Totally unprofessional location, zero front desk person, and the only woman working (long dark hair, with bad highlights) there thinks she owns the place because she has no supervisor and zero accountability on how she treats people. This used to be a great location with several friendly staff working to meet the needs of a community that has many elderly patients. This is not McDonalds lady, people are coming here for medical testing. The lack of courtesy is appalling and like the previous review stated, she just tells people to go to another location. How can you have any confidence in a place that takes your blood and other specimens if Quest can't staff the place adequately and the lone bloodsucker is rude and mean to patients? Do not bother coming to this location. read more

I hate getting my blood drawn. Who doesn't? But Victoriya did it so quickly and painlessly. I went on a Friday afternoon, just an hour before they were closing. There was no one there! I was surprised because I know Quest Diagnostics are always packed. I was in and out within 10 minutes, which makes drawing blood a pleasant experience for once. read more

Quest Diagnostics - Laboratory Testing Near Me - Sacramento, California

There was one person working and when we arrived we called out to see if someone was here and he ignored us in the back and stated " you just need to chill and wait" instead of just saying he would be right with us. Then he processed to be rude to us and another walk in customer claiming that " making an appointment online isn't hard and they could have figured it out" . read more

I had an early morning appointment at Quest, and I admit I was not happy to have skipped my coffee for the fasting blood test. However, when I walked in I was greeted by the friendly Tina J. She was very kind and welcoming to this tired and grumpy patient. The office itself seems new, and is modern, clean and neat. They have their own private parking lot , so parking was a breeze. This is a small office outlet of the Quest Diagnostics Laboratories where you can get all kinds of tests accomplished. I was a few minutes late, but Tina J. assured me everything was fine. She quickly assembled my paperwork and had me in a room within two minutes. Like many people, I am not a fan of getting blood drawn, and this was no exception. Lucky for me, Tina was incredibly gentle, and chatted with me to help me relax. One minute later I looked on the counter and she had successfully drawn six vials. I don't believe I have ever had my blood drawn that efficiently! I was out the door and on my way, the entire experience from start to finish was just under 10 minutes. Quick! A huge shout out and thank you to Miss Tina J ...for making my morning so much more pleasant! read more

THe appointment requirement at this location is a major drag. Having this small location turn away customers even when the building is empty is pretty annoying... especially when the Quest website still says (if you can dig hard enough) that walk-ins are welcome. read more

I got my blood drawn here for a pregnancy test and it went AMAZING!!! The girl drew my blood, found the vein right off the bat, was professional, kind, and made this visit extremely easy. As a person who's terrified of having my blood drawn, best blood draw visit I have ever had. Thank you! read more

Awful service, no front desk person, refuse to take walk-ins even when they have time. Each location sends you to a different one. Not enough appointments or Staff. read more

If there is a -0 zero that's what I would give this person. I am taking care of a couple one with hip surgery that cant walk yet ans wife who have is dealing with 3 cancers and got covid. This poor couple cant do anything and go out. So I was asked to drop off a stool sample one that is frozen and should be kept frozen. I've never been asked to drop off a stool and not aware of the rules. I was only told go straight to drop it offcoz it has to be frozen and no need to wait. The person that finally came out of the room an asian/indian right off the bat was not very nice she was very rude and act have a very attitude with her voiced raised already told me " you cant just drop off you need to get a number" as I was explaining to her that there is a frozen sample she wont even even let me finish explaining and just cut me off she keep saying "i know i know but you have to wait. I understand that it's probably a busy day and she needs to attend to people that have an appointment but she could have handled it in a different way and just the toned of her voice like shes mad and have no compassion to people. She has 0 skills with customer service. And yet a white woman came in with no appointment as well who came in the room the last she helped right away and with a very nice voice. She could have explained it the rules nicely I felt like i had to raise my voice too coz that how she was talking to me. I told her what the patient had told me again she cut me off and said "that is wrong amf im telling you this" then another girl the balck girl came to check of her co worker was okay like made me feel im a criminal. These people have a very bad customer service skills no compassion and full of attitude. I have not been treated this way. I had been to other Quest Diagnostic for myself before who have guided me very patiently, very understanding and compassionately. These people in this location treated me bad. These people are mean and very rude!!! read more

I had blood drawn today for an upcoming doctor's appointment. I reviewed the Quest website beforehand and saw that walk ins were accepted and that there was a 5 minute wait. However, when I arrived I was informed that due to COVID-19, only appointments were accepted (or maybe it was because I arrived around 3:20, and closing time was at 4:00). Nevertheless, Roger helped me check in and processed my paper lab order (I think I saw him add that to the bill -- just FYI). I was in and out in 15 minutes, and Roger was very kind. Turns out he's from the same town as me, Salinas. Anyway, I highly recommend this Quest location if you need lab work done. Just make an appointment in advance to ensure there are no issues. read more

So glad I found this little lab. I used to go to the one at the hospital on J. This location has an off street parking lot, bonus! Roger was great. Very professional. Got it on the first stick. read more

I had an appt for a different location and wanted to try to change it for an earlier appt. There were no available appts for that location so my mom told me to go to this location because there is never anyone waiting. I walked in and there was no one waiting. The tech was in the next room but greeted me right away and telling me she would be right with me. She literally came out 5 seconds later and helped me. I can't remember her name, but she was very friendly and talked me through each step. Her technique was very gentle and I didn't feel any pain at all. I recommend this location if you don't have an appt and you are in a hurry, or if you have a fear of needles and want your blood drawn as fast as possible and painless. read more

My wife came here! Be careful on coming here! I got prick twice. The first time Kimberly (Kim) can't get my vein, the 2nd time was on my left and when introducing the needle she touch something inside that goes all the way to my fingers.. Kim touch my tendons.. I screamed.. I feel the pain, burnning,.. I can't holding is pretty painful.. stay away from here!! read more

