My experience with this Quest location was very unpleasant overall. They aren't organized. They don't have it together. They're short staffed. And they are extremely rude. I didn't have an appointment, but needed a collection kit, and I was sent here from my doctor to pick one up. I checked in, and I waited...... They weren't busy. 30 minutes later, someone comes out and asks me "What do you want?" And she had a very condescending attitude. Finally giving me my kit, I was told to make an online appointment in the future, even if it's just to drop off my sample. The problem with places like this, no staff to even greet you, are reasons why I avoid Quest in the first place. It pains me to write any negative reviews. I do NOT recommend them!!! Avoid this place like the plague!!! I was poorly treated, and I will NOT return to ANY Quest location ever again! Enough said..... read more

The place is filthy. I told Them last time and no change. Bloody gauze, not in the trash, armrest not clean three pieces of trash on the floor And you can see people's urine samples on display it's gross read more

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I would give them 0 stars if it were possible. It is an absolute horror that they are the only lab that survived the pandemic in this area. Dealing with them is like living in a third world country with no safety net. They are absolutely useless. Unbelievable wait times, no results a week after promised, no recourse as they are a monopoly. Disgusting. read more

Beshoy is the best phlebotomist I have ever met. If you're sensitive to blood draws I highly recommend him. He makes me feel so comfortable and safe. I took my mom to get her blood work done, and we were so impressed with phlebotomist Beshoy! My mom usually has a very hard time with blood draws -- it often takes 2 or 3 tries to find a vein. But Beshoy got it from the first try! She was so happy and said it didn't hurt at all. He was professional, gentle, and very kind. We'll definitely be coming back to him every time. Highly recommend! read more

nobody answers the phone wait times obscene have to make an appointment or wait an hour just to DROP OFF a specimen. wish Quest would just go away using another lab next time read more

I walked in without an appointment for labs and signed in via the kiosk. I was called back for my blood draw by Gerzon, the phlebotomist, within 10 mins. He was very polite and friendly. I was in and out in no time! Would definitely stop in there again if I was in the area. read more

"Walking welcome" the sign on the door says, but I waited over two hours and WAS NOT seen. I walked upstairs to Labcorp and was seen immediately. Clearly the staff is overwhelmed and come off as not caring read more

This is my favorite lab to go to for blood work. The lady who helped me (can't remember her name, sorry!) was extremely nice and made me feel very comfortable. I was fortunate enough to have her twice when I had to get labs done there and I'm very glad I did. I've always gone in the morning and never had to wait for more than 5 minutes. Would definitely recommend! read more

Awful. Not enough staff. Wait times are horrible and can get schedule time before 2 weeks out

I had an appt January 12 and was seen on time and the tech was very professional, as I have no veins after chemo, she got on second try. I found the facility modern clean and waiting room pleasant and very accessible in 1401 building. Thank you. read more

Standby blood draws are not as easy as advertised on the lobby door. There were patients waiting in excess of 3 hours from time of opening and still not seen. After waiting an hour myself, I ended up finding a last minute appointment on the Quest App at another location 20 minutes away after constantly refreshing the App. It is nearly impossible to schedule morning appointments, even weeks ahead- which are needed for fasting patients, particularly who are diabetic or on strict medication regimes. The staff was exceptionally rude to other patients in the lobby with polite, casual inquiries on wait times. The employees were condescending and overall highly unprofessional. This location needs more staffing or to not misrepresent ease of access to service. While I understand the standby notation on the door sign reads that wait times can be 30-60 minutes or more, 3 hours is excessive. Particularly when arriving at the time of opening. Found out you are gambling on someone canceling their appointment, not merely lack of showing up. read more

My experience with the Phlebotomists has always been positive. I used to break out in a cold sweat at the thought of a blood test and now it is a non issue. You are hardly aware that you have been pricked. There can be a frustration on "Walking In" without an Appt which I have experienceed but I don't think you can blame Quest. It would be logical they have gone to an Appt MO because of the high demand. Recently I had Melissa at the Avocado location and not only was she very pleasant but she was excellent at what she did. My overall experience was positive. Re: Walk ins. Perhaps they could allocate a portion of every hour for "Walk Ins" because it can be very frustrating. Robert Clarke read more

I went in and got an unqualified person. She was ushering people and controlling traffic. She had no business using a needle Poked me multiple times. Blew a vein. Lied to be and said it was my problem for being dehydrated 5 minutes later another person did it and zero issues read more

Quest Diagnostics - Punctured veins (she blew a vein!) basically went in too much and came out the other side Has been hurting all day and so sore - Laboratory Testing Near Me - Newport Beach, California

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Don't ever come to this location! I sat in the waiting room for 45 minutes without one person in the waiting room. They said they couldn't take my sample which was only a drop off because they were too busy. Disgusting customer service lazy employees. Definitely go to LabCorp over quest! read more

