This is not our first experience with Arizona TradeMasters (ATM). We have always been treated…read morepolitely and with respect. It has been a week now since the new AC was installed on my house here in Peoria. We started experiencing a small leak in our old system about a month ago. ATM sent out Marko, and he did a great job fixing the leak. He was here for a couple of hours in a tight space doing the repairs. He was able to get our old unit up and producing cool air. But a few weeks passed and a second leak occurred in our AC. Mike came out and explained to us that the leak was repairable, but the parts for the repair would be a few days longer than we were willing to wait. Dealing with this old unit has been frustrating the past few years and we figured this would be the best time to replace the unit. The financing was very simple and easy to do, we got our approval within minutes. Once the approval was done it was time to talk numbers, and that wasn't that bad. Leonard work with us to get the right finance plan that fit our budget. It took a few days of dealing with a hot house (approx 95-100 degrees inside), but it was great to see Brian and Brady arrive to install the new unit. Once they started, it took a couple of hours to get the old unit off and the new unit turned on for use. After the system was tuned on, it took a few hours to cool the whole house to a reasonable temp. We've been running the new AC at a comfortable temp since it was installed. From the person who answered the phone the first time to the moment ATM finished installing our unit, it was very pleasant and professional. I will continue to recommend ATM when asked for an AC company.

Leonard and the folks at trademaster are fantastic They…read moreinstalled my evaporative cooler 5 years ago and I've always been there when I called and usually on the very same day. Kind and courteous and extremely helpful And they don't try to rip you off. So ladies, you're safe with these guys

Great experience when I called them after a tenant called us complaining there was an odd noise…read morefrom the AC in our rental house. They were on time and we did NOT need a new unit! They explained to our tenant that the noise was normal... meanwhile, they did discover a condensate leak that could have caused serious water damage if left unaddressed. That issue was quickly repaired at a reasonable price!

In 2018 we participated in the SRP $29.95 spring 20 point A/C check up. The SRP approved and…read moreselected contractor came out and gave us a laundry list of repairs that came to $3,200.00. No thanks. I asked our realtor Fred Foley for his advice and he suggested a small family owned A/C company in Mesa with a clever name. Johnny Cools. The owner came out, evaluated our system, determined 1/2 of the items the other company recommended were unnecessary and said they could do the essentials and save us about 2/3rds. The following week the technician came out, was here about 2 hours and our A/C now works excellently. In addition we also asked for a whole system replacement quote, for the day the AC quits and we had to replace it. John (Where the name Johnny Cools comes from) gave us three quotes. Two were for the whole system replacement (better and best) and the third one was just for the outside unit. As part of the service where the technician replaced many parts in our air handler and he said it was his belief the air handler was sufficiently upgraded (new blower motor and a couple of other parts) that it would work well with a new 14 SEER outside unit with a 10 year parts warranty. The quote was very reasonable. (2018) Today (2019) YELP just reminded me I failed to post my 2018 comments, so in addition to the prior comments Yesterday I asked Johnny Cools to revise the outside unit quote since our system is 14 years old and we are probably on borrowed time. While we have used a couple of the large high visibility AC companies in the past w/o issues but working with a smaller individual owned business has distinct advantages including a very personal business approach. I fully recommend Johnny Cools for all of your A/C needs.

Our a/c went out and they were able to make us their next stop, same day service is a must in the…read morePhoenix summer especially w/ pets so that was very much appreciated! They solved the problem quick and got it fixed w/in an hour of arriving. If you're in need of repair, don't hesitate to give them a call.

Fred and his father, Matt, are awesome people. They have serviced my 2 A/C units since day one. The…read moreunits are 20 years old and thanks to these guys, they are running top-notch. I also had them install 2 new thermostats. Their pricing is reasonable and their work is high-quality; and they are extremely honest. For this reason, I recommend Fred & Matt, without reservation.

I've been a Marken customer for 20+ years. I've purchased AC's, Swamp Coolers, and split AC from…read morethem. I personally don't have service contracts but every 2 years Marken service my equipment. Price is fair and technicians are professional and do a very good job. They seem to have a steady workforce because one of the techs I remember from his apprenticeship to 10+ years afterwards.

"Excellent service and price." Did the work today "Brandon " Service Technician " 5* Star All…read morearound Commercial Refrigerator Single Door Cooler Thank You Again !

