I loved this place. Super quick and easy I was in and out! I also like their check in set up which…read moremakes it a lot more convenient. My appt was at 8:40 am, I got there at 8:30, I was in by 8:35 and out before my appt time!

I had one of the worst patient safety experiences of my life at the Quest Diagnostics location on…read moreWhittier Painter Avenue. I went in for a simple blood draw on Saturday, November 22, 2025, and the phlebotomist who worked on me was wearing long designer acrylic nails. This is a direct violation of CDC infection control guidelines that prohibit artificial nails for clinical staff due to the very real contamination risks. It also violates OSHA standards that require employers to provide safe conditions for patients. Her acrylic nails interfered with the procedure and she missed my vein. She caused significant pain and did not acknowledge it, did not apologize, and did not show even basic empathy. Hours afterward the site of the attempted draw was still painful and stinging, which is not normal for a proper venipuncture. The whole interaction felt careless, unprofessional, and unsafe. I left the site shaken and seriously questioning whether Quest has any real oversight at this location. If this is happening openly in front of patients, I do not want to imagine what is happening behind the scenes. I emailed Quest Diagnostics a detailed, formal complaint. I included the appointment code, the location, and the exact issues, along with the specific CDC and OSHA standards that were violated. It has been days and I have received no response at all. No acknowledgment. No follow up. Nothing. Their silence makes the situation even worse. When a company that handles medical samples and patient health information ignores a safety complaint of this seriousness, it tells you everything about their internal culture and priorities. I will now be escalating this beyond Quest directly. I will be filing complaints with the following agencies: * California Department of Public Health * Clinical Laboratory Field Services * OSHA No patient should have to experience this, and no one should be exposed to unsafe practices because a location chooses to ignore basic clinical standards. I would strongly advise looking elsewhere for your lab work until Quest proves that they take safety and accountability seriously.

Horrible! Walked in at 1:45 pm, they close at 2:00pm. Lights were off, handwritten note saying no…read moremore walk-ins. The only problem? They don't honor the hours that they have listed as open. Wasted time and gas, doubt anybody cares! Just go to Labcorp on Brookshire in Downey, in and out in 10 minutes!!!

I've been to the location in Downey & it is a nightmare!!!! I was blown away by this location…read more. easy parking, Super clean, not packed like a sardines, & the 2 girls were tag teaming getting everyone in and out. I was very impressed and will definitely continue coming to this location. * I did make an appointment and was in and out within 20 minutes

Do not recommend being on the waitlist at this quest location. It says wait time can be 30-60…read moreminutes when you register; however, this is not the case here. I joined the waitlist at 8:47am with only 1 other person ahead of me on the waitlist. There were only a few people waiting so I believed that it would only be an hour wait. Especially because they were calling people back pretty quickly. I normally don't rate establishments low, but in this case there needs to be a change. Either don't accept walk ins or update your wait expectations to be more accurate so that people don't waste an hour or more waiting to never be called. Especially when they charge $8 for parking. Facility is nice, but not enough chairs. Staff was nice and friendly. They were fast and efficient. I ended up waiting almost 2 hours. Minus 1 star for setting unrealistic walk ins wait time expectations. Minus 1 star for charging $8 for parking Moral of the story is never go to quest without an appointment.

Albert (Filipino descent) was professional and technical. He is thorough with the entire process…read moreand was on point with the needles when my blood was drawn. I would request for him again on my next visit. Thank you

Super nice people and good service. I just was upset to receive phone calls from their collection…read morecompany when we paid cash!!

Poor operation to say the least! Went in for what I'd thought would be quick blood work but was…read morewrong. There were 3 receptionist checking people in and about 8-10 people waiting. I figured okay about 5 minutes per person. 3 receptions so I'd figured 15-30 minute wait. I was there waiting over an hour and half. Once I was called I sat there for another 10-15 minutes just verifying information they already had (insurance, address, phone number, etc.) I was given the order and sent to check in with the phlebotomist. That only took about 5 minutes to get done, thank God. However, it only took 5 minutes because they didn't have anyone waiting. So, the problem is not waiting on the phlebotomist, the problem is getting people checked in. Their system or way of checking people in needs to be improved. Too many people waiting and staff acting like no worry in the world or they just don't give a shush! People waiting began to loose their patience and I got the sense that we were on their time.

