Waited about 40 minutes, didn't have an appointment and it was very busy so it was expected. Getting blood drawn is never fun but Michael brought it somewhat close. I'm a terrible draw and it is often painful + takes multiple tries, but he made it painless. Never change, Michael. read more

Sometimes, due to specific parameters of blood work, you can't make an appointment, which means you pretty much need to do a walk-in. Mine was a disaster. 6+ hour wait!!!! Spoiler alert: they have appointments every 10 min. They will only take a walk in/standby if someone misses their appointment, AND they're running on time. Do not come here. read more

Surprised by the comments about Michael? I just left after getting some vials done. The tone was sarcastic and negging from the start, as I let him know I was nervous. "So why did you sign up?" I then asked if he could count down to which he responded "What am I, the count?" Once the needle was inserted, I closed my eyes and focused on breathing, to which he said "Oh, and now she can't talk." By this point, I was making it clear I wasn't interested in this negging or sarcasm; I'm just trying to make it through. He asks about plans, I see he's trying to distract me, so I throw him a bone and say I'm going to dinner at Javier's, a Mexican restaurant. "Yeah I figured by the name." I felt vulnerable and mocked and condescended to, and by the time I said "thank you so much" in a whisper as he took it out, he said "oh and why are we whispering." Super odd. Very pointed. Felt like no matter what I said, he was insisting on his bit at the cost of professionalism and compassion. I rarely leave negative reviews, if ever. This was weird and left me feeling icky. Ladies, I recommend asking for someone else. read more

When I came in for my bloodwork I had forgotten my paperwork. Never fear Rosy came to my rescue and got me through it. When I got there she was already helping someone who was looking for his cane as well as a woman who it turned out was at the wrong office. Rosy handled it with a smile and kept things moving smoothly. Rosy is a great asset to your company! read more

I go to Quest at 1640 Newport Boulevard in Costa Mesa, California They have always been so helpful so kind so caring and gentle with the needles lol read more

Michael was amazing! I have tricky veins and I love coming here because he gets in there perfectly- I feel nothing! Easy location and always very clean. Recommend over other nearby Quests! read more

Horrendous office experience. No one is available to speak with or help. Quality of care was also garbage. They treat the people there like an inconvenience when their whole job is serving patients through bloodwork. Walk-In patients were told to wait 3-4 hours when no one was in the waiting area. Just out of pettiness. Zero care for the patients. Is there any accountability for this terrible service? Do not go here. read more

I get quarterly blood tests through LifeForce to support my longevity goals. While they offer convenient in-home blood draws, I always choose to go to Quest instead--they're consistently gentle and skilled at finding my vein without any discomfort. Update: Maybe I jinxed myself by posting this 5 star review, but I have been 3 times and they are running behind so I had to reschedule. read more

came in for blood work as out of pocket payment and instead of receiving a bill for $325 as shown on website i received a $1,300 bill in mail. when i called there customer service they said because i did not prepay on website it was "more" , such a scam. be very careful. front desk is not warm and friendly read more

Office is quite nice, with a decent view from the third floor. Rosie was especially very friendly and helpful!

Poor communication, not helpful, nonprofessional, and inexperienced staff in front office. From entering two girls working with one seeming to lead the rudeness with no hello or acknowledgment of you coming in. Just rude manners of communication like talking to you while looking down at their computer screen or talking over you so you can't ask a question. Overall, not helpful and rude bad experience from not very pleasant lead at the front desk. I would not bother to come back to this location. read more

This review is mainly just to complement Martha! I had her as the lady who took my blood and she was super nice and friendly to me! I did have to wait about 40 mins even with my appointment and that was unfortunate, but they had said they were short staffed that day. read more

I take my mom here all the time because it's the nicest, fastest and most professional Quest of all. We really love Ashley, she is a sunshine of the office, always greet us with a smile and does really good job drawing the blood. Highly recommend this Quest! read more

No Kiosk to check in. What happened to kind caring nurses? That kiosk old people don't know how to operate and if they have to help you?!?! Oh no. Not my job. And they lost my blood work read more

