All of the staff in back were wonderful. The lady at the front desk, however, was horrendously rude…read moreand unprofessional. I think that if someone is going to be so hostile to people, they should probably seek a different job position.

I scheduled a morning blood draw at this facility and was in and out very quickly. I was impressed…read morewith the cleanliness, but mostly how effortlessly my phlebotomist did his job!

I needed some blood work today. I came in as a walk in. I was able to get in fairly quickly…read more Angela did my draw today. She was friendly, professional and efficient. I didn't even feel the stick! The facility was clean and well kept. While I was in the draw room I noticed that the patient chair is quite big. If you know someone who is large they can comfortably accommodate them. I was in and out in a very reasonable amount of time.

Quick and efficient. Set an appointment up for bloodwork at…read more10:30 am. Arrived at 10:25 and did the check in on my phone. By 10:35 I was on my way home. Staff is also extremely friendly and helpful. The entire process was that much easier. Glad I didn't have to go through a headache of waiting and seeing if they'll take me like other places. Book your appointment at one of their many times and it's that easy.

Professionalism & Courtesy are UNKNOWN at Westpac Labs. Their clerical process is ancient &…read moreredundant, even when an appointment is made. ( I.e. Sorry, but we can't verify that you even HAVE an appointment) Wait times are long & unacceptable. The whole process makes me concerned with how accurate test results may be. It seems like they grew too big, too fast. The actual lab 'draw staff' are polite, but initial impressions are EVERYTHING! They really need to work on making the Customer 'feel' important, and the reason they exist as a business. Otherwise, there ARE other labs for a patient to choose from.

I wish I could post the angry mob of customers at this place. That would be all that's needed for…read morethis review. They have an appointment system online, but like most medical facilities - even if you have an appointment expect a wait. There is a check-in kiosk that nobody seems to know how to use (even the workers). [pro tip: select gender when checking in or the check-in won't complete]. Staff was fine once getting lab work done.

Apparently they were bought out by Adventist health and now randomly don't offer things like x-rays…read moreon certain days and the lady at the front is incredibly rude. Instead of just calling the Chester location to see if they were offering x-rays, she told us we could drive over there ourselves and check. Unhelpful and lazy. I ended up calling and was told that Chester was providing x-rays but that the wait time would be extra long because this location wasn't doing them. How do we have only one location on a Friday doing x-rays? They won't be starting them again until Monday as if people don't have full time Jovan

Excellent equipment and very nice staff. Wait rime are not too bad. River walk office does a nice…read morejob.

I have never gone on a Saturday morning...the lobby was PACKED. I had an appointment at 8:45; I…read morearrived about 10 minutes early. I got all checked in on the tablet and sat for maybe 3 minutes. I heard a gentleman near by say "Wow, Saturday is not the day to come." Then the lady that would draw my blood for me, called me back. I was out of there by 8:46. She was super nice and got my vein on the first try. Thanks again for the quick, kind service!

The lab techniques was okay. but the billing department is the worst. They using wrong code, and…read more insurance company didn't pay. I went to the office to tell them. But they won't make correction. I took the blood test at May 2026, till the end of September, I received three past due letters. I call their billing department, there was no one solved the problem. I won't use their service ever.

BC Labs, now Pace used to be fairly good. Their service has only gone downhill since Pace…read morepurchased BC. Many of their project managers quit. Turn around to times have gotten longer and longer, communication has gotten worse, COC instructions not followed. Would not recommend using Pace until/unless they get things straightened out.

Not one African American works at this place when I took a tour during interview. I have a degree…read moreand was passed up for a simple position when I emailed human resources thanking them for giving me the chance to interview with them, I was immediately sent a rejection letter. I don't understand why in 2022 there are still companies with no diversity. I understand why minorities are still out of work. No one is giving an equal chance.

Needed to make a trip downtown to Quest Imaging, I got right in with no appointment for a EKG and…read morebloodwork. It was 11:15 I was greeted as i entered comfortable small waiting awith TV Called back by William who drew my blood in a clean draw station no pain he was smooth. I then went down the hall where Christeen greeted me, she set me up for my EKG , very friendly and professional. were done in 10 minutes I was only at Quest 20 minutes before I was headed back to my car. Thank you Quest

Fantastic experience. Quest Imagine has hours past those that are posted and while it may not…read morealways be the case, it was for me. And boy did I appreciate that. Not having to take off work for a scan was a real treat. When I arrived after 5pm it was empty sans one employee who checked me in. There was little to no wait for my appointment and I was in and out in less than an hour. Highly recommend Quest Imaging at the downtown location on Chester.

Girl at front is very Rude has no good customer service. She told me I would make her do to much…read morework with my labs. As if she's not the one working at the lab and has a job to do. I would not recommend this lab to anyone.

I arrived and checked in at 7:15 AM I was standing in line after I checked in to make sure that I…read morewas able to get my lab work done there it just was a simple blood test. After 10 minutes of waiting somebody at the window finally appeared she quoted me about a 58 minute to an hour wait. I ended up waiting two hours for my blood to be drawn which took two minutes altogether.Something needs to change maybe new management maybe instead of talking amongst themselves they can get paperwork together and get patients back there sooner. There is no reason why three vials of blood to collect should take two hours.The lady who drew my blood never apologized for the extreme wait time, she didn't tie my blue rubber thing that goes on my arm tight enough and had to wiggle the needle in my arm.

I went for blood work and the ladies called me to the front and let me know that because there was…read morea problem with a code missing for the blood test and explained the issue and that i could be charged 800.00 dollars for the testing because of the missing number code which i totally am thankful for so i went back to my doctor and got that taken care of . And went back the next day and they remembered me . I would give them 10 star rating . There quick to get you in explain everything making you feel comfortable everything by the book 110% i would definitly refer my friends and family . So thank you so much for your kind service

I get that we don't always understand the inner workings of how businesses run. Some lab draws take…read moreless or more time and people are called back out of order for this reason. However, why the wait to drop off a specimen?