Got my appt online and had been here for couple time for tests. Great office with great, helpful and very friendly staff. The procedure and process moved very quickly, in and out within 15-30mins depending on what type of test(s) you're getting. And once the test(s) completed, they sent to you as well to your doctor too. read more

Quest Diagnostics - Laboratory Testing Near Me - Westminster, California

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Did a walk in. They open at 7am on Sat and there were already 8 people ahead of me when I got there at opening. They moved quick and I was out the door by 7:20am. Efficient and friendly staff. I saw a handicapped child who needed bloodwork and heard his initial cries, but the staff worked wonderfully with the child to get the job done. Even sang songs. Kudos to this staff! Minus a star due to location and just a dumpy plaza. I had to step around a lot of garbage right outside the door. Inside was no frills but looked seemingly clean. read more

I had a fasting appointment at 6:30 in the morning and this location is not my usual office. Because of my medical condition, I have to have a blood draw annually, sometimes every six months. I appreciate that they were prompt as I was very hungry when I woke up the morning of the appointment. The person who did the blood draw was quick and I was out of there in less than 10 minutes. This place is a little out of the way for me, but I had a time constraint. Because of the great experience I had, I plan to use this location for my future appointments. read more

This location is not good. I came in as a walk-in at around 11:15 AM and they closed at 12 PM. I watched all the people with appointments get brought in and they could have had time for me when it was 10 minutes to closing. One of the workers came out and asked are you waiting for someone? And I said no I am a walk-in. She then said that they are not taking walk-ins anymore. I asked why did the kiosk let me check in as a walk-in then? She said she doesn't know. I wasted 45 minutes of my time waiting when I could have just gone to a different location. Avoid coming here if you are a walk-in. They are not nice. The lady then told me that they had two more patients that were still inside. That was a lie. I watched all the people come in and get seen. There was no one in there anymore. read more

I had appointment at 8:40am for blood test. I arrived 8:32am and click on my checkin link, it said i am checked in. Kept waiting. Asked the staff twice and was told to wait another 5 minutes when i had already waited 30 minutes. I guess they wanted to finish everyone in the waiting area before taking me in. I walked out. Highly unprofessional and irresponsible staff . Goodbye Quest read more

went here to get my blood test last week and it went smoothly! i had elise do my blood test with me and she was super sweet and accommodating! i typically have small veins so i requested a butterfly needle and she was kind and receptive to the request. she took her time to find the perfect vein and was able to get it in one try! she even gave me stickers at the end! would definitely come see her again here! read more

Avoid this Quest Diagnostics in Westminster. This has been one of the most frustrating experiences I've had. I waited over 1.5 hours in the walk-in line, only to be told they stop seeing walk-ins at 11:30 AM--yet there was no signage or communication to inform anyone of this policy. Even more frustrating, the staff made no effort to accommodate walk-ins, even when there were long stretches--sometimes 10 minutes or more--when no one with an appointment was present. Instead of helping walk-ins during that downtime, they simply stood by and waited for the next appointment to arrive. It felt like they were more focused on sticking to their schedule than actually helping people who were already waiting. Poor communication, lack of efficiency, and complete disregard for walk-in patients make this location one I wouldn't recommend. read more

My family is usually go to this place since it's close to our house. However, I had worst experience ever recently at this place. The new employee lady name Holy or something like that, she is vein fishing and super slow. After she got the blood sample, she let my dad bleeding out without giving him a bandage. My dad asked her to stop labeling her tubes and putting the bandage instead, she yelled at my dad telling him she is working and do not distract her ?! Im speechless of that. Cant believe HR hire someone unprofessional like her. I and my family do not want to see her again. read more

Holly Nguyen did an amazing job at drawing blood and providing care for my grandma. I would highly recommend asking for her.

