They have no live person to help you. I had an appointment today and wanted to ask some questions, but I called and got a recording that made me select choice after choice after a few more choices and then told me to go to their online HELP page instead of transferring me to a live rep. I went to this Quest location and there is a fern plant sitting at the window where a receptionist should be. They actually placed a plant sitting at the counter in place of a person. I knocked and knocked and knocked but no one came out. They are in the healthcare business, but it is obvious that they just don't care! I don't recommend this place. If you have an issue, no one will be there to help... read more

Always easy to get into without an appointment. Fast and professional service. Very dependable. They always send the results right away.

I am a VERY hard person to draw blood from and most places I go I end up getting poked at least 3-4 times. However, I have found Turquoise at the Cityview Quest location and she is FABULOUS! She drew my blood about 3 different occasions and was able to get it on the first stick every time! Now, I go to that location just for her to draw me. She is very friendly, plus knowledgeable and excellent at her job. I will not go anywhere else now. Thank you, Turquoise, for taking such great care of me! read more

Came here for a drug screening. No live person but just 2 kiosks and one is down. They say they accept walk ins but there's no one to receive you at the window. I went to another quest and it was the same result. No point in saying walk in when the kiosk makes you make an appointment several hours later. read more

Quest Diagnostics - Reception - Laboratory Testing Near Me - Fort Worth, Texas

Blood was drawn by Naj. She was very caring and gentle. When I told her that I was a tough stick she went out of her way to be gentle and kind. She did a beautiful job of being careful and not hurting me. I'm not exactly sure what street it was on, but I know for a fact that it was the Quest just opened on Monday Dec. 15th. Wonderful people Who REALLY CARED! Dennis Dullea 817-602-9573 read more

Tamirria on Overton Ridge in Fort Worth took my blood . I have high anxiety giving blood and she was so calm and talked to distract me. I now only want her to take my blood work. She is really good at her job and so friendly. read more

Today I went to a Quest Diagnostics Clinic in order to get a drug screening done for my job. Upon entering the clinic, I had to check in via a iPad type device, and then proceed back to my car to wait in the hot weather for them to text or call me to come in because of 6 person capacity in the waiting room. Point number one. Are they trying to make patients die of the heat? Secondly, after I was finally texted to come back in about a 30 min wait, I was escorted by a nurse whose accent was very Latin-thick. So communication was difficult. As I was making polite conversation and trying to lighten the mood, she was increasingly short and rude with me to the point of when explaining what I needed to do I was unsure of the proper directions. As I had trouble providing a full cup, she very hurriedly and in a tone of voice like 'what an idiot' said that it's not enough and I can try again in 40 min. I know the trouble of communication and cultural issues due to two different languages between persons all too well, however, I should not have to experience this in a lab clinic. I was then asked to sit back in the waiting room and provided 5 cups of water all at once. This waiting room had no tables to set my cups on and only 6 chairs (4 of which were already occupied by other patients). So I had to set those 5 cups of water on the floor and drink one by one, removing my mask to do so. So point two, if a nurse gives a patient water, they should not have to set those cups of water on the floor risking germs and other dangers (such as spills). As I am sitting drinking my water, an elderly Asian woman of about 60-70 years old came in. She went up to the window and waited to be assisted by someone to "sign in". She was directed by another nurse, coming in from outside (I'm assuming arriving back from her lunch as it was mid-day) to sign in on the iPad type device. The woman stood in front of the iPad type device trying desperately to figure it out for a whole 10 min before giving up and knocking on the window of the front desk. When no one answered her, she went back to the iPad and tried again, at this point I got up and asked her if I could help. She handed me her ID and said very thankfully and very sweetly that she appreciated my kindness, that she does not understand what the iPad was asking for. I proceeded to sign her in following the instructions provided on the screen. So, if we are supposed to be paperless and contactless, does this mean at the expense of the elderly who may not know or understand how to properly handle technology? Furthermore, as we (the woman and I) continued to sit and wait in the waiting room, she became impatient with the process seeing many people walk in ahead of her who arrived after her. She tried to stop and ask several nurses for assistance but none would listen to her statements of "I have an appointment". Both she and I tried to call for assistance from the nurses but having the lack of a front desk personnel was infuriating. She ended up stopping a nurse who was ushering in another individual, who asked her if she had an appointment before coming in because they take those people first before the walk-ins and she did not seem to understand what the nurse was saying, but re-iterated that she had an appointment. This nurse said she would check the computer for her name but never asked the woman what her name was. So, are appointments made online? Yes. Because I personally tried to call before my walk-in to set an appointment (as was suggested by my employer) but the phone call directed me to the website and no real-person answered the phone. So, more technology, technology, technology, at the expensive of the elderly or uninformed and for this poor woman proved to be a very frustrating experience. Finally, I was able to walk back in and finish my process with the same nurse who came back from her lunch. She was very cheery, very kind and very quick to explain better what I had to do. I was in and out as soon as I had used the restroom. She answered all my (as described in tone by previous nurse) "stupid" questions and wished me a good day. The elderly lady was still waiting in the waiting room when I came back. I called to the nurse to come answer her questions but she had disappeared around a corner. In conclusion I give nurse #1 a 0 star rating for showing her bad day in her attitude towards others. Nurse #2 who failed to assist the older woman a 1 Star for at least trying to hurriedly explain the system and "check the computer" without getting the woman's name. And nurse #3 who assisted me a 3 star rating on being a purely delightful person and acting very professionally, but failed to stay and direct the older woman. And the overall technological and "contactless" experience a 1 Star, because at least their surfaces and floor looked clean. Trust me, I wouldn't have set my cups of water on the floor if it was SO dirty. read more

