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    Quest Diagnostics

    2.7 (134 reviews)
    Open • 7:30 am - 4:00 pm

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    Luis C.

    I frequently come here to get my blood drawn per doctor's orderers and the process is always easy and efficient. The office is always clean and well maintained plus there's plenty of parking. The MyQuest app is intuitive where I can conveniently schedule an appointment. Upon arrival the staff is notified by simply clicking on the text link provided. I'm automatically added to the wait list that's displayed on the message board. The staff are always friendly, polite, and attentive. The Phlebotomists are professional, precise, and informative. I came here last week and had my results the next day! Great and seamless process!

    Blood work

    I'm not really sure how she did it, but this is how it turned out to be. I have done blood work many times in the past, but this is definitely one of the worst one.

    There are no more clerks BUT this was more frustrating for the lab technicians and patients.

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    1 month ago

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    6 months ago

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    1 year ago

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    9 months ago

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    2 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    2 years ago

    I been going there for over 15 yrs very nice fast it's more convenient now. They remodeled it and it's much faster.

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    2 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    4 years ago

    Terrible service, long waits, unkind staff. I would much rather go to CVS minute clinic for a quick appointment.

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    6 years ago

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    Page 1 of 4

    Ask the Community - Quest Diagnostics

    Does Quest offer diagnostic ultrasound testing, specifically for carotid artery ultrasound and Liver ultrasound?

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    Review Highlights - Quest Diagnostics

    “Staff and location are great and deal with a lot of entitled knuckleheads during COVID.”

    Mentioned in 3 reviews

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    Quest Diagnostics - They stop serving people well before their posted closing time, plan accordingly.

    Quest Diagnostics

    2.8(79 reviews)
    2.1 mi

    I had one of the worst patient safety experiences of my life at the Quest Diagnostics location on…read moreWhittier Painter Avenue. I went in for a simple blood draw on Saturday, November 22, 2025, and the phlebotomist who worked on me was wearing long designer acrylic nails. This is a direct violation of CDC infection control guidelines that prohibit artificial nails for clinical staff due to the very real contamination risks. It also violates OSHA standards that require employers to provide safe conditions for patients. Her acrylic nails interfered with the procedure and she missed my vein. She caused significant pain and did not acknowledge it, did not apologize, and did not show even basic empathy. Hours afterward the site of the attempted draw was still painful and stinging, which is not normal for a proper venipuncture. The whole interaction felt careless, unprofessional, and unsafe. I left the site shaken and seriously questioning whether Quest has any real oversight at this location. If this is happening openly in front of patients, I do not want to imagine what is happening behind the scenes. I emailed Quest Diagnostics a detailed, formal complaint. I included the appointment code, the location, and the exact issues, along with the specific CDC and OSHA standards that were violated. It has been days and I have received no response at all. No acknowledgment. No follow up. Nothing. Their silence makes the situation even worse. When a company that handles medical samples and patient health information ignores a safety complaint of this seriousness, it tells you everything about their internal culture and priorities. I will now be escalating this beyond Quest directly. I will be filing complaints with the following agencies: * California Department of Public Health * Clinical Laboratory Field Services * OSHA No patient should have to experience this, and no one should be exposed to unsafe practices because a location chooses to ignore basic clinical standards. I would strongly advise looking elsewhere for your lab work until Quest proves that they take safety and accountability seriously.

    This place is constantly behind schedule. They always say that they are 30-45 mins behind. I had…read morebeen waiting over 2 hours. I am a walk-in and I understand there is a 30-60mins wait for walk-ins but it has been over 2 hours. Also I have only seen them take 3 ppl back at a time. Do they only have 3 ppl working?? Like what the heck is going on. Ridiculous.

    Photos
    Quest Diagnostics - Careful how you park in the super narrow spots

    Careful how you park in the super narrow spots

    Quest Diagnostics
    Quest Diagnostics

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    ARCpoint Labs of Santa Fe Springs

    ARCpoint Labs of Santa Fe Springs

    4.5(53 reviews)
    3.4 mi

    [Conclusion]: Very efficient service with no wait - can't ask for more…read more ARCpoint Labs offers various testing services including the following: * COVID Travel PCR, Antigen, and Concierge On-Site Testing * Drug & Alcohol Screening * Urine, Hair, Nail, and Saliva Testing * Background Screening * On-Site and Post-Accident Testing * DNA, Paternity, and Compliance Testing * Consortium Services * Judicial Programs * Wellness, Clinical Testing, and Eye Care [Parking]: Easy parking within the plaza. [Process]: Ideally visitors should call to set up an appointment. I was surprised that the staff called me back because their phone system registered a missed call and I was able to schedule a next day appointment for a blood draw. The company is contracted with various health and wellness testing providers and has an on-site certified phlebotomist. I was able to walk in and out of the facility within 15 minutes. They also offer out-of-pocket health tests through their website. [Conclusion]: Very efficient service with no wait - seamless experience.