Came in for a walk in at 10, we waited for them to tell everyone in the lobby at 11:30 they aren't taking any walk ins. There was about 13 people waiting way longer than us, very not professional and wasting peoples time that have been there since opening. Atleast have a sign that says they stop taking walking ins at a specific time, or let the people know that are waiting they won't be seen. read more

I have appointment for my son here for blood test, first time come I don't know we have a make appointment but now I know come in and out quick. And today Elise take the blood for my son she it like professionally my son said he not hurt at all. Thank you Elise again read more

Save yourself some time and submit your information early via mobile/online. Once you have your insurance submitted you can easily check in via txt or email when you arrive. It took less than 3 minutes for me to get admitted. Tracy was great! She was very nice and professional in making sure I understood the process and insurance fees. This has been one of my better experiences coming to Quest. Come early and avoid the rush of people. read more

Big thanks to Elise! She made today go very smooth and easy for my mom, who usually doesn't like doctors or blood work. Elise answered all our questions, had such a nice and positive energy, and made us feel very comfortable. read more

Friendly staff. Near CVS. Parking is tight so park further away and walk. It's freezing in there so bring a jacket. Drinks lots of water. Make an appointment online. Bring your paperwork. Checkin using the kiosk. It scans your ID and insurance card. read more

Quest Diagnostics - Parking area - Laboratory Testing Near Me - Westminster, California

I came on Friday before my appointment 15 min and check in online, the procedure was very fast and on time

Very professional and fast services ! Highly recommended this place to bring your kids . They are high experience here !

Horrible service! People get taken in out of order from scheduled appointments and told to re-check in. For walk ins random names that are never called start appearing infront of other previously waiting walk-in patients. No decorum or care. Less then 1 read more

I came here on Friday at 6:30 am for a blood draw, which I did have to fast for. I did have an appointment so about 5 minutes after check in I was called back. Since I hadn't eaten since 5pm the day prior I was getting very light headed and nauseous after the second tube. The 2 ladies took great care of me and made sure that I was good to go. I appreciate them a lot. To add, the waiting room is clean, cool and spacious. The process was quick. read more

Awful appointment system. After checking in early, the automated system says we will received a text 10minutes before call time. They texted at 12:10 instructing us to enter the service area, we go inside at 12:12 and then were told we'd have to wait because we were "late." Waited over an hour. Horrible, pointless system. read more

This business was a little difficult to find. The suite number is #108, but the suites are not in chronological order. Just look for the red metal framed glass door at the corner nearest the medical center entrance. The waiting area was clean and had plenty chairs. The staff were nice and helpful! read more

The worst service ever, I guess they didn't get good pay, they're very slow if I had a choice I will not come here for my blood test read more

Quest Diagnostics - Laboratory Testing Near Me - Westminster, California

Scheduled a lab draw here because they are supposed to be open on Saturdays. Granted, I arrived about 10 min late due to a personal emergency, but they also locked their doors 10 min early. Now I have to reschedule for a weekday anyway. Go to the Quest on Warner if you can. read more

Absolute worse place to visit on a Saturday. Checked in early as a standby and was told four hours later that they were no longer accepting walk-ins as they have families too and need to leave at 12 (and this was at 11:00 am). They should not allow walk-ins if they tell you on the screen that it will be 30-60 minutes as appointments come first and then have you wait over four hours to say sorry we can't see you. You already knew how many people were coming because of appointments, so shame on you for allowing walk-ins if we won't be taking us in. The ladies at this location were very rude. Please go somewhere else. read more

It is a good lab for Vietnamese patients because they have staff who can speak Vietnamese. However, there is one issue that is technology and humans. I mean that there was not make sense between check-in online and person. People can make an appointment online and check-in online. When I arrived, checked in online. It said we can wait in my car until they call or text me, so I didn't wait in the waiting room. I stepped in about 10 mins before the appointment time. They asked why I did not answer when they call my name ( by mouth)!!! What the...! Your app told me to wait outside and you asked me why don't answer??? Everything is ok until one of them asked this question! read more

Quest Diagnostics - Laboratory Testing Near Me - Westminster, California

I want to give it negative stars. I don't have an appointment today. I arrived at 8:15 am and waited until 12 noon. at closing time brought out a stack of paperwork asking me to fill out an appointment for another day. If you don't accept walk-ins, say no from the beginning. I had to wait nearly 4 hours without eating or drinking anything and not being able to use the restroom. At closing time, I still couldn't get a blood test and had to wait for another appointment. Q Quest is unprofessional and disrespectful to customers. read more

This older gentleman room #5 today does not know how to take your blood. When he insert the needle, I mentioned to him that it is hurting me, he completely ignored me and proceeded. I'm upset at myself for not asking the person how long he had work as a Phlebotomist. Lesson learned: next time only a Phlebotomist whom have at least a decade years of experience can take my blood. I'm going to feel this pain for at least a week! Arggghhhhh read more