I went here for my mother's blood test. But to my dismay, we were told by a very nice guy, we have to have an appointment. Nobody was there, only there was a sign which stated; starting from September 7th, 2021, consumers must make appointments. That would have been nice to know before I booked a Lyft ride there. But I was able to get a walk in at Q Street lab. I was called by Mercy that they had no control over Quest as they are a separate entity. I said its not their fault. But I am still ticked off about the lack of communication between. read more

I have no quibble with the service here. The folks are generally friendly and what their doing is contributing to keeping people's health in check. The downside, with or without an appointment, are the excessive wait times. An appointment helps, but if you happen to come in on one of their busier times (and there's no rhyme or reason as to when those are) without an appointment, prepare to wait for hours in a crowded, unattractive room with lime green walls and coughing, nose blowing, wheezing patients. I rarely have the time to wait, so I try and plan my day accordingly - especially when I've already been fasting for 12 hours. read more

Ridiculous and confusing. I get as many as SEVEN letters sent out on the same day, referencing one or two different procedures, for a grand total of less then FIVE dollars. By the time I get things straight, I am subjected to yet another onslaught of paper. Also, seems they also modify and consolidate (HA!) this crap, so my reference numbers tend to shift around, and I'm left sorting out why I have three numbers for the same exact thing. Rinse, repeat, and repeat and repeat, and repeat....aaaaaa! If I could afford to match their genius concept of spending $50 on paper and postage and inundate them with nightmare paperwork over this $4.85 bill, I would. I am strongly considering sending them 485 checks for one cent each, but will be kind enough to just send it to them in one letter....okay, I don't want to spend the extra on postage. Quest can go suck it. read more

I like this location. I've been able to get lab work done without long waits and staff is efficient and nice.

Roger took me right before closing and made the whole experience comfortable and easy. I really appreciate that! 5 stars for Roger!!

Judy was amazing, fast, and made my shots comfortable. I hate shots and my blood pulls were fast. Thank you Judy!

Nothing but great things to say about my blood draw appointment here with phlebotomist Jill. She was excellent, professional, and quick. I haven't had blood work done for 8+ years because I'm terrified of needles and always pass out when I try to do blood work. I told this to Jill and she was super understanding, and even agreed to take the draw from the back of my hand instead of my elbow when I asked. I really, really appreciated her kindness and efficacy. 10/10 experience. Won't be DONATING blood anytime soon, but Jill made my appointment as pleasant as I could ask for. And I didn't pass out! read more

Kinda like a mini DMV. Bunch of chairs with a bunch of people waiting. The vibe was kinda miserable in the waiting area. Once I got called back it was orderly and quick. The blood sample was almost painless, and the staff were courteous. read more

I have been to this location twice for blood work and it is an excellent branch. If you make an appointment it's much faster since you bypass any walk ins. Usually my veins can be more difficult to find but both of the phlebotomists had no problem. Even giving 8 vials was a breeze. I'd highly recommend this location to anyone needing to get blood work done. There is parking in the back. read more

This place is horrible. There was no one sitting in the front desk. We had an appointment at 9:30. We didn't get seen til 15 mins later.. my daughter is a hard draw, so the guy needed some assistance but the lady had gone on break so we sat there for a good 5 mins for her to come back. Then we ask the guy who needed the assistance, "is there usually just 2 people who are working?" The guy replies, "yes," sometimes it's just me only working." Like wtf, I'm surprised this place isn't shut down yet. read more

This 5 star is for Tim! I came in 15 minutes late because my GPS took me on a different route. I apologized to Tim for being late. As I arrived into the office.. there was no one in the waiting room! I signed in for my mom and Tim told us to meet in the first room. We were in and out within 15 minutes! He works very fast and efficient! Thank you! read more

Wonderful and friendly staff! Clean facility, overall positive experience.

UNDER STAFFED. 1 tech first thing in the morning. We're 8 people waiting. I am sure that is not unusual. They just don't care now that they have purchased most of their competitors. Make an appointment. read more

This review is only for the Quest Diagnostics on J between 50th and 51st. I generally have a positive impressive of Quest Diagnostics in general over the years. Being an old guy, I do have some experience. Doubt this location will be my choice in the future. Needed some blood-work, so went over there last Friday. They post they close at 4:00 PM. And I get there before. Not talking like 30 seconds before. Probably maybe 10 minutes before. Place is closed. Great. Went back yesterday at 8:00ish and the uninviting lobby is mobbed. (Realize not necessarily their fault, but also not something I have not seen before.) So left and came back today getting their before 7:00 to avoid any crowds ..... which worked. They opened timely and I was first one thru the door with others behind. Issue today was the amount of time it took just to get ready for the blood draw. When they say open at 7:00, apparently that means when the one staff person gets there. So he is not at all prepared to get going. While I sat in the chair, he had to do all the prep work to get the (presumably) computer and other technical equipment ready to go. And that took a while ... not talking a ton of time, but also far from ready to go. I would think that most business, at least the ones I have been in, are ready for service at opening. Not the case here and one gets the idea customers time does not matter too much. (I did ask the gentleman who drew my blood today about early closing on last Friday and got a response that said he stops taking customers at 3:45 because he has things he needs to do. Really?? Just not good.) read more

Terrible culture and customer svc. I will never return. Second time. Shame on me for coming back

I went in to this office for a blood draw around 10:15 with no appointment. I was promptly greeted at the front desk, signed in and was seen right away as there was nobody waiting. I am usually nervous when it comes to needles but the staff here was very patient and did a great job of keeping me calm. My phlebotomist (J) took my blood quickly and with no pain, definitely an expert. The entire process was less than 10 minutes. Great job! read more