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    Quest Diagnostics

    1.8 (4 reviews)

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    8 years ago

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    Lenox Hill Radiology

    Lenox Hill Radiology

    2.2(20 reviews)
    1.1 mi

    I am thankful this is where I was sent to have my biopsy. The women at the front desk were…read moresupportive before I even arrived. I had several conversations with them before the date of procedure and they answered all my questions and help me prepare mentality. The day of, they knew who I was and continued to be as equally supportive. I have to give a shout out to Ashley. Talk about the sweetest and went above and beyond. I rambled horrifically and Ashley was so understanding. She made me laugh several times to ease my nerves. When the ultrasound tech came for me Ashley instructed her to take her time and explain everything to me because I was nervous and she did just that. The ultrasound tech and the doctor were very gentle and understood how nervous I was and met me where I was at emotionally. So my friends and family were aware of me having this procedure but I snuck away and went to do it alone after all my love ones volunteered to go with me. When I left the exam room I found Ashley standing at the door waiting on me. She wanted to ensure I was ok and that everything went smoothly. That meant so much to me. As a woman I have never felt so much empathy from other woman like I had during this process. Luckily everything worked out for me...but the way I was treated I felt I was in good hands either way.

    Horrible place, very unprofessional front desk staff. Staff is too busy looking at their phones to…read morehelp you. Dont come a few minutes late appointment, they will punish you and keep you waiting for hours. Please do yourself a favor and stay from this office. i would I could leave zero stars.

    Urgent-MD - Our Cedarhurst Waiting room

    Urgent-MD

    3.5(53 reviews)
    0.8 mi

    OMG WHAT A SH*T SHOW! The service is terrible across both the Hewlett and Cedarhurst location. I…read morewent to the hewlett location for a workers comp injury and was advised that the X-ray tech would be in between 6:30pm and 7pm. After waiting until 7:30pm, I was told that I would have to go to the cedarhurst location for X-rays. . I mean talk about incompetency. I was seen by the provider who couldn't tell me anything unless X-rays are done so why waste my time seeing me ??? To transfer me to another location ? Nevertheless, I went to the cedarhurst location and the front desk staff was clueless as to why I was there ‍. I stood and explained why I was there and they decided (?) to see me. While waiting in the waiting room, at exactly 7:40pm, the front desk turn off the lights in their area and the tv in the waiting room because they were not accepting anymore patients . It gets better at 8pm, all the front desk staff was gone while there were atleast 3 other patients waiting in the waiting room. My mind was blown. Literally! I am not sure whose doing the hiring process or what they are trying to achieve but it's sure not patient satisfaction. Who manages these office ?! I manage a dermatology practice and if this is how my staff was, I would've been fired by now.

    Please know - I hesitated to write this. Here it is --- If you do no want to be treated rude,…read moredisrespectful and rushed out the door AVOID AVOID AVOID this place. People shouldn't join healthcare if you don't want to deal with people. Just so the front desk lady can identify me - I arrived at 12:49 pm on Sat 9/05/2020 and left at 1:22pm. I arrived to an EMPTY waiting room (1person there had already signed in) -let that sink in before saying she was overwhelmed/stressed. I can take a guess why the waiting room was empty too and it's nothing to do with COVID. She's the most awful receptionist you will ever meet and it is very obvious she doesn't want to be there. Maybe she's an RN and didn't want to be at the front desk? Maybe she was tired? ‍ Maybe she didn't have coffee yet? That lady was colder than the ice queen. I tried to be as nice as possible but after my visit I asked for instructions on how to get my results and she told me "there's instructions on the paper-just take one"..... all fine and good- we should all have the reading thing down since Elementary right? Right! For clarification purposes cause, plus the paper says give receptionist your email --- I had the audacity to ask her a question "so can I just have the results emailed to me since I already gave you my phone number?"..... to this the lovely wonderful and truly peachy lady replied "JUST DO WHAT IT SAYS ON THE PAPER" and proceeded with her internet entertainment. I'll leave you to interpret her tone. Let me say tho ... the nurses inside was NICE with just GREAT bedside manners. Since COVID even if I had a bad experience anywhere I refuse to write a negative review. But this lady made me write my 1st negative review of 2020 .....I get that everyone is still coming to terms with the new normal Covid brought. But the healthcare industry is different: 1. They don't have to furlough 2. They don't have to lay off 3. They don't have to do pay cuts 4. They don't have to close down 30-50 yr old establishments .... .... business is booming in healthcare. In the beginning doctors and nurses were overworked and in some cases still are. But it was an EMPTY waiting room

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    Urgent-MD - Need DOT Physical? At DOC4DOT™ by Urgent-MD™, our certified medical examiners are ready for you!

    Need DOT Physical? At DOC4DOT™ by Urgent-MD™, our certified medical examiners are ready for you!

    Urgent-MD - Doors are open! Just come in and get help.

    Doors are open! Just come in and get help.

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    Quest Diagnostics - diagnosticservices - Updated May 2026

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