Great shop--honest, direct, and knowledgeable. No upselling or misleading, just straight answers…read more Jose took great care of me. I brought in my Fisker Ocean to check the A/C for a possible leak, and they did exactly what I requested--nothing more, nothing less. Really appreciate the professionalism. Highly recommend.

My evaporator core had a leak and I was struggling to find somewhere that the price was reasonable…read moreand a place that I trusted. I wanted to get my AC fixed before summer hit! I went to 3 places and this is the place I chose. Thanks to José I felt comfortable to bring my car there. The price was VERY reasonable and they did a great job. It is a very labor intensive job and they got it done way faster than I expected which was great. I felt like José was very honest with the diagnosis and price and that's hard to find sometimes being a women walking into these places sometimes. 10/10 would come back if I had anymore AC issues and would recommend to anyone. Thanks again!

Wish i was warned beforehand that there is a $150 diagnostic fee if you decline to service your car…read morethere. This is the first autoshop thats charged me so much just to get an initial inspection done. Edit: they reached out to me and Mark went out of his way to make things right. Really appreciated the outstanding customer service.

I had a 7:30 AM appointment and arrived on time, checking in with Mark, who was the only…read moreprofessional and respectful person I dealt with. I requested a full inspection ($150 quoted over the phone). By 10:30, after about 3 hours, my car had only been moved into the garage with the windows left down. No inspection had been done, no updates were given unless I asked, and the vehicle was never lifted or properly inspected. My car is otherwise very smooth, with only an occasional minor front-end squeak, no steering issues or shaking. Despite that, the staff member with tattoos (possibly the owner) began suggesting major issues and speaking as if he already knew the problem without any inspection or test drive. It felt like he was trying to guide the narrative toward serious repairs before anything had actually been done, which came across as unprofessional and dishonest. At that point I chose to leave. Mark apologized, agreed the situation wasn't handled properly, and confirmed I did not need to pay since no inspection had been completed. While leaving, the staff member with tattoos implied that "work" had already started, but nothing had been done on the vehicle at all, it hadn't been lifted or inspected in any way. Overall, aside from Mark, the experience felt disorganized and not transparent, and I won't be returning.

I had a great experience with Toy Shop of CypressI brought in my Lexus and they did an excellent…read morejob from start to finish. They were professional, honest, and took the time to clearly explain the issue and what needed to be done. The work was completed efficiently, It's hard to find a shop that combines quality workmanship with great customer service, but they really delivered on both. I truly appreciate the care and attention they put into my vehicle. I would absolutely recommend them and will be returning for any future repairs.

Just got off the phone asking for a quote on a couple of items I thought I needed for my recently…read morepurchased used Sienna - oil change and transmission service. The gentleman on the phone said the transmission fluid is for life unless I'm towing or carrying heavy loads. When I questioned why I see that it's recommended online he says that dealers will recommend this service all day but if you check the Toyota maintenance manual it says you don't need it. Man! I haven't even been to this shop yet and I'm already getting a good feeling about this place. It's a bit more expensive for an oil change than other places that have quoted me, but I like that they use factory parts including Toyota oil filters. I'll update this review once I get the car in for my first visit. Stay tuned.... 6/29/26 - Brought my Sienna in for an oil change + complimentary 30-point inspection (since it was my first time there). Jared took the van for a spin, brought it back and lifted it up. They found a little oil seepage coming out of the transfer case. I let them know that I did see a transfer case drain/fill on the CarFax report before I bought it. Jared thinks they just didn't torque it properly so they were going to retorque and clean up around the area and keep an eye on it. Worst case scenario, they would need to order a new drain plug gasket and I'd have to come back to get it replaced. Thankfully, the drain plug just needed to get tightened. I was in and out in almost exactly an hour just as Robert promised. Thanks The Toy Shop team!! Pro Tip: they are booked out at least a week in advanced so make your appointment ASAP!