I had one of the worst patient safety experiences of my life at the Quest Diagnostics location on…read moreWhittier Painter Avenue. I went in for a simple blood draw on Saturday, November 22, 2025, and the phlebotomist who worked on me was wearing long designer acrylic nails. This is a direct violation of CDC infection control guidelines that prohibit artificial nails for clinical staff due to the very real contamination risks. It also violates OSHA standards that require employers to provide safe conditions for patients. Her acrylic nails interfered with the procedure and she missed my vein. She caused significant pain and did not acknowledge it, did not apologize, and did not show even basic empathy. Hours afterward the site of the attempted draw was still painful and stinging, which is not normal for a proper venipuncture. The whole interaction felt careless, unprofessional, and unsafe. I left the site shaken and seriously questioning whether Quest has any real oversight at this location. If this is happening openly in front of patients, I do not want to imagine what is happening behind the scenes. I emailed Quest Diagnostics a detailed, formal complaint. I included the appointment code, the location, and the exact issues, along with the specific CDC and OSHA standards that were violated. It has been days and I have received no response at all. No acknowledgment. No follow up. Nothing. Their silence makes the situation even worse. When a company that handles medical samples and patient health information ignores a safety complaint of this seriousness, it tells you everything about their internal culture and priorities. I will now be escalating this beyond Quest directly. I will be filing complaints with the following agencies: * California Department of Public Health * Clinical Laboratory Field Services * OSHA No patient should have to experience this, and no one should be exposed to unsafe practices because a location chooses to ignore basic clinical standards. I would strongly advise looking elsewhere for your lab work until Quest proves that they take safety and accountability seriously.

This place is constantly behind schedule. They always say that they are 30-45 mins behind. I had…read morebeen waiting over 2 hours. I am a walk-in and I understand there is a 30-60mins wait for walk-ins but it has been over 2 hours. Also I have only seen them take 3 ppl back at a time. Do they only have 3 ppl working?? Like what the heck is going on. Ridiculous.

I registered to have my blood drawn today, the lab technician are absolutely Unprofessional, rude…read more If I could rate this lab a -0 I would. I would never typically leave a negative comment unless it's absolutely necessary. PIH can do better than this, what happend to the culture and decorum it once had of customer service and friendliness. The fact that they deal with our most vulnerable elderly and ill patients makes me sick, Ghetto catty women. If you dont enjoy serving your community, dont let the door hit you on your way out.

Super nice people and good service. I just was upset to receive phone calls from their collection…read morecompany when we paid cash!!

Turn and run, this location is the worst. Believe the other reviews, doesn't even matter if you…read moreHAVE an appointment you're not going to be seen for 2-3 hours. Unapologetic to the end, and unsettling when diabetic patients are fasting and haven't been seen for hours (even when coming at opening). Never been to a lab where this has happened and having been to a couple this was unprofessional and a waste of money and time. Save the $8 in parking and find another quest lab. Do Better.

Great lab techs, but the way this business is run is frustrating. There's no front desk, and the…read moreprocess feels very disorganized. We were already running 30 minutes behind, yet a lab tech who was supposed to be drawing blood was pulled away to help people check in instead of keeping appointments moving. Martha was great and very helpful and was Soooo smooth it did not hurt me at all to get my blood drawn, but she also had to stop to check my insurance, which added to the delays. The staff themselves seem hardworking, but the business operations and scheduling process really need improvement.

I loved this location for my daughter , the girl that drew her blood was very warming , caring and…read moreoverall a good phlebotomist, yet she was working by her self she was amazing ! thank you sm!

Doesn't open during times posted. Not even close! Opens at 8am?...it's 10:15 am and doors are closedread more

I hope the PIH management sees this review. I seldom write reviews, but as a business owner myself,…read moreI felt disappointed by my experience here because it seemed like the office was not being properly managed. Here are my observations: 1. The front desk staff member spoke extremely loudly and came across as intimidating. Since this is a healthcare facility governed by HIPAA, I was very concerned that a patient's medical information was being discussed loudly enough for others in the waiting area to hear. The patient was speaking softly, yet the front desk staff member continued speaking at a volume that felt highly inappropriate and unprofessional. 2. The same staff member also handled questions in an unprofessional manner. There were only two patients in the waiting area, including myself, and I politely asked how long the blood draw process might take because it was already 11 AM and I had been fasting. Her response was that it would take 30 minutes just to check my insurance, delivered in a loud and dismissive tone. 3. Healthcare offices should provide not only efficiency, but also compassion and professionalism. Front desk staff are often the first point of contact for patients, and proper training in communication, empathy, and patient privacy is extremely important. I truly hope management takes patient experience and professionalism more seriously moving forward.

