I went to Quest as a walk-in. I didn't have to wait to long about 20 minutes. The phlebotomist who took my blood was very friendly and I am not ot one who likes needles, (I cover my head) but I must say it did not hurt whatsoever. The people who wrote the terrible comments about their experience with Quest, must have been pushy and rude, You get more with Kindness and understanding, something that some people can't comprehend. Good luck with your endeavors in our small town! read more

I have big easy veins in my arm that you can't miss never in 65 years have I ever had pain or bruising! I knew today that the phlebotomist was pushing too hard and went through, the amount of pain and bleeding and now bruising. Never once have I had bruising, I knew something was wrong and sat down and put pressure on the site the amount of pain I've never experienced. Do better read more

We miss the old days when the hospital had their own blood labs... Went online to Quest at 300 Sierra College Dr Suite 210, Grass Valley, CA 95945 to make an appointment as we have done several times in the past as we both have accounts. https://appointment.questdiagnostics.com/find-location/as-location-finder-details and followed instructions Picked 12:10 pm for Terry-Ann and 12:20 pm. for me. Then we went to Quest and signed in on the sign-in machine. No appointments were shown although we had to scan in our information. The lab tech came out and told us that we probably booked with the hospital. Said it happens all the time. Okay, so we drove over to 155 Glasson Wy , Building 4 Grass Valley, CA 95945 only to find NO appointments scheduled. We then were a walk-in. The lab tech was unfriendly and seemed to object to having to make sure our blood orders were in the computer. She severely hurt me especially since I have Trypanophobia of which the woman at Sierra College knows and understands plus using Lidocaine cream. I will never go back to Bldg 4. read more

Just had to drop off a urine sample for my father, They said I had to have another appointment or be at the mercy of standby which if you've been there, can take HOURS. Such poor service. read more

You need more Jakki's throughout Quest! Kudos! She was Friendly, professional, fast, and efficient. You also need better signage.... WAY better at the Glasson site. read more

Incompetent to the point of being dangerous. They refused to accept my instructions for handling my blood sample. So, I will get inaccurate results and possibly my doctor will prescribe treatment based on inaccurate test results. Ignorant, rude, insulting. These people should be replaced with others that are able to listen to patients. In my opinion, the entire staff of this lab should be fired and replaced. From now on, I will go to Labcorp and hope for a better experience. EDIT: After reading all the reviews here and the cloying apologetic responses promising to alert the leadership team, I have to add to my review: this is a money making CORPORATION. The leadership team does not want to hear your complaints either, and believe me, they will support their miserable employees (I'm talking to you, Tammy) and simply pay you lip service to shut you up. You'd think they would actually look into these complaints, as so many speak to the rudeness and incomptence of the staff (you again, Tammy), but obviously they are taking advantage of the dearth of options in this area. Pathetic excuse for healthcare in USA in 2024. read more

It's an absolute shame that this business has the monopoly in laboratory services in this county because how they're even allowed to run the way they do is incomprehensible. The last three doctor's I've had, all different ones, have said "if you go to any quest laboratory they will have the orders I sent and they will complete them as ordered." They never once had. Today, after being told by a new doctor that they would have the labs they didn't have them, or maybe they couldn't pull together the brain cells to try and find them. Eventually I did found them in the app I can use to contact my doctor, when I was informed that in order for them to complete the order they needed to be printer. I asked if it would be possible for me to use their printer, and before I even finished the question I was cut off by "no we're not allowed to do that" the receptionist was smarmy and haughty, almost as if she was proud that she wasn't able to offer even a hair of help. They told me I could go to a local business and have them printed, and that I could come back and get service on the same day IF there were appointments available through the online scheduling service through the end of the day, which obviously there wasn't. I was frustrated. I am frustrated. They're the only option o have to get lab work done and they're smarmy and catty and unhelpful and dusfunctional but they don't care because they're employed. read more