Got my Blood work done and Tapia was awesome. She answered a few questions for me and gave me some great advice. I also love how they have the waiting list on the screen. I was called right on time. Book an appt people. Don't just walk in. read more

Would not go to Quest if my insurance wasn't contracted with Labcorp. Came at 8:40ish AM & receptionist wouldn't allow walk in even though she just turn away a patient before me home for not having the lab order. Why? 1 less person to check in! I brought everything: lab order, insurance, ID. However, why work/add patient if she just got rid of 1 person? It's better to sit there doing nothing and get paid. There wasn't anyone waiting in the lobby except ONE! Changing medical group to something that has contract with Labcorp! At least they have better customer service than this and allow walk in on a Saturday when they have spots available! read more

Quest Diagnostics - 1 week early for app. No walk in period even though reminder said "if you're 10 mins late, you'd be treated as walk in." - Laboratory Testing Near Me - Westminster, California

This place sucks!!! Avoid!! No one in the front desk only the self check in machines ,Had an appointment 7:30 am,I check in,they never called my name 30 minutes went by they don't turn on the TV screen to show the patient list so u don't even know we're u are in line they say be they don't like to turn it on ,I showed them that I checked in they said there's nothing they can do that they couldn't find me I showed them the text I got saying I checked in and email and they ignored me and just added me to the walk-in list that was like 20 people ahead of me and they said if we don't call u by 11 am sorry we can't see u anymore because it's a Saturday they close early,no point on making an appointment here read more

I got my blood work done by Ivy and she was the best. I've had traumatic experiences of getting my blood drawn at other hospitals and clinics; now I finally have a good experience at Quest Diagnostics because of Ivy. She knew what to say to calm me down and as well distracting me while drawing my blood. Thank you Ivy! read more

Beware of this place. I went here and had an old vietnamese man in glasses take my blood. I ended up with a dead arm for a month where I couldnt even move it. I went there and the vietnamese lady at the front told me it was normal. NO this is not normal. She was really rude and patronizong. I get blood drawn all the time but neve have had any issues. My veins are easy to find to. Never coming back here. read more

I had a very pleasant experience from the moment I booked my appointment which was super easy from the moment I left the office. I had an appointment at 6am and I was able to check in and get called in about 10 mins. Ivy was very kind, friendly, and genuine. She made me feel comfortable and made the process of getting 6 blood tests so easy. She's professional and I knew I was in good hands. It only took 30 mins and it's a convenient location if you live in the area. read more

As most patrons are well aware of by now that most Asian restaurants (especially Vietnamese ones in and around the "Little Saigon" area of Westminster) are infamous for their horrid service or lack thereof. Unfortunately for me personally, it has been truly disgusting and disheartening to realize that this sort of known bad service by a specific group of entitled, snooty "Asians" (Vietnamese in particular) is not unique to just the food service industry. The following described encounter is yet another example of half a dozen other occurrences of which I have disturbingly endured in just only the past few weeks involving this particular group of entitled Vietnamese laborers within their so-called "hospitality" and (now) "medical" services industries. I arrived at my scheduled appointment on a weekday afternoon at this lab facility located off Brookhurst Street. Shockingly, the place was completely empty with the exception of me and one walk-in customer, an elderly Asian woman, who haphazardly dropped in the office to ask a few basic questions about their services. She was being attended to by a lone front desk clerk who happened to be an older Vietnamese female in her mid-40s or perhaps 50s (who the hell knows with some of these Asian women). After checking-in for my appointment at the stand-alone, self-service tablet at one of the empty desks, I proceeded to sit down and waited to be called. In an empty spacious waiting room with eerily-placed plastic chairs spread across the cold concrete floor about 10 feet apart, the lone female front desk clerk barked out my name from her seat. I promptly got up and handed her my ID and medical insurance card then proceeded to ask if I needed to fill out any required paperwork. Completely ignoring my question, she abruptly snapped back, "Where's your doctor's orders?" Embarrassingly, I was in such a hurry to be on-time for my appointment that I failed to grab my lab request form still sitting on my office desk about 2 miles away. I apologized and asked if I could quickly retrieve my lab form which was located but a few minutes away and return to complete my blood work. If I had had the opportunity to quickly return with my paperwork, then I would have happily waited as a typical walk-in customer if there were others that showed up after my initial scheduled appointment. Given the fact that the entire place was currently and completely empty with just me and her talking, I mistakenly assumed that my request to return within a few minutes would not have been a big issue. First, not only was I wrong in this regard, but, second, (and here comes the best part) - this rude, pompous, Vietnamese female desk clerk brazenly told me, in a completely empty waiting room, that there was "a lot of other people ahead of [me]..." and that maybe I "should go to another place," insinuating that I should take my business elsewhere. I gladly took her advice and did not return. Luckily, my brilliant Vietnamese wife found a more suitable facility that could accommodate my Asian blood type. read more

