I like QVC. I've bought numerous gifts for family members and friends over the years from QVC and never had a problem! I did not know QVC stands for Quality, Value, Convenience! QVC sells everything from electronics, to fashion, beauty, accessories, home items, health and fitness, and shoes! I have a sister who loves the Joan Rivers collection - particularly Joan's jewelry. Joan Rivers Classics Collection also includes clothing. Thanks, QVC, for providing affordable quality gifts for family and friends over the years! read more

I've never purchased anything from QVC or HSN (both sister companies) but have always enjoyed their rather quirky hard sell presentations pushing everything from designer dinner rolls to laser-activated pet stain removers. Real time infomercials that generate an astonishing $6.6B in revenue. That said, both may soon be headed into Chapter 11 bankruptcy due to the onerous debt from their merger and the precipitous erosion in cable television viewership which is limiting their reach into the Debit Cards of the Midwest. No matter, I'll always be fascinated by any pitch for signature BBQ tools endorsed by Robert Goulet or Michael Bolton. Comedy on television is fading fast so I'll take it anywhere that I can find it... even if it leads me to a Joan Baez Spice Rack. Here's five stars to their survival. read more

QVC with one star! I'm amazed. We order all the time. We get great prices on quality items. Typically we have a coupon and free shipping. We have three QVC TV Channels on Spectrum. My daughter is always watching. We get postal coupons and email deals with our account. I'm recommending. read more

I spoke with Christie at QVC and have me transferred to her supervisor and she said that my information is permanently stored at their system even if its inactive or no activity whatsoever. I wanted my information deleted from their system which she said they can't do. With the hacking going on, there's no guarantee that their system won't be hacked. Even if the account is closed, they CANNOT guaranteed that they won't be hacked. Someone needs to look into their practice. It doesn't make sense to keep an account open even if there's no activity. read more

I purchased a Keurig Supreme coffee maker bundle from QVC less than a year ago. Unfortunately, the machine has already burned out. When I contacted QVC for support, I was redirected to Keurig. However, I purchased this product directly from QVC and expected QVC to stand behind what it sells. The lack of assistance has been very disappointing. read more

QVC - Department Stores Near Me - West Chester, Pennsylvania

This is about shipping! This happens often to us- 10 days ago the product I bought on QVC (12 days ago) was in a town 10 min from our house- at a UPS facility- then they transferred it to USPS- why??? I still haven't gotten the product and there's NO delivery date listed (there was earlier, now it just says its in transit)- its just in limbo- so frustrating! :( read more

I wish I had googled QVC customer service issues before ordering from QVC. Apparently if you are a new customer and order a big ticket item on easy pay for the first time, QVC will cancel your order and hold the funds.. I have not received a response from corporate yet but I made a complaint. That is probably one of the dumbest ways to treat a new customer. This is the impression they left, they are thieves. I will not get my item and they still have my money on hold. It reads as "pending" with bank which can only be disputed once the hold is released by QVC. When will I get my money back? read more

Customer Service is horrible, i received a bill for items i returned and now they are asking me pay for them - they even had a collection agency send me A Letter, i am a Senior and don't want this aggravation and don't have funds to pay for items i returned. QVC CUSTOMER SERVICE PLEASE GET YOUR ACT TOGETHER read more

This return period policy for this company is confusing and frustrating. Is it 30 days, 60 days, or 90 days? See pics in my review from their website. If a product is defective, the return should be accepted. A gold purse I ordered started having areas of color rubbing off. My return was accepted; however when I did not receive my refund and when I did the online chat with a customer representative, I was told it was too late to return the item. The dates they told me were wrong. I was told the purse was sent back to me. None of this was communicated to be beforehand. With this company, "the customer is always right" motto does not apply. Communication with the customer would be appreciated and helpful in establishing a satisfied and loyal clientele I disputed the charge with PayPal and the case was determined to be in my favor and I was refunded the amount of the defective purse. read more

