I hate to say this, but I wouldn't recommend going here. The environment felt unprofessional. The…read morestaff were distracted, and one employee was on her phone watching videos. I called ahead and was told they only accept walk-ins, so I came in and waited for about an hour. During that time, I noticed multiple people arriving and being seen right away because they had appointments. When I brought up that I had called earlier, the front desk staff became defensive instead of addressing the concern. Plus they charged my co pay without being seen. On a better note, I ended up going to Memorial Hermann Health System just two miles down the road. The difference was night and day absolutely no wait time, a clean environment, and a professional, attentive staff. Just wanted to share my experience in case it helps someone else

I came in with less than an hour before closing, and everyone was still so nice and friendly…read more Didn't feel rushed at all. The front desk lady was the sweetest. If ur in network with insurance I would definitely recommend.

PLEASE READ BEFORE GOING HERE: This urgent care placed an oral thermometer in my mouth WITHOUT a…read moredisposable probe cover. When I brought it up, they admitted it happened and told me the thermometer is cleaned at the end of the day, not between patients. That is extremely concerning and unacceptable. Because of this situation, I was advised by a clinical staff member to get blood work done within two weeks. The clinic also waived my transaction that day because of what happened, but then I later received a bill saying I owed $70 and was given conflicting information when I tried to get answers. I have documentation of my conversations with them. This entire experience left me questioning their safety practices, communication, and how they handle patient concerns. I will not be returning.

Do NOT waste your time going here! Totally unprofessional! Billing is a joke! And the people work…read morehere is ridiculous! I'm dealing with a billing issue from April and it's October! They said " we called your insurance and the hold time was long so we hung up"!! The patient service is below sub par! If you read any other reviews stating the service is great? They are lying!!! Insurance company on the phone stating they billed it incorrectly, and ready to tell them what to do? No one will answer the phone and manager Rodriguez refuse to come to the phone after I held the phone 1 hour with insurance company to rectify the bill! No one answer billing number after 19 attempts! It goes to voice mail! They mailed out a demand for payment for 10 days or will charge the credit card on file! They running an unprofessional business! The owner of this business is Ms. Mary Santiago... she need to clean house and hire a new team! The medical services here is below sub par! Go somewhere else! Warning.... Do NOT go here!

They will do absolutely nothing and then bill you. Care quality a joke. I wouldn't trust them to…read moreput a bandaid on.

Best urgent care in Katy!! Dr Angela Jones is the most caring and professional! She is very helpful…read moreand kind! Angie is very nice too! They called me the next day to check up on me I really appreciate all the effort they made to make me feel better!

It has been 2 months. I still have a bump under my eye and obvious swelling. It hurts and my vision…read morewas compromised. This is the only place I can go. I took a picture, but decided not to add, but it's very clear in the picture. It's disheartening the way the nurse practitioner treated the entire situation

this place seems to have gone downhill I've been here almost…read morean hour and not been seen yet I waited about 45 minutes before they told me they couldn't verify my insurance now sat in a room waiting for another ten minutes despite seeing people standing around I will be looking for a new urgent care facility

I've been to this location several times and have always had a great experience. Anything from my…read moredaughter fracturing her thumb and needing a cast to a standard sports physical. I make an appointment by either calling or going online and there's never a wait. I also appreciate that the doctor takes her time to listen to our concerns and makes sure all of our questions are answered. Being a cash pay patient I also really appreciate that pricing is clear and discussed upfront. This is my family's go-to for most doctor visits.

Rachel and Cynthia were amazing and took great care of me! I highly recommend going to the Falcon…read moreLanding location. Top notch service!

Very helpful! my little one felt comfortable! The care was excellent and even asked if I had any…read morequestions ! The dr even checked her baby!

This place is easy to work with and FAST! I honestly don't understand why some reviews say…read moreotherwise. When it comes to our kids, of course parents want things handled quickly, and every time I've gone, I've been in and out. Most importantly, my kids are seen by caring physicians and an amazing staff. The nurses and doctors always give thoughtful advice and don't just rush straight to antibiotics. They actually do the proper testing, explain the results, and make sure you get the right treatment. I have an 11-year-old, a 3-year-old, and a 1-year-old, so when one gets sick, they usually all do. The doctors are always welcoming, patient, and helpful with all of them, and they consistently help get my babies back to their healthy selves!

Been here a few times mainly cause I'm. Veteran and the VA in Katy is probably the worst medical…read morecare I've experienced! Zion takes VA medical/Triwest and they are hands on with getting you the care you need and go beyond duties to ensure whatever authorization needed from VA to any imaging provider is taken care of no matter how difficult to VA can be! Zion staff kept me informed and communicated everything I needed to get the treatment. Very grateful and will be my place of care for emergencies.

So, you know how you're not supposed to clean your ears with Q-tips? Well, let's just say that…read morethrough absolutely no fault of my own (totally innocent here), I somehow managed to impact some earwax while attempting to remove it. I tried some over-the-counter remedies, but those made things worse--I ended up completely losing hearing in one ear. Oops. Time to call in the professionals. A quick Google search led me to Zion Urgent Care Clinic, which had stellar ratings. From the moment I walked in, the receptionist greeted me warmly and made the whole check-in process swift and easy. In no time at all, I was escorted to the back, and shortly thereafter, the doctor joined me. We had a pleasant, reassuring conversation before he took a quick look in my ear, immediately diagnosing the issue. After some specialized drops and a gentle ear irrigation, a giant chunk of earwax (trust me, it was impressively massive!) was removed, and my hearing instantly returned at full blast. The entire experience at Zion--from hospitality to the efficiency and effectiveness of treatment--was second to none. If you ever find yourself needing urgent care services, don't hesitate--Zion Urgent Care Clinic has my highest recommendation.

Convenient location, plenty of parking, clean facility and friendly staff…read more Enjoy the care that the staff here provide. I especially appreciate the onsite lab for convenience.

Brought my dad to the urgent care after taking an injury to his ribs. When we arrived at about…read more10:30am, there were no other patients so he was checked in immediately and seen by the doctor within minutes. I've never been to such an urgent care with such fast and attentive service. Doctor Chang ordered a CT scan to check the abdomen, ribs and liver area and was fine with the scan in under 5 minutes of admittance. So glad we came here. Now I will say the imaging results are making up for the speedy check-in. It's been over an hour since the CT scan and still awaiting results. So while the check-in process was speedy, getting the results back will test your patience considering how fast the admittance process was. In any case, it's still a great facility. Clean, quiet, friendly staff. I hope I don't need urgent care but if I'm in Houston and find myself in a jam, I would certainly choose to come here.