Very good care. This office has recently updated their…read morefacilities on the right lower level, and are currently updating more facilities on the lower floor. All doctors I've seen, my GP and also other doctors when mine was unavailable, have been lovely. They have finally fixed a lot of their appointment making issues and now have a modern online appointment scheduling system with app compatibility, but also now have way less availability than previously for some reason. The past two times I've needed quick care, I wasn't able to get an appointment for nearly a week. (Ended up going to urgent care for help instead) A minimum of 5 days for a pressing issue is normal. They don't allow you to walk in and wait for an opening to pop up. Overall, the care is VERY good when you can get in and I hope they will continue to do updates with updates to the upstairs as well.

Horrible office structure. It's impossible to get in contact with anyone that actually works at the…read morefacility. Every single time I call, I'm sent to an answering service. I've left several messages for a MONTH regarding a prescription REFILL and NO ONE ever called me back! Definitely never going back. I pay high insurance premiums and they treat patients like it's a walk in clinic in the hood.

I've been a patient with Arsenio medical d once 2009. I've jumped thru hurdles with insurance…read morecompanies when the provider made changes without notifying me until after the fact. Kimmy in billing is very detailed oriented and very efficient in being sure the insurance companies are properly paid and in some instances going the extra mile to call me to advise of provider issues before I'd make an unnecessary trip to your office giving me time to correct whatever I need to. Recently you added a PA to your staff. Her name is Christine Greco. I applaud you select tionna of adding her to your staff. She is very witty and smart. She brings a fresh new vibe to your office. Since she's more recently out of medical school I feel her knowledge is of great value to your group. Her knowledge of medications and there effects on a person are phenomenal. A even greater value and understanding I have with her as apposed to other doctors at your office is, she like me has problems with b disk herniation as I do. This knowledge and experience gives her a better understanding of my injuries and complaints she physically experiences them whereas some of your other physicians as they do not/have not had to live their life in constant pain and have no true understanding when I say I need you to increase the dosage or the amount of tablets I take daily. I feel they spend more time worried about a medical license audit or my dosages being what they THINK they should be but do not live in my body every day. They have no physical pain to base this decision on just what my height and weight say I should take. They have a real difficulty understanding my body needs higher dosages than they feel comfortable writing a prescription for. I've by personal preferences have chosen not to take certain medications because 9f the dude affects. First instance I have in the past taken garvapantan/norontin in the past. I stopped taking it because a side effect it causes is incontinence so instead of my doctor saying ok I understand why your refusing to take this medicine so let me offset it and increase your oxycodone daily amount or dosage level I get no true help and spend most if my days in pain crippling more than necessary if my doctor would simply understand based on my VARIOUS MRI's which obviously indicate a medical condition relating to disc bulges and herniation I'm told I can't raise it. Your my doctor. If what your giving me is not working isn't it your responsibility to follow medically what is necessary to make my life less painful and more productive? I'd I've already repeatedly advised my doctor I refuse to have surgery on my spine b Eva use it requires sedation and I had a traumatic experience relating to sedation/medically induced coma gor 6 weeks because after being placed in one of lost my identity. I have memory lose and after 3 years I was finally able to google the side effects of being in a sedation of a medically induced coma and it stated "permanent personality changes and the inability to get a grip". I refuse to be pit in the position again so it's life long pain management for me. No I not having spine surgery. Dr. Greco understands my position and is willing to work with me as I have stated. She's thorough she doesn't rush me making me feel like just another patient. She doesn't shuffle me in and shuffle me out. She in my opinion don't rates true medical skills I love her she's fabulous and you are blessed to have such a doctor as a part of your practice. Respectfully, Danielle Barnave 678-934 2500 dbarnave@aol.com

-I made an appointment TWO WEEKS ago for 4/16 -Day before…read moreappointment, I am told the doctor can't see me, but a PA can -Day of appointment, I am told that they are switching the time AND the PA -I canceled at time of appointment. #SoDone The office is highly disorganized and the documents they ask you to sign are well beyond what most practices ask. Do not waste your time. Find a primary associated with NYU or one of the better hospitals. Thanks to Arsenio Medical, I have to wait another 10 days to see another doctor because of their ineptitude.

Entering this office to see a doctor was nothing special. Just the ordinary business routine, you…read moreknow, may I help you, information, copay, and someone will be right with you. Gone are the days when some health care workers make you feel relaxed and comfortable at the front desk. They lady that took my vitals was very joyful and perky. My doctor was young and vibrant. I was surprised to see a young doctor. And this was the only part of the visit that increases the rating by two stars. The doctor provided great results and answered my questions and gave me satisfactory results. There is nothing wrong! The X-ray techs weren't nothing to yelp about! 2 Stars increased by 2. They get four. Communication from other staff needs improvement. Still... Inspire more, Yelp more!

If they are affiliated with Northwell then yes ...my wife went there and is receiving physical…read moretherapy from their outpatient facility. I think they are an excellent care facility and I highly recommend them.

