Great experience. Got everything i needed, it was as efforless as possible. They even called me up to make sure i ordered it correctly. great service. read more

I'm very surprised by these old negative reviews because my experience was nothing but positive. I called and David was very helpful in determining what iron filter system fit my needs. The tank arrived in a beat up box but undamaged, I expect this with something so heavy. Everything went together easily and and works great. Quality Water and DIY saved me over $1,700 compared to the two quotes I had from a local well company and water treatment company. read more

Do not order from this company. They sent me the wrong size lid for my water softener tank. When I called to get them to exchange it for the correct size, they said that I would have to pay out of pocket to ship the original item back. I already paid shipping with the original order. It was their mistake in sending me the wrong size. I should not have to pay for shipping again. The manager was very unapologetic. read more

I've been researching residential water softeners online for a couple of weeks now. All of the online sellers that I've seen appear to be fly by night operations. As a previous reviewer said, the address for Quality Water for Less appears to be a UPS mailbox location. The address for Water Softener Superstore is a residential house. When you buy a Fleck water softener, keep in mind that Fleck is manufactured by Pentair. Pentair is a reputable, established company. But Pentair only makes the control valve (computer control head) that sits on top of the resin tank. That's it. Where the water softener company sources the resin tank, the resin, the brine tank is anybody's guess. read more

Purchased the Fleck 5600 and received 2 days (Fast Shipping). Unfortunately the item was received damaged (Brine Tank). I emailed Quality Water for Less that night (Friday) and today (Wednesday) at 6PM (EST) I have yet to receive a response. I additionally, have called every day morning noon and night and not been able to get anyone to answer the phone, or return a voice mail. I have even tried calling their Local & 800 number. Fast Shipping Right Product Received but damaged and unusable with NO CUSTOMER SERVICE... I will update if/when I ever hear from this company. read more

I ordered a water softener from this company as the one I wanted was on amazon for about the same price, but amazon wanted an extra $150 for the color I wanted. I read reviews for this company and there were some not so great ones but it seemed that the issues were more related to the product not working correctly, which is really more the responsibility of the manufacturer, in my opinion, so I went ahead and ordered. It took only about a week for my softener to arrive and I had a plumber booked to come and install it. When he arrived, he realized I had not ordered the correct valve or something. I called Quality Water for Less and spoke to Todd. I explained that I had made an error and he was super helpful and got the part I needed out to me quickly. I didn't have to wait on hold to speak to him or wade through a long automated menu and that was much appreciated. Softener is now installed and working well. I wouldn't hesitate to order again from this company. read more

Great equipment, excellent prices and awesome customer service. Purchased a water softener seven years ago and had to make adjustments after the water company dug a new well 3 years ago. Called to find out what changes I needed to make and they walked me through the steps. Then, recently the hardness of the water changed dramatically, so I had to reprogram the meter again. Called the company and someone walked me through the steps. Highly recommend! read more

Me Too, Jason. Bought a water softener from them. Great delivery and price and the thing works fine. Then bought a RO drinking water system. Again, great delivery. I installed it and the thing has 2 leaks (between the filters that are piped together) and the storage tank has 2 dings in it that had to happen from the factory as the box was in perfect condition. I emailed and phoned (had to leave a message, of course). No answer, no response, not ever! My only recourse is to return it to the factory but me thinks it might be easier to risk fixing it myself--and living with a dented tank. Normally returning something to the factory through the warranty program is very expensive and time consuming--not to mention the time without the product. WIll definitely look for a better retailer next time...one who provides at least a little bit of customer service! Bob read more

I bought a reverse osmosis system from them. I was a bit wary of purchasing from them since there are so few reviews about them online. I can confirm they are a legit company and they did deliver the product I ordered. I had a question about a valve and they suggested a valve, and even added it to their website for me to purchase. That was great. Subtracting 2 stars because they sold me a part that I could not use and would not offer a full refund. On the packaging, it clearly says the part can not be used or installed in California/Vermont. Since my shipment was to California, I think their system should have caught that. And if not, I think they should have offered a full refund and free return shipping since I was not at fault. I was told standard return policies would apply: I would have to pay for return shipping and 20% restocking fee. I would suggest they mention on the website if a part can't be used in certain states. I'd still buy from them in the future if the need arises, but just make sure you want that item as returns may not be so easy on the wallet. read more

Ordered a water softener, iron filter and reverse osmosis system. All shipped and arrived quickly, and well packaged. There prices are fantastic, I ordered EXACTLY what I was renting from a local company. The local company wanted twice the price for everything. There support people were knowledgeable and assisted with any questions I had with install and setup. I would HIGHLY recommend this company over anyone local who is going to charge you a massive markup. Even if you paid a plumber to install the systems, you are still saving a boat load. I will be giving them my repeat business in the future when the softener and iron filter beds need replacing. For the bad reviews about reverse osmosis, I'd disregard those. There main business is softeners and iron filters, and they do that well. read more

I ordered my water softerner on December 25, 2018 and to this date have not received it yet!!!! I keep calling the company up and still no one will return my calls or emails, it this the way they do business, did I just get played and duped out of my money? Boy I hope the hell I did not for I have a husbusb who is very sick, with a tumor and has to get surgery at the end of the month and if this company stole my money I will be mad as hell. I am mad for I did not get my product yet and I have been waiting for it and if they are not going to send it to me then I want my money back. I cannot afford to have this trouble now with my husband they way he is. What company does this to people. This is my savings. S Rice in PA read more

Ordered water softener through them arrived to my home very quickly just install it and so far I have not had any problems

Very satisfied with the service. After doing the research I still had some questions, I had no trouble reaching customer service, Todd was very friendly and helpful. He recommended the best setup for our needs, didn't try to oversell, rather talked us down in the size of tank capacity, and advised we verify with the water supply company on the types of chemicals used in our water. The price was great and delivery was fine as well. One of the plastic clips was missing on the Fleck meter, either that or the installation tech broke it, don't know. Again, had no trouble reaching customer service and they sent a replacement set right away. Overall very satisfied, it's good value for the price. read more

I cannot believe this company is even is in business! I wanted to order from them online and saw that they were local. I figured if i ever had a problem at least I could go to their location so I called them. It took about 7 phone calls over 4-5 days to even get a human being on the line. That should have been a red flag right there but I guess I am a gluten for punishment and I pushed on. The person I talked to seemed knowledgable at first but then I tried to ask about their policy for returns were there damages during shipping and the person got very short with me. He almost seemed bothered that I called. After not getting a very good response I figured I would drive down and pay them a visit. Maybe the guy was having a bad day when I called. I drove the 30 minutes to their location on their site. I arrive only to find these guys operate out of a mail box at a UPS store! They do not even have a real business location. After finding that, I decided to not even order from them and found what I needed elsewhere. Buyer beware here. No one is home if you need help! I wish I could have given 0 stars. J read more