-5 stars if i could , These people are rude ! And discriminatory towards people who are not Asian! I sat there for over a hour to not be serviced just for them to help someone else over me. Very rude ! Horrible customer service ! If you can't work with people or you get irritated you shouldn't be in this profession! Having people sit for hours just to be rude and ignore them is unacceptable. I will be contacting the board as well . read more

rude, arrogant people. if i could leave no stars, i would. they left my grandpa waiting for hours after his appointment because no one told him how to check in and were going to make him wait and then say they're closed. awful service, awful place read more

Great experience! I got lab requests printed out from my doctor and I went to the website right away to check out available appointment times for the upcoming days. There were some that were available the same day, but I was required to fast for my tests. I ended up finding an appointment for the following week in the morning. I was able to input my insurance and personal information. Allow them to send you text notifications!! It makes things so much easier and faster! And after scheduling the appointment I was sent a confirmation text and also got a confirmation code. My appointment was at 8:10am and I got a reminder text at 7:00am that also had a link to check in once I got into the building. That being said, I got there at 8 am and that's when clicked the link in the text and I was automatically checked in and my name appeared on the tv screen. I ended up getting called back at 8:13. It was probably ten minutes in total. My phlebotomist was really nice :) she looked at my lab requests and put them in the computer and verified my insurance and payment. After that she sat me down and drew my blood. I guess I went pale or looked scared because she held my arm and I asked if I was okay lol. *Note*** don't stare at the blood going into the tube cuz it's a lil gross haha*** after that she bandaged me and that was that! TL;DR Make an appointment! Get there early, check in on your phone if possible or check in at the kiosk.... read more

I only interacted with the ladies here. Three different ladies on three different day. All I can say is I agreed with some of the reviewers that the ladies here are rude. I would not come to this location on my next test. read more

I had a wonderful experience here and I HATE blood tests!!! Around 935am, I made an appointment online for 10am (luckily they had an opening!) after seeing on yelp that people said it's way better to make an appointment versus just walking in. My phlebotomist was named Kerry, and he was so nice and caring! He saw that I was really scared and told me it was going to be alright. Then he asked who I had come with and I said my boyfriend, to which he was like, "do you want him to come be here with you?!" and it was the sweetest thing!! He brought my boyfriend in and told him to hold my hand and talk to me while he drew my blood. I also had a urine test and my boyfriend was waiting outside the door (and had been waiting quite a while for me). My boyfriend told me that Kerry stopped by and told him to check up on me! I'm so lucky I got Kerry! He made the experience way better for me. read more

They focus more on making sure you pay them even if you have insurance then actually drawing your blood. At my appointment this morning, I was denied service because there was a $15 co pay that was current and outstanding and so they refused to provide me with service. My blood draws are important as I am falling into renal failure. Do not use this location! Terrible service and terrible care for patients. read more

My doctor sent me over here to do my blood tests here a few months ago. I remembered waiting a long time, even with an appointment. But the problem is, when I got in, the woman doing the tests didn't tell me whether or not my insurance covered the tests I was doing. I asked her about one of the tests, I needed it but was curious about the price, but she didn't give me a straight answer and said she wasn't sure. She didn't have me sign anything that said any of the tests weren't covered. Three months later, a bill came back, and I apparently owed them nearly $300?! I went out and asked about it, and they kept saying I signed a form agreeing to the tests my insurance didn't cover. Uhhh!! No! I didn't!! When I asked to see the signed forms, they told me they couldn't give them to me. Even with HIPAA, they're documents pertaining to me! Now I'm out $300 because if I take it up to management, my bills are will go into collection. And I don't have to energy to pursue this.. Going to avoid QD now! read more