Arrived at 7:10 for my 7:30 appointment, checked in at the kiosk, and was out by 7:20. A couple other people arrived at the same time as me without an appt and they were still waiting when I left so I cannot stress enough the importance to make one! The lady that drew my blood was very friendly and did her job well. read more

Horrible service. Horrible attitude.. made me wait almost a full hour even after having an appointment. Not only that, they also could not figure out how to draw my blood. After 2-3 attempts they were able to get the job done but this is how my arm looked right after. read more

Quest Diagnostics - My arm - Laboratory Testing Near Me - Costa Mesa, California

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This is my favorite Quest location. Every phlebotomist I've ever had here is great. Ailanie (Ailani?) I'm probably spelling it wrong, but she is awesome! It's amazing to see how patient they are even when customers are frustrated and taking it out on the staff. The negative reviews seem to be mostly from people without appointments. Or people with appointments who come too early to try to get in and out early. Maybe make an earlier appointment next time? Anyway, if you need lab work done, go online, create an account, and make an appointment. They will treat you kindly and make it as painless as possible! read more

My 1st time to this location. Made an appointment here and tech Ms Ailani was very friendly and professional!! She is very skilled and I appreciate her carefulness to poke me only one time! Requested a "Butterfly" needle due to small veins...Thank you Ailani!! :-) read more

In all my years of getting blood taken at various Quest locations, my first time at this one and it was great. I highly recommend booking an appointment although they do take walk-ins. I got there about 10 minutes early and checked in via the kiosk. You have the option to wait in the waiting room or go into the lobby and be texted when they're ready for you. In the 10 minutes I waited, I saw 3 people who had appointments get seen and leave super quickly. My appointment was at 11:10am, at 11:11am I was called back. The woman taking my blood was really nice, she kept asking if I was doing okay, ect. Everyone I saw while coming and going was super friendly and welcoming. I'll always come here when I need blood work! Edit: I got my blood done on a Tuesday morning and I got my results mid Wednesday! I'm not sure if I was just extremely lucky but in the past with other Quests I've had to wait well over a week so that's a definite plus!! read more

Horrible service. No front desk service at all for simple questions. If I had an appointment I would not have questions. Second time here and can confirm horrible service unless an appointment is made. Should not need to schedule an appointment or wait if just have a simple general question. read more

This place is a joke make sure you get an appointment or just watch everyone pass you by. They never have anyone at the front desk to assist or give any info. Not to mention calling the phone number it just says try again later. And they say sorry hurry up and wait. Customer service is not helpful. This is the waorst experience I've ever had. read more

Quest Diagnostics - Full waiting room after waiting 45 minutes. - Laboratory Testing Near Me - Costa Mesa, California

2 check in machines not working. Tried to make appointment. Website wouldn't give times after selecting the location. No one to help at the front desk. Ugggh read more

Fast sign in kiosk, short wait, and very friendly technicians. I have never had such a smooth blood draw. :)

Bad process. Came in to drop off and you still need an appointment to do so?! Came in at 12pm and the next available was at 3 or you can wait in a room filled with people. Not very efficient. I give one star only because the person at the front desk was nice enough to spare a min to explain the process. I understand if I'm giving blood samples but a drops off?! All items are labeled and all info is attached . There is no need for contact. Waste of time. read more

Quest Diagnostics - Front / outside - Laboratory Testing Near Me - Costa Mesa, California

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I needed some testing done and of course I scheduled online like I always do. They have a really good system where you can check in through the tablet when you walk inside or actually through the text message which is what I did. Checking in was so easy and they called me within 5 minutes. The employee was so nice. She had a hard time finding my vein but she was so nice and gentle about it which I appreciate. read more

I've only been here a couple of times, but each experience has been pleasant. I do my appointments online, pick the date and time. The minute I've walked, never waited more than five minutes after checking in. The technician was very friendly and was able to draw blood with no problem. I'll be coming back if any more samples are required of me. read more

Came in early hoping to get in early. There are several workers in the back and the screen in the waiting room says serving zero. One other person waiting with me in the waiting room. Still not calling me back after half an hour. Recommend not coming in early to get in early. read more

Worst location ever avoid at all cost. If you don't have an appointment you'll wait hours even though they could see you. They take hours to see people I think it's the worst location was not like that in the pasted. I hope the people in charge are able to see their poor reviews and do something about it. read more

Easy online appointments. Quest App easy to navigate, especially for lab results. Phlebotomist at Baker, Costa Mesa site were friendly and I didn't even wince when they drew my blood! read more

