Super nice people and good service. I just was upset to receive phone calls from their collection…read morecompany when we paid cash!!

I registered to have my blood drawn today, the lab technician are absolutely Unprofessional, rude…read more If I could rate this lab a -0 I would. I would never typically leave a negative comment unless it's absolutely necessary. PIH can do better than this, what happend to the culture and decorum it once had of customer service and friendliness. The fact that they deal with our most vulnerable elderly and ill patients makes me sick, Ghetto catty women. If you dont enjoy serving your community, dont let the door hit you on your way out.

Great lab techs, but the way this business is run is frustrating. There's no front desk, and the…read moreprocess feels very disorganized. We were already running 30 minutes behind, yet a lab tech who was supposed to be drawing blood was pulled away to help people check in instead of keeping appointments moving. Martha was great and very helpful and was Soooo smooth it did not hurt me at all to get my blood drawn, but she also had to stop to check my insurance, which added to the delays. The staff themselves seem hardworking, but the business operations and scheduling process really need improvement.

Do not recommend being on the waitlist at this quest location. It says wait time can be 30-60…read moreminutes when you register; however, this is not the case here. I joined the waitlist at 8:47am with only 1 other person ahead of me on the waitlist. There were only a few people waiting so I believed that it would only be an hour wait. Especially because they were calling people back pretty quickly. I normally don't rate establishments low, but in this case there needs to be a change. Either don't accept walk ins or update your wait expectations to be more accurate so that people don't waste an hour or more waiting to never be called. Especially when they charge $8 for parking. Facility is nice, but not enough chairs. Staff was nice and friendly. They were fast and efficient. I ended up waiting almost 2 hours. Minus 1 star for setting unrealistic walk ins wait time expectations. Minus 1 star for charging $8 for parking Moral of the story is never go to quest without an appointment.

Monica made the entire process quick and comfortable. You can tell she genuinely cares about the…read morequality of her work and the comfort of the people she helps.

Doesn't open during times posted. Not even close! Opens at 8am?...it's 10:15 am and doors are closedread more

I hope the PIH management sees this review. I seldom write reviews, but as a business owner myself,…read moreI felt disappointed by my experience here because it seemed like the office was not being properly managed. Here are my observations: 1. The front desk staff member spoke extremely loudly and came across as intimidating. Since this is a healthcare facility governed by HIPAA, I was very concerned that a patient's medical information was being discussed loudly enough for others in the waiting area to hear. The patient was speaking softly, yet the front desk staff member continued speaking at a volume that felt highly inappropriate and unprofessional. 2. The same staff member also handled questions in an unprofessional manner. There were only two patients in the waiting area, including myself, and I politely asked how long the blood draw process might take because it was already 11 AM and I had been fasting. Her response was that it would take 30 minutes just to check my insurance, delivered in a loud and dismissive tone. 3. Healthcare offices should provide not only efficiency, but also compassion and professionalism. Front desk staff are often the first point of contact for patients, and proper training in communication, empathy, and patient privacy is extremely important. I truly hope management takes patient experience and professionalism more seriously moving forward.

zero stars if i could rate that. The front desk receptionist was late 30 mins after "opening". rude…read moreand not helpful at all! Zero multi tasking skills. She ain't worth a thing up in the front desk services! No efforts. horrible customer/ patient care

Lissette and Ineta, were amazing with SUPERB CUSTOMER SERVICE. I was dealing with a balance from a…read morebill for a year. Finally it got to Lissette and Ineta and genuinely told me that they would get to the bottom of my concern. We did a three-way call to my insurance to figured out why I still had an outstanding balance we found out that the office that I visited for my medical needs, wrote a wrong code and that was the reason why the bill couldn't clear and was sent to 2 collection agencies as well. They assured me that it was taken care of and made themselves available if further assistance was required! Thank you!

I believe lab runs schemes with doctors who send them patients' blood to be tested there even…read morethough it is out network. This happened three times to me. The first time it happened, the doctor admitted their mistake and paid it, them followed up by sending the next tests to an in-network lab. Then after that the doctor again sent this lab blood to be tested two more times, knowing they are out of network. The lab never informed me that they are out of network, which they need to by law, and proceeded to run the tests. When my insurance didn't pay, because there are out-of-net work, they sent my bill to a collection agency. Corruption all the way.

[Conclusion]: Very efficient service with no wait - can't ask for more…read more ARCpoint Labs offers various testing services including the following: * COVID Travel PCR, Antigen, and Concierge On-Site Testing * Drug & Alcohol Screening * Urine, Hair, Nail, and Saliva Testing * Background Screening * On-Site and Post-Accident Testing * DNA, Paternity, and Compliance Testing * Consortium Services * Judicial Programs * Wellness, Clinical Testing, and Eye Care [Parking]: Easy parking within the plaza. [Process]: Ideally visitors should call to set up an appointment. I was surprised that the staff called me back because their phone system registered a missed call and I was able to schedule a next day appointment for a blood draw. The company is contracted with various health and wellness testing providers and has an on-site certified phlebotomist. I was able to walk in and out of the facility within 15 minutes. They also offer out-of-pocket health tests through their website. [Conclusion]: Very efficient service with no wait - seamless experience.

I had to do some lab work the other day, and was just impressed by the way the lady up front was…read morehandling everything, she was by herself and was just efficient, and very patient when handling all appointments coming in. I didn't have an appointment, so I was expecting a wait but it wasn't at all! Overall, it was a nice experience and a lot of respect to Rebecca up front who was multi tasking, and just very organized, it is was pretty impressive. This is a very good business that has a clean environment, and just a great example of professionalism!

Great service and top reports and appraisal completed in person. Expertise evaluation and knowledge…read morein a friendly setting

I visited this adorable shop last week while in the area on business and was very impressed not…read moreonly with their fantastic selection of unique jeweled offerings, but their outstanding customer service and knowledge base. I'd made an appointment to have some of my vintage jewelry and coins appraised for insurance values, and to liquidate a few select pieces I didn't personally care for. Enroute, I had a flat, and as my little BMW doesn't carry a spare (who designs a car with no spare? ), so u contacted the owner to let him know I would be late. They happily accommodated the adjustment to our schedule and when I arrived he and his team promptly went to work in separating and classifying the various pieces I brought for evaluation. Approximately one hour later I had my detailed appraisals in addition to a very fair offer for the pieces I wished to liquidate. If you're looking for a unique piece of jewelry, a professional and accurate evaluation on your jewels and coins and only want to deal with the best in the business, I strongly recommend these folks.

1015 am, January 02, 2026…read more First of all, bring ID & insurance card. I forgot my wallet in the car went back and retrieved it. Only one electronic kiosk was available out of 5? Thankfully, there weren't any other patients in there. Only one patient was being seen for his labs and he finished when I completed my electronic check in. The receptionist/phlebotomist asked the doctor name to ensure that they have the lab requesition orders in their computer. Everything went smoothly. I was immediately asked to go to station 1. A male phlebotomist handled my blood draw very well. The needle injection was painless and went very smoothly. I was told that I had just missed their morning rush of patients! So I am assuming that it's best to avoid the early hours of business here. There are plenty of parking spaces at this old medical building here on Imperial Highway. I was finished in about 15 minutes.

First I want to say, it's not the technicians. It's the organization of this place. I went on a…read moreFriday afternoon. It was PACKED. There were only two technicians working. And the technicians shouldn't need to do reception, administration and blood drawing at the SAME TIME. Poor ladies they were really working hard and working fast but it's just too much for them that they can put in 100% care in their work. The company needs to make it better.