auto-ships. Adios liars! read more

Don't do business with QVC. I ordered cactus roses from QVC beginning of 4-1-21 and got a big run around when I tried to find when they would ship the order. Finally fed up with them and cancelled the order. Meanwhile I ordered same type from website robertasuniquegardens. I get billed by American Express for $45 and Robertas doesn't show I ordered item. When I call robertasuniquegardens at 800-428-9726, this is the same phone number of QVC. QVC has no follow up and anyone doing business with them BEWARE. This company is using Robertas website for their own use. I would rate QVC a huge ZERO. Can you imagine that robertasuniquegardens phone is QVC's!!! Double thumbs down on this loser. read more

I would really like to give no stars but unfortunately I can't. I gave my fiancé money for a scooter he wanted. He called ordered it gave them his card number and the scooter was available for easy pay so he paid the amount down. They took the money from his account not even 2 min later received an email they cancelled his order !!!!!!! No where did they say you had to be approved for east pay and also said NO money comes out until it has been shipped. In this case why did money even come out of his account in the first place if it doesn't come out till shipped. If you had to be approved first then that's what should have been done before taking the money. He called and asked when the 400$ would be back in his account. The lady stated 24 hours and another said 2-3 days depending on the bank !!!!!!! Had no problem taking the money out now we have to wait on money that should have never been taking out according to the website. Definitely will not be doing business in the future and definitely false advertisement. read more

I've tried to keep looking at products at QVC, but it seems they no longer really want to do business. Years ago, I suddenly had an IT issue with my account after the HSN merger, and they could never get it to work right. They said just call in your orders. (???) So when I see an item I may want, I'll call to get more info and the representatives are sullen & rude, and don't know anything. When I've ordered a few things, they are overpriced trash from China. Sad, because I used to get all my Holiday shopping and birthday shopping from QVC. QVC & HSN are really not relevant anymore. read more

QVC makes it way too hard to return an item. Instead of their return label shipping out from the post office the day I dropped my return items off , my items have to sit in the post office until someone from QVC decide to pick them up. It's been 4 days now and my return items are still at the post office because of the type of return shipping label it has attached. Provided by QVC. I will never purchase anything from QVC gain. HOW ABOUT NO STARS IN STEAD OF ONE STAR RATING. read more

I placed an order for 5 items, lipstick. On the website they indicated the order did not go through. Each lipstick shipped separately, 3.50 shipping fee. I attempted to cancel when I received the first order and was told it was too late. Then I see in tiny writing on return label that there is a 6.95 Q return label fee deducted from my return. Business practices during the time of Covid are duplicitous at best. Won't be ordering from them again. read more

I bought several items from qvc had trouble with all of them I called all they do is give you the run around I don't buy nothing from them any more poor customer service save your money buy from a real company qvc is fake there all about the money that's it don't care about the customers thanks to all read more

I placed an order over the phone at 12:30 a.m. and notified the representative that my address had recently changed. She assured me that the order would be sent to the correct address. Yet a few hours later, I received an order confirmation showing that delivery would be to my previous address. I called QVC three times -- twice talking to a customer service rep and once to a supervisor, who called me back four hours later -- and was told that the order could not be canceled or changed and that they thought delivery might be to the updated address. Their solution? For me to deal with UPS and try to straighten out the address problem with them. QVC customer service, which used to be helpful and professional, has deteriorated. I don't plan to shop there again. read more

I am at my WITS END with a return process.... I am being completely robbed!!!! I ordered a laptop and when I received it I realized it did not have a DVD so I returned it after ordering a new one from HSN. Upon receiving my laptop they said I did not send back the right item.... WHAT!!!!! I'm OUTRAGED and I call them... they were RUDE - I asked for a corporate number read more

Disappointing customer service and business policies. Was with them for years and finally deleted the App and am done with them. Local businesses and Amazon can get my business. read more

Charged me twice. No manager callback. The customer system has a serious lag in updating information. I won't shop here again.

I waited for a sale on K65255 Ninja CREAMi 7-in-1 Frozen Treat Maker to come up for a deal with a special price. I ordered the Ninja early in the morning with no problems. Four days later, I get no notification of it shipping and I contact customer service and they said they don't know why its not shipping and that I will have to wait 4 days to be notified as to why it's not shipping. The next day (today), I get an email stating that they cancelled my order because they were unable to offer the easy pay that I had selected. Instead of emailing me and giving me the option to pay for the item in full, they cancelled it and the item is out of stock and at a higher price. If the customer service rep told me I would have paid for the item then. That is completely messed up. I should have been given the option to pay for item in full before canceling the order. That is jacked up. This is the third time that I have had issues with QVC and receiving my orders. Usually its just placing and order and getting an email stating that items out of stock even though their website says in-stock. read more

It was my first time trying to make a purchase from QVC. But one operator said that they cannot accept Canadian card after she got my bank information. She said that she couldnt enter a zipcode with alphabets. So, my order was cancelled. However, they charged from my bank account. And, wouldnt refund me back. Customer service is awful. I fee like I got scammed. Please, do not choose QVC. read more