There is no way to call and talk to a human before you visit. I have arrived in the past only to…read morewait for a long time and discover they didn't have my order. It would be nice if you could call ahead to find this out.

When I need blood work, I use this Quest Diagnostics location, as it is small and not too many…read morepeople use it and I can get in and out in a jiffy. Located in the Salem Professional Center building, this lab only has 1 staff who is very friendly and keep things moving along. They close 12-1 for lunch so just keep that in mind.

I was shocked when I saw the negative reviews for Orchard Imaging. I have been going there for…read moreseveral years and of my visits I have received care. The staff is always kind, professional, and fast. I am always able to get an appointment quickly and that the definite plus. I highly recommend imaging.

Unprofessional in every aspect but very quick to take your money for services they did not provide…read more The office staff was more concerned with their lunch order rather than the patients in the waiting room.

Most of their phlebotomists are unprofessional. I've been to different quest labs and this one…read moreprovided a disappointing experience. There were a couple of complaints in the waiting room. They didn't seem to be following any particular order in attending to patients and 2 complained they'd been there for almost an hour after checking in. The staff need training in basic etiquette based on how they responded to polite inquiries into why they were passed over. They need retraining on basic etiquette but it would be easier to replace them alongside their rude manners. Quest Labs you have a reputation to maintain.

This quest does not mention anywhere on their website that the drug screen hours (9am-2pm) are…read moredifferent than the normal hours. I showed up at 2:05 thinking it was open until 3:30 and found out the hard way because they are too lazy to put that info anywhere other than their front door after you arrive there

Thier appointment system is worthless. You make an appointment ans still have to wait around 20 min…read morein a fully empty location after your schedule time.

Had an appointment forbloodwork. Was taken on time. The phlebotomist was very friendly. Did an…read moreexcellent job on the blood draw. Didn't feel a thing. Very upbeat & friendly

Horrible customer service you're just a number on a kiosk…read more Horrible customer service you're just a number on a kiosk.

Sitting in the waiting room listening to a Quest employee yelling about one of her other coworkers…read morenot closing the door to the waiting room all the way. She then proceeded to slam the door forc

Having to check in and wait for the next available appointment just to drop of a sample is…read moreridiculous. Some of us have work and can't wait 2 hours to hand them a baggy. Get rid of contactless check ins.

Over the weekend, I had symptoms of a UTI and my doctor wanted me to give a urine sample. I am…read moregrateful that I was able to be seen on a Saturday. I told the woman who took my information that we do not have health insurance and had to pay upfront which I did for $130.14. I then had gotten another invoice for an additional $39.19. I called and they said I needed to pay that. I said I should have been told the correct amount up front since I was paying out of pocket. I was told I had to pay the invoice. I am not happy about that at all.

This company is a farce. Called to schedule a pre-employment drug screen, their recording stated to…read morevisit their website, made an appointment via their website, drove 45 minutes, arrived early, told they don't do drug screening at this time because "the courier already came." That makes no logical sense. This is the second time scheduled and turned away for their logistics issues. Logging a complaint with The Better Business Bureau. DO NOT RECOMMEND!

Windham, NH office, second time I have been there in a couple of weeks and the nurse that takes…read moreyour blood was not friendly at all and jammed the needle into my arm, bleeding quite a bit after., second time I went back, a few weeks later I got a different person and the experience was very similar. Not friendly at all, stabbed my arm from the side and the pain all the way down my forearm. How do they hire people to take care of us when these people have no compassion at all, its very sad, young and older people, cant imagine the experience the older people are getting and getting stabbed like that. Concerned patient.

Absolutely HORRIBLE company. You can not speak with a live person. I have a simple question which…read moredoes not fit the pre-selected menu offered when you call. I tried calling the customer service number and an automated system conveyed the wait time was 20-30 minutes. After 20 minutes the message changed to a wait time of 30-40 minutes. HORRIBLE "customer service". I will NEVER go to a Quest Lab again.

I don't often leave reviews but I am always impressed with the treatment I receive when I need…read morebloodwork at this location. The women here are always pleasant, helpful, and accommodating to my needs. They go out of their way to provide an easy going experience that is quick and stress free. If I could tip them I would and if any place deserved 5 stars it's this place.