idk why the reviews are so bad, probably the people without appointments. made an appointment and i was in and out in less than 15 minutes. my nurse was SO nice and lovely i wish i got her name i wanna be her friend. made me feel super comfortable about the whole old draw. read more

First timer here I had an appointment they took me in within 5 mins the girl who was helping me was super sweet ( I forgot her name) . Seems like the ones who are having a bad experience are the ones who go in without an appointment they seem to take a longer time since they do appointments first read more

Terrible experience with Quest Diagnostics. The customer service was extremely disappointing. The staff member I dealt with was rude, unprofessional, and showed very little patience or willingness to help. I felt uncomfortable throughout the entire interaction and was treated as though my questions and concerns were a burden. I hope Quest Diagnostics takes customer service complaints seriously and provides better training to ensure patients are treated respectfully. read more

i didn't have a problem with the check-in being automated, my real problems came when they called me in for my appointment. they put me into a room with a screen that had someone's ID and personal records on it. turns out they were supposed to call someone else in and those were THEIR personal info that i just saw. they had me go outside and shortly after, they called me back in. i noticed my name on the screen but with wrong initials, i asked the woman who was helping me and she looked, then realized that there were several mistakes in my personal info that was recorded on their system. she had to input everything over again. in the end i didn't even get to have my tests done bc the system labeled me as ineligible to use my health insurance. overall, i did not like the care that i was given. they people who worked there barely even acknowledged me and just seemed like they were mentally done with their job (which is understandable but still) read more

Jackie is the only nice one here, she is so smiley and explains why it takes long, I loved having her but hated having the rest of the staff because they're almost all rude. Jackie deserves a raise compared to all the other staff yes, It would be quicker if you did your appointment online your in and out. Thanks jackie. read more

Do NOT go here. greeted by computers and no staff or anything to question appoitments. 20 paitents waiting only 1 seen in the span of 2 hours be ready to sit 2 hours WITH a appoitment this place is a sad excuse for a lab read more

I'm writing a review here as Quest Review Survey wouldn't let me type her name down for some reason on the text box review! Rip. I thoroughly enjoyed the blood draw and urine collecting on my appointment. It was done by Quest Lab's phlebotomist and specimen collector Mariam (or Miriam) (not sure which is correct for spelling) and I give a rating (Michelin level) as a 10/10. She eloquently did the blood draw while having good humor, kindness, and chill personality when doing the procedure to make the uncomfortableness invisible and I felt no pain at all. This was the first time in my whole life that I didn't feel any pain for a lab test that required more blood test tubes than usual. As a reviewer to acknowledge her amazing work, please give her some upgrades/promotion/bonuses for her superb work and a beautiful personality. I wish her well to her future endeavors and success too and Fourth of July 2026. Please let her know I gave a review and if you want she has my consent to see my review as well. Pasting this on Apple Maps again too incase the google reviews are not seen. Merci. - Victoria Lee read more

Was having issues with the online reservation system and a tech inside saw that my appt was not verified. He helped me complete the online registration system and took me in for test. Overall it wasn't as bad as I thought it would be. Thanks for the assist. read more

DONT. GO. HERE. The first contact you get is an iPad. That's all your contact aside from a TV screen until they call you back. You check in on an iPad, stare at a screen that says "serving 2 people, 20 in line" for an hour and a half before you get to leave. read more

I don't know how they stay in business. Total chaos as people try to check in using a kiosk because it's all automated, everyone is having issues including this poor 90 yr old man who could barely stand, he had an appt but the time was incorrect in their system. Finally a lady came out and told him he could wait all day possibly so he ended up leaving after an hour as did I. I had an appointment and checked in on time yet still waited for over a couple hours. People needed help and there's nobody to help, dumbest set up ever. Waste of peoples time. Don't go here, go to Kaiser even if you don't have insurance it cost the same . read more

Waited over an hour inside the building. Turns out the reviews are right. They WILL in fact lose your appointment and you WILL have to reschedule your appointment. 0/10 would not recommend. read more

Quest "lost" my reservation, so had to make a new one in office. Then waited 15 minutes past my appointment before I was taken. When I was shown my vials to confirm name and birth date, I told them it was wrong. I was asked if I was sure. I had to give her my ID, even though she had my orders in front of her. She had to re-type things. Obvious she mistyped it the first time. I go there at least every six months. read more