Had a great experience at this Quest Diagnostics lab location and can't speak highly enough about two employees there, Valerie and Lien. Valerie was extremely pleasant, very helpful and caring, and recommended I come back the next day after fasting (my order didn't indicate to fast, but she spotted one of the tests that was preferred to be done after fasting). So, the next morning I returned when they opened, and Lien assisted me and was also the phlebotomists who drew the blood. Lien was awesome and made me feel so comfortable before and during the lab draw, plus there was great conversation throughout and even discovered so many things we had in common! And, she did a fantastic job with the blood draw ...so important! I was only in town a short time visiting a friend before heading back to my home in another state, so I was thankful to have such a great (and painless) experience at Quest Diagnostics! Just like any lab or medical/doctor visit, suggest making an appointment and whenever possible select first appointment when offices open. It's been my standard practice for years and works well for me. Quest is located inside the Hoag Health Center medical building on the 1st floor (to the left, straight back). Plenty of parking in the large lot in front. Thank you, Valerie and Lien! Good health and all the best. read more

This is the worst place for customer care. DONT GO TO THIS ONE. After checking in they just leave patients sitting in the lobby with no human acknowledgement and then just go home!!!!! One lady waited an hour after checking and the phlebotomist came out and said, "we're going home" I waited 45 minutes while they were in the back talking, and doing paper work. They didn't care that people were coming in and checking in. Totally uncaring ! GO ELSEWHERE. YOU'LL REGRET IT. read more

Office experience was terrible . They take you in longer than appointment . Won't take you in 20 min before closing time . Not friendly they just want to finish their shift go home. They don't care about service and patients . read more

Maria, you were amazing. She knew I had a fear of needles but was so patient with me. They were so accommodating to letting me lay down when I get my blood drawn. I tend to feel nauseous or pass out. I hope I get her every single time because they really do care about their patients here read more

The good: Without an appointment I was seen in 45 minutes which is great for a walk in! The bad: Valerie my phlebotomist was not great. Cleaning the vein then touching my vein before the poke and not cleaning before needle insertion. Someone can be unprofessional but not keeping aseptic is not okay. read more

Walked in on a Monday morning and waited 10 minutes! I'm a very hard draw and Danielle was amazing and got it once! Fastest draw I've had. 10/10 would recommend. read more

First time visit to the Quest Diagnostic in Costa Mesa. I was confused at first but the office is located inside Hoag. I failed to make an appointment but the walk-in time online said 0 minute wait so I decided to go that route. Unfortunately, there was about 5 people ahead of me and I waited roughly 40 minutes before my turn. Definitely recommend making an appointment. I'm used to the service I usually get at my normal lab office but this place surprised me by all means with their friendliness. Each guest who walked in was welcomed and they were all very courteous to each person! read more

Great experience! Ive had to come here several times within the last couple of weeks. The staff is great, very helpful and fast. I walked in every time and had no wait. read more

I had a great experience at this Quest Diagnostics center. (It is inside the hoag center). One of the cleanest ones I've been to, and very quiet too. I had scheduled my appointment online ahead of time and was able to check in ahead of time via texts sent to my phone and was very quickly assisted. Did not wait at all. The woman that drew my blood was very friendly and ensured I was as comfortable as possible. She checked my arms thoroughly to ensure she could find a good vein and was efficient in drawing the blood. I was in and out within 15 minutes. Would recommend this facility. read more

Do not come to this location as a stand by. You will wait forever. 2nd time here and I'll never do it again. I watched others get served as very late in the day appointments get served before me while I was sitting there forever. read more

If you do not have an appointment don't even show up to this location. They will treat you like an animal and act as if you are a complete burden. They purposefully avoid taking anyone from standby even if they have available rooms and no one with appointments. After waiting 2 hours and not a single standby person was called back I had to leave. Worst customer experience and service I've seen. read more

I literally asked my phlebotomist if I needed to make an appoint for a drop-off of my 24 Urine sample. She blatantly told me no because it was just a drop off. I do my collection on a Thursday and come to drop it off the next day, the receptionist told me I needed an appointment. I explained the situation and she rudely told me I could get the next appointment at 3pm, mind you it was 11am at the time, or wait in standby. I waited in standby for about an hour until I left. It was ridiculous. The next appointment I could make was the following Monday so of course when I came in they told me they'll most likely reject my sample for not bringing it the next day. I told them I tried, and of course she told me well they have to accept the sample within 24 hours. What was I supposed to do?! So much misinformation I am not doing another sample. read more

