I came to this brewery with friends for our regular trivia night, which we attend every other…read moreTuesday. As usual, we ordered the pretzel with cheese dip to share.
There were four of us, and after the first bite, we all immediately noticed a stale, rotten taste. During a break in the game, I brought it back to the bar, apologized, and explained why I was returning it. The owner, Elliot, who was working behind the bar, seemed surprised and insisted the food was fine. He offered to replace it, and I agreed to try another pretzel.
When the replacement arrived, all four of us tasted it and found it even worse than the first one. I returned to the bar and requested a refund, but Elliot refused, again insisting the food was fresh and good. A waitress, who later identified herself as the manager, said she would still charge us 50% for the dish. I objected because the food was clearly bad.
At that point, she became extremely rude, started yelling at me, ordered me to leave, and threatened to call the police. When I said, "Fine, I'll take this pretzel to the health department," she immediately grabbed the plate from my hands. She appeared furious, and I genuinely felt intimidated. She continued shouting throughout the interaction.
I would also like to note that I did not consume any alcohol that evening. We ordered two glasses of cola, which cost $11 and were watery and disappointing.
This was not my first issue with this business. Three months earlier, I ordered four margaritas for our table and was charged twice. I contacted Elliot, who promised to resolve the problem, but he never followed through.
In my opinion, this establishment treats customers with disrespect and charges premium prices for poor-quality food and drinks. I have never been treated so poorly in a restaurant in Denver. My experience was deeply disappointing, and I will not be returning. This place is a rotten mess!