    I called to make an appointment and had trouble scheduling because their system was down. I come…read moreseveral days later for the blood draw and it was still broken which caused a lag in my start time. The person who drew my blood was a student which is fine but gave me a bruise which is unfortunate. Overall was an ok experience but needs improvement.

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    ARCpoint Labs of Santa Fe Springs - Different tests

    Different tests

    ARCpoint Labs of Santa Fe Springs - Thanksgiving Closure 2024

    Thanksgiving Closure 2024

    ARCpoint Labs of Santa Fe Springs

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    PIH Health Laboratory Blood Draw Station Whittwood Building

    PIH Health Laboratory Blood Draw Station Whittwood Building

    1.3(4 reviews)
    0.7 mi

    I hope the PIH management sees this review. I seldom write reviews, but as a business owner myself,…read moreI felt disappointed by my experience here because it seemed like the office was not being properly managed. Here are my observations: 1. The front desk staff member spoke extremely loudly and came across as intimidating. Since this is a healthcare facility governed by HIPAA, I was very concerned that a patient's medical information was being discussed loudly enough for others in the waiting area to hear. The patient was speaking softly, yet the front desk staff member continued speaking at a volume that felt highly inappropriate and unprofessional. 2. The same staff member also handled questions in an unprofessional manner. There were only two patients in the waiting area, including myself, and I politely asked how long the blood draw process might take because it was already 11 AM and I had been fasting. Her response was that it would take 30 minutes just to check my insurance, delivered in a loud and dismissive tone. 3. Healthcare offices should provide not only efficiency, but also compassion and professionalism. Front desk staff are often the first point of contact for patients, and proper training in communication, empathy, and patient privacy is extremely important. I truly hope management takes patient experience and professionalism more seriously moving forward.

    zero stars if i could rate that. The front desk receptionist was late 30 mins after "opening". rude…read moreand not helpful at all! Zero multi tasking skills. She ain't worth a thing up in the front desk services! No efforts. horrible customer/ patient care

    Photos
    PIH Health Laboratory Blood Draw Station Whittwood Building

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    Friendly Hills Pediatrics

    Friendly Hills Pediatrics

    3.6(17 reviews)
    0.0 mi

    Dr. Muñoz is very trustworthy and I can't even begin to explain enough reasons why. 2 years ago,…read morewhen my son was a newborn, Dr. Muñoz came to visit at PIH hospital where she immediately caught red flags in my newborn son, that the nurses and staff overlooked. Because of Dr. Muñoz my son was evaluated immediately into the NICU where he spent 4 days into proper care and healing. In addition, I have 2 toddlers now who are non-verbal on the spectrum, which can be very difficult to understand when they might be bothered by any sickness as they cannot communicate. However, Dr. Muñoz has always been able to identify and clearly name any sickness they have gone through and has always been on point. With her judgement, they've always received speedy recovery and care. Ever since her discernment with my newborn son 2 years ago, she has completely gained my trust! Not to mention how incredibly kind and compassionate she was towards me as a mama in post-partum, always asking with genuine care how I was doing. I love this office and their friendly staff so much! I highly recommend this practice to any mamas out there whom are looking for a trustworthy office!

    We visited today to have our baby's ears pierced. The office was clean and the service was okay,…read morebut unfortunately, there were a few things about the experience that left me disappointed. 1. I wish we had been given better guidance on the piercing procedure. Since babies cannot have their ears numbed like adults, I would have appreciated being advised beforehand about the different piercing methods and which option may be more comfortable for a baby. From what I later learned, instrument piercing can be a less painful option, and I wish someone had explained this to us before the procedure so we could make a more informed decision for our baby. 2. The person performing the procedure seemed a little impatient with my fussy baby. I completely understand that babies cry and can be difficult to keep still, but I expected a little more patience and reassurance, especially for a service specifically offered for babies and toddlers. I was also asked if my baby had a pacifier, and when I explained that she doesn't like them, I felt a little judged. Nothing inappropriate was said, but as a parent, you sometimes just get that feeling. 3. The pricing and website description were confusing. The website originally stated that the $119 service included the flat-back earrings, which led me to believe the complete earrings were included. When we arrived, we were told the jewelry was separate. After I showed the nurse the wording on the website, I was told that the $119 only included the titanium flat-back post and that the front piece was an additional $70. Since we had already paid the deposit and were there for the appointment, we decided to pay the additional amount. I completely understand that jewelry can have an additional cost, but I believe the pricing should have been clearly explained from the beginning. I also noticed that the website description was later edited/changed after I brought up the issue, which was disappointing. 4. I also requested a receipt and was told it would be emailed to me, but I still have not received it. Overall, the office is clean and the staff was okay, but considering the price we paid, I expected a higher level of care, communication, and attention to the baby's comfort. I'm sharing this respectfully because I think the experience could be improved. Clear pricing, better guidance for parents, and a little more patience with fussy babies would make a big difference.

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    Friendly Hills Pediatrics
    Friendly Hills Pediatrics
    Friendly Hills Pediatrics

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    Quest Diagnostics - laboratorytesting - Updated September 2026

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