Poor experience, would not recommend unless you have an appointment. They claim to "accept" walk-ins, but in reality, walk-ins are not integrated into their workflow. Unless there's a cancellation or no-show, walk-ins are essentially ignored. As a result, you could end up waiting for hours. The lack of structure makes the process frustrating and unreliable. read more

My visit at Quest went pretty well, as the staff member appointed to me was very polite and helpful. The staff are very professional and serious, and they were able to help with the issues that I had. The blood test that I was there for went smoothly and it wasn't as bad as I expected it to be. Overall I would go here again read more

Worst clinic ever. (I write this review as I have been to other quest and never had this experience before) First off, certain quest won't allow you to preform employment drug test, nor make an appointment. So you have to walk in as a standby. I waited 3 hours for this... I can understand if things are busy sometimes, but you should be able to hear the staff laughing and talking about their personal life to one another while people have been waiting for hours. Some who have been holding off going to the bathroom, or are not able to eat before a test. Maybe don't have a walks in welcome sign in the front, if you are constantly turning people away and encouraging them to come back another day. Professional time wasters. read more

Do not come here if you're Spanish speaking, The staff treats you very poorly. They snatched my moms lab order out of her hand and refused to give them back to her. They said "I don't have time to listen to you". Hoping this place gets closed: the staff is HORRIBLE. read more

Quick and easy spot to get blood work done and large parking lot available. Staff is always very nice and haven't had any issues with any testing or blood draws. read more

Can't even drop off a sample without making an appointment. Stupid. Don't use this office, they are terrible.

So nice to be able to make an appointment and be seen within 5 mins of that time!! The technician got me on the first stick again which I sincerely appreciate!! Close to my house, clean and friendly staff read more

!!! This lab is extremely unprofessional, and my fiancé's life was put at risk due to their malpractice. They failed to ask which arm to use, ignored him when he told them he takes Coumadin and has a life-threatening condition that requires weekly blood tests. The phlebotomist blamed us for their mistake, and the supervisor, , dismissed our concerns, focusing only on the pressure applied and wrapping not the real issue. Patients have the right to choose which arm is used and to refuse if something is causing pain. Instead, the phlebotomist violated my fiancé's rights and even threatened to call the police on us. Absolutely unacceptable! read more

I've been here plenty of times and although some staff come of serious, they are still professional and very quick with the service .

I came to get blood drawn and as someone with small tricky veins, I was nervous. But the lady was so good I barely felt a thing! The waiting room was full of walk ins waiting to be seen but I made an appointment the night before and was seen right on time. read more

Jackie is cool and really good! Best part she knew exactly what she is doing and it was painless. I recommend her all the way. Went in and left no longer than 10m. read more

I just had another blood test today. Like always it was fast , easy and painless. My phlebotomist Gisel did a great job . That's why we keep coming back. The very next day we had to go back for another blood draw . We had the awesome opportunity to meet a wonderful young lady Marilyn . She did an awesome job . She took the time to help me with a walk in . It's amazing there are still people who are willing to out of their way to help you out . Thank you so much . read more

Came in today for my grandmother to get blood drawn. Michael, who was attending her, rudely told her to learn English that we live in America. It's sad to see someone who would discriminate against an elderly person simply because she only spoke Spanish. He should learn that he is in the service industry. His job is to make guest feel welcome and not violate the civil rights of others. read more

We just got off from this lab and no one helped my Mom to open the main door. I just noticed that one male employee just looking at her and not bother to assist her with the door. This male is large build with eye glass and looks mid to late 30's. Never go back here and would not recommend this lab. Poor customer service and not friendly. If there is negative star i would give this lab a negative. read more

The staff is no help and rude and to the older people who are not computer savvy. read more

I went here today this was a very horrible experience. The staff was very rude. There is no staff to greet you at all. They give you information in a rude way. Also encourage people to leave and go somewhere else. read more

MAKE AN APPOINTMENT!! Quest's appointment system is very well organized. This is my go-to location for labs. The waiting room does get busy at almost all times of day, but the phlebotomists process patients in a very timely. manner. I have only had good experiences at this location so far and every phlebotomist has been very professional and I have not had any issues or complaints so far. There is ample parking and waiting room is clean and spaced out. Thank you Quest @ Ball Road staff keep up the great work! read more