This has to be the worst of the worst when it comes to blood labs! They have a new sign-in machine that is "supposed" to collect your insurance info, driver's license, etc. BUT, it doesn't work right. Do you think the woman at the desk would simply look up your name and confirm your appointment, NO WAY. She calls a blood lab techician, the only one there, to come fool around with the machine -- which she also can't get to bring up the appointment. This place is one block from my house, but it will be a long time before they get my business again! read more

I was amazed at the efficiency and professionalism of the staff even when slammed with walk ins today. The woman at front desk, Ms. Santoyo, was welcoming and cool under pressure despite being pulled in a thousand directions. The woman that drew my blood was sweet and lively, again, despite having way more patients than she anticipated. Anyway, especially during Covid, it's people like this that should be rewarded for their superior care. read more

Very happy with the service I receive from this Quest location! I've had my blood drawn several times during my pregnancy and the staff has been super helpful. Lien has taken my blood every time and she is fantastic - quick and painless! The facilities are also clean and everyone practices social distancing during COVID. I definitely recommend making an appointment before you go - I've seen people who have had to wait over an hour without an appointment. It's very easy to do it online in advance! read more

Convenient location but be prepared to wait for a long time. Don't even think about coming here without an appointment. Location is understaffed for the amount of appointments they book. I've been here 8 times in the last two months and my wait time (regardless of my appointment time) has been at least 20-40 minutes. The phlebotomists are always friendly and the location is convenient which is why I keep returning. read more

MAKE AN APPOINTMENT This is one of the busiest locations and I'm so tired of seeing people come in demanding blood work as a walk in. Appointments help the flow of their business so be prepared on your end to wait if you didn't make an appointment. I've come here multiple times here for blood work. They are extremely nice, efficient workers, sanitary, and doing an amazing job. Thank you Lien. I see her the most and she is always kind and thorough. Thank you Baker crew for being such hard workers. read more

Busy location, recommend to avoid if possible. Even with an appointment average wait time is 20-35 minutes. They are always short staffed and the front Asian check in phlebotomist is ALWAYS stressed out and overwhelmed. It's a block away from my house so I'm always tempted to come back for convenience but its no longer worth it, go elsewhere! read more

You can never get anybody on the phone they drop the call on you on purpose forcing you to go online... plus the all spam mail You will continue to receive from them. If you do not want to answer my call, I do not want to give you my business I do not recommend them at all read more

I booked abloodwork apt at 8:15am. I waited 30 minutes before they let me know "they don't have me in the system or on the schedule". The woman next to me says - that has happened here to me too. I had a very specific date (day 21 for a hormone panel) and a very specific time frame, only 7am-9am. Instead of trusting me, along with knowing this must happen all the time - she sent me home. Where I did in fact find my emailed confirmation of my apt, and it was in fact an error on their end. I will now have to wait an entire 5 more weeks to be able to do this again & get in to see my doctor. When it comes to health issues - front desk staff should practice more discernment, the place feels like a factory of robots. read more

I had my lab work done yesterday at the Baker location. My veins were hard to find but Lien T found special equipment and I didn't feel a thing and she successfully drew the blood. And there was no bruising or swelling that I have experienced before. Office monitor check in worked on the 2nd machine. I love the way you check in before and they remind you before the appointment very effectively read more

If I could leave zero stars that would be great. Had to take my 2 year old now 3 there to get blood drawn twice. First time they stabbed her arm 4 times before going to get someone who knew what they were doing to do it. She got it first try. Now we've gone for second they just couldn't seem to find a vain today at all. And while they were telling me I needed to hold her tighter, which I was already doing they were rude and condescending towards her. Needless to say they couldn't do it. Waste of time and energy. Thanks for nothing quest we won't be back. read more

Horrible. The older Asian lady that works here here doesn't really pay attention. One time she somehow lost my insurance card (which was found later) and this time, she somehow didn't charge the insurance company correctly and I got billed for the whole thing. Not even sure how that even happened since I had to use their kiosk to take a picture of the card. Maybe it happened when she was "busy" texting while I was in the chair waiting for her to start the venipuncture . I had to contact Quest to clear it up. What a hassle. The other people working there seemed fine or else I would've used the lowest rating. Make sure to request somebody else to handle your paperwork and cards. read more

Highly recommended this place for your blood work. Make an appointment online can help you save some time. The staff is really friendly and able to help with all the questions you might have. read more

I have come here twice and each time the ladies in the front have been kind, considerate, patient, and caring. You really see why they chose to work in the health care industry, as they do a good job in doing the best at taking care of you even when you see they are busy as hell. They have great hospitality and this definitely has to be the best service for all the quest i've been to so far. Also I may have been lucky but I got in and out fast with no appointment. read more