Be warned, if you are more than a minute late (yes actually one minute), you will be cancelled. You can then become a walk-in with no guarantee of being seen and no time estimate will be given. Person at counter said you are better off reschedualing. This looks to be policy and not the doing of the staff. And forget about calling. You can only call a phone-tree with no access to your local office. read more

I switched my appointment to this location last minute after reading the Yelp reviews of the one-starred wild west basement 801 Chevy Chase location. This facility is small but clean and the staff friendly. The phlebotomist Mike was excellent, very friendly and extremely good at his job! People always have trouble finding my veins and I end up bruised and battered. I warned him it was going to be tough and he said he wasn't worried then proceeded to locate my vein by touch and not sight and had my blood flowing out within a minute! Amazing! They tell people to call for an appointment on their automated system but that it gives you first available only but that's BS. Go online and schedule your appointment for whenever you want! Parking is free for 90 minutes with validation. read more

Quest Diagnostics - the wait at 8:30 am - Laboratory Testing Near Me - Glendale, California

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This review is for the specific older Armenian lady. About 6 months ago I came here to get my blood drawn and for my own safety & the safety of the phlebotomist I informed her that I have a serious irrational fear of needles. I told her I may go into panic, move to quick, or feel extremely lightheaded. Her response to me: how old are you? I responded saying 21. She had the AUDACITY to say "aren't you a little too old to be scared of needles" ... I was in SHOOK. I wanted to get out of there so quickly. Thank you to the rude lady who failed to make me comfortable. You suck at your job. Quit. read more

Worst location. The guy at the front desk was the rudest individual I've dealt with in a long time. Not flexible at all. Skip this location and use one of the many other locations. read more

We used to come here with no appointment. I Please don't come if you have no scheduled appointment. We waited in line as early as 6:10 AM. No one had told us that this location is only for appointments only. Nothing was posted on the door as well. read more

I had a ton of labs ordered from my doctor and decided to split them into two visits - fasting and non fasting. I had both Anna and Blanca and they are both SO SWEET. They both knew my name on my second visit and Anna (who had helped me the day before) waved from the back as I walked through. Also both got the needle in right away with no issue. Never thought I'd have a positive review for a blood draw. I had an appt for 2:30 one afternoon and was in immediately. And walked in the next morning at 8 am and waiting maybe 5 minutes. read more

Went in for a scheduled blood test and was well treated and didn't wait long. The office was clean and organized, with plenty of warning for social distancing, facial coverings and temperature was taken. I normally have "shy" veins, but my phlebotomist, Latonia was super quick and gentle and it done before I knew. No pain or bruising, overall very pleasant, professional experience. My appointment was on a Friday at 2:30 and there was barely any line. read more

This was the worst experience. The line was very long and the staff were so rude to everyone. After over 1.5 hours of waiting, I had to forward the lab order from my doctor because I hadn't been provided a hard copy by my doctors office. The receptionist told me it would take 15 minutes (?!) to receive my email and I ended up waiting an extra half hour before she said she still didn't have it. Really horrible experience to be dealing with when waiting for medical labs which is not a great experience anyhow. I know Quest is basically a monopoly but I will do everything I can to never go back. read more

they refused to take me even tho there was 30 minutes until they closed and no one was waiting, do t waste your time and money coming here

Visited this lab for the first time today. Took my mom to get her labs done. I was looking and looking for an appointment online and was not successful. I ran across this lab on their website and liked that they opened up at 6:30 am on a Saturday morning. When we got there lab was full. Unfortunately, because we had no appointment, we had to go on standby. Considering we were on standby, we were called in sooner than I expected. We were taken care of by phlebotomist by the name of Michelle. If I were to solely rate this lab based on Michelle's customer service, she would receive 5 stars. She was friendly, courteous and most of all, I appreciate she communicated with my mom in her primary language, Spanish. I will definitely consider this lab again for future needs. Thank you Michelle, for your excellent customer service! Quest Diagnostics should consider hiring exemplary and model employees such as Michelle. read more

