I've been coming to this Quest location for several years now. This is my go-to store since it's so close to home, work, my Doctor, and right next to Donuts to go. Scheduling an appointment is easy online. I wouldn't bother calling to make an appointment because it just keeps rerouting you to an eventual hang-up point, without actually getting to a representative. Since my last visit, they updated the waiting room, I find it a little weird. You walk into the reception area there's some chairs TV monitor and two kiosks to sign in. I wouldn't say it's unwelcoming but it's just something I'm not used to when coming to a medical-type facility. Signing is relatively quick, just a few questions and you're done. On this visit the system didn't recognize my appointment; fortunately, I was able to sign up for another appointment 10 minutes earlier than my original appointment, which ended up working out since I showed up early. I've only had one bad experience in the past where the medical assistant that drew my blood bruised the heck out of my arm and it lasted about 2 weeks. Other than that all my other experiences have been good, even today's. The whole process took about 15 to 20 minutes and overall experience is great I would definitely recommend coming to this location if you are in the area and need some blood work done. Just in case you didn't know, they do not perform drug testing at this facility. read more

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The first time I came here they did the right thing, although the delay, the inconvenience and the burden were still unlawful and discriminatory. This will be included in my complaint and lawsuit. My most recent visit was abhorrent! The same thing happened at the Debary location. Anyone else who is disabled pay attention. Title III of the ADA, The Florida civil rights act, FDUTPA and the FTC Act apply to nearly every business in the USA. The exceptions are too few to name or to be concerned with. These laws REQUIRE Businesses to make accommodations or modifications to account for an individuals disabilities. These legal obligations are triggered upon one of two things-- either actual or constructive notice of either, a dis-ABILITY or the need for accommodation. The onus is on the business and not on the individual with a disability. What that means is most people don't have knowledge of the ADA. Businesses are legally required to know what the ADA requires of them and what the Publix rights are under the ADA. The ADA is a 35 year old law. The law applies as soon as they open the doors to the public. Imposes a proactive affirmative, continuing an ongoing duty on the business to proactively ensure that their services programs and activities as well as their policies, patterns, practices procedures, benefits, privileges, customs, and accommodations are ADA compliant. The ADA guarantees ready, full, equal, independent, dignified, and safe access to all businesses, services programs and activities. Businesses are required to know the types of disabilities, and how they affect individuals! Once either Disability, or the for accommodation is known or should have been known, either through actual or constructive notice, the business has a legal obligation to do the following: inquire, initiate, and engage in the interactive process! Interactive means a two way communication and if that inquiry or interactive process, requires accommodation, to accommodate! Businesses are prohibited from making arbitrary capricious and unilateral decisions without that engagement! The only two basis' for denial of accommodations are, a fundamental alteration in the NATURE of the service, program or activity, or an undue financial AND administrative burden; meaning, a significant expense and significant difficulty. An example would be going to an eye doctor, and expecting them to treat you for ear problems. That would be a fundamental alteration in the nature of their service. Request for accommodations must be treated confidentially. The only person who could deny your request is somebody with both spending and decision, making authority, using the head of the business, or the designee, and it must be, must be in writing, and must demonstrate pay attention to that were demonstrate how they requested accommodation fundamentally alter the nature of the service program or activity, and must be accompanied by affective alternatives, so that to the maximum extent possible, you can participate in and benefit from the service program or activity. Anyone can grant request for accommodation. Businesses have a legal duty to train everyone, especially Frontline workers for those who interact with consumers are the public on the business is legal obligations under the ADA, and a public's' legal rights under the ADA. Failure or refusal to do so is a violation in itself. Pay attention to these words, any delay, no matter how short, inconvenience, or burden associated with disability constitute unlawful discrimination. Services must be provided in the most integrated setting and individuals with disabilities must not be subjected to a separate or different process, procedure, track or tract. Furthermore, it is unlawful to threaten, coerce, interfere with, intimidate, or retaliate against an individual or their associate, for either exercising rights under the ADA, having exercised rights under the ADA, or for opposing the business, is unlawful acts and/or omissions. Furthermore, they were prohibited from coercing, threatening intimidating interfering with our retaliating against an individual by COERCING them to DENY or LIMIT their ADA protected or guaranteed rights read more

Had a great experience with Lindsey ! Don't listen to the negative reviews everyone here is so nice . & I'm always in and out .

