The one in Texas is very busy, uncontrolled, staff all over the place they constantly had to keep looking for things

I saw all the bad reviews and I was super nervous about having to come here for a preemployment test. It was pretty busy, I waited about 30 mins (not too bad). The staff wasn't very friendly but not terrible either. Just what you would expect I guess. read more

Slow service. The slowest! This clinic is much bigger than the one on 1960 but they had one person helping customers throughout the entire time. The text from the kiosk is useless. Told me I was ready to be see. Only to go in and wait around again. Don't come here! read more

I have been standing at the window for 10 minutes trying to ask a simple question and have been habitually ignored. I'm literally standing here staring at a sign saying "you will be treated with courtesy". Sounds like some bullshit! read more

most unorganized service i've ever experienced. Extremely rude staff. Will not be returning, extra 5 miles to the far location is no problem considering how bad the service is. extremely disappointed. read more

Went yesterday as a walk-in. Very professional, pleasant, clean and efficient. Was in and out in less than a hour...on a Saturday morning at that!! Would HIGHLY recommend this facility. The ladies were "on-point"!! read more

This location is HORRIBLE for length of wait. When you sign in it gives you a wait time...mine was 13 minutes, 3 people ahead of me. OK, sounds reasonable. 45 minutes later my name was called to come through for blood draw. Unbelievable. And this was the second time this happened. Last time it was an hour. Seriously Quest, staff your labs so sick and elderly people aren't having to sit there and wait that long. Ridiculous! And very unprofessional. Your reputation is already bad looking at all the negative posts. And you're not the only game in town. read more

I needed to have some blood work done so I was referred here by my doctor. I looked them up online, booked my own appointment with their very easy and user-friendly web-site. 30 minutes later I arrived; the place itself is hidden in the back behind other businesses (not visible from Fry Rd) I walked in and the place was very clean with plenty of seating. I signed in and 10 minutes later they called my name. I had the pleasure of dealing with Ms. Rita. She was really sweet, courteous and walked me through everything. She even informed me that by downloading their phone app. I could have my lab results sent to me.... Wow, very cool! I'll definitely be going back! :-) read more

The customer service today was terrible. The front desk lady had an incredibly difficult time pronouncing even common names correctly and crossed people off the list, claiming they had walked out, without even calling them at all! One lady who came in before us waited over an hour before finding out she had been just crossed off the list. Any time patients asked questions at the front desk, they were abrupt and rude. read more

I went to this location because it is close to my home. I arrived, signed in and within seven minutes I was called to the back. I will go back if I need any blood work done. Great job! read more

I've been here twice, sent on a whim and I've waited for about 15 minutes and then was in and out. Customer service is great (warm and inviting) from the phlembotomist. The person working the front desk the day I went (Aug 5th) could have used a coke and a smile. Lucky for her the nice young lady with 3 kids (2 girls and a boy) that helped me allowed this place the 5 stars I gave it. She was born in October (I forgot her name), someone give this girl a raise! read more

Excellent visit. Less than 15 minutes to have 4 vials drawn with no appointment. Tech was friendly but very professional. I'll use this location again! read more

I have visited other Quest sites in the area. The 925 Fry Rd location offered the best experience. It wasn't freezing cold inside like some other locations. The technician called me back after approximately two minutes (I had an appointment). Some of my tests required special handling before processing. Martin took the time to look up my tests and verify the proper handling and processing requirements. He then explained the details to me. I did not receive the same service at other locations. One even complained that I had come in too late in the day to manage the process. Martin offered quick, painless service. Very professional. read more

I want to say first I am very scared of needles. Was very nervous going today. I got in fast. The 2 ladies that were with me were very funny and nice. It helped when I was so scared. They did a great job! Hardly any pain. And that means alot to me. read more

Very unprofessional, with attitude even their supervisor and they seemed NOT to know what they're doing ! Also heard them laughing and talking about other patients !!! They don't even deserve any stars at all !!!!!!!!!!!!!!! read more

Waited 2 hours for a urine test. The system that schedules who goes first is useless as tons of people who came after me went before me. They were so understaffed that they sent people away to a different location. Once they took me in past the waiting room, they sent me back out and took someone else in. I'd never go back here. read more

our tech opel ross was amazing. she did not hurt my brother. he is a very hard stick. one minute late we were out and she as very professional. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++*++++++++++++++++++++++++++++++++++++++++++************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* ********************************************** read more