My AC started blowing hot air...I called my home warranty company, and 4HIM was assigned to our…read moreproblem. Cody came out and took his time inspecting the unit. Came back to us and let us know the unit was 16 years old! He explained in detail what repairs needed to be made and what that would cost in relation to a new unit. He even personally called the home warranty company to negotiate the buy-out price on our behalf right on site. We discussed financing options (they have a few). We ultimately decided to replace the entire unit. The installation team came out at 6:30 am, just 48 hours after making our decision. Brian and Oscar were so polite and professional. Once the new unit was installed, they came in and even fixed our thermostat mounting that had come loose. Shortly after the new unit was running...it quit. They came in to tell us the bad news, BUT they had a new unit on the way, and they stayed on-site the entire time. The new unit arrived and was installed quickly. Cody had been very responsive during the entire process. These guys were great! They went through every detail and completed the job with a smile. :)

I had a fantastic experience with this company and cannot recommend them enough. Jacob came out to…read moremy house right on time, which I truly appreciated. What really stood out was how knowledgeable he is. He didn't just give me a quote; he took the time to explain the ins and outs of my home's insulation, sharing his expertise so I actually understood what was needed and why. It's rare to find someone so willing to educate their customers! On top of the great education, the price was extremely reasonable. I was also happy to learn that they handle Air Conditioning as well, making them a great one-stop shop for home comfort. I'm genuinely looking forward to working with this company again, especially Jacob. Keep up the great work!

I had them do an annual checkup on my AC unit before starting it up for the summer. Sam came out to…read moreget me up and running, was extremely helpful, and overall just a hell of a guy. A few months later my AC went out in the middle of the summer. Reliable responded quickly and got someone to my house the same day I called. When the technician arrived, I was so stoked to see that once again it was Sam. Having a rapport with the technician definitely added to my trust that this repair was going to be done correctly. Sam is a pro and got the work done within 20 or so minutes and my house was back to cooling. Afterwards, he kindly explained what was wrong and how he repaired it. I trust Sam and Reliable with any and all of my AC needs. In the future if I call them, I'll request that Sam come to my house. I freakin love that guy and the way he carries himself.

Well I went to turn on my air conditioner yesterday on my house in Gilbert / chandler and go figure…read moreit's the end of the season and it breaks. So I decided to call a new company cause the big name company has fixed this unit 3 times this summer and with the cost of there next repair I was like omg no way. So I told jeff the owner all this info and he said no way and got his guys right out to my house. And with what the other company quoted me to just repair. Reliable air installed a brand new unit. They are some great guys and are great prices as well. If you need and heating and air needs call them. Why stop with 5 stars. They are 10 stars all the way

It will be a long review, but I feel like I need to tell the whole story…read more... I have tried quite a few AC service companies but have not been happy with any so far. Most recently, I had both of my AC Units replaced, and the same company offered a "discount" annual service package. So, I have been using them. Last month, during the routine check-up, the tech told me that one unit is running louder than the other, which needs some repairs. And the start-up current was high, and a Start-Assist device should be installed for both units. The estimated cost was $694..... Since both of the units are 3-year old, I didn't believe such repairs are needed and decided to look for a second opinion. Icy Frost was referred to me, because his Dad has been taking care of the AC at the company I work for for years and was always trusted by the Facility Manager. Communication and setting up an appointment with Safe (the owner) were very easy and effective. He came and spent time checking the systems thoroughly. After performing some troubleshooting, he found the problem. Inside the tapped bundle of wiring connections, one wire was "intentionally" disconnected. Safe explained to me that disconnected wire would force the unit to run only in low stage, which was "choking" in this hot weather and made it noisier. He reconnected the wire, tested the units a couple more times to make sure it runs smoothly and serviced both units. He assures me that there's nothing wrong with my AC units. For all the extra time doing troubleshooting and finding out the problem, he didn't charge extra fee. He only charged the maintenance fee as agreed previously. I now know that I can trust Safe from Ice Frost to come every year to maintain my AC (and whenever there's some issue). I am also sure that he is honest and will not try to sell me what I don't need. Thanks to him, I didn't have to pay the unnecessary $694 and still worry that something is not right with my systems. I can't thank Safe enough for his honesty and professionalism. I want to recommend his services to anyone who needs AC services in the future. Thanks again Safe.

My husband and I have had Icy Frost maintain our AC units at both our home and rental property…read more They have always done an exceptional job and we highly recommend them! They have responded to requests and completed work thoroughly and in a timely manner with great professionalism. We will definitely call them in the future when we need maintenance for either home.

from the office staff to the techs who have been here in three visits, everyone has been…read moreprofessional, friendly, and provided quality work. all my many questions were answered in a way that made sense and the price for our system was reasonable. we just had our first service on the system they installed (which was included) and i couldn't be happier with their team. thank you for everything!

not observant to details. my house has been at 60% humidity and they left and charged me without…read morefixing the problem. I was later able to figure out the problem myself with no hvac history. I called them and they said because they made an minor adjustment to the unit for something else I would have to pay another $130 fee to have them fix the problem I figured out on my own and is visible from outside my home without much digging around. The customer service lady didn't even apologize for the error on their end and was very blunt and rude. Not a pleasant experience at all. I will say the tech was very polite and professional and did arrive on time but I wouldn't trust them again given how easy it was for me to figure out the problem on my own and how rude customer service was.