If there was zero stars I would have chosen that. My son is very sick. His pediatrician ordered labs last week. They drew his lab and he had a hard time and almost passed out. Not a fun experience for him. We were counting on the lab being done promptly. They not only were backed up resulting the lab but never did his lab orders. The pediatrician couldn't contact them , Voicemail full all week. They could not find my son in their system and really had no idea where his blood went. And they sent old lab from two months ago to his account with the date of last week which was an error and labs this doctor never ordered. We had to re-order labs and go to Labcorp. As a nurse I can think of so many violations that happened. Please do not go to Quest. If you care about your heath stay far away from this gross negligence. read more

Holy Batman these folks are incompetent and nasty! I needed basic labs so I checked their site online to see what the new COVID restrictions were. There were a couple of giant pop ups stating you have to wear a mask and would be screened before being seen. It also stated the walk-in time wait for this location was 10 minutes. I got there and signed in. A staff member came out, clearly already angry about life, and told me that they would not see me without an appt. She shoved a piece of paper in my face with a "Use this to book an appt." I mentioned I had tried to book one and there was not one available online for over a week, and not one before noon for over two weeks, neither would work for me. She insisted I could go online and book one after 4 (they currently close by 430) that day and insisted that I leave. The entire time she is shoving this janky ripped paper in my face and not listening to me that I tried to book an appt, that there were none for weeks, and that the site clearly stated walk-ins were okay. I left and requested my doc send the labs to LabCorp. Quest sucks!!!! read more

Several issues. First appointment, my doc had made a mistake and sent the order to quest on the wrong stationary. The large girl with a TON of tattoos (not that tattoos are bad, I'm just pointing you to the correct person) was super rude to me as if I was inconveniencing her. She was short, rude, and just seemed sour. I'm at the mercy of my providers, if there's a mistake, is that really the patients fault? Suck it up buttercup, and don't blame the patient, or project your bad mood to your customers. Second issue- my doctor has had to send the paperwork over twice now. I got here for my appointment (which was supposed to be 16 min ago as of right now) and somehow they don't have the fax. I called my doc and they said they sent it over a week prior. Nope. They can't find it. They sent it again, and now patients who were here after me are being seen because the front desk girl hasn't gone to check the fax machine. Quest will waste your time, and might even send you out the door with a little abuse to boot! UPDATE they couldn't get it together. My provider sent the order over 2 more times today and quest STILL couldn't figure out how a fax machine works. The fax machine was invented in the late 1800's. You might think they'd have taken the time to learn how to use one considering they rely on it as the sole means of receiving information. A fellow in there said it was his third time in because, get this, QUEST DIDN'T RECEIVE THE FAX FROM HIS PROVIDER EACH TIME. read more

Don't even think about using your phone or iPad to try to make an appointment. Quest Diagnostics seems to think that people have nothing better to do with their time than turn on a computer wait for it to warm up and then make an appointment. Time to move into the 21st-century, and accommodate more than one type of electronic communication device. I had similar problems the last time I tried to make an appointment. So it's been going on for sometime and apparently nobody gives a rip how annoying the system can be. read more

Worse business ever .....made a online appointment for lab work for the day after thanksgiving ....got several text messages confirming my appt and arrived there come to find out they were closed ......I drove 90 minutes from a relative's house to make my appointment.....someone dropped the ball and that is very disappointing ......had to give 1 star but definitely not even worth that.........forgot to mention that the website also says appointments are recommended but walk ins may be accommodated and I was willing to wait the first time I went a week prior to thanksgiving and when I showed up the very rude receptionist told me I HAD to have an appointment ......I guess everyone can blame COVID now for bad customer service ....rude people and wrong information being given out read more

Great place for Lab work have been here 9 times and have always had helpful staff members. Made appointments and have also had a few walk ins. Thank you for always exceeding My expectations. read more

3/3/21 I'm adding additional information because your response sounds doubting & judgementful that this even happened. IT DID!!!! The word IF does not belong. In fact I have spoken to a supervisor on site, called up on the phone and sent an email and lastly, I was forced to YELP all over the course of the eleven months. In the beginning I would bring in the paperwork in with me. I would be told that it had to be faxed in. Then Covid-19 ramped up. Some of the ladies were just cranky and didn't seem to care. Then started their lectures. I remind you, I am a patient and finally lost my cool this last time. I don't care what's up with you. Your staff has no right to raise their voice, lecture me or make me wait extended periods of time just because they are PISSY!!!!! So IF you truly want to CARE, listen, be professional and above all have good customer service!!!!!!!!!!!!! read more

