I am disabled and requested accommodation in accordance with Title III of the ADA. I was unlawfully discriminated against and denied ready, full, equal, independent and dignified access to and the opportunity to benefit from your services.
The ADA requires accommodation or modifications, and if denied, must be accompanied by a WRITTEN explanation (by somebody in a position of authority with both spending, making a decision making authority) DEMONSTRATING how the request FUNDAMENTALLY alters the nature of the service, program or activity, and must be accompanied by EFFECTIVE ALTERNATIVES, so that's the maximum extent possible, I can participate in and enjoy the benefits of your service.
Additionally, when checking in, it's confusing. There is no one there to greet you or to answer any questions. If you have any disabilities like blindness or difficulty reading, or understanding, you're stuck and out of luck. there needs to be either a person or a Audible messages that tells an individual or guides an individual with vision disabilities where to check in and how to check in. Additionally, if somebody has a learning disability or cognitive disabilities, how are they to check in if they can't figure it out or they can't read the check in Screens?
Next, there is no person to interact with, so how would one request an accommodation from an inanimate check in terminal? You couldn't! That is not ADA compliant and violates the ADA.
Next, the check in screen that says or advises that a copy of your ID will be copied and MAINTAINED on file is threatening, coercive, intimidating, interferes with one's rights and violates the ADA, as well as the DPPA. There needs to be a notification or notice to the consumer that you would NOT be required to do so, and declining to allow your business to copy The ID would not interfere with your ability to participate in and benefit from their services; you would still be seen.
I will be reporting this to the department of justice and contacting an attorney. Noncompliance with the ADA is inexcusable and failure to receive technical assistance from the department of justice does not relieve you of your obligations or liability.
This also involves FDUTPA, the Florida Civil Rights Act, and Tort Law; negligent and intentional infliction of emotional distress. I was mortified and irreparably harmed by your business.
Additionally, two doctors ordered duplicate of tests. My doctor said that they wouldn't draw unnecessary blood & they would combine the tests. That makes sense. Staff there said no we can't combine the tests or something to that effect. We have to draw a separate vile for each test from each doctor. I think that's insurance fraud & I will be reporting that.
I also had a specific test that was ordered and had not eaten in over 14 hours just to have this test performed. Sadly, on my fasting instructions, I did not say to not chew sugar-free gum, which I do every day. I asked if they could perform the test anyway and mark me as having fasted because it's my health, my body my choice and I said no we can't market as that because you're chewing sugar-free gum and we cannot perform that test. I will be reporting this to the department of health and human services as well. I needed that test for MY HEALTH CARE. I have a right to instruct providers on what to do, they don't have the authority to deny me that right.
Folks know your rights and stop blindly following directives of businesses. Stop allowing businesses to copy and maintain copies of your drivers license. It is not required by law. It cannot be required by law. They only need to verify your identity to ensure that you are the person come in this scenario, that is using the insurance.
Folks exercise your rights under the Americans with disabilities act. See 42 USC Subpart II which applies to governments and Subpart III which applies to businesses. See also 28 CFR 35 for governments duties and your rights and 28 CFR 36 for businesses duties and your rights. read more