Horrible customer service, everybody is rushed and rude. At first I was under the impression it might have just been the person helping my mother who had a nasty attitude but I was wrong it was all the employees. An elderly man was asking a question about using their check in system and the lady he approached was rude and condescending. I've been to many different Quest offices and this one is by far the worst! If you need lab work go to a different quest center this one has the worst customer service ever. read more

I dropped off a urine specimen recently and the man at the front desk really didn't look happy about his job. He critiqued my requisition sheet instead of educating how I should do it next time. Instead, he just complained about how it makes it job harder. We all have complaints about our jobs but it shouldn't be relayed to the customer right? Didn't have a great experience and will try to avoid this location if able. read more

Horrible service at this location. The receptionist looks at walk-ins like they're second class citizens. She tries to scare the patients away by telling them that it will take hours for this location to take us in, even though the website says 11 minute for the wait. The little Hispanic lady who checks you in raises her voice at you in a hostile way to wait in your car. At the end, I left this location near went to different location where they were a tad bit nice. Overall, I'd avoid this specific location. read more

Love this place. Went in today for a scheduled blood test and was in and out in 10 minutes. The staff is exceptional. So friendly and efficient. They are a big reason I consistently choose the Ball location. Well done. Michael and Emily are the best read more

We went to Quest Diagnostics today for my mom's lab test and we went in a little late because of transportation issue. But since we got an appointment it wasnt hard and long for the wait. Confirming the appointment was fast and easy going. The facility was clean and organized, peaceful and fast. They gave us tips as well for the next lab appointment for better access. So far today was productive and no issues. read more

-My review is for the phlebotomist. I have never felt so much pain after getting blood drawn, not even when I donated blood! -First of all, easy to find the building. Lots of parking available in the lot. I came in around 2:20pm on a Wednesday. Checked in was easy as I had to use the iPad. I was about 20 minutes early to my appointment and only waited around 5 minutes to be seen. Sort of nice receptionist lady, but nothing much to complain there. -The tech was an older Hispanic lady with short short blond hair. She was nice, but her skills are the worse I've felt. She didn't have a problem drawing blood from my veins, but it hurt a lot. I have never felt this much pain during getting my blood drawn. She was quick and I was in and out of the room in less than 5 minutes. -Right away I felt soreness as I was walking back to my car and pain while driving back home. Two hours later it is very painful to just even extend my arm. I do have a small pool of blood where I got poked and a developing bruise. I can just imagine how it would be with a child. It is not suppose to be like this. I've had other phlebotomists drawn blood and barely felt a thing! -A day after and I have a huge bruise where she Inserted the needle. I will never go come back again to this location. I should have known better to come here by reading their crappy Yelp reviews. They need to hire better techs, it's ridiculous. read more

Quest Diagnostics - A day after. Left me with a huge bruise and it's very painful. I never ever gotten bruised from having blood drawn. - Laboratory Testing Near Me - Anaheim, California

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Horrible experience lady moved the needle in my arm now my arm is bruise bad and my turnt fell read more

Quest Diagnostics - Laboratory Testing Near Me - Anaheim, California

I arrived early for blood tests and was helped by Alma to register. I had appointment at 8:30am and I was seen at 8am. Place was very clean. People seem to take the time to complain and seem like rarely take the time to post great services. If you want a great experience for services offered here. This is the place. Thanks to all the professionals who work here. read more

How the hell do I talk to a person who actually works here! How can you not have people pick up the phone when they sit at a desk all day! My employers says I didn't test which tells me you didn't send my employers my results and now I can't get ahold of anyone! Horrible that you can't actually talk to someone cause when real life shit happens it goes to a fucking robot! Change your phone system read more

The worst! Whoever was working here today has no consideration or respect. Had several of us sit down and wait only to tell us that they might not see us. I was sent by an employer for a urine test. They had me wait 1 hour before letting us all know. Do Not Go Here! They were also using some kid in the back as a pin cushion and couldn't get blood! Unbelievable read more

Honestly since when they started using the KIOSK and no more employee in the front desk the employee are so rude to help out patients they need to work on there attitude honestly rude employees read more