I want to like this place, I really do. The items on the menu always sound really tasty, but every time I have visited I've been left disappointed by the appalling customer service. Last time I went I arrived at the bar as the barman was serving a customer in front of me. Once he had finished serving his customer he headed back up the bar to begin mixing a cocktail jug. After a full minute of being ignored I asked could I order some food to be asked if I could 'hang on' as he was serving someone (there was no-one else besides me stood at the bar). When he eventually came to take my food order, he left half way through to go and talk to another member of staff further down the bar, again with no explanation. When he returned I ordered salmon noodles and chicken penne pasta. Before I could pay, the other member of staff asked what I was ordering, and informed me that there was no pasta available. I ordered a Que Pasa Club sandwich instead and paid the bill. Ten minutes later the barman came over to the table to inform us that there was no salmon noodle dish available either. Eventually he had to call the other member of staff over to explain to us exactly what we could order. Items not available were: any salads, burgers, noodles, stir fry, fajitas, tuna, pasta or paella. We ordered a pizza and were then told that there would be a 45 minute wait as there were four other tables who had placed orders for Tapas before us, and these would take a long time.
When the food arrived, the pizza had to be sent back as it was cold, and the club sandwich was the most appalling, un-appetising thing I have ever seen soggy toast, one slice of tomato in the whole sandwich, only two slices containing lettuce, and then it was tiny pieces of red lettuce which looked like it had come from the bottom of the bag. When I mentioned this to the manager I was informed that there was no salad left, and asked whether I would like a free drink as they had no lettuce. To be honest, the way the question was asked made us both feel as though we were being petty for mentioning it.
Despite the fact that the staff did apologise, it did not feel genuine, and one member of staff constantly mentioned what a hard day and what a long shift he'd had as he'd had to work extra because they'd been so busy. Unfortunately by this point I didn't feel much sympathy! read more