My experience with Yellow Cab began on the wrong foot and unfortunately continued to deteriorate throughout the entire trip. Before the taxi was dispatched, I informed the dispatcher that I would be using a transportation coupon for the fare. When the cab arrived, I immediately noticed that the interior of the vehicle was in an unacceptable condition. It was visibly dirty, had a strong odor of cigarette smoke, and the air conditioning was not functioning, making for a very uncomfortable ride. In addition, rather than taking the most direct route via the highway to the airport, the driver chose to travel on local roads, unnecessarily extending both the duration of the trip and my travel time. Upon arriving at my destination, I presented my transportation coupon. The total fare should not have exceeded $40; however, the driver charged $50 and departed before the matter could be addressed. Immediately afterward, I contacted the dispatcher to report the incident. I was advised that the matter would be escalated to management and that someone would follow up with me. To date, I have not received any response or communication regarding my complaint. Based on the condition of the vehicle, the driver's conduct, the apparent overcharge, and the lack of follow-up from management, I cannot recommend Yellow Cab. I hope the company takes appropriate steps to improve its customer service, vehicle standards, and accountability so that other passengers do not have a similar experience. read more

certain employees hang up on you while you are speaking, ths dispatch totally unprofessional, very uncurtious and rude. sometimes i wil get a nice cab driver will be nice and a woman dispatcher as well. the man who answers the phone needs customer service training. totally disappointed, i would do his job 1000 times better he sounds so miserable, then quit!!!!!!! read more

Two strikes; we will not use this company ever again. First bad experience: a driver never showed up after we pre-booked the night before. We called dispatch and the woman said she was trying to get a driver to us. We said forget it and drove ourselves. Now today, a driver showed up in a FOUR passenger vehicle. We pre-booked a five person van last night. The dispatcher repeated to us, "five passengers, five pieces of luggage" When the driver showed up with his vehicle, my husband said we wouldn't fit. The driver of the cab called dispatch, dispatch then called us. The woman on the phone said they didn't have us down for five people and it would be an hour to get someone to us. She offered to send a second cab and we declined. read more

Worst cab service When stop and shop called cab in store two people came out and called after me the same cab driver came and took both of them and I'm still standing here hour and half still waiting. read more

We have used Quincy Yellow Cab often for early rides to the airport since Uber and Lyft won't come out to Marina Bay early in the morning. We always book the night before. and tip well! We had requested a ride this morning at 5:20 AM for a 7:00 AM flight. We received a phone call at 5:30 stating the driver had pickup up another rider and could not pick us up! This is unacceptable! We then had to drive our car to the airport and will be paying $40/day to park for a 10 day trip. We are livid! What a terrible way to run a business!! We plan to report this unacceptable business practice to all Massachusetts agencies! WE DO NOT RECOMMEND QUINCY YELLOW CAB! TOTALLY UNRELIABLE! read more

I have been taking this cab for 9 years, however on March 18,2021 at 7:25am I called for a cab the dispatcher said it was going to take 15 to 20 minutes well that 15to20 minutes turned into 45 minutes then when I called them back to ask where how longer for my cab they said it was going to be another 5 to 6 minutes that 5 to 6 minutes turned into an 1hour and 10 minutes not only was I late for work because of them, I had to the bus, it was cold out that day and now I'm on their black list when I call they don't answer or they hang up on me because they see my number. if anyone had the same situation or had another problem, report them to the City of Quincy city cerks office 376-1135 read more

I had a very early morning flight out and Yellow Cab had no problems with my early pick-up time. The lady on the phone was polite and clear. The cab driver came 10 minutes early too, at around 3:20 am. One potential problem was that I don't recall the lady on the phone asking for a phone #. So if the cab driver couldn't find my address (and he almost did not), it would've been a pain. The driver was pleasant though rather inquisitive. I did chat a little bit but I was more interested in just getting to the airport without much distraction. The ride was smooth and comfortable, as driving along the Southeast Expressway at that time shouldn't be too hard. Price was not too bad, which was $43 including tip and toll. You can easily pay by credit if that works for you. read more

Always reliable, on time, and clean... from jetting about in the theater district, to airports drop offs, to job interviews when the pike is down to one lane and they're working on the bridge replacement by BU... Quincy Cab always comes through for me. I'm tall, 6'5"... I always request a minivan, and QC always delivers - get the pun?! I've been using them since 2013 and will continue, as I believe they are the best in Q-Town. read more

Called this cab service today to get home from a mechanic shop about two miles away from my house. I was told by the dispatcher that the cab would get there in about 10 minutes and it actually got there in less than five so I was pretty happy with that. The fare came to seven dollars and change which wasn't too bad. The driver could have been a bit friendlier but that's okay. Overall the service was good and I would definitely use this company again. read more