Naomi is wonderful. They Always take me right away with such a nice attitude and professionalism. Place is super clean . She was so good I hardly felt it and that's a huge plus. Thank you Naomi. read more

Quest Diagnostics - Easy to find entrance - Laboratory Testing Near Me - Newport Beach, California

Quest now has a team of mainly new people... disaster.. I am diabetic and was fasting.. had to still wait over twenty minutes with appointment. The guy who supposed to draw my one vile blood, hardly spoke English, poked both of my arms all over, and couldn't get my blood till the supervisor came.. Unacceptable!!! Inexperienced staff.. need to be retrained immediately or close the office. read more

Great Experience! Made an appointment ahead, Was called in exactly on time by Natalie who drew my blood effortlessly and sent me on my way! Excellent quality of care! read more

Told me that they do drug screen tests for employers. I came to the facility and was told that they don't. Complete waste of time.

They open on Saturdays 8-12. I checked in at 8:30 am and was #10 on the standby list. The list eventually expanded to 16. By 12, for the entire 4 hours, they only took 2 people from the standby list. I understand appointments should take priorities but I think Quest did a terrible job communicating. The only communication I heard was when a male worker told the room that standby service is not guaranteed sometime after 10 am. When I checked in, the screen said it would take 30-60 minutes. I ended up waiting for 3.5 hours and did not even receive any service. I left hungry without my morning medication as my test requires fasting. I suppose most of the other people on the standby list suffered similarly. Don't come to this location without an appointment. I normally would but didn't expect it to so brutal without. read more

We were recommend by a pediatrician for a "poop test" yesterday. The pediatrician told us to go to Quest to pick up a sample container, and no reservation needed as we were told. So we went to Quest in Newport Beach to pick it up. Upon arrival, a nurse at reception asked us to check in and wait for 3 hours before we could pick up the sample container. Seriously? We understood we didn't make a reservation, but what we needed was just picking up the sample container before we could do our job at home. The nurse at reception didn't care at all and put us to wait. Luckily another nurse came to us after we explained our situation and made a complaint. That nurse was very nice and helped us by giving us the sample container right away. We appreciated it. We respect your booking policy, but really don't think it makes any sense to wait for 3 hours for sample container pick up. read more

Rosaura is amazing! I told her I was a bit squeamish when it came to giving blood, so she offered for me to lay day, got me water and an ice pack before we began, and then talked to me the entire time to calm my nerves. It helped so much, and she clearly knew what she was doing as I didn't feel a thing! I had an appointment, which I arrived 10 minutes early to to check in, and I was in and out of there in a matter of 10 minutes. Super quick and painless! Highly recommend. read more

Quest Diagnostics - Laboratory Testing Near Me - Newport Beach, California

There is NO Help with signing in. You are on your own!!!!!!! Need more help helping with signing list. The people in the waiting room have to help each other! read more

I never write reviews on here but I made the exception on this one. If I could give zero stars I would. This is by far the worst lab ever. You wait an hour even if you have an appointment and if you are a walk-in FORGET IT! It is actually a complete joke. No quality of care. No office experience. A ton of unprofessional people working. Had my blood work lost twice. LOST. How do you lose blood work results. A complete joke and inconvenience. read more

There is no more walking at Quest lab anymore. Their computer is not accepting walking anymore. When you want to make appointment, after multiple nonsense questions they want to charge you 5 $ for giving you appointment. Unfortunately, some insurances want you to have labs at Quest. This is getting really bad. read more

It was a walk-in today and sat down for only four minutes and then was called for some bloodwork. Staff was friendly and nice. They completed my order from my doctor,no problem. I would definitely say good care quality. read more

They no longer do employer drug testing but are listed as they do. They allowed me to make an appointment noting that I was there for drug testing. Went to my appointment, waited until someone finally came out and said we don't do it anymore and I'd have to go somewhere else. Thanks for wasting my time. read more

I hate this place so much. I avoid it like the plague. The big problem is that it's so poorly run. And the whole place looks dingy and not well kept. The place is a dump. With my health issues I frequently need blood work and I only go here if I'm desperate. I much prefer the Lab Corp that's on the second floor of this same building. Yesterday (a Friday) my doctor asked for more blood work. Lab Corp wasn't open so it was either Quest or wait until Monday which would push back my treatment. Waited 2 HOURS and the walk in list never moved. I also had to fast for this bloodwork. The woman next to me had been waiting for 2 hours and 40 minutes. And the people there were heartless. They literally don't give a rat's behind if you get helped or not. When I asked why the walk in list wasn't moving the woman said they take people with appointments and didn't know if we would get helped because they close at noon. Nothing positive or encouraging like 'we're going to do our absolute best to get to everyone and we appreciate your patience'. No, you get a 'sucks to be you' attitude. If they know it's the weekend and they're going to be busy, why don't they have more staff? Long story short, it took me my ENTIRE MORNING to get my bloodwork done by heartless staff in a dingy and poorly run office. Avoid at all costs. read more

