Turn and run, this location is the worst. Believe the other reviews, doesn't even matter if you HAVE an appointment you're not going to be seen for 2-3 hours. Unapologetic to the end, and unsettling when diabetic patients are fasting and haven't been seen for hours (even when coming at opening). Never been to a lab where this has happened and having been to a couple this was unprofessional and a waste of money and time. Save the $8 in parking and find another quest lab. Do Better. read more

Great lab techs, but the way this business is run is frustrating. There's no front desk, and the process feels very disorganized. We were already running 30 minutes behind, yet a lab tech who was supposed to be drawing blood was pulled away to help people check in instead of keeping appointments moving. Martha was great and very helpful and was Soooo smooth it did not hurt me at all to get my blood drawn, but she also had to stop to check my insurance, which added to the delays. The staff themselves seem hardworking, but the business operations and scheduling process really need improvement. read more

Quest Diagnostics - Techs doing front desk work when we're spreading running behind schedule 5 times during my 30 minute wait - Laboratory Testing Near Me - Whittier, California

Do not recommend being on the waitlist at this quest location. It says wait time can be 30-60 minutes when you register; however, this is not the case here. I joined the waitlist at 8:47am with only 1 other person ahead of me on the waitlist. There were only a few people waiting so I believed that it would only be an hour wait. Especially because they were calling people back pretty quickly. I normally don't rate establishments low, but in this case there needs to be a change. Either don't accept walk ins or update your wait expectations to be more accurate so that people don't waste an hour or more waiting to never be called. Especially when they charge $8 for parking. Facility is nice, but not enough chairs. Staff was nice and friendly. They were fast and efficient. I ended up waiting almost 2 hours. Minus 1 star for setting unrealistic walk ins wait time expectations. Minus 1 star for charging $8 for parking Moral of the story is never go to quest without an appointment. read more

I frequently come here to get my blood drawn per doctor's orderers and the process is always easy and efficient. The office is always clean and well maintained plus there's plenty of parking. The MyQuest app is intuitive where I can conveniently schedule an appointment. Upon arrival the staff is notified by simply clicking on the text link provided. I'm automatically added to the wait list that's displayed on the message board. The staff are always friendly, polite, and attentive. The Phlebotomists are professional, precise, and informative. I came here last week and had my results the next day! Great and seamless process! read more

Quest Diagnostics - Laboratory Testing Near Me - Whittier, California

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I should have read the reviews before going in. Today I went in without an appointment. I've been coming to this facility for years with an appointment. I checked in at 7:45 AM and it stated 30 to 1 hour wait time. The monitor was not on and after two hours of waiting I asked the technician why it was taking so long. She was rude and just said they see appointments before walk in. It already been two hours and I am fasting and she said that everyone is fasting. Needless to say she didn't update me and she just told me I was number eight in the waitlist, so I had to leave after two hours of wasting my time. to top it off, I had to pay an eight dollar parking for fee. Horrible never again. They should just not take walk ins! read more

Albert (Filipino descent) was professional and technical. He is thorough with the entire process and was on point with the needles when my blood was drawn. I would request for him again on my next visit. Thank you read more

Terrible layout. Check in at a kiosk and hope for the best. Wait time says 30-60 minutes but it is not accurate. Still waiting 1 hour and 30 minutes and nothing. Just waiting to be called. Do not go here if you have a choice. read more

I don't understand why this lab gets such low review ratings. I have always had prompt, courteous service. The technicians are professional and caring. I highly recommend them. read more

The technicians are generally very good at their craft, and the appointment system is pretty good, but the communications are lacking, in my case, I was given stool samples to collect at home, then return; However, they did not tell me that I needed an appointment to return them (or check in as a walk-in. I was in a hurry this morning, and didn't have time to wait, but that fact was not told to me read more

I'm not really sure how she did it, but this is how it turned out to be. I have done blood work many times in the past, but this is definitely one of the worst one. read more

Quest Diagnostics - Blood work - Laboratory Testing Near Me - Whittier, California

Recommend scheduling appointment. Usually called in within 10 minutes. Please have staff step away from door when call in out names Some of us are very hard of hearing read more

This is the second time I've been here and both times it was a very good experience. I don't know where all the bad reviews come from. I guess not many people who actually receive excellent care bother to leave a good review. I find the staff exceptionally helpful and attentive. Both times my appointments were right on time as scheduled. And it is one of the few places I've been for blood work that they didn't poke me several times before getting a vein. Kudos to Veronica who assisted me today. Very polite, caring and helpful to see that I was comfortable and relaxed. All the staff are very professional. read more

