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    Quest Diagnostics

    2.6 (51 reviews)
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    Review Highlights - Quest Diagnostics

    The phlebotomist had a great sense of humor, was friendly, polite and did his job well; I didn't even feel the needle.

    Mentioned in 7 reviews

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    Quest Diagnostics - Welcome Check In

    Quest Diagnostics

    3.0(75 reviews)
    2.1 mi

    I'm writing this review specifically for Suzy, the lab technician at Quest Diagnostics…read more Over the past few months, I've been through a lot with doctors' appointments and constant lab work, so by the time I arrived for this visit I was already worn down. When I checked in, I found out the lab tests I needed had not been ordered correctly and had been sent to LabCorp instead. Suzy was the one person who turned the situation around. While I was sitting in the chair trying to sort things out with my doctor's office on the phone, she was patient and genuinely helpful. She helped me confirm the exact tests with the office and made sure everything was correct before proceeding. She also took an extra vial of blood so that if my doctor's approval came through shortly after, the lab would already have what they needed. That meant I wouldn't have to come back and go through the entire process again. It was very proactive. Suzy was kind and attentive especially during a moment when I was extremely stressed. After a rough start to my morning, she was the only person who actually helped me solve the problem. I hope management sees this because employees like her make a huge difference in the patient experience. Thank you, Suzy. You were amazing!

    Very disappointing experience with Quest. Before doing my blood test, I specifically asked if my…read moreinsurance would cover it, and I was clearly told yes. Based on that information, I agreed to proceed. Then, at the end of the month, I received a shocking bill for $1,000. If I had been told upfront that my insurance did not cover this test, I would never have agreed to it. There was absolutely no warning, no estimate, and no transparency about the cost. Finding out after the fact felt misleading and extremely stressful. Healthcare is already expensive, and situations like this destroy trust. Patients rely on accurate information to make informed decisions, especially when it comes to insurance coverage and pricing. Being told one thing and then billed a completely different amount is unacceptable. I am very disappointed with the lack of clear communication and accountability. I would strongly warn others to double-check everything in writing before doing any testing here, because verbal confirmation clearly cannot be trusted

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    Quest Diagnostics - laboratorytesting - Updated May 2026

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