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Ordered two sets of flickering candles from QVC. Right after the return time expired, one quit. I called QVC customer service and the rep was sympathetic and he said he would see what he could do and promised to call me back the next business day. No call, no warranty and lost a customer. I would think that the manufacturer has some kind of warranty but nope, it was QVC as the manufacturer. Of course my purchase was not a good value, because it is now in the garbage. Stick with Costco, they have an amazing return policy. read more

QVC - $70 wasted - Department Stores Near Me - West Chester, Pennsylvania

I have been a QVC customer for years, decades actually. A couple of years ago due to a credit card on file expired and an easy pay was missed. Did they email or send letter, no. They waited 3 years and sent it to collection.​​ I paid the collection in 9/2025. Recently QVC canceled my account without notice. When I called they said I had an unpaid easy pay that c wasxsentvto collections. I called collections and was confirmed payment satisfied in 9/2025. When I called QVC I was told I had to have collections send receipt. Seriously QVC should have contacted me directly about payment. QVC is financially unhealthy and loosing viewers and customers. It is no surprise if this is how you treat long time customers. read more

WARNING AND BEWARE!!! I agreed to an Easy Pay charge of 47.00 on my charge card. I then went to get gas and my card was declined. I then found that QVC not only charged my card the 47.00 but hours later charged the entire unauthorized amount of 196.00 to my charge card. Thankfully I had another card or I could have been left stranded. A supervisor at QVC said it was a "system error" and the charge would "fall off". I understand how that works but now I have to wait days and possibly a week for this unauthorized charge to be removed and cant use the card. I will be reporting this to the credit card company and filing a complaint with the Consumer Financial Protection Bureau and the Federal Trade Commission for unfair business practices. Shame on you, QVC read more

Being such a large company, the service should be better. customer service is awful. every time I buy an item, i end up paying double, nobody give you answers. Billing department does not know what they are doing. i have paid almost 49 dollars more . read more

I purchased a Shop Joe propane generator a few years ago. The unit carried a 2 year full warranty and QVC offered an additional year. I did not need the unit for power failures for about 2-1/2 years. The unit was hooked up to a brand new propane take properly and would not start. I contacted the vendor (Shop Joe). Their customer service is 100% overseas. They did not offer a repair, however they did offer a replacement. It has been over a year and a half since I reported the issue. They have been claiming that they are "out of stock" on this item and that there is no other comparable unit. Checking on line, I do see other web companies having them. I have documentation from the vendor that a replacement is "coming", but it never comes. I contact them about once a month. I did reach out to QVC and they will not do anything about this. We have been buying from QVC for years and have spent 10's of thousands of dollars with them. I can't believe that they will not, at least, assist by pressuring the vendor to honor the warranty. Warning !! Do not purchase Shop Joe products. read more

Do not purchase anything from this site. They sent pantihose with a bunch of runs in the fabric. Now I have to pay for a refund. BS

Return shipping costs are outrageous and deceptive! $20 shipping for one $100 stockpot!

I ordered a Denim and Company top. It came wadded up in an open package. The top also had makeup on it. There was no doubt the item was a returned item. I contacted QVC, and received a flippant "sorry about that." The person suggested I return the item for another one. Thing is, I would have to pay the return fee - something I refused to do. This is the second time I have received returned items. It will be my last. If QVC can't sell me a new product, then I will buy elsewhere. read more

I often watch/buy QVC and enjoy all hosts but found it necessary to say Shawn Killinger was repeatedly rude and condescending to Rick Domeier last night 12/1/25. Turned the Chanel rather than be exposed to Shawn's toxic words. read more

They put a $113.14 hold on my card for a purchase on the monthly payment plan. Then they canceled the order completely without even telling me. I logged into their website to check delivery and noticed that the order had been canceled. I called them and they told me that I was not approved for the monthly payment plan and that the order had been terminated. It's been over two weeks and they're still $114 hold on my card. I've called them for five times and they keep telling me that they're gonna release the hold but they still haven't and that was my son's Christmas money. read more

I have not had any problems with my purchases or returns. While in Pa for a few days I wanted to visit the QVC studio store so I called customer service. Sadly the customer rep said it was the first call she had received regarding the store and could not provide any information regarding location or availability. We didn't want to risk making an unnecessary trip to their facilities so, maybe we can make it on our next visit. read more