This was the second time in the last month that I needed a blood draw. Thankfully Ashley was my technician for both visits. Not only was she very professional, she was efficient with her tasks and completed the process without the need to rush. I was very impressed. During my first visit, we worked together to problem solve an issue I was having with the quantity of labs ordered. She is smart, friendly and very gentle. I would highly recommend Ashley and the Quest Diagnostics office on Newport Boulevard. read more

Go to any other location. Staff are rude and not helpful. Went to another location after and it was a worlds difference

Great experience here - Michaela is the phlebotomist MVP! Didn't feel a thing when she was drawing blood. She was friendly, quick, and informative. I had an appointment and waited less than 5 minutes when I arrived. I was in and out in under 15 minutes. Highly suggest this location for the staff's friendliness, skill, and urgency. read more

Waiting 20 minutes just to pick up a test kit? Seems like they could do better. Almost sent me on my way because of closing time

Very efficient and staff is really nice, I've been coming here for years. I have small veins and they don't poke me a million times.

Beware of their price list!! The price list online is very inaccurate and misleading. I reviewed the prices online for blood work. The price list online advertises roughly $50 per blood test that I was interested in. I scheduled an appointment and my total bill should have been roughly $250. I received a bill for over $1300. I tried to have the bill corrected and they would not do anything for me, even though they acknowledged the price list. They are scamming people, very dishonest! read more

I took my kids to do an allergy test and blood count . The person did not do one of the test went back to the doctor and no result. Went back weeks after to do the missed test and didn't want to help 15 min before closing time . Staff needs to be more cautious and professional. Not very welcoming ! read more

Terrible experience. They have no staffing and told me it might be an hour to just drop off a sample. Incompetent, awful

Shelia is amazing! I warned her I was a little squeamish when it came to getting my blood drawn, so she kindly talked with me through the whole process. She has a very calming energy to her, and made it quick and painless. Here is the point of incision 3 days later. Barely there and absolutely no bruising whatsoever! If you make an appointment they take you back right on time with no wait. Highly recommend this place, and Shelia. read more

Quest Diagnostics - No bruising! - Laboratory Testing Near Me - Costa Mesa, California

I didn't have an appointment and there none available on this day but I walked in at 8:45 am and they walked me right back for my blood draw. 10 minutes later the waiting room was was full so get their early if you are walking in. I have had problems with finding a vein and then passing out having blood drawn in the past, but not here. Karen did an amazing job and even offered a special room where I could have my blood drawn while laying down. read more

Worst service ever!! The staff are jerks. Never go here. The staff is slow, and unhelpful.

I have been going to this Quest for about a year now around once a month for me or my daughter. I always make an appointment online prior to coming into the office to avoid waiting. With an appointment, I have never had to wait more than 5 minutes- I love how fast they are. Kimberly and Jordan and both pleasures to talk with which makes the uneasiness of getting blood drawn a lot more pleasant. I usually get Kimberly who draws my blood and she is awesome. She also has been doing it for my infant daughter since she was less than a month old (which is no easy feat, believe me!). She is AMAZING. I have small veins that at times have been impossible for others to draw from (the ER stuck me at least 5 times) and Kimberly has never had an issue which makes me much more comfortable than I usually am with needles. Kimberly always recognizes me and my daughter when we come in which is just a nice extra touch. I truly can't say enough great things about this place! read more

I'm not even going to rate this quest diagnostics, under staffed , rude very unprofessional... if they can't do the job right and properly manage and staff their labs they should close down or sell the company to a company that can .... read more

My appointment time was at 3:40pm and I did have a lot of labs to process and there was confusion as to how to process them. Apparently they all needed to be processed separately which was costing me $200 per order - not your labs fault I realize, but I was already distressed because of this. When the technician told me that one of the tests was not covered and would be costing me $600 (really $1200 because my husband was supposed to do the same test) - I had reached my emotional and financial limit and told her that I didn't want to do that ONE. Well I come to find out, she didn't do any of the tests that were on that order INCLUDING one more order. When I realized that, I told her "no, I need to do all these other tests. I just want to hold off on the one". She said to me, "We close at 4 so you'll have to come back". I just had my second miscarriage in 8 months via IVF (something I told the technician). I was at your lab to continue trying to find out why I keep miscarrying and can't get pregnant on my own. I was already feeling unheard by the medical community. For someone to turn me away when I had taken the time out of my day to come empty my wallet and get jabbed by a needle...let's just say it broke me that day. Health care professionals need to understand they are often dealing with people that are suffering in one way of another. Bedside manner can be the difference in giving someone the strength to carry on that day. Do better. read more