zero stars if i could rate that. The front desk receptionist was late 30 mins after "opening". rude…read moreand not helpful at all! Zero multi tasking skills. She ain't worth a thing up in the front desk services! No efforts. horrible customer/ patient care

Lissette and Ineta, were amazing with SUPERB CUSTOMER SERVICE. I was dealing with a balance from a…read morebill for a year. Finally it got to Lissette and Ineta and genuinely told me that they would get to the bottom of my concern. We did a three-way call to my insurance to figured out why I still had an outstanding balance we found out that the office that I visited for my medical needs, wrote a wrong code and that was the reason why the bill couldn't clear and was sent to 2 collection agencies as well. They assured me that it was taken care of and made themselves available if further assistance was required! Thank you!

I believe lab runs schemes with doctors who send them patients' blood to be tested there even…read morethough it is out network. This happened three times to me. The first time it happened, the doctor admitted their mistake and paid it, them followed up by sending the next tests to an in-network lab. Then after that the doctor again sent this lab blood to be tested two more times, knowing they are out of network. The lab never informed me that they are out of network, which they need to by law, and proceeded to run the tests. When my insurance didn't pay, because there are out-of-net work, they sent my bill to a collection agency. Corruption all the way.

[Conclusion]: Very efficient service with no wait - can't ask for more…read more ARCpoint Labs offers various testing services including the following: * COVID Travel PCR, Antigen, and Concierge On-Site Testing * Drug & Alcohol Screening * Urine, Hair, Nail, and Saliva Testing * Background Screening * On-Site and Post-Accident Testing * DNA, Paternity, and Compliance Testing * Consortium Services * Judicial Programs * Wellness, Clinical Testing, and Eye Care [Parking]: Easy parking within the plaza. [Process]: Ideally visitors should call to set up an appointment. I was surprised that the staff called me back because their phone system registered a missed call and I was able to schedule a next day appointment for a blood draw. The company is contracted with various health and wellness testing providers and has an on-site certified phlebotomist. I was able to walk in and out of the facility within 15 minutes. They also offer out-of-pocket health tests through their website. [Conclusion]: Very efficient service with no wait - seamless experience.

I called to make an appointment and had trouble scheduling because their system was down. I come…read moreseveral days later for the blood draw and it was still broken which caused a lag in my start time. The person who drew my blood was a student which is fine but gave me a bruise which is unfortunate. Overall was an ok experience but needs improvement.

Great service and top reports and appraisal completed in person. Expertise evaluation and knowledge…read morein a friendly setting

I visited this adorable shop last week while in the area on business and was very impressed not…read moreonly with their fantastic selection of unique jeweled offerings, but their outstanding customer service and knowledge base. I'd made an appointment to have some of my vintage jewelry and coins appraised for insurance values, and to liquidate a few select pieces I didn't personally care for. Enroute, I had a flat, and as my little BMW doesn't carry a spare (who designs a car with no spare? ), so u contacted the owner to let him know I would be late. They happily accommodated the adjustment to our schedule and when I arrived he and his team promptly went to work in separating and classifying the various pieces I brought for evaluation. Approximately one hour later I had my detailed appraisals in addition to a very fair offer for the pieces I wished to liquidate. If you're looking for a unique piece of jewelry, a professional and accurate evaluation on your jewels and coins and only want to deal with the best in the business, I strongly recommend these folks.

1015 am, January 02, 2026…read more First of all, bring ID & insurance card. I forgot my wallet in the car went back and retrieved it. Only one electronic kiosk was available out of 5? Thankfully, there weren't any other patients in there. Only one patient was being seen for his labs and he finished when I completed my electronic check in. The receptionist/phlebotomist asked the doctor name to ensure that they have the lab requesition orders in their computer. Everything went smoothly. I was immediately asked to go to station 1. A male phlebotomist handled my blood draw very well. The needle injection was painless and went very smoothly. I was told that I had just missed their morning rush of patients! So I am assuming that it's best to avoid the early hours of business here. There are plenty of parking spaces at this old medical building here on Imperial Highway. I was finished in about 15 minutes.

It's a small facility, but the staff is friendly, and really hustle, to try and accommodate…read moreeveryone. I must strongly recommend that you make an appointment online! I was in a near full waiting room, and they called me right away. Appointments have priority over walk-ins. It's even posted in the waiting room. Painless procedure, competent staff, and was in and out.

Nice friendly staff easy and confidential service. Fast service would defiantly recommend…read moreespecially for those in The LGBTQ+ community to stay healthy and enjoy health service provide by AHF with or with out a persons ability to pay

Don't be deceived with the day they are open. This facility is open ONLY on Mondays.read more