I have been going to Queen Nails for over 10 years and normally have a pleasant experience. Their spa pedicures are $20 (cheaper than most places) and normally I feel like I get what I pay for - a good pedicure at a good price. Recently, however, they hired a new receptionist and she is annoying and rude. She stands over people while they are getting their manicures done and uncomfortably enters conversations between the manicurist and the customer. During my most recent visit, it was time to pay and she said the total was $23 (three dollars more than the normal price and the listed price on the wall). When inquiring about this extra charge she said it is typically when they do extra work due to calluses. I can assure you NO extra work was done whatsoever. If anything I think my pedicure was shorter than normal. Not only that, but the quality was far less (paint on my toes, not the whole nail painted, etc). The typical sponge was used on the bottom of my feet and no additional tools were used. I have seen what they use on feet when there are these calluses she speaks of but that was not used. She proceeds to rudely "explain" to me what a callus was after I told her that work was not performed, which I still find irrelevant to telling me why I was charged this. I understand it was $3 and this is why I ended up just paying it instead of creating a scene, but it was still frustrating and she was unpleasant to deal with. The manager who used to work the front desk was always so kinda and helpful. Sad to see this go downhill, but I may have to find a new nail salon if I have to keep interacting with this receptionist. read more