Horrible servicio de Monica mi cita era a las 12 y no me atendieron porque mi orden no estaba en el sistema y el paper printeado no podia aceptarlo porque demoraba 30 minutos y Ellos tenian que cerrar a las 12:30 read more

We came here because our regular location is under renovations. My husband was a walk-in and they took him within 3 minutes. No problems. Got the results in a couple days. read more

I am disabled and requested accommodation in accordance with Title III of the ADA. I was unlawfully discriminated against and denied ready, full, equal, independent and dignified access to and the opportunity to benefit from your services. The ADA requires accommodation or modifications, and if denied, must be accompanied by a WRITTEN explanation (by somebody in a position of authority with both spending, making a decision making authority) DEMONSTRATING how the request FUNDAMENTALLY alters the nature of the service, program or activity, and must be accompanied by EFFECTIVE ALTERNATIVES, so that's the maximum extent possible, I can participate in and enjoy the benefits of your service. Additionally, when checking in, it's confusing. There is no one there to greet you or to answer any questions. If you have any disabilities like blindness or difficulty reading, or understanding, you're stuck and out of luck. there needs to be either a person or a Audible messages that tells an individual or guides an individual with vision disabilities where to check in and how to check in. Additionally, if somebody has a learning disability or cognitive disabilities, how are they to check in if they can't figure it out or they can't read the check in Screens? Next, there is no person to interact with, so how would one request an accommodation from an inanimate check in terminal? You couldn't! That is not ADA compliant and violates the ADA. Next, the check in screen that says or advises that a copy of your ID will be copied and MAINTAINED on file is threatening, coercive, intimidating, interferes with one's rights and violates the ADA, as well as the DPPA. There needs to be a notification or notice to the consumer that you would NOT be required to do so, and declining to allow your business to copy The ID would not interfere with your ability to participate in and benefit from their services; you would still be seen. I will be reporting this to the department of justice and contacting an attorney. Noncompliance with the ADA is inexcusable and failure to receive technical assistance from the department of justice does not relieve you of your obligations or liability. This also involves FDUTPA, the Florida Civil Rights Act, and Tort Law; negligent and intentional infliction of emotional distress. I was mortified and irreparably harmed by your business. Additionally, two doctors ordered duplicate of tests. My doctor said that they wouldn't draw unnecessary blood & they would combine the tests. That makes sense. Staff there said no we can't combine the tests or something to that effect. We have to draw a separate vile for each test from each doctor. I think that's insurance fraud & I will be reporting that. I also had a specific test that was ordered and had not eaten in over 14 hours just to have this test performed. Sadly, on my fasting instructions, I did not say to not chew sugar-free gum, which I do every day. I asked if they could perform the test anyway and mark me as having fasted because it's my health, my body my choice and I said no we can't market as that because you're chewing sugar-free gum and we cannot perform that test. I will be reporting this to the department of health and human services as well. I needed that test for MY HEALTH CARE. I have a right to instruct providers on what to do, they don't have the authority to deny me that right. Folks know your rights and stop blindly following directives of businesses. Stop allowing businesses to copy and maintain copies of your drivers license. It is not required by law. It cannot be required by law. They only need to verify your identity to ensure that you are the person come in this scenario, that is using the insurance. Folks exercise your rights under the Americans with disabilities act. See 42 USC Subpart II which applies to governments and Subpart III which applies to businesses. See also 28 CFR 35 for governments duties and your rights and 28 CFR 36 for businesses duties and your rights. read more

I went to quest with an appointment at 1:30 . The woman that took us said there needed to be clarification on one of the tests for My daughter's bloodwork. She told me to call the doctor and tell them to fax her the information. She said she could not do the test without this. I waited two hours there with my daughter because she is having surgery next week and the doctor told me the blood work had to be exactly one week prior to surgery. The woman then tells me at 3pm that she received the fax but wouldn't draw her blood because she was going home now. She said the other girl there couldn't do it either because she already had two appointments. I had an appointment as well . She went home without helping us. Thank goodness the quest location in Walmart on Howland helped us . The man there was very kind to my daughter and gentle. He took us without an appointment at the end of his shift even though he didn't have to. He also showed me on the paper work where the information was that the woman at this location made us wait for the fax for that she didn't actually need. She was horrible to us. We will never go back to that location and neither should anyone else when there is a much better location not that far away on Howland. Thank God for good people that actually care. read more

I went for a drug screening, followed all instructions provided, all I took inside with me was the water , I had been drinking to help me go to the restroom, and photo ID, I was walked to a lock box to lock my items, and then to the bathroom, provided the urine sample, which just made the black line needed for the dip stick mind you, yet the tech said it was insufficient and proceeded to take me to a room to sit in until I could try again, offered me fountain water, after waiting 1/2 hour and not being able to go, I asked if I could just reschedule, and she stated "NO" and I would be marked as a refusal. My concern is, that if this is how people will be treated for a pre-screening for an unemployment check at Quest it will be very unlikely for me to return to quest. I felt belittled, and uncomfortable, and her manner of speaking was not pleasant at al. I felt like she was being very rude towards m as if I had failed her already, I don't do drugs so the urine wasn't a issue for me, I just can't go on command, and to say I refused when I had attempted to go and did was my frustration. read more

wouldn't wast my time. Place is packed and dirty.will never go back.looks like a walk in city clinic . And what's up with closing at 3:30 better than bankers hours read more