Just tried to order on website and due to bad design, could not see where to change shipping address. I've shopped with them over 30 YEARS! Finally talked to a nice CS lady who took my order but offered only 3 easy pays while website offered 5!!! NEVER AGAIN ordering from them! read more

ordered a pair of shoes for an event in plenty of time to have received them. The shoes never arrived. Every few days they send an email saying when they will be delivered and it's backed up by a few days each time. At first they blamed it on their "carrier". Now it's like "good news your item will be delivered on Thursday..then Saturday..then Monday.. What a joke. For the price I paid for these shoes and shipping they should be ashamed. Their service is as bad as their programming. read more

This place has me so frustrated about a return I WILL NEVER BUY ANYTHING AGAIN FROM THEM! Not that they care because they are going under. It isn't hard to see why! read more

Be very aware. I ordered 2 items back on 6-18-25. It showed both would arrive by 6-28. Nothing yet, absolutely no Status in sight. So I called customer service and was told they are having technical problems in their warehouse. As of today 7-2-25 nothing at all- no status. Be aware if you are not receiving items you thought you bought. Only received an apology 2nd time I called and was told nothing they can do but send a message to their warehouse. Unacceptable business to us customers. They need to do much better. I'm so disappointed they can't ship the items I bought. I'll end up canceling my order, My money will end up going elsewhere read more

I bought 2 sets of a popular QVC pottery baking series. The first time they get wet, they craze heavily and get dark stains in the cracks. They become unusable and I have to throw them out. Very expensive mistake!!! QVC c/s refused to help, they said it happens sometimes that there is a bad batch and oh wellllll.... Crappiest kitchenware ever. This was my first & last purchase from this ripoff company. read more

David's cookies dough from QVC I will never purchase this cookie dough again.It is THE WORST!!! Awful cookie dough I followed the directions to the Letter. I even tried baking them two different times every time the Butter began meltoways yeah, they melt away right onto the cookie tray, they crumble. You cannot even lift them up with a spatula or pick them up with their hands as soon as you do. They break apart, creating a mess wherever the person is trying to enjoy the cookie unbelievable.I will never purchase this Brand again. David's cookie dough is the worst. It is nothing like they represented themselves. On qvc my cookies crumbled into pieces every time I try to pick up They break apart never again buyer beware read more

QVC - Department Stores Near Me - West Chester, Pennsylvania

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Horrible company. Purchased a 17 inch laptop computer. After delivery determined the power cord was missing. Contacted customer service arranged for a replacement & received instructions to return the computer that was missing the power cord. Before I received the replacement QVC for some reason cancelled the replacement & closed my account. This was all done with no communication verbal or written. Luckily I have not yet retuned the original computer that was missing the power cord. Have made the initial payment on time. Called customer service to determine why my account was closed. Although the rep was nice she had no idea what would have justified closing the account. I have been a loyal customer since the 1980's. Will never do business with them again. Sad there were once a reputable company. No longer. read more

Temptation oven gloves recall...I purchased 6 pairs mostly given as gifts. Now recall requires a picture of each pair, I have copies of receipts proof of purchase but unable to obtain photos . I have contacted the phone number for registration of refund and QVC both referred me to the other and stated that they can not refund without photos . How ridiculous and unprofessional is this! Shame on you QVC, David where are you read more

I don't usually shop at QVC but my mother does, and in 2012 she purchased for me several cookware pieces as a gift. Despite the fact that they were non-stick pans (which over time will break down and get trashed), they came with a lifetime warranty. In 2018, I had one of the pieces replaced because the coating wore off and QVC took care of it eventually but it required multiple phone calls because they would promise me one thing on the phone and not follow through. Thankfully, I kept good notes. In 2018, I had another piece replaced but this time QVC had no identical replacement piece so they had to substitute larger pieces in different colors. I was just happy to get them to finally ship them to me (again, multiple calls) but in the end it worked out. Last month, I tried to have another pan replace. This time, QVC wouldn't honor their warranty. They said the 2012 order was so old it wasn't in their system (thankfully, I kept copies of all of the order paperwork and shipping invoices). And, QVC's new policy isn't to replace pieces under the warranty but instead to just offer a refund. I could live with that, but they also said that since my mother ordered the pieces, she would need to call them to obtain the refund. And because they had no record of the order, they couldn't offer a refund because they didn't know how much to refund. They asked me to send in copies of everything, which I did. I talked to four people who "added my notes" to my service record but no one ever called me back. Supervisors supposedly did and left messages, but my cell phone never showed the call received. I finally gave up trying. I get it... they are stupid to offer lifetime warranties on non-stick cookware. I don't know if they do that anymore. But if they are going to do so, they should honor it. Still, the cookware lasted 12 years so that is worth 2 stars. Customer service is horrible though! read more