Wait list is not recommended..... eventhough you are told is about 60 minutes wait. I've been sitting for almost 3 hours and no one of waitstaff list had been called. read more

An Absolute ABOMINATION! You make an appointment weeks in advance, only to arrive to a tiny room packed with over 40 plus sick people, with no visible staff to answer your questions, and an electronic board that does not display any information regarding who is being waiting on or who is next. I waited for over an hour and they never called me once. Also, they charge $ 4.00 an hour for parking and don't validate. I would rate this lower than one star if I had the option. Any scam this bad should be put out of its misery. It's a disgrace to the medical world. read more

NO more clerks BUT this was more frustrating for the lab technicians and patients. It was painful to observe patients checking in. Not all patients are savvy with technology. A technician was helping patients but it was frustrating for both. In theory, automated check in would be convenient and efficient, but we forget we have people that are not computer savvy, patient with visual problems, or have issues with motor skills. We still need someone to greet and give a human contact as well as guide and assist. read more

Quest Diagnostics - There are no more clerks BUT this was more frustrating for the lab technicians and patients. - Laboratory Testing Near Me - Whittier, California

The staff was beyond professional, knowledgeable and PATIENT. Not knowing I could've made an appointment, I showed up 20 minutes before opening, hopping not to find a long line. I was alone until 7:28 (had enough time to research their website and make an appointment for 7:40, LUCKY!). 7:29 they opened the Lab, I checked in, seconds later they already called my name. God bless you lady who helped the guy with the Jean jacket with fear of needles, you made him feel VERY confortable. You made his day!. read more

I have been to three Quest Diagnostic locations and the Whittier location is by far the best. This is the second time to this location and have been taken in before my appointment time. It is important to make an appointment to save yourself time. Several days before your appointment, they will text and email you a reminder. The day before your appointment, they will email you a link to check in. Or upon arrival, check in at the kiosk. Just type in your name and phone number. Then you scan your drivers license both sides and health card both sides. It's that simple. Now on to the blood draw. Leslie explained very well what she was going to do. The draw was so painless. Barely felt a thing. I do highly recommend this location!!! Please note location is Unit 210. read more

After being turned away from the other Whittier location at Painter and Whittier, I came to this Quest location instead. I was helped almost immediately after checking-in. The phlebotomist(I think his name was Albert) that helped me was friendly and made small talk while entering my information and drawing blood, he really made me feel at ease. The other employees I saw in the hallway said hi as I passed by and were all pleasant. The facility was clean, including the bathrooms. The whole process was quick and painless, I was in and out within 10-15 minutes. I would definitely return to this location again. read more

My phlebotomist Ivy was absolutely incredible! I hate getting my blood drawn and typically come close to passing out every time. Ivy was extremely accommodating going above and beyond to make me feel comfortable. She was very kind and easy to talk to. She got me a bed to lay down and alcohol wipes to smell if I got lightheaded and afterwards she put an ice pack on the back of my neck to help keep me from getting queasy. When she was drawing blood I didn't feel a thing and had no bruising. There are no words to express how amazing she was. You could tell she loved her job and was very good at it. Hands down the best experience I've ever had getting bloodwork and I don't think I'll ever go to anyone else ever again. That girl deserves a raise read more

I'm not sure why there's so many bad reviews. All I know is this is the best experience I've ever had at Quest. This location is extremely clean and updated. The staff was AMAZING! I took my 2 yr old son to get blood work today 2/14/2024 and the girls were SOOOO SWEET and helpful! They were talking to him the whole time and treated us with such care. I appreciated the upfront estimate after insurance coverage so I knew what to expect. I will definitely be returning to this location for any blood work needed. The girls were young, but extremely professional, knowledgeable and went above and beyond to make us feel welcome, comfortable and they did great helping me keep my son happy and calm. Loved our experience! read more

I visited this location recently and I had a great experience. I scheduled my appointment online and the process was quick and easy. Martha was the phlebotomist who drew my blood and she was great. No pain and no bruising. read more

This place is always clean and the staff are really nice. Don't really like how they have it now when you check in to be honest. I liked when you were able to walk in and talk to someone in the front now you have to wait until you are called to speak to some e or have any questions to be answered. read more