People often leave here upset. It's truly avoidable... 1. Make an appointment. 2. Upon arrival, Read the large posted signs that clearly tell you how to check in, step-by-step. I promise. 3. Bring your primary and secondary insurance card (if applicable), place it Face Down in the convenient card holder to the right of check in screen. 4. Sit down and watch the tv screen where your name will appear in queue. 5. Be patient, yes, with Covid/short staffing/requirements for so much more testing before procedures - etc... they will likely be running late. The most I've ever experienced was 30 minutes. 6. Do Not expect a human being/receptionist to be assigned to the front desk. That ship has sailed. They don't have the manpower for that luxury. Hence, return to Step Number One. Once the tech escorts you inside, they are efficient, have expertise in drawing blood so it doesn't hurt/leave a bruise, and you're on your way! Never had any problem with receiving the results as well. It is located on the bottom floor in the first of three identical medical buildings next to Fashion Island. Parking can be a challenge midday so I recommend appointments be made early or late in the day. Plenty of handicap parking scattered throughout parking lot if needed. read more

Never come here....ever. Worst everything. Staff, management, all of it. Just don't. So chaotic. Rude overwhelmed staff.

Izzy is an excellent phlebotomist and super sweet!! I had a great experience. No problem getting my blood on the first try, and barely even felt it! I arrived at 9:00 for my 9:10 appt, they took me back early, and I was out by 9:10. Excellent service! :) read more

Horrible service. Spent over an hour waiting and didn't get seen. Staff could care less.

I made a lunch appointment and got there about 5 minutes before my time and checked in with my phone. I was in the back 5 minutes later and out in less than 10. The woman that drew my blood was excellent, and I have had over 100 blood draws in the last few years. This was my first time at this Quest, and I will go there again. read more

Wow probably the worst service encountered. Not only was their walk-in time estimate wrong, the customer service was horrendous. They said walk-in would wait anywhere from 30m to 3hrs. Probably the worst time estimate I was ever given. Came in because newborn needed testing per doctors orders. Many front desk personnel would just stare at people trying to check in without saying a word even if their station is "closed". Feel like elderly and/or pregnant people need faster attention. Got a text to check in almost 4hrs later and we are standing in line and still 2 of the front desk personnels fails to acknowledge us to even ask what we needed. Even after we got checked in (after the text message) we waited another 25m before we were directed into a room where we waited some more. This is worse than any Disneyland ride. Just speechless. read more

They were pretty good. I had to have alot of blood pulled. They have green gloves which I found interesting. My blood tech (forget what you call them) was quite experienced, and found my veins easily (no trouble at all). The results were uploaded rather quickly. Very very pleased. read more

Extremely rude and incompetent staff. Do not know how to draw blood from any patient with difficult veins. I waited for an hour to draw my blood and they gave me really bad bruising. Not okay. read more

Quest Diagnostics - Laboratory Testing Near Me - Newport Beach, California

Quest Laboratories Avocado clinic is the best!! Very clean, minimum wait time, and experienced professional Phlebotomists on staff, especially Natalie, she was incredibly caring, patient, and knowledgeable... Thank you Quest for having Natalie on your team!! read more

Just went again today and got served by Naomi! She was so nice, super gentle and my apt was on time. I think that this location is getting better help form management. It also seemed like all the apts were on time! read more

not a great experience since told to wait 30 minutes and ended up waiting 1and a half hours. make sure you make an appointment. they only prioritize appointments. read more

I needed some labs done on the weekend, I only needed to drop of some specimens, but it was suggested to make appointment for drop off. I am so glad I made my appointment. The place was filled when I got there. I made my appointment through the Quest app. It was super easy and I got right in at my appt time. Kandie helped me all the way through the process and made sure everything was labeled correctly. It was so important to me to find out what's going on with me. These tests definitely will help. I left knowing they were done right. I'm so glad the lab was open on a Saturday and thank goodness this wasn't a kiosk operations. Those are just awful! My closest Quest is a kiosk. I never go there. I drive 8 miles to avoid the kiosk! read more

Appointment made at 1:20, arrive at 1:10 to check in. It's been 30 minutes and still waiting. They haven't called me back yet. After waiting over 30 minutes they finally called me to the back. The doctors office told me yesterday they sent over the order electronically, yet Quest claims they did not receive it. This is my second time coming back to quest bc they didn't receive my order. This is super frustrating bc I only have a 30 minute lunch, and I've been here for almost an hour. Try to avoid this location. read more