I ordered a " Total Fit" gym - sale price $699.00 ( half off) , sale confirmation received, packing slip created , item never received to UPS . Never received item - called , sale "voided" - no notification. Still have item at FULL price - item number changed by one digit- will not honor sale price. DECEITFUL. THIS AN ILLEGAL BAIT AND SWITCH. Disgusted . Would leave negative stars if possible read more

I have been a customer since I was nineteen (in the 1990s) and what happened recently really disgusts me. (The two star rating is due to the fact that some customer service reps are nice and helpful, the items that we like and use are good, and some of the offerings are exclusive to QVC. As for things we didn't like or didn't work for us, we returned (but... keep reading.) ((I have gotten over 300,000 views (my pics and reviews) in the past ninety days on Yelp.com. Thank You!)) (1) We made a huge payment in December. It is not reflected on their end. (2) We made two returns (the Koolaburra pullover was way too darn big for me, and the water filters did not work for us) on January 5th. The rep told us not to make payments on the items we were returning, especially since we were not planning to order anything else. Meanwhile, I am getting numerous emails and text messages about my account being "past due". Also, received an email that the recent fire has delayed many of the returns (I don't understand why; I am sorry, it's awful that the fire happened, but how is this related? No explanation was given in the email). (3) We didn't see anything we wanted to order, until one day we were watching. Well, I couldn't order anything. Our account had been locked out. Due to the "delinquent" status. (4) It is the 27th, and when called this morning, was finally able to get the returns processed. (So, for three weeks, they were sitting somewhere.) (5) However, on our end, we have gotten two late fees (over $40 ea.). (6) The second rep today gave us the total balance (over $1000) due which is inaccurate, because some items are on "easy pay" while others are coming from another payment method. (Again, referring to #1, we paid off most of the balance in December. One or two items on easy pay or "special financing" were remaining). (7) Here's the worst part of this whole matter. My credit score went down 108 points because they reported this credit card account as "delinquent." Not cool. (Why were our returns not processed immediately? Again, sitting for three weeks. How is this my fault?!) This is really disappointing. Honestly, I am not sure if we will continue shopping on this site, due to the many mistakes and oversights recently. read more

the dooney and brouke product failed. The cross body bag flaked after one year and neither qvc or dooney offered assistance. Buyer beware

if I could give zero stars I would. never received order and they say I do. I have proof of no delivery. won't replace or refund. SCAM

I would leave zero stars if I could for this company. I care for an aging father with dementia and do all of our shopping online. Medical supplies clothing groceries prescriptions, utilities and all other accounts are tied to our visa debit card that I have never had a problem using. Until QVC that is. They canceled our order saying that our payment method was unverified. We attempted to duplicate order with my paypal account, which has also never had a problem at any online merchant over ten years. These orders, too, were cancelled, saying my payment method was unverified. Through multiple calls to the number they provide in the email, which goes straight to voicemail, by the way, i'm told that my funds can't be released yet. So over 1500 in funds tied up because they can't verify a credit card that has been used at every other online merchant. I will never recommend this company to anyone. I meet or speak to in my life. At the time of this review, they are still holding over twelve hundred dollars of our funds on two different payment methods for orders that we will never receive, which I now have the pleasure of letting an old man with dementia down as he attempted his christmas shopping. What a shitty company QVC is. read more