Staff is very personable, caring, and professional. I've been here multiple times and have never had a problem. I've also witnessed staff being extremely professional with other customers. read more

Had a really bad experience here with the door greeter / check in host here. Every place I go to and Dr I visit no longer requires masks if you're vaxxed so I walked in not knowing it was required (my email or text confirmations didn't state it was required either) and this greeter guy took it seriously. I was asked if I had one and I said no but I'd be more than happy to put one on, and one of the nurses heard me and got me one, all the while this guy is freaking out going, you don't have a mask? Why don't you have a mask? I tried explaining (while putting on said mask) to him that I didn't realize it was needed and it was an honest mistake and my other doctors don't require it and he snaps at me saying "well thats them, not here" and starts rushing me to check in on my phone. Dude , go outside and touch grass. A world outside your check in kiosk exists and its really pleasant to be in. Not everyone exists in your "mask only" world , so don't have a cow if someone is innocently confused by the requirement , yet willing to comply. I'd definitely recommend getting blood work done by their phlebotomy specialist Priti (or privi? Super sweet Indian lady) but the Walmart greeter killed the whole place for me read more

I been going there for over 15 yrs very nice fast it's more convenient now. They remodeled it and it's much faster.

To the super cranky and ultra-intolerant nasty woman working at this location this morning (short, with short mousy brown hair and glasses) I certainly hope you do not treat everyone, specifically all of the senior citizens, who come into your office, as crummy as you treated me this morning. I arrived at (what I thought was my appointment time), and attempted to check in. Now mind you, I've been coming to this location every three months since my cancer diagnosis in 2009. I apparently did not completely complete my online appointment three months ago, but I had it in my calendar to be there this morning. This is the first time this had ever happened (my bad, and I'm not above taking responsibility for this issue). So this woman comes out to the waiting room and says my last name. I thought she was calling me in for my blood work. Nope!! She failed to explain to me that she was there to help me check in and didn't even bother to state that until I was completely confused and then, she just continued to treat me like a total idiot, not indicating that my check in didn't go through and she was there to complete that with me. Lady - you should consider walking out the door and re-entering that Quest Lab with a TOTAL attitude adjustment because seriously, you suck. Again, I've been coming to this location for YEARS and have never EVER had an unpleasant experience here. I really love all of the techs and we always enjoy conversation and pleasantries, but honestly, this woman was a piece of nasty work. Unfortunately, I did not ask for her name. All other experiences at this location throughout the years deserve five stars from me. I would give this morning's experience and this tech no stars if I could. Takes alot to make me spend this much time writing a negative review but managers at this location need to be aware of my experience so she can reel her crummy self in!! read more

Okay... where do I start . The number you get is completely automated . You CANNOT talk to personnel . I had to get blood work done and when I make the appointment, I didn't receive a confirmation email , and there's no way of checking your appointment. Then they also didn't tell me I had to fast before my appointment... I'm lucky I forgot to eat today .. Then FINDING IT ??? Impossible. It's a suite in a random building that took me 15 minutes to kinda find . I ended up parking in the Trader Joe's a few buildings down (otherwise I think if you want to park closer you have to pay to park in that lot ), and walked toward where I THOUGHT it would be . Fortunately , I ran into a gentleman who helped me find the office . They have NO SIGNS on the entrance to the plaza , no signs on the building you enter, and ever so slightly they have their sign on the front door . I would have been late, but again ~fortunately~ my appointment was 20 mins later than I thought it was !!! So that worked out .. but still insane . There's no personnel to even talk to when you enter . You have to sign into a kiosk . When I got inside , the place was PACKED . No seats available, had to sit outside in the heat , which is impossible since we need to be INSIDE to hear our name when called . Which is important , cuz they don't take you at your appointment time ... they were half an hour behind schedule ... everyone in the waiting room was livid . If you have the option of choosing where to go , PLEASE PLEASE PLEASE do yourself a favor and go somewhere else . I'm typing this as I'm in the waiting room wishing someone told me this before making an appointment here . read more

I'm disappointed by my last visit. I hope all phlebotomists know how to enter a vein and not go straight across. I have a huge bruise thanks to the woman that helped me. It hurt me in the moment, usually never hurts.. and I knew she was going in a weird way.. I hope that woman and everyone else draws blood gently and effectively.. there's a lot of elderly people and that's not good to do. read more