I called to change my grandmothers appointment for her and the rude robot kept hanging up on me and wouldn't let me talk to a human. Every button you push tells you to go to a website or crashes there system and hangs up. read more

Naomi attended me & I specifically asked for a "butterfly" needle because I know what works on me. I have blood drawn every 6 months & I know what WORKS! She did not use the traditional butterfly, poked me twice, hurt me & got no where, all because she used "her" butterfly needle. She needs to be educated! A butterfly needle has a smaller needle!! read more

Care was good. I could not schedule an appointment without having an account. Tried several times with no success. After I had signed up for an account I was able to schedule my appointment. I arrived 5 minutes before my appointment but it took 40 minutes before I was called back to get my blood work. I complained and I was told they only had two people working and too bad so sad. Why make me go through all the BS red tape when you are not going to keep my appointment. I hope I don't have to go to quest again. read more

Decent location to get routine bloodwork. You can schedule appointments online (which I recommend), and when you walk in you go immediately to the counter to check in. The check in process is pretty simple: you select your language, then if you have an appt. Then, you type in your first & last name, date of birth, and phone number. Once the system locates you, you confirm all the information (as well as your appt time), & the the check in is complete. The women at the windows are always very pleasant, they make small talk while confirming your info, then little conversations while drawing your blood. This is my 4th time here, and it's about 25 mins from my house & I still elect to go here instead of the one in Winter Springs. read more

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Sheila was an amazing tech! I usually pass out when I have my blood drawn, but Sheila was so kind and kept my mind occupied by talking about other subjects. She was incredibly accommodating. She drew my blood quickly and painlessly. She is a very caring individual that is very skilled at what she does. I highly recommend this lab to get your blood drawn. read more

Courtney was really nice. I don't do well with needles, but she drew my blood quickly and painlessly. The only reason I don't give 5 stars, is because there was an issue, so I needed to have the blood drawn again. Not a big deal, but the phone number left on my vm to call back, didn't have a way to leave a message and no one answered. It took several days for me to get through to find out I needed to come back. read more

This used to be the best place in Sanford to get lab work done. NOT ANY MORE! I was just in there this morning and it seems they've outsourced the role of check-ins to an iPad. An iPad that the 3 patients in front of me this morning had no idea how to use what so ever. It took more then 20 mins (longer had I not flagged someone down) to get the 3 people in front of me checked in. By this time, I was more then 10 mins late for my appointment and the computer queued me as a walk in. Apparently the two people behind me had appointments as well but because they didn't have to wait 20 mins for 3 patients to check in, they were queued as having appointments and were promptly taken AHEAD of me. This is bar none the worst experience I've ever had at a healthcare business, and that's saying something. Avoid this location at all costs until they realise that not all of their customer base may not be ready for or capable of self service automation. read more

Floater Yevonne! As I sat down I told her I was a hard stick she said she not listening to that right now. Very rude individual! She ended up sticking me and not drawing blood! That's when I requested someone else! Mary Ann did it in on try! Yevonne lack of skills to perform her duties effect your clients. Her lack of good bedside manners play a huge part in customer service! I made a choice to go to quest instead of doing it at my doctors office read more

Dianna, at quest, had an extended amount of blood tests to be performed on me on a day where they were slam dunked with patients. Luckily I had set up an appointment so my wait was not long. Dianna was so pleasant, thorough and got me in at the request 15 minute intervals. Later I found out that she had not even had time for lunch but that didn't keep her from being sweet. The best part - she found 3 veins (due to the intervals in between blood draws - the first time every time. Yay quest! read more

Kathy did a awesome job on a blood draw for my 1.5 year old today got on first try. Relieved mommy for sure. I would go back she was very nice. She did bring in helper also that was nice to help hold him still. Good first time lab experience for my son. read more

The front desk team along with the person who drew my blood (Lisa) did a great job. They got me into my appointment spot within 5 minutes of the scheduled time. Lisa was especially polite and made some friendly conversation as I waited for her to organize her supplies. I am not a fan of blood draws and they can be stressful at times. Lisa was extra nice, maintained privacy and was able to keep me relaxed during this endeavor. If you need to have lab work done, please ask for her to perform your blood draw. read more

I arrived at this location a little over my appointment time due to a illness because I'm running slow. When I got there to get my blood test they told me I had passed the 10 minute time limit despite having the sign out in the lobby that says walk-ins welcome. I had watch them turn other patients away ahead of me for the same reason. They told me I could either remake an appointment at 10:30 AM or try back later As a walk-in. Well when someone's fasting this puts them in a terrible position of suffering. There were only two people working at this location. They are clearly understaffed and are using a limited amount of phlebotomy rooms. They're also overbooking appointments. The staff there was rude and unaccommodating for someone who is ill. I would say they get a high rating in "taking the care out of healthcare." It would help if they put a little more humanity back into their business process. For those who are working there I would say: "come on folks have a little more flexible appointment times, especially for people who are ill." All that would take is having an extra staff member on shift To make sure that walk-ins could be handled With reasonable wait times. On top of this my area is having a high surge of the Delta virus and this location still make me you use a touchscreen to check in. It's a glorified iPad and I quite frankly did not appreciate having to touch the screen. No sanitizing wipes were made available between customer s while checking in. . Clearly this location doesn't understand The needs of their patients. Right now they have a big disconnect going on. read more