Marcos Servellon is AMAZINGGGG. I always have a problem as it is hard to draw a blood from me, but he is amazing... read more

This place is only interested in getting people in and out as quickly as possible. Their check in system is widely misleading - when we checked in it said a five minute wait, then 15 mins later went to an 8 min wait - eventually we waited 30 mins. My daughter has had a tough time with medical issues and gets very anxious. All the tech did was say 'keep your arm still' no empathy or patience. While I was trying to calm my girl down the tech inserted the needle quickly while she was still upset - she just seemed to want to get us out of there. The result is a poorly done draw which has caused a lot of pain swelling and bruising (see photo three days later!) be careful of this place - they seem to just want to make money. read more

Quest Diagnostics - This is my daughter arm three days after a badly done blood draw at this place. - Laboratory Testing Near Me - Glendale, California

The worst stuff! Workers are really rood with patents and instead of doing their job faster they are laughing at the back. I didn't have an appointment and checked in as a walk in and the tablet said to wait and someone will call me later. There was an old lady working there showed up and with a very rude tone said no walk in appointment, I said but the computer said I need to wait , she said no it didn't say that. And I just walked out from that place and will never go there again. And it wasn't only me they were rood with everyone. It was so unprofessional!!!!!! read more

Quite possibly the worst Quest I've ever been to!Had an appointment and still had to wait over an hour while the girls just chatted in the back and claimed two other techs were on lunch. The waiting room was packed and the monitor was conveniently not working so we couldn't even see our position in line. People have zero regard for other people's time. How hard is it to draw blood quickly and be productive? read more

Very friendly stuff , my kids was happy , no pain at all. Waiting time was just 16 minutes which is great . Nice and clean very organized , sign in and in and out was quick. Will use this location for future. read more

Poor service, consider hour and a half for blood work I'm used CLA before and the elapsed time is of ten minutos from your arrival. Not recommended read more

Wow no wait at all. Super clean. Great service. And it didn't hurt at all. Got 7 tubes of blood lol and there are open rooms per patient. Everything went great. I don't care how far I have to go. Never going back to those other places where you have to wait in line forever. read more

Made an on line appt for lab work through the quest homepage. No confirmation number was available. I went to the incorrect site which was closed yet still shows on maps as quest. Quickly I went to this site and was asked at the reception desk if I had an appt. I explained it had been made at their closed location and was told"an appt there doesn't give you one here. That sites been closed for years". No offer at this point to check their computer system. I asked to speak with a manager and was told I could speak with Lilit Vardanyan. She is not the manager but is the highest ranked person here today". When we explained the issue and that the labs were necessary for a Monday surgery she asked for a copy of the doctors orders or to prove we had the appt. When I attempted to pull up the prescription and appt on my phone I realized I was not on Wi-Fi and asked for a password. I was told they had no internet access. Hmmmm this makes it impossible to pull up your website and prove an appt time. Lilit agreed to get us taken care. Her first attempt at phlebotomy was unsuccessful and she said you should have drank lots of water. She was irritated that our trust was waning and said " I did you a favor. Do you want to go somewhere else?". We agreed that having a phlebotomist that was pissed off was not a good choice. Once home we checked the appt and realized it was at this particular site. Had anyone offered to even check their system they would have seen it. Terrible customer service and poor skills coupled with an angry staff makes this site a poor choice for labs. Go anywhere else. If I could give them zero stars I would. read more

Really quick and easy experience. I felt comfortable during the whole process. Walter used a butterfly needle on me also which was so kind because I wasn't left with a bruise like usual. Thanks!! read more

Went to Quest today for my 1 year old. I really tried to find an excuse not to go but we had to do his bloodwork. I was the parent to accompany my son. And i was really nervous but i was relieved from the experience i had. The phlebotomist was really professional and quick. Her name is Bianca. Im really thankful she only stuck my son just one time. I would recommend Bianca to anyone that has children. Thank you read more