I believe lab runs schemes with doctors who send them patients' blood to be tested there even…read morethough it is out network. This happened three times to me. The first time it happened, the doctor admitted their mistake and paid it, them followed up by sending the next tests to an in-network lab. Then after that the doctor again sent this lab blood to be tested two more times, knowing they are out of network. The lab never informed me that they are out of network, which they need to by law, and proceeded to run the tests. When my insurance didn't pay, because there are out-of-net work, they sent my bill to a collection agency. Corruption all the way.

Rude personnel. The manager has no people skills when getting a hold of him. They made the lab…read morereport results incorrectly when getting them. They put the wrong info. I wouldn't trust them.

I had to do some lab work the other day, and was just impressed by the way the lady up front was…read morehandling everything, she was by herself and was just efficient, and very patient when handling all appointments coming in. I didn't have an appointment, so I was expecting a wait but it wasn't at all! Overall, it was a nice experience and a lot of respect to Rebecca up front who was multi tasking, and just very organized, it is was pretty impressive. This is a very good business that has a clean environment, and just a great example of professionalism!

You first arrive and you put in some basic information on the IPad. Then you area greeted by…read moreTheresa in my case. She asks me for my ID and I show her my authorization and I wait in their waiting area which is air conditioned and I am taken to rear to give them my sample and this whole process is seamless and comfortable and I feel the staff does a really good job in their professionalism. I highly recommend their services.

I went to this lab for my blood draw because I don't like the QUEST business model. I prefer real…read morepeople helping me rather than a blank wall and a computer screen. That being said, I waited 55 MIN and I was the third person there. THE THIRD ONE!! what could possibly take 55 minutes to process 3 patients. Thankfully I know my own insurance because the lady up front tried to charge me $78 when I only actually owed $22. When I got called back, there was one employee on her cell phone the entire time. Just sitting in her chair looking at her cell phone. Maybe that is why it took 55 minutes for my turn. I did give 2 stars instead of one however because the phlebotomist was super quick, and she had a very gentle touch. I was in and out of the back office in less than 5 minutes once they FINALLY called me back there. She was the only good thing about my experience there today

I hope the PIH management sees this review. I seldom write reviews, but as a business owner myself,…read moreI felt disappointed by my experience here because it seemed like the office was not being properly managed. Here are my observations: 1. The front desk staff member spoke extremely loudly and came across as intimidating. Since this is a healthcare facility governed by HIPAA, I was very concerned that a patient's medical information was being discussed loudly enough for others in the waiting area to hear. The patient was speaking softly, yet the front desk staff member continued speaking at a volume that felt highly inappropriate and unprofessional. 2. The same staff member also handled questions in an unprofessional manner. There were only two patients in the waiting area, including myself, and I politely asked how long the blood draw process might take because it was already 11 AM and I had been fasting. Her response was that it would take 30 minutes just to check my insurance, delivered in a loud and dismissive tone. 3. Healthcare offices should provide not only efficiency, but also compassion and professionalism. Front desk staff are often the first point of contact for patients, and proper training in communication, empathy, and patient privacy is extremely important. I truly hope management takes patient experience and professionalism more seriously moving forward.

Nice friendly staff easy and confidential service. Fast service would defiantly recommend…read moreespecially for those in The LGBTQ+ community to stay healthy and enjoy health service provide by AHF with or with out a persons ability to pay

Don't be deceived with the day they are open. This facility is open ONLY on Mondays.read more

1015 am, January 02, 2026…read more First of all, bring ID & insurance card. I forgot my wallet in the car went back and retrieved it. Only one electronic kiosk was available out of 5? Thankfully, there weren't any other patients in there. Only one patient was being seen for his labs and he finished when I completed my electronic check in. The receptionist/phlebotomist asked the doctor name to ensure that they have the lab requesition orders in their computer. Everything went smoothly. I was immediately asked to go to station 1. A male phlebotomist handled my blood draw very well. The needle injection was painless and went very smoothly. I was told that I had just missed their morning rush of patients! So I am assuming that it's best to avoid the early hours of business here. There are plenty of parking spaces at this old medical building here on Imperial Highway. I was finished in about 15 minutes.

