I visited this lab with my daughter. It's very clean and inviting, almost looking brand new. Upon…read morearrival, we signed in on the portal. We were the only ones there. The phlebotomist was nice and helpful.

It's been a quick months since my last visit, even at 6:45 Westpac was busy. Easy self checkin at…read moreone of two kiosk's. Comfortable clean waiting area with the latest news being played. My wait was about 30 minutes without a appointment. I need to remember next time to make one it would save a lot of time. The staff was friendly, professional and very busy. I'll probably be back again in 6 months. Thanks Westpac

Sabrina who works the reception desk is very rude and does not appear to have the appropriate…read morepeople and social skills for the position she holds. I highly recommend you reconsider her being the first person your patients see and encounter. The rest of the staff was wonderful and very polite. Do better Sabrina

They are always awesome, no matter the day, great quality care and they do really well keeping the…read morecrowds down..General rule on Saturday.. or any day for that fact....Come early.. That's right, wake up, get the blood flowing literally. And then get In-N-Out (no pun intended), show up early without the crowds, this group was coughing, hacking & sneezing, and basically forced me to wait outside til my name was called... Ugghhhh cold and flu season sucks... HOURS: OPEN 0600 to 1700 M-F and 0700 - 1200 Saturday.

I scheduled a 10:30 appointment at LabCorp and still ended up waiting over 90 minutes to be seen…read more What's the point of an appointment if you're treated like a walk-in? The wait time was absolutely ridiculous and really needs improvement.

Professionalism & Courtesy are UNKNOWN at Westpac Labs. Their clerical process is ancient &…read moreredundant, even when an appointment is made. ( I.e. Sorry, but we can't verify that you even HAVE an appointment) Wait times are long & unacceptable. The whole process makes me concerned with how accurate test results may be. It seems like they grew too big, too fast. The actual lab 'draw staff' are polite, but initial impressions are EVERYTHING! They really need to work on making the Customer 'feel' important, and the reason they exist as a business. Otherwise, there ARE other labs for a patient to choose from.

I wish I could post the angry mob of customers at this place. That would be all that's needed for…read morethis review. They have an appointment system online, but like most medical facilities - even if you have an appointment expect a wait. There is a check-in kiosk that nobody seems to know how to use (even the workers). [pro tip: select gender when checking in or the check-in won't complete]. Staff was fine once getting lab work done.

The staff here is very understanding very kind and makes you feel like he is no matter what kind of…read moretest you were getting. The wait time is usually just a few minutes.

Amazing Phlebotomist! Very welcoming and friendly.. took my newborn in for blood work and the girl…read morewith the green eyes got my babies vein on the first try!!! Not even the nurses at the Children's Hospital at Madera we're able to do that !! I feel blessed my baby was in excellent hands ... Thank You Quest- San Dimas for having great Phlebotomists!!!

Needed to make a trip downtown to Quest Imaging, I got right in with no appointment for a EKG and…read morebloodwork. It was 11:15 I was greeted as i entered comfortable small waiting awith TV Called back by William who drew my blood in a clean draw station no pain he was smooth. I then went down the hall where Christeen greeted me, she set me up for my EKG , very friendly and professional. were done in 10 minutes I was only at Quest 20 minutes before I was headed back to my car. Thank you Quest

Fantastic experience. Quest Imagine has hours past those that are posted and while it may not…read morealways be the case, it was for me. And boy did I appreciate that. Not having to take off work for a scan was a real treat. When I arrived after 5pm it was empty sans one employee who checked me in. There was little to no wait for my appointment and I was in and out in less than an hour. Highly recommend Quest Imaging at the downtown location on Chester.

The lady with the braids is the worst phlebotomist I've ever had. She didn't warn me she was about…read moreto stick me and then she JAMMED it into my vein and didn't do it right she had to move it around to find it. I've never had my arm soo sore after a blood draw this is crazy. I'll never go back to this location it hurt so bad she shouldn't be trusted with a needle that's very scary.

It just depends on who is working that day. My last visit I got a very nice phlebotomist young girl…read moresuper helpful with the check in process (even though that was not her job). She did great. The time before I got a male doing my blood work and he was not friendly at all and left my vain with a big raised spot ( looked like maybe a bubble?? Don't know right on my vain) it took months to go down. People at front desk not very helpful at all. Unfortunately not many other places to go in Bakersfield for Lab Work.

Need bloodwork/labs done during a pandemic but don't want to wait with others in a waiting room?…read more Go online and make an appointment and come to this WestPac location. I've been twice and it has only been myself and one person in the office who does the paperwork and draws your blood. I feel very safe going here for the time being! Thanks WestPac!

All of the staff in back were wonderful. The lady at the front desk, however, was horrendously rude…read moreand unprofessional. I think that if someone is going to be so hostile to people, they should probably seek a different job position.

I scheduled a morning blood draw at this facility and was in and out very quickly. I was impressed…read morewith the cleanliness, but mostly how effortlessly my phlebotomist did his job!

Such a convenient service to use during covid for blood draws, urine testing, covid antibody…read moretesting at the comfort of your homes backyard. They mask up and take extra precautions and respectful of your request. Only deducting one star because if the First Lady I interacting wasn't responding to my messages and calls. I think that lady doesn't work there anymore. The encounters after we're all quite pleasant.

As far as employment. When I tell you these people completely ghosted me, I was completely hurt by…read moreit. Especially of the fact that the founder, CJ Johnson, offered an opportunity when I was ready. They [he] gave me the run around. Then to finally have him connect me to one of his supervisors or whatever his title was, only to continue the run around and given false hope. It wasn't my job performance or anything negative on my end, and I'm confident about that. Pretty sure these reviews are for customer review purposes but anybody digging for more info about this establishment, I wanted to put this out there however and wherever. Really disappointed that they crush and individial's opportunity (me) the way they did. Very unprofessional on their end.