Since the coronavirus be sure to check the office rules BEFORE you go! Contrary to what is posted here, if you are a drop in at other Quest labs you will be rudely turned away, they won't care to hear anything about your circumstances. Most close at the unhelpful time of 3 PM! And this particular location IS NOT OPEN ON SATURDAY, even though all notices say they are. Go there and you will find a note on the door telling you that they are closed until further notice. Which you will probably find ot by a note on the door. read more

I love being able to make appointments! Checking in via my cell phone when I arrived made it so easy. In and out in minutes. Service has improved over the last 2 years. Thanks. read more

Just want to say this place was so wonderful in contrast to the Sierra College Dr location!!!! I was quickly and kindly greeted and service was attentive, kind and efficient. So so so appreciate the experience after having such a negative one at the other location. Keep it up!!!! read more

Much better at Sierra Nevada Memorial Hospital. Engaging and helpful. Huge difference from their clinic on Sierra College.

There is something very wrong at this office. The particular staff member who helped me seemed to really hate her job. Probably with good reason. Quest is a business that doesn't appear to care who is working for them and how that person interacts with the public so long as they execute the instructions (with or without a pleasant attitude). No sense of life here and it's really quite sad to see the low standards this of business and equally low expectations of its employees. read more

Checked in for my appointment but according to their system I did not have one. So I was told to make another appointment and would be squeezed in as early as possible. Waiting for one hour 1 hr 45min just to find out that my bloodwork request had not been forwarded by Yuba docs. This should have been checked when I first spoke to check in person bit she was overwhelmed because a tech had called in sick and they were an hour behind schedule. Quest need to have a system in place when you check in to confirm that bloodwork orders are in. Not make you wait nearly two hours to find out there is no order. I was told to call Yubadocs and have them fax it in. Yubadocs said they gave me that at check out. Which they did not and she never offered to fax it in. So am am so frustared that I will not return for bloodwork. I would rather suffer in pain before I go back to this poorly run business. Quest needs to get their shot together and make it more user friendly for the elderly that struggle with their online appointment system. This was what I observed while waiting. The elederly being told to wait for hours because thwir phone appointment was never made. This is the worse customer experience I have ever observed in the medical field. Instead of helping people they are giving them the run around. read more

Hi just went over there this morning to have a fasting blood draw after reading what it says on their lab site that it is suggested highly that you have an appointment although they can take walk-ins for their next available appointment. so basically I was turned away and they're waiting room was empty. I mean the doctor who does labs takes more than one patient at a time and so does the dentist. This stinks. read more

I wish I would have looked at this yelp page before going in to the office on Sierra College Blvd in Grass Valley. Yes, there is one employee there that needs to have a career change. Her manner was brusque and rude to say the least. I would not want any family member of mine served at this office and am glad that someone posted their experience of the same employee here as the encounter still bothered me and I will not return to that office. Mine happened on early April 2019 and the person on the yelp review site was in Jan 2019. Could it be no one has talked to her about her manner? read more

Well you can't speak to a real person if you have any questions, I pressed 0 after their machine ran me around in circles, then it hung up on me. I need to schedule a very time sensitive imaging appointment and this company clearly doesn't want to make it easy for patients. I'm probably going to request my doctors office send their request to a diagnostic center that actually wants to help their patients. I'm not sure why Dignity's center was replaced with Quest, but it's not good for Grass Valley. Think of all the elderly clients who may have questions. We are a retirement community. read more

I was at the Quest Diagnostic Center, Sierra Nevada Hospital. I arrived at 8:00AM Saturday, April 4, 2020. This was the time posted on the door and on the Website. I waited 15 minutes and decided to leave. If you are going to deviated the times, please post it on the door. If you need me to make you a sign on your hours, I'll print you a sign. Thanks, Harry read more

Quest has still not answered the emails. Quest still has not posted the results from over a week ago.