3 weeks my riding and push mower in their shop. They don't answer their phone most of the time. No…read moreanswering machine. Horrible customer service! They finally brought them back. Riding mower never serviced. Charged me (a senior) $65 to pickup and deliver without servicing my rider. The push mower just needed a new carburetor and they added on stuff I didn't ask for. Charged me $225. Bad value.

Great group of technicians, I dropped my craftsman push mower off on a Monday, and they called on…read moreFriday that it was ready to pick up. The mower had been sitting for over a year and they got it running like brand new, they even cleaned and polished it up for me. Overall it was very cheap compared to buying a new push mower. $80 and a very satisfied customer.

bogus invoice charges!…read more Charged for a gallon of gas when i personally filled the machine to capacity before bringing it back ( experienced renter). Over charged credit card fee by 100%, which violated CC company rules. Hate a copmany that tries hiding behind the computerized system and it's a waste of my time to go back and argue about something that should not have happened. It's not the money..it's the principle of the transaction being fair an honest.

I needed to put 10 decent sized trees in and needed a two-man auger for the job. After searching…read morefor the best price, I saw Lawrence Tool Rental was very competitive. I contacted them over the phone and they were very knowledgeable about what size of an auger I needed for my job. I went in and they were fast, friendly and helpful. I will definitely continue to give my business to someone who honestly goes above and beyond to make sure the customer is taken care of. Great job LTR.

THE EROSION OF CUSTOMER SERVICE AND CUSTOMER SATISFACTION. I receive an offer in the form of a post…read morecard from Reynolds Farm Equipment. Let us get your mower ready for spring. How did they know? I'm guessing the post card was for the previous owner of my home, who sold me the mower with the home. Sure why not? They even volunteered to pick up my mower. This would be the first time in 4 years that I would have the mower professionally serviced. Fortunately, I was at home at the time of pick up. I had already purchased several items to service the mower myself. I gave the pick up driver a quarter of oil, air filter, oil filter, deck belt, blades, alternator, etc...(see attached pictures). I was credited $35 for my supplies. Oh, I forgot to say I was called 2 weeks after the mower pick up and told it would cost $1237.42 to service my mower. Wow! I couldn't remember if I gave them a mower or a car. But I said to myself, the mower is gonna look like new. I get the return delivery, after being warned that they couldn't use my blades. I was told my blades were the wrong ones, so they just sharpened the existing ones. They don't look sharpened and they look the same style as the new ones. My blades were returned to me. (Thank you) My deck belt was not changed, nor returned. The pick up driver said I only gave him a bag supplies. (Not true. Were the blades in a bag?) My mower was still filthy and had grass clippings on it. They say they repaired my existing oil leak, but they didn't clean the old oil and dirt off the mower. (I did tell you that I paid them $1237.42, right?) I called to ask about the deck belt and why the mower was still dirty. The reynolds farm equipment rep defended his driver and said they didn't receive my deck belt. I told him I would double check my garage just to confirm what I already knew. And he ask me to send pictures, which I did. I asked should my mower have been a little cleaner for what I paid? He told me he would give my photos and pictures to the service manager and have him contact me. It's been 2 weeks now and I haven't received an answer or a call. They said they did a fuel additive, but they left no fuel in the mower. They said i needed a new battery (not sure how true that is). They sold me 1 new tire, but didn't bother to put any of the tire stem caps back on. They did change the oil and spark plug. Please check out the photos. I will never use or recommend this company to anyone. I'm not saying they didn't do anything, but I'll let you be the judge if what they did was worth $1237.42 (And don't forget, they credited me $35 for my "basic" supplies.

Reynold's has been keeping our 35 year old John Deere mower going for years now. They offer a…read morewinter tune up deal and will pick up and service your tractor for a low cost. We take advantage of this deal every year. The folks on the service department are friendly and helpful. They are located near the Boone County Fairgrounds in Lebanon. They carry a mouth-watering assortment of new Deere tractors of all sizes, gators and other lawn care equipment.

service was great. my machine was repaired quickly and at a reasonable price. the work was…read morethorough and i will return for future service.

Dave was honest fair and resourceful. Would recommend him to anyone. He gave me an assessment of my…read moremowers problem and offered a fair alternative. Shop and work are was immaculate

I took my mower in to have a basic tune-up done on. Nothing fancy, change the oil and filter,…read morecheck the spark plug and sharpen the blade. After six weeks they still had not gotten to it. The owner kept apologizing and making excuses. I'm sorry but either hire better people or don't keep taking in work you can't get to in a reasonable amount of time. I took my mower there back in 2017 and they did a good job and completed it in about 2 weeks thus why I went back this time. Unfortunately it appears they are not very organized or we'll run now here in 2019.

This business does good work and prices are reasonable AND they will pick up and drop off your…read moremower if you do maintenance during winter. So convenient!

Unfortunately, had a bad experience and it just seemed like bad communication between departments…read more The guys in the shop were really nice and helped me pick out what I needed when I was there. However, when it came to delivery my order was over 2 hours late and they only sent it out after I called for the third time without any notifications or updates that they would be late, the dispatcher let me know after I called that the original truck broke down. Then for pickup I called 3 times before I was sent to a dispatcher who finally got a pickup scheduled days later than my original pickup time. The first two times the person who answered the phone seems annoyed that I called and just said "we're busy" and did not give me a pick up number or anything. The dispatcher told me that she never notification that the pickup was ready. Additionally, when I asked ove the phone if the extra time would be charged or if it was on them, one of the shop employees said I would have to pay based on when it was picked up. I now know that wasn't true but it really stressed me out because I was completely left out stranded and had to stay home from work for 2 days to wait for them to do the pickup and had no idea when and if they would actually come. I spent $150 each way for delivery and I only live 10 minutes down the road. The whole point was I needed things to be timely. I would rate the shop experience 4/5 and the delivery experience 0/5. While I would absolutely rent from them again, I'm never doing delivery. The equipment was in good working order and the delivery driver was nice and helpful when he did get there.

I'll start this by explaining I am not the most comfortable person around a construction setting,…read morebut as soon as I stepped into Runyon I instantly felt better. I have started to take on bigger projects around my house and this past weekend it was time to tear out a cement patio and replace it. I wanted to figure out the quickest and easiest way to do and I needed a Jack hammer. After browsing all my tool rental options this not only seemed reliable, but by far more affordable. In comparison, the HD would require a $350 deposit for a $90 rental. I believe I spent a total of $133 on a Jack hammer, 2 chisel picks, and a wheel barrel. Best part was, I got a refund on a chisel pick without even asking. They asked me if I had used both, which I hadn't, and they just refunded me. I loved that!! The employees are all incredibly friendly and helpful here! Like I said, I was a bit uneasy at first, but once I started talking to someone, I was feeling much better. Overall great employees, good prices, and reliable tools!!

We have purchased mowers here since it was Leon & Steve's. Today was our first experience with the…read morenew owners. Jay was rude and charged for 2 hours, they only worked on it for 1. We will never be back.​

Always receive excellent customer service and good prices on servic parts and equipmentread more

Fast and great service . Price was what they had communicated at scheduling…read more Would recommend

Price gouging, incorrect diagnosis, bad communication between the office and the techs.read more