It's a small facility, but the staff is friendly, and really hustle, to try and accommodate…read moreeveryone. I must strongly recommend that you make an appointment online! I was in a near full waiting room, and they called me right away. Appointments have priority over walk-ins. It's even posted in the waiting room. Painless procedure, competent staff, and was in and out.

Came in super nervous about the whole process but the staff are very welcoming and reassuring me…read morethat they have done this plenty of times with babies her age(11 months old). Which are very more aware and squirmy. The process took about 3ish hours because we wanted to get the numbing cream which they take their time in making sure she is numb. Once it's set in the process of actually piercing her ears was so quick! The Dr. is very sweet and took her time. I never once felt rushed out of here. One of her ears got a little reaction to the cream ,so she felt it a bit but the other one she didn't even notice it being done. In my opinion it was great doing it at a later age since alot of babies were crying so much and it hurt my heart!! So highly recommend waiting to be able to use the numbing cream. She cried a bit and was over it. I also want to add I know there is a preference on piercing gun and just a needle because they say the healing process is different but my daughter has already a few weeks healing and she has not had any problems from the piercing gun.

I don't trust this doctors practice. My children used to come here and at one of my son's scheduled…read morevisits, with no prior notice, I was told I had an outstanding bill of close to $300. I asked what the bill was from, the receptionist stated it was a bill from back in May and it was now October. I asked if I could call my child's insurance and get it figured out and she stated that if that was the case, my child could not be seen that day. I could either pay the bill that they "discounted" as a favor to me or call insurance but If I called the insurance, there was nothing they could do about it at the office anyway. So the only option was to pay the bill and I could either pay it that day at her discounted price or if I came back to pay it another day, it would be the full price. I decided to call the insurance anyway as this had never happened before and I had received no letters from our insurance nor from the doctor about this "debt". I called the insurance and spent hours on the phone because they could not see a bill on their end. Eventually I was transferred to someone who said they just needed the doctor to fill out a form they filled out incorrectly and the bill would be covered. I called the doctors office to let them know and they said they would not he filling out the form because they had been trying to send it in for months and the insurance kept denying it. They also said, if I chose not to pay the bill, they would send it to collections. Mind you, not once had they mentioned this bill to me throughout the several months that passed so I could have tried to figure out what was going on through the insurances end. I was there often as my son had colic issues. They tell me there's nothing else they can do for me and they are terminating our services with them and I could talk to someone named Theresa via text that does billing. I start texting Theresa about what's happening and she mentions ANOTHER debt that I had no idea about. I ask her what that one was for and she said it was for a telehealth visit. The record they sent me of this telehealth wasn't even to me but to a doctor at CHOC. This conversation between the 2 doctors happened in February but I wasn't told about this "outstanding bill" until October. Then she says that Ana decided to waive that bill as a one time courtesy. She stopped responding to me also. Very shady business here. Also wanted to mention that this office did a few of my son's vaccinations but I never brought the yellow card as I was going through a lot and kept forgetting. I went today to get the card stamped and apparently, since he's no longer a patient there, she cannot stamp his card. I know it was my mistake for not bringing it but my mind was elsewhere when my son was a newborn. The card requires a stamp and the date it was given. Her receptionist said the new doctor could request a release of record form and they can stamp which is a lie. They cannot stamp the card as the vaccinations were given at this office, not theirs! I've never had this issue before, only with this doctor! I even went to a doctor right after I left here that had also given him vaccinations but he's no longer a patient there and they did it with no hesitation. Probably wants to charge me for that too! UPDATE to her response since I can't message her personally. I saw Ezahdy walk into your office and then come back out and said that you told her you could not stamp it as he is not a patient of yours. You can check the cameras. So Ezhady lied about you being in office and denying stamping my son's vaccination card? I do remember, very clearly, as this was a very stressful time for me, you did not reach out to me back in 2023 when this happened. I checked my messages on my portal and there was never a message from you regarding this billing issue. I only spoke to Ezhady, Yesenia and Theresa. I have no issue with what they are billing, my issue is them not mentioning any bills owed until there's nothing that can be done about it. They gave me absolutely no options. They said since so much time had passed I either pay the bill or it get sent to collections. So this is confirming this office is very shady.