Horrible customer service!!! I had an appointment and someone who had just walked in with me at the same time (as a walk-in) went in before I did. Can someone tell me what the point is in making an appointment if any random walk-in can go before you? Walk-ins have to wait longer and people who have appointments should be called in at their time! I waited 30 minutes just to get my blood drawn which took 2 min. Also there were roaches in the waiting room, I was disgusted and I also took a photo of a roach to show everyone. Never coming here again and would not recommend to anyone!!! read more

Quest Diagnostics - Disgusting pregnant roach I found in the waiting room! Never coming here again! - Laboratory Testing Near Me - Glendale, California

Had a 9:15am appointment and have been standing in the hallway for 45 mins to 'wait for a phlebotomist to take temperature' along with about 10 other patients. No one has come out to address us and the line has not moved at all. One person just left due to frustration. He was here over an hour without being helped. I would suggest you avoid this location and go to Burbank. I should have done the same. I understand it is a tough time right now however steps need to be taken to ensure patients are being addressed upon arrival. Someone needs to be posted outside the door to assist the backlog. read more

Awful service, made me wait an hour and twenty minutes after scheduling an appointment. Appointments seem unnecessary cus you're out in the same line as the walk ins. Insanely understaffed, and the people they have hired are insanely rude and condescending. The ENTIRE WAITING ROOM was upset over how long they had to wait, and when I brought this up to the nurse she just said, condescendingly, "yeah." Boo boo boo to this poorly run medical organization read more

I've gone here twice. The first time was a very pleasant experience so I chose this office again for my bloodwork today. So I came in near closing time with a unique billing situation. Patricia & Oralia took care of me fantastically! Patricia was at the front desk and did everything she could to get the billing aspect handled. She and Oralia made multiple phone calls and I got a strong sense that they're very dedicated to providing excellent service. Less than 90 minutes later, my blood was drawn and I walked out a happy client.. and didn't have to pay for parking either (free if less than 90 minutes)! Thank you Quest on 800 S Central, Glendale!! read more

No one at the counter. I did a walk-in "appt" online. Said 10:10a & to arrive within 15mins or I'd be like any walk-in. I checked in at 10:19a. I couldnt ask anyone anything because no one at the counter. A phlebotomist will come call a person & run away so you better run to the counter if you've a question. I've shit to do. Finally caught someone at 11:04a & she still didnt understand the confirmation. She said it's not an appt & I'd have to just wait... I insisted within 15min is an appt, after that then it would be walk-in treatment. They surely dont train their staff about this option clearly. I said I'll just leave if they aren't taking me now. She said she would take me next... waited more, finally seen at 11:15a. read more

Quest Diagnostics - Laboratory Testing Near Me - Glendale, California

I was sent here by my M.D. to get some sophisticated blood tests; I was quite surprised how fast and efficient the service was, after being told that, at similar facilities expect a long wait. read more

Quest Diagnostics - Laboratory Testing Near Me - Glendale, California

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I have been to a lot of Quest Diagnostic locations, and this one in Glendale, was about the worst I've been to. First, the young woman at the front desk is ridiculously slow and borderline rude. She wasn't sure my insurance was accepted, and asked me to sit down until she verified. Meanwhile, 30 minutes passed, I get up to ask if my insurance was accepted, and her reply was, "Oh....yeah. Have a seat". Um, excuse me? On and on I wait, and each time I try to ask how much longer the wait will be, that girl is away from her desk. It appeared there was only ONE phlebotomist working! Seriously? When it was finally my turn, 1 1/2 hours later, the girl who put the needle caused me to nearly jump out of the chair from pain. Quest Diagnostics has good locations with quality staff and procedures, this is NOT one of them! read more

Quest Diagnostics - Laboratory Testing Near Me - Glendale, California

Took my 9 year old daughter to do blood work! She is so scared, luckily the lady that attend us did suck an amazing job! She talk to her and calm her down in a very nice manner! We got there at 7:20 and I check in online we were out in less than 30 min on a Saturday morning. read more