This is my third time coming the this quest and I have to say it's the best one I have been to. Workers are very friendly. I had Danielle this time around and she did an amazing job! Whenever I have to give blood there's always a problem finding a vain, she had no problem finding one and was so gentle. It was the fastest least painful blood drawn I ever had. read more

I walked in for titer testing and it was pretty full at 2:30pm on a Wednesday. You sign yourself in on a tablet and there isn't any "front desk" you speak with. It was super easy! I love how accurate the appointment times they give you are. I was seen on the dot for my estimated time of 2:50pm. There's an option for them to text you once it's your time soon as well if you want to leave and run errands. They got through a packed waiting room so quickly. The phlebotomist working with me was SO nice and talked about how her son is studying to become a doctor! I just really faint with seeing my own blood and it was the first time I didn't feel dizzy at all. I parked in a TJ's parking lot and got some groceries because I think their parking might've been on a time limit and you have to pay. But be aware the security guard in the TJs parking lot is there to make sure people don't do this. read more

I am always reluctant to get a blood test, but Danielle at Quest-Whittier was great. She was kind, gentle and professional. She made my visit great. I plan to ask for her on my next visit. read more

I had my blood work done today and they are so professional and very courteous. My appointment was at 8am and I was out by 8:10am. By making my appointment and giving my information online, it made everything go smoothly. The phlebotomist, Albert, put me at ease and made for a pleasant experience. On a prior visit,I had to go urinate real bad...luckily they wanted a urine sample. I hoped that they weren't upset when I filled 2 cups! read more

The ABSOLUTE WORST business. Came in the morning to do a walk In appointment for my son and was give an 12:50 appointment, came in to the said appointment but upon checking in my appointment said a different time. Even after showing them my appointment confirmation they would t take me! No staff in the front to assist anyone, so it was very frustrating to say the least, no one wanted to help me out because they were with patients (which I understand) take your business else this place is terrible the whole staff is terrible. Ie wish I could give this place zero stars. read more

Worst place to get blood drawn , they yell at every single guest that comes in . No one helps you figure out how to check in no one is even in the front so you have to figure it out on your own. They can't find your order and blame you and your doctor . Super dirty , blacks walls and nothing looks sanitized . The lady who took my blood stabbed me so badly that blood squirted out!!! That shouldn't happen!!! And when she finished and covered the blood with the cotton it soaked up ! The cotton ball has never filled up with blood whenever I finished a blood test!!! read more

Quest Diagnostics is such a joke. How they are allowed to work in the medical field is beyond me. You can't get ahold of a live person over the phone to ask a simple question, you get to their facility and they don't have a front desk, I catch one of the practitioners attention (cordially) as a guest is walking out and they immediately shift their body language to disgust, and walk away as I'm asking a question. The utter rudeness is unacceptable. Sad, miserable beings work there, stay away, go to Labcorp instead! read more

Let's be honest you're only here because it's in the same building as a doctors office. Been coming here for years and it's always been inefficient with a long wait. Don't expect to go in and out read more

Terrible service, long waits, unkind staff. I would much rather go to CVS minute clinic for a quick appointment.

My mother lives close to this location & has been going here for years & they validated parking. Suddenly they will no longer validate parking. The parking lot will only give you 1st 15 min free. My mother is on a very limited income so $4 for an hour for her is a-lot of money. She is also handicapped. She will no longer be coming to this location read more

Early in the morning appointment preferred. Wednesday & Thursday usually less people around waiting than other days after 8:30am very little or no wait @ all. Monday, Tuesday & Friday it's a Zoo!!! Albert is the best lab technician very professional costumer interface & hands on. You won't even feel the stab when you get your blood drawn. I did give 5 stars only because of him. read more

I had a terrible experience here. First off there wasn't even anyone at the front desk to speak to the entire three hours I was sitting there waiting. My doctor next-door referred me here to get blood drawn with no warning that I would need to make an appointment prior. So I figured I'd try to be a walk-in and get on the list, which was a huge mistake. This place is so poorly ran an the entire system is ridiculous. There were two walk ins that got called in before me, when I was there on the list before them. There was an elderly sitting right next to me who had been fasting for almost 24 hours so I ended up letting her take my spot in line (after waiting 2.5 hours) and I left. Find another place to get your blood drawn this is not it unless you are willing to spend 6+ hours of your day waiting with no explanation. Do better Quest. Basically if you have no choice but to use this clinic then make an appointment and do not walk in. Also be prepared to pay for parking as they do not give you a ticket anymore to cover it. read more