First time shopping with QVC...NEVER EVER AGAIN! Stay away for your own sanity and to save you hours of trying to resolve issues with delivery and an exchange. During Covid, I've been doing more online shopping than usual (and that's saying something!). All of the providers and deliver services out there have been phenomenal and I want to personally thank them all. :) I decided to purchase a fairly expensive piece of kitchen equipment through QVC, in lieu of the manufacturer's site or the big A, because I wanted to earn triple airline points. No surprise I haven't been traveling at all since March, but am desperately trying to keep my high airline status. Big mistake. HUGE! The original order I received was the wrong color. I called a QVC rep and they informed me I could do a return using their prepaid USPS label; however, that dollar amount would be deducted from my "refund" amount even though I requested an exchange for the desired color. My regular USPS carrier picked up the return over two weeks ago. There was no sign of tracking available until almost a week later. It turns out that some companies, like QVC, employ secondary "carriers" to pick up packages from USPS and then return the items to the warehouse. QVC doesn't tell you (doesn't know?) and your package stays in a a state of limbo until "somebody" finally decides to scan it (i.e., tracking is not available). Fast forward two weeks from when I drafted this review: I kept looking at my QVC account every other day and there was no information about a "return"/exchange AT ALL. So I called...again. The rep informs me the return has been received. Great. Do you know when the exchange (different color ) will be shipped. "We don't have nay information on that. They handle it in the warehouse." Me, "Okay...uhh." Three days later I log into my QVC account and it suddenly shows returned received and a refund had been issued. So, called again. Me, "What about my exchange?" Agent, "We're sold out of the desired color." Pulling hair out now because I could have just ordered from another retailer and received the wanted equipment weeks ago. Rrrrrr. No email was sent to inform me. Nada. In short, QVC has some the worst, uniformed customer service I have EVER had to deal with in my life. Two words: STAY AWAY! Don't say I didn't warn you. read more

Received a text message that a delivery was going to be made the following day so I took a day off of work to accept delivery a signature was required and delivery never happened reach out to QVC customer service said they never sent text message.this company has the worst customer service and the worst communication, they should really work on there commitments amazing there still in business read more

I love QVC. I love that I can watch a detailed video or view pics of almost every item they offer before I buy, order it, and a week or so later, it's at my doorstep. I like that there's no fuss to replace or get a refund when something arrives damaged or not at all. They also make it a lot easier to get unique items you can't get locally. Like you can get New York Cheesecake or Bagels or lobsters from Maine, with no delivery. The price might be a little higher, but it's not higher than if you ordered the items on your own to be shipped. There are other delivery services out there that charge so much more. All in all, I think it's a good fit for me and my household. read more

I ordered two products from QVC and I paid the full account on that day. They put me the easy payment plan that I did not request. I have called customer service three times about this situation to no avail. My recommendation is that if you pay in full and QVC puts you on a payment plan, call your bank and see if your payment was paid or that QVC put you into this plan to make more money. Very displeased with QVC. read more

QVC does REPEAT episodes during night and early mornings. If you order a product, let's say with a special price or free shipping or both, YOU WILL NOT GET IT AT THAT PRICE ! One time, I sawna posted sign on TV stating that show was prerecord thprices may not be the same. They sure are NOT! I haven't seen that recently. I realize QVC may want to save $ by rebroadcasting yesterday's airing BUT their customer is being treated in a deceptive manner because a person does not find out until the very end of the order that they are paying 30% more than intended. When I spoke to a service person, they refused to honor the pre- midnight price at 0430 a.m. So I cancelled.. QVC does not listen to their customers. There was a time when QVC honored a price for 30 days after it aired when it happened once to me. But after that, it seems that policy has disappeared, unless of course, I was lied to. QVC is a big disappointment. read more

found an item online for my daughter. They sent me a discount code but couldn't find where to enter it online. Called and told the girl what I wanted to order and the discount code. She placed the order without the code so I reminded her. She apologized, took the code then said I wasn't eligible for the code so I told her I didn't want to place the order. Oh too bad she 'accidentally' already placed the order. Now I get to go through the tedious process of getting my $80 back. Be very careful with this company. read more