This is the best lab. I've been here at least four times and every time I get my blood drawn I don't feel a thing. I know its not a big deal to begin with but for someone like me who hates needles, the process is always so quick and painless. Everyone is always very professional and friendly. I now prefer going to this lab than one in the same building as my doctor's office because of this lab's professionalism and efficiency. read more

Easy Quest with parking, nice phlebotomists, seats to sit in while you are waiting, and a clean atmosphere. There is another Quest in Glendale that is the hell version of this place.. so make sure you book your appointment online at the right location! Mike took my blood very quickly. I was a little nervous and he put me right at ease. I had a 1 pm appointment and was out by 1:15. read more

Had an appointment still made me wait over an hour to draw blood . Avoid this place if u can.

I have visited this particular QUEST For many years and I find the people, espeially Walter and Missy, to be superior! They always greet me with a friendly smile and they seem to remember me. I had a technician today, ANA, who was also very good-she got the blood out of me with one try! I really find this particular center to be VERY VERY GOOD, and i have dealt with one other, which shall remain nameless which was awful!! By the way, I NEVER make appointments--too complicated and confusing-I go at 6;54AM and am out of there by 7;20. I don't have to wait more than l0 minutes. read more

My brother has special needs, also it's abit over weight. Had taken him to a different location got poke 5 time for blood drawn. At this location I spoke with Ana explain the situation his vein is hard to find, she and Her worker Latanya careful and successfully took car of my brother on His blood drawn. I recommend this place in Glendale Quest Diagnostic. read more

Although you have an appointment they check in walk ins first. Disappointing. and not friendly staff. Desiree is highly to avoid. read more

The information desk receptionist on 2/21/15 1100-1105 a.m was inconsiderate and showed poor customer service. I came to drop off a specimen which is not supposed to be left in the drop off containers by the outside door. It was past 5 mins of their office hrs. She refused to take my specimen and wanted me to come back within their office hrs just so I could drop off the specimen. What's 5 mins? read more

The wait time online is a bunch of bullshit, it said 13 minute wait...I've been sitting here for about 1 hour!

Had an awesome experience at Quest yesterday - everyone working was kind and cheerful. Many thanks to Walter D. for making everything quick and easy, and for being so accommodating. Much better than LabCorp visits I've had in the past... read more

Got here at 6:30am as they opened and already its full of people. But what do the employees do? They are all just sitting there talking and laughing. Whle everyone is waiting. Why would you say you open at 6:30 when you are not ready to open at 6:30. Edit* Well I waited to be called up at 7:30 only to be told they didn't have the test available. Waste of my fucking time THEY DON'T CARE IF YOU HAVE A APPOINTMENT STILL WAITED AN HOUR read more

Even one star is too much for this place! Two phlebotomist Four customers One hour wait Are you kidding me? While I sat there in the waiting room I could hear them chit-chatting in the back. Then after I questioned about the time. The ladies were all smiles about a customer trying to talk amongst each other who would draw blood from the good looking guy!!! I ask again: how long will the wait be. She us looking at the list maybe 10 to 12 names before mine. But only 4 in the wait area. She's like... I don't know. We have all there names but looks like people left. OF COURSE they would LEAVE!!!! So did I!!! And will never go back to this dump! What kind of place is this anyway? Shame on the Quest for employing those lazy ass people. read more

This place is horrible. I won't be coming back. I came here bc my guys at Glendale Hospital were on lunch. When I got there.. there was only 1 person ahead of me. I waited over an hr. When I walked in I told the lady I had to pee.. she did everything under the sun BUT give me a cup so I could. I held my pee for over an hr. Then when they finally called me the lady says "why didn't you ask for a cup?!" SMMFH THEN, she drew my blood and was heavy handed and every time she would put a new vile in she pushed the needle further and further into my vein. WORST EXPERIENCE EVER. I'll stick to my guys at Glendale Hospital. One of the ladies used to draw blood on newborns. She knows how to stick you so you don't feel ANYTHING and you have very limited bruising. 0 rating for me. read more