Quest Diagnostics - Laboratory Testing Near Me - Fort Worth, Texas

Multiple employees saw me standing at the front desk and no one said a word to me after standing there for over 5 minutes until after I asked someone for help. Now I am still sitting here 20 minutes later to drop off a specimen. Not even getting blood drawn. And they are rude. read more

Had a very nice technician. This place was very clean. No receptionist, but not a problem! Just sign in to the little stand machine (plenty of hand sanitizer!) then sit and wait. We waited about 25 minutes, but at these kind of places your going to wait no matter what. I had no problem with it, but there were a few angry peeps in the waiting room. Oh well, take a number, have a seat and bare it! read more

Quick service, but this review is about the phlebotomist with the blue and green braids. No customer service skills whatsoever. When she finished, she yelled, while exiting, "Ooo, patience". I don't know if she meant "patience" or "patients", but it was nevertheless, unprofessional. read more

Don't waste your time! They spend 30 mins on each blood draw! Find another local place! Laziness at its best!

I just had one simple question to ask them, but no one has answered the phone at all. I have called four times on separate days AND I have left messages. No returned call and not a single answer. I started clicking other numbers listed on their directory and still no answer... all automated. If they call back at this point, it doesn't even matter, I don't think I want to give money to a business run like that. read more

I had to come here for routine blood work. The woman who drew my blood was rushed and careless. I get my blood drawn annually for insurance benefits and also through my PCP. Never have an issue. So when she actually caused pain, she had the nerve to tell ME to relax and told me I must be weak with needles. Everything about this process was unnecessarily painful and the blood draw was much slower than I'm used to. Sure enough, it was her error, as evidenced by the bruising on my arm. This has never happened to me with getting blood work or IV or anything intravenous. Now I'm bruised and in pain because people here don't care about patients and don't have proper training. read more

Quest Diagnostics - Laboratory Testing Near Me - Fort Worth, Texas

See all

Terrible service from Quest in general. Can't handle provider orders that aren't electronic. News flash: not all doctor's offices can afford good EHRs. Also, if you didn't get the faxed order input in your system, DON'T CONFIRM THE APPOINTMENT. Wasting people's time. read more

Quick and easy process, sign in on a tablet device up front. Was in at 11:05am and was out at 11:28pm.

Not impressed with the friendliness of the tech. Definitely not a people person, just in general cold. Check in was fast and easy. Quest was clean, but she just ruined the experience that could have easily have been a 5 star review. read more

Completely mismanaged location. Had an appointment at 1:45, the wait time has been over an hour. Only one technician working with a waiting room full of patients, and the staff never once came out to give any updates on wait times. Will never come to this location again, and truthfully no one else should ever waste their time coming here. read more