Called the day before I needed the service to schedule and the very lazy dispatcher told me to simply call when ready. Well, you guest right!!!! They conveniently do not have cabs available now that I need it. Guess I will not be getting to surgery on time. read more

The worst, i had a cab driver that refused to take me the way i requested him to go.f rom North Quincy at the bridge, he took me up through Milton. His way would have cost me $4.00 more dollars. needless to say he didn't get it, not after threatening to throw me out of the cab if i didn't shut up. Then there's the early morning pick-ups that are never on time. Made it to my appointment by 5 minutes. I ask my insurance company to try anywhere first, before calling them. read more

Drive like a dick, get a shit review. Cut off two lanes of traffic to make a right turn. You suck. read more

Quincy Cab - Taxis Near Me - Quincy, Massachusetts

This transportation business is the worst in America, I called the dispatcher for a ride and she was extremely rude and inpatient. I didn't understand what she said and she yelled at me, and after I repeated one new time she said BYE and hung up the phone she is very rude and deserves to get fired immediately. read more

Worst cab company on the planet. I've been flying for over twenty five years to book a cab on line is a nightmare I had to call dispatch 6 times because my booked cab didn't show. The phone on their web site is NFG. Be very careful if you use them their dispatch service sucks. read more

There are two things I would expect from a cab company: they will know how to get you to your destination and they will display a slight bit of customer service. This company failed to do either. I called a cab and asked it to arrive at my home in 15 minutes. Three minutes later, the dispatcher called me and asked "where the f--- are you?" When I said I was inside, she said "The driver is waiting for you outside." I said that was fine, although I did not expect him to be there yet. Her response was to hang up. At that point, the cab driver started beeping his horn until I came out. My destination involved the following maneuvers: straight, left, left, straight. I suppose "stopping at the destination" was also one. The driver went 0 for 5. He left my house and went the wrong way, then yelled at me when I asked why we he had his right blinker on if the destination was to the left. After guiding him myself, he forgot to stop and drove past my destination. Again, I don't expect black limo service from a taxi, but this company really lacks the bare-bone essentials. read more

Called for a ride to the Quincy Center T station. The driver set the mood by asking me immediately why "my husband" wasn't driving me. He spent the rest of the ride ranting about illegal immigrants. A deeply unpleasant and uncomfortable experience all around, made worse by the fact that he was so deep into his rants that he often forgot to drive through green lights. He was on time, so I guess that was a plus? read more

Getting a cab from the local super market is awful, when it is warm they come at a decent time when it rains/is cold fall winter forget about it. If it is snowing you will wait a long time I don't know if this is required of drivers but they sit in the car while you load/unload your food supplies, not all but some drivers. read more

Next time I'll take my chances with UBER!!! Called them at 530am to make an appt for them to pick us up at 615am. Called to check up at around 620am since they'er late and stated to me all of the taxis are at Logan!!!! REALLY??? Customer service people! I know you need to make money but where the hell you think I'm going??? LOGAN! Kill 2 birds peeeeople!!!!!! Sighhhhhh........... read more

Not what I'd call top notch service -- among other things, if you're at one of the T stations late at night and there isn't already a cab there, they refuse outright to dispatch a cab (on the premise that one'll just show up, sooner or later). It's also pricier than I'd want, which in a city with a competing service makes little sense. Many of the cabs are in mediocre condition: given that the office on McGrath Highway is a dump, you might think the owner puts every dollar into a cabana on Tahiti. But I used Yellow Cab extensively for ten years when in Quincy, at least weekly (grocery shopping), and they were generally reliable. Beyond that, if there's a huge delay in getting cabs out to you -- avoid getting a cab around 4 PM, if you can, when there's a shift change -- they'll tell you, and are pretty frank about it. This is by no mean a given, as one can see in the review I'm about to give their competitor. That being said, their competitor bought them out about a month ago. Were I still living in Quincy, I'd be miffed, and you should keep an eye for service to deteriorate. read more

We've used this company a few times, but only for short trips within Quincy. The show up quickly, but the drivers range from offering to help us with our luggage to just waiting in the car. Each car we've been in has taken credit card, and their meters are nice and visible so you can anticipate how much you owe before getting out of the car. Through previous experiences, they've told us to just call at the time we need a taxi, i.e., not call the night before telling them when we need a taxi by...however, we learned the hard way, dont do this during a busy or quiet time, as one holiday they only had a handful of drivers, so the ETA for pick up was 15-60 mins! I appreciated their honesty though, as we needed to get to the airport by a certain time. Another random note, but I am always surprised how brief they are on the phone; they never read back your phone # or the address to confirm they wrote it down or heard you correctly...so far no hiccups, but I'd think it'd be better if they did that, as I always worry they'll end up in some random other location. read more

Used this company to travel from Quincy to downtown Boston on Dec 16th. I left my iphone 5S in the cab. Realized 20 minutes after the fact. Called the dispatch office, gave them my info and cab number. Within minutes the cab driver responded that he found the phone and returned it to their head office. I was able to pick it up a few hours later. Honest and reliable. Thank you driver of Cab # 32 read more

If you live in Quincy, I highly recommend Yellow Cab of Quincy. The drivers are friendly, courteous, and always speak good English! The credit card machine in the back seat always works and they ALWAYS know exactly where they are going. I have had to rely on yellow cab for early morning trips to Milton hospital, and even a ride home from the store when i buy something heavy. Yellow Cab always comes through for me and I know I can count on them to pick me up within 10-15 minutes of my phone call. Definitely the best cab service around. read more

Always late ,and the woman that answered the phone was rude! This is the worst taxi service in Massachusetts.

This was the first and last time I'll be using this is cab service. The driver started our ride by scolding me for not telling the dispatcher which side of the building to use (no one asked); likewise, the drive never appeared on my side of the building, where a large parking lot exists. Hmm... The we took trip is exactly 1.8 miles, according to Google maps and the guy charged me 15 dollars, after having driven 5 minutes out of the way because he passed the correct street. Never, ever again :/ read more

I've taken this Yellow Cab many, many times. Never have I ever encountered such a bad taxi driver until today. The man was not only unfriendly but told me he didn't know how to use the GPS in the taxi. I was so appalled that I told him to just drop me off at Quincy Center Station so I could take another cab to where I wanted to go. What a waste of $10 for a 3 minute ride I could've easily taken with a bus. Extremely disappointed since this is the taxi service I usually go to regardless of what town it is. Maybe I'll only use Yellow Cab in Boston. Usually very friendly service. read more

I've had almost all completely positive experiences with the folks at Yellow, and I have taken cabs from pretty much every company in town. The old timers are friendly and likable, and the dispatchers are always friendly when answering the phone, and have even engaged me in chat when I hadn't called in a while to check in on me. Great service. I see the other post complaining it sometimes takes 20 minutes and others takes 5, but that is to be expected. Some days are busier than others. And I am also of the mindset you don't call a cab until you're ready to go. If you're concerned it will take them 20 minutes to show up, be ready 20 minutes early. Don't get mad at them for metering if you call them when you aren't ready and they come quickly. read more

EXTREMELY DISSAPPOINTED!!!! I called them late at night on thursday january 4 for a ride from the north quincy T station.I came in from the last subway.Their usually is a cab or cab(s) at that subway station.Their was a big snowstorm that day,but their were many snowplows out in the area.They recently took over other cab companies in the area too.I was standing outside in the freezing cold weather for about an hour with luggage!!!....they mentioned it could be about 20-30 minutes or so.*It should NOT have been that busy at that time of night.*After calling 911, a cab FINALLY showed up in about 5 minutes.I have a medical condition.This was EXTREMELY POOR service!!!I blame BOTH Yellow Cab & the MBTA for very bad S-L-O-W service!!!! Glad I don't take cabs too often!!!~ read more

Called for a ride to the airport for 2.45. At 2.50 I called to see if they were delayed. The lady on the phone said yes they were delayed. I then asked would they be much longer and she said "probably, we are busy and hung up" 4.05 the driver pulled up outside my apartment beeped the horn and called my cell phone. I went to call him back and I saw he drove away. I do not recommend this cab service if you need a secure ride to the airport. read more

I'm not going to waste too much time writing about these guys. Basically, here's what happened: We call them from a bar in Quincy around 9 PM for a pickup. No one came, so we called again, and they acted like the first call had never been placed. They arrive about 20 minutes after that. We should have closed out, but we didn't, so we asked for a minute to sign the bill. The man behind the wheel said 'yes,' but when we came back out two minutes later, he was gone. Again we called the dispatcher (third call for one cab at a relatively dead hour on a Tuesday night), who informed us that apparently we only had $5 on us, which is why the cabbie left. Of course, this was not the case, but the dispatcher couldn't care less, and told us that another cab might be able to pick us up in about 20 minutes. What?.. then she told us, "if you don't like it, walk." read more

Richard Spencer is the best cab driver! Not only does he rescue the elderly from untoward and deceitful thieves, he is very helpful with directions, opening doors, and carrying bundles and suitcases. He deserves a raise! read more

I have used Quincy Cab for getting to the airport all the time. Reliable, clean and on time! Always nervous they won't come but they do and early! I always get the same cab driver and have gotten to know him . . .great guy and great conversations! Thank you Quincy Cab! read more

Yellow cab was there when Uber cancelled. Reliable. thank you I didn't miss my flight!

Most drivers are extremely rude and impatient AND NOT ALL DRIVERS WEAR MASKS. I waited over 25 minutes for a cab only for him to pull up to where I was and almost leave a minute later. This isn't a one time thing this is a continuous problem. I understand that cabs aren't going to wait around all day but when you have your customers waiting around all day the least you can do is wait there a few minutes!!! I've had to get on the cab with heavy bags which takes me a second to get down the stairs and have been RUDELY rushed by these drivers. These drivers do not know how to be professional or kind. Oh and the people that answer the phone?! Even more rude!!!!! Always have an attitude over the phone, always extremely ignorant, a few times that I've called the person over the phone is rudely eating then claims to not hear anything (due to the loud crunching) and has customers basically yelling over the sound of crunching. I've had so many bad experiences with this company, as recently as yesterday July 4th. I took a cab to a family members house down the street and the cab driver, who did NOT HAVE A MASK ON AND GOT UPSET WHEN I ASKED IF HE HAD ONE, took a wrong turn and kept going down the wrong street to add more to my total. These drivers are some of the worst, rudest drivers I've ever experienced. And I've taken cabs in Boston and New York. Would not recommend to anyone, especially anyone that's not white. I see why uber is taking over in this area, Uber drivers always have their cars clean. Yellow cab of Quincy? The cabs (even the new ones like I was in yesterday) SMELL HORRIBLE!!! They smell like old stale cigarettes mixed with new cigarettes, and body odor. Not to mention they're always filthy & the drivers always look like they just crawled out of bed. Done using this horrible company. Attached, is a photo of the driver from yesterday who refused to wear a mask. read more

Quincy Cab - Yellow Cab driver who refused to put a mask on & drove the wrong way intentionally to charge up - Taxis Near Me - Quincy, Massachusetts

I waited 30 minutes in the rain for a cab to show. I had to call twice. The cab driver was pleasant and efficient, thus the two stars. I would never consciously choose Yellow Cab of Quincy again. read more

This is the WORST business I have ever encountered. I dont even believe that the reviews below are real people because they are so untrue. I wish I could give them zero stars. Four times I have called this company, 2x for a ride to the airport, 1x for a ride to Amtrak, 1x for a ride to Logan Express. I missed the Amtrak train because the driver showed up 15 minutes late. When i called, the dispatcher was rude and told me I wasnt the only one waiting. Thats fine, but at least let me know so I can arrange other transport. 2x, the cab didnt even show up. Again when I called, I was told 5-10 mins, "we're really busy"...etc...very rudely. When I called again after the first two times, they just stopped picking up. The other airport trip I barely made it because of the same poor service. One time I scheduled a cab for a ride to the airport the next AM, they never showed up, when I called, they said they dont schedule cabs in advance and you just need to call ahead that morning- ok, well why was I able to do that last night? She said they had no record of my calling. Its always the same excuse, 5-10 mins, ok, fine but I need to be there 10 minutes ago, not leave in 10 minutes from now. You cant just be late for things like planes, and trains. They WILL leave without you. Every time I have had to take on a lot of extra cost due to the unexpected failure of the cab to show up. Parking at Logan is so expensive- hence why I called a cab in the first place! The ridiculously rude attitude of the dispatchers only adds salt to the wound. read more

We have used this company to go to the cruise terminal on several occasions. On both trips we were taken through Chinatown to get to Summer St in South Boston in the opposite direction resulting in a one way fare of roughly $55.00. This is a metered ride as is a trip to the airport. On the way home today we told the driver to go by way of L street in South Boston however he did not turn on the meter. When I pointed this out to him he said I could pay him what I paid the other guy who took us through Chinatown. We ended up paying $60.00 for what should have been a $45.00 ride. The issue here is not so much the money but rather the attempt to deceive the customer into paying more money which because of our easy nature they were able to do. If using this company, know your route and be sure the driver stays on it. Be sure the meter is used if going to the cruise terminal or airport or you may end up paying more than you should. Some of these drivers could also use a course in courtesy and customer appreciation. We have had good drivers from this company and appreciate the service provided however we give them one star for the deceptive practices of some of their drivers. read more

Worst company ever would never recommend late all the time

I hate driving, and with not so great bus service near me, I frequently take cabs. I've tried probably every cab service in the area and no others compare to Yellow Cab of Quincy. The cabs always come quickly and the drivers as well as the dispatchers are always friendly. Never had a bad trip with Yellow Cab. read more

The cab drivers are friendly. ..but the woman that answers the call when you first call in is soooooo incredibly rude and disrespectful. I was disgusted. read more

After the MBTA bus blew me off by just leaving me at the bus stop I walked to President's Plaza in Quincy.(Holy Moly it was at least 2 miles) After I finally got there I went to the Dollar Store, my actual destination, I decided not to trust the MBTA bus so I called Quincy Cab. The guy picked me up and was very nice. I recommend Quincy Cab if you need a ride in a pinch or any other time. read more