John was great and very professional. He fixed the refrigerator in a timely manner, and the cost…read morewas very reasonable. I would recommend them 10 out of 10 times.

Response time was quick, they were confident in their skills in repair, professional and…read morepersonable. They communicated well throughout the process. Would definitely recommend!

I needed somebody to fix my dishwasher in a pinch. Jeremy was able to come through with a timely…read moreand professional approach. His communication is on point of when he will get there, etc. I would recommend him to anybody (and I have).

Been using Jeremy since before Covid. He's always responsive, does what he says he will do and for…read morea very fair price. I would use nobody else.

Willie & Montreal were awesome! Very polite & professional &…read moreworked to figure out a solution to the problem. I would hire either of these gentlemen in the future.

This company is horrible.....gamble at your own risk. They will charge you a large service fee for…read morecoming out to do an inspection ( without scheduling an appointment)....then the quote will be astronomical!!! Then if you tell then to only fix what you call them for....they will then in turn tell you unless they fix everything that "they" see....they will not repair your equipment. This can be things that they "think" will go wrong in the future. How can two $20 gas lines...turn into a quote for $1200+????? Smh. Don't waste your time!!!!

Rauf repaired my elderly Mom's dishwasher and he was professional and priced well. My mom is 94…read moreand she really appreciated how kind Rauf was with her and her issues with lack of hearing. Great service!

Needed the fridge looked at, wasn't sure how fast anyone could come out. Someone showed up the same…read moreday. Got it sorted, paid what was quoted. No surprises on the bill, which was nice.

My dishwasher broke and I was able to schedule a service with this company. I was very impressed…read moreand happy with how fast the results were given with me. I believe it was within 24 hours! Very time efficient. As well as the customer service while I had a concern. The customer service agent Savannah provided great care, highly recommend as it is a company that cares for their customers!

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

They have done repairs on two appliances - very good job! The last time, Serge got my ancient…read moreMaytag dryer going again, working better than it has in years! Responsive, reliable and fair prices!

They offer the best service, quality, and value in this category. Why? Because I've been in other…read moreplaces around the area and no one gave me a quality service. So if you are looking for experience, knowledgeable people, here is where you should stop!

DO NOT USE THIS COMPANY!!!! On October 15, 2025 they came…read moreout and repaired my washer which was not draining they found a sock in the drain, The unit is over 13 years old and I never had an issue. Thanksgiving weekend November 28, 2025 I notice my normal load was not drain properly I called the company on December 1, 2025 a Monday, They said they would com out to check it Wednesday morning they did not show up they did not call to reschedule. I texted them 12/3/2025 he told me he would show up on Thursday at 2:00 PM they did not show up to check the drain, DO NOT USE THEY DO NOT GUARANTEE THEIR WORK AND WILL NOT SHOW UP IF THEY DID NOT FIX THE PROBLEM $320,00 DOWN THE DRAIN!

First of all, this is a real local business and not a broker that connects you with random…read moretechnician. Kyle himself answered the phone, agreed to come today, inquired about the issue and model number so he got the part that likely failed. He was spot on, my dryer needed a new heating element which he replaced quickly and left the machine working well. Super clean job and great to communicate. He was even early, I will definitely recommend and use him again.

Kyle, at Mensk Appliance Repair, did a great job on our 20 year-old icemaker. He identified the…read moreproblem quickly, was able to order the needed part, and when it arrived, came back to install it. He then waited around long enough to ensure that the icemaker was indeed working properly. I highly recommend Kyle for his good work. He is efficient and knowledgeable and I was grateful to find him. We will be using Mensk Appliance Repair again.

Robin did an amazing job. He diagnosed both our washer and dryer quickly and efficiently. I would…read moredefinitely recommend.

Immediate response!! Robin was great. Took his time and was very professional. The job was a little…read moremore difficult than he thought, but he did it and we are so happy we chose Lux Appliance Care!

What a great experience! Again! We have used their services in the past and they never disappoint…read more Super-professional and friendly from the first phone call to the completion of a very long overdue project. They are always positive, helpful and seem genuinely happy to provide service. They even fit us in on a tight deadline (thank you!) I couldn't say enough great things about this company! If you want prompt, professional and friendly service at fair prices, call Sierra Shred!

Excellent and timely communication and coordination of pick up…read more Priced within competition