My experience with this hospital spanned 5 days as a relatively healthy 38 year old who was…read morediagnosed with pulmonary embolism and underwent a cardiac catheterization procedure, all in the same stay. From ER, to observation, to admittance, 5 different nurses, 10 different doctors. I originally came cause I thought I was having a mini heart attack, so I looked up the best cardiac hospital in the area, and this was it. They are very good, they are very thorough. But out of ER, you're going to do a lot of waiting. There's just a lot of waiting between everything. The nurses are very nice, but I've gone 3-4 hours without seeing anyone. You press the call for help button, and it's literally ignored, if ever answered. Gotta say, the food ain't bad and the menu has a lot of variety, and very quick and easy to order. But they do not do a good job at addressing time frame and again, I've seen people beside me who are ignored after the call for help button is pressed. The cardiologists are very good, and the cardiac catheterization was easy. The doctors, again, are very thorough. I would say some are overly aggressive. Better too aggressive then too conservative I guess. For a cardiac episode, it's a no brainer, come here. But you're gonna be here a while.

Receptionist are very difficult to deal with they don't know basic scheduling questions. If you…read morehave a prescription from your doctor they will not accept it for testing ... they force you to use their doctors against your will and charge your insurance company for the exact same thing you did when you saw your specialist they should be audited for insurance fraud .

I have used NSPC twice now for implantation of 2 Abbott DRG spinal cord stimulator systems. January…read moreof 2023 I saw Dr. Gaudin. He was absolutely amazing!! He has the best bedside manner and is extremely knowledgeable about even my rare condition, I also have to add he was extremely kind and gentle with my service dog as well which always wins points for me!! November of 2024 I saw Dr. Imani, he also was absolutely amazing!! He's got an awesome bedside manner, is also extremely knowledgeable even about my rare condition, he was extremely nice to my service dog as well. I love and trust NSPC so much that I have even referred both of my parents there for different spinal/nerve conditions.

Dr. Sonstein assured me that he "could fix" my back problem and debilitating sciatica from…read morespondololethis and a compressed exiting nerve root. I had MRI's, nerve and muscle conduction tests and a myelogram (painful and risky). He promised to be at the hospital every day to follow up. He left for Paris and left me, afraid and in agony. A NURSE ASKED ME HOW I WAS! When I told her I was in terrible pain, she asked me WHAT I WANTED! I was freaking out that I was being made responsible for my pain relief. I didn't know what to do. I just knew dilaudid was used and was so stressed that I didn't know what was the best solution. I guess I should have said a morphine drip. I had to suffer unimaginable pain with only 12 hour INJECTIONS of dilaudid. 3 months later, I was still in agony and had sciatica. Another MRI showed the compressed nerve had gotten worse. He said he " NEVER SAW IT". No one acknowledged the mistake.(lawsuit paranoia).I couldn't function. YEARS have passed, epidurals don't work and OPIOIDS are not to be had. Medical marijuana in NY is limited and more expensive than most other states. It seemsdoctors here seem to be limited in time, compassion, integrity, and effective solutions. Interestingly, doctors have told me how cervical fusion would fix my totally messed up neck (which I know all too well) but after my failed surgery I'm terrified. Not being famous or wealthy effects your treatment and outcome, as does your insurance. It's getting worse, as are my neurological related issues. I understand the anxiety, depression, and desperation of pain and inability to function and live life.

When my arm randomly started hurting, I ran to urgent care who said said oh tennis elbow and I'd be…read morefine. My arm only got worse to the point I couldn't move it or even just sit without horrible pain. If I had 6 hours to go sit in a hospital I would have done that, and was about to be forced to do that until I found this place. Having a 7 month old plus being a stay at home mom, I need use of my arm! As my mother called so many doctors in the area everyone was like oh next week etc even as she explained the situation. I couldn't even hold my son anymore, I couldn't even lift a fork to feed myself or feed my baby! Anyway my mom was told about this dr by a friend, called and got me a same day appointment!!!! She called at least 10 other doctors in the area btw. With everyone oh next week we can get her in. I got right in here, and I can't even stress the relief I had after seeing the doctor. Cortisone shot yes! I had a huge calcium deposit in my elbow! Which was causing the extreme pain. Anyway hopefully I am good now, we shall see but still I will forever rave about this doctor for saving the day. I also got right in, maybe a 20 minute wait the first time? As my hubs filled out paperwork for me (I couldn't hold a pen) I think all doctors should have emergency appointments like this place did. Like I could just wait a week to be able to use my arm? Not only was I in pain but try explaining to a 7 month old why suddenly his mom can't hold him :( it was just the worst 2 days of my life. I only wish I found this doctor sooner! Such a nice doctor too. Whole experience was just amazing. Hopefully I won't need surgery but if I do, this doctor is amazing.

I can't say enough good things about Dr. Neri. He has operated on both of my shoulders in the past…read moretwo years, with amazing outcomes. He is professional, friendly, very calming and overall a really, really nice guy. I'm a tough customer as I've been a nurse for 45 years, and I have very high expectations. He did not disappoint!! Thank you so much Dr. Neri.