I had blood drawn today for pre-op and when I was about to leave, was told that she needed to draw more blood because she mistakenly didn't get enough. Not a big deal - I could tell she genuinely felt bad. The first poke didn't inflict any pain but the second poke was extremely painful and rushed. The burning and tingling continued for hours and finally subsided 6 hours later. The pain is still very much so present. I don't like leaving bad reviews but since I can't get through the phone to an actual person - I'm leaving this here. read more

Quest Diagnostics - Laboratory Testing Near Me - Costa Mesa, California

Don't come to this place. We waited an extra hour even with an appointment, and then they turned us away because we didn't have a paper copy of an electronic order. Pathetic. read more

Never did I think I will be writing a review for Quest Diagnostics.. From all my experiences of drawing blood or doing any lab test this was by far the most seamless & comfortable experience I've had. I was working with Michael and you can tell he knows exactly what he's doing. From some humor, to getting the vein the first time, and painless transitions between blood viales. Thank you Michael -- Keep up the great work Recommendations: Strongly recommend you book an appointment online before going so you know you'll be seen and you'll be done before you know it. read more

No flexibility or willingness to try and assist patients without an appt. Could take one extra step to help ppl but they don't. They stay in the back and chat instead. read more

Genuinely frustrated with this office and with quest diagnostics in general - I needed to get testing done as ordered by my doctor, left work early for the appt, got there early, checked in, was not greeted or addressed by any of the people there (which granted, and being fair, they were all servicing patients so I understand and I'm still frustrated), and then due to the nature of the test I was scheduled for needing to be observed for an hour, I was finally brought in 15 minutes after my scheduled appointment time and was turned away since they had to close. I had been there for 45 minutes so that was super frustrating, especially since I cannot leave my work early every day for medical stuff. I'm just frustrated that the schedule and tests scheduled wasn't reviewed by the medical personnel ahead of time, there was no communication from their office OR anything blocking me from scheduling it by the office or by quests online scheduling service (which I find very lame), and then was provided with no support to reschedule by the office staff even though I was their literal last patient. I will not schedule with this location ever moving forward as this wasn't handled well despite me asking questions and getting there early. 0/5 stars if I could. read more

Friendly and efficient staff, clean facilities and ample parking, close to my home. I was in and out in a matter of minutes

After having a terrible experience at a different quest lab location I'm so glad I went here. I made an appointment and was seen on time. Renee was really skilled and made me feel very comfortable. Painless and quick. I will only go to this location from now on. read more

They have a problem in their system. I had an appointment. They were to send a code to me via email. No code was sent, so when I went to check into my appointment I was told I would have to be on stand-by (which means you wait 1-2 hours). There is no reason for Quest to send a "code" or for the patient to need a "code" when one already has an appointment scheduled via their website. (Or they just have to follow through and send the code.) read more

Amazing Service! Jordan is the BEST! I was a walk in and she took me right back. Super warm and friendly, great bedside manner, and took my blood no problem! First time in years I didn't get dizzy and clammy! Great experience . read more

Don't be fooled by the reviews on here saying this is a great office without an appointment. Upon arriving, I was informed this office was not accepting walk-in patients due to a lack of staff, but I was more than welcome to visit the clinic on Avocado that has a three hour wait time. Absolutely ridiculous. The place was empty, nobody waiting, nothing. Employees chatting together in the back, wasting time. Absolutely no reason why they could not have done my pre-op labs. I suggest somewhere other than Quest. If my doctor had not ordered the labs at Quest, I would absolutely be looking elsewhere. read more

Don't be fooled by the good reviews. Go to LabCorp right down stairs in the same building. The nurse showed up late. No one came and spoke to anyone in the waiting room. The first patient was taken until 8:20am. There's little space in the waiting room. They play the same annoying TV message over and over and over again. LabCorp has water- in and out within 15 minutes. Quest wasn't a good experience at all. read more

Alondra is amazing!!! Patient and very polite, awesome customer service She had a good hand no pain at all !! read more