My garage door stopped working in early July 2024. I was already an existing A1 Door customer, so…read morethey were my first choice. I booked an appointment online and awaited my service date. My technician arrived right on time and his name was Ethan Chenault. Ethan was first class all the way. He performed a 29-point inspection of my entire garage door system and shared with me in great detail all the components and their function. Ethan then worked up a quote and I agreed on the spot to have the work performed that same day. I ended up getting an all-new motor, brackets, springs, keypads, rollers, etc. When I tell you I could not be happier it's the God's honest truth. In a post COVID world having a TRUE PROFESSIONAL in 2024 is like a breath of fresh air. A1 Door charges a high premium and in my opinion it's worth every penny. The icing on the cake was when my wife came home and was more fascinated by the new door than I was. She found it remarkable that the same door and rail system could magically become so QUIET. We both kept saying to one another "Can you believe this is the same door?" My old LiftMaster was from 1999 and had a great life. My new garage door is the quintessential leap into the 21st century. My new LiftMaster has a camera, an app for my phone, and external keypad entry. I get notifications when the door is open and closed and I can view activity in the garage in real time. Lastly, I have great peace of mind knowing the parts and labor have a full warranty. A1 Door Company is appropriately named. My experience was A1 all the way.

We attended the Richmond Home and Garden show and set up an estimate with this company we told them…read morewhere we lived asked if they serviced the area and that we traveled just a little over an hr to get to show. Brandon came out today for the estimate this is also the gentleman we spoke to at the show. Brandon gave his estimate which was higher then what he quoted us at the show, I asked why his response was because of where you live we would have to charge the extra for travel to your home, I told him we discussed this before we set up the appointment for the estimate so I feel it was a bait and switch, why would I pay their company to travel to me for me to spend my money with their company. had they told us this at the show we could have saved their time and ours, so they wasted money traveling to us.....just be aware

Highly recommend. Great service! Rob showed up the same day I called for our garage door repair.read more

From the owner: Garage Door Installs Garage door repairsread more

My door wasn't working so wanted to get a quote to fix. I was told it would be $70 charge, but I…read morecould use that against any cost if I used them to fix. I showed the what was going on, I went back inside to go to work and an hour later I come out to him saying I owe $600 and the garage door was not fixed. I about hit the floor and called him out but he said that's the cost. So I wouldn't get the cops called on me, I paid it, and was going to call the manager to get it squared away. I ended up speaking to Robert who is the owner of the Ashland branch and explained to him that I was expecting a $70 quote not a $600 bill and the garage door was still not working. He said I signed a contract, but I called him out on that because I never signed anything and he admitted to the tech drawing line through my signature spot. Fraud? He then even agreed that I should've got a quote first, and even told me I should've refused paying and called him directly ( impossible to get a hold of anybody at that company as they use a third-party ). I requested half of a refund which I thought was generous. He strung me along for a month and I could never get in touch with him. I had to even fake a tech call from my wife's phone number to actually get a call from him. In the end, he blamed the company owner on not giving me any sort of refund. Absolutely horrible service and borderline illegal. I've submitted a formal complaint to the Better Business Bureau of Virginia to have them handle it.

Prompt service response. Technician provide a fair estimate and completed the door opener…read morereplacement in